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Avis clients sur Mouseflow

En savoir plus sur Mouseflow

Solution complète de heat map pour votre site Internet qui suit les clics, les mouvements, le défilement, l'attention, l'emplacement géographique et les éléments dynamiques.

En savoir plus sur Mouseflow

Avantages :

Integration and use of the product are very easy. The results are a valued resource.

Inconvénients :

Initially navigation was a bit weird but soon got the hang of it.

Mouseflow - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,6
Fonctionnalités
4,6
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,7/10

Mouseflow a reçu une note globale de 4,7 étoiles sur 5 d'après 116 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (116)

Mante
Consultant analytics (France)
Marketing et publicité, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent outil UX et de suivi de navigation utilisateur

5,0 l’année dernière

Avantages :

Une interface simple et épurée, la facilité de mise en place (5 minutes avec un outil de tag management), le prix

Inconvénients :

Un peu limité comparé à certains concurrents du marché en termes de fonctionnalités

Anthony
Consultant SEO (France)
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Un outil de suivi de site web efficace pour optimiser l'expérience utilisateur.

4,0 l’année dernière

Avantages :

Mouseflow permet une analyse approfondie de la navigation des utilisateurs sur un site web, offrant ainsi une vue détaillée pour améliorer l'expérience utilisateur.

Inconvénients :

Mouseflow peut parfois enregistrer des données inutiles, ce qui peut rendre difficile la recherche et l'analyse de données pertinentes pour améliorer l'expérience utilisateur.

Crystal
Crystal
Marketing Content Developer (É.-U.)
Utilisateur LinkedIn vérifié
Assurance, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great For Recording Iframes

5,0 il y a 6 ans

Avantages :

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Inconvénients :

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Réponse de l'équipe de Mouseflow

il y a 4 ans

Hello Crystal, Thank you very much for your review and feedback. We are sorry it took is this long to get back to you. We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :). Thank you again for your feedback and rating. We appreciate your support!

Rezaul
Data Analyst (É.-U.)
Recherche, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

It is very helpful for analyzing website visitor behavior efficiently.

5,0 il y a 2 ans

Commentaires : Very easy to set up and other thinks like initial configuration can complete smoothly.

Avantages :

It enables me to view real-time recordings of visitor activity. It records every mouse movement, click, scroll, keyboard, and form submission.With immediate heatmaps, I can identify trends and increase conversions. Analyze how effective each page on our website is.I can use scroll heatmaps to see where visitors pay attention. Improve our website's performance and decision-making.

Inconvénients :

Its Mobile version features may be updated more. Like other platform, it some features may be updated say for example its free version may be upgraded.Screen recording in mobile device may be more smooth.

George
Owner (É.-U.)
Internet, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fine product, poor exit

3,0 l’année dernière

Commentaires : We were able to identify how users were misusing a form, and change the form to make it harder for them to make mistakes. I'd have had a neutral to good experience, if they hadn't insistent on refusing a reasonable request to refund us for a month of service we didn't intend to use.

Avantages :

It recorded the user sessions without any major obstacles

Inconvénients :

Leaving Mouseflow, we canceled on the first business day after they upped the charge. They refused to refund us due to 'policy' after we paid them over 1400 on the platform over that time. Seemed shortsighted.

Réponse de l'équipe de Mouseflow

l’année dernière

Hi again, George! Our automated email system notifies our customers when there is new account activity, like credit refills that coincide with your billing date. We are sorry that the notifications did not meet your expectations, but I hope you can understand our position when enforcing our refund policy. Additionally, we informed our customers about our pricing adjustment with ample time so that they could make arrangements. Having said so, we've reviewed your case and issued a one-time refund. We wish you luck with Clarity...But remember that as you switched to our Free Forever Plan you can continue to use Mouseflow :) and benefit from all our features. We'll be around if you need us.

Ann
Owner (É.-U.)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very Easy To Use & Great Visual Drill downs

5,0 il y a 3 ans

Commentaires : See above. Customer Service is very attentive.

Avantages :

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are. I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software. I'm finicky about dashboards. I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business. I love all of the different ways, now, that I will be able to analyze my website design changes. In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page. Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider. Once you put the code in your site........Mouseflow goes to work! I have already used a feedback form and had engagement, too. I would highly recommend Mouseflow.

Inconvénients :

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Ann, Thank you so much for giving us such favorable and comprehensive review. We are very happy to see that you have found our product convenient and easy to us. Glad to have you with us!

Vilius
CRO Manager (Lituanie)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Very useful product, great customer service

5,0 il y a 3 ans

Commentaires : We are constantly changing our user interfce according to the findings from this tool, and our conversion rates are growing. I used a lot of similar tools in the past (e.g. HotJar, VWO Insights, Freshmarketer and other toools), but nothing comes close to what Mouseflow can offer. We are very happy with the tool and couldn't recommend it more.

Avantages :

It's easy to use. It has the whole package of user flow. The thing that I like most is funnels. It's great that you can create them and watch videos retrospectively. You cannot get that from the other products. The thing that it records sessions and creates hetmaps automatically is gold worth.

Inconvénients :

It would be great if this tool was "jack-of-all-trades" and you could do a/b testing with it too, but it would be too much to ask for 41 tool to do everything right. But I assume, that if this team will think of doing that, they'd do a great job on that too.

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hi Vilius, Thank you for sharing your review and feedback with us. We are pleased to have you! We have passed along your request to the product team, and we'll be sure to shoot you an update if things move in that direction :). See you around!

Mark
CEO (Espagne)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Game Changing Software

5,0 il y a 4 ans

Commentaires : Very good, support was excellent and the product works very well

Avantages :

Mouseflow is superb when it comes to seeing how people progress through your site. We've been able to make many changes that all helped increase sales

Inconvénients :

Initially navigation was a bit weird but soon got the hang of it

Réponse de l'équipe de Mouseflow

il y a 4 ans

Hello there, Mark! Thank you very much for sharing your rating and feedback. We continue to make improvements on our onboarding flow to make it easier for people to take advantage of Mouseflow quickly. We appreciate your feedback on this. Thank you for choosing Mouseflow and for continuing to support our growth. See you around!

Scott
Head of Marketing & Sales (Portugal)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

A powerful tool, yet simple to use and child's play to set up

5,0 il y a 3 ans

Commentaires : Excellent. A breeze to install and use. Highly recommended.

Avantages :

The Heatmap functionality is fantastic. Quickly identify strengths and weaknesses on any page by analysing visitor behaviour across multiple parameters such as: 'Live' 'Click' 'Scroll' 'Movement' & 'Attention - and then take action to A/B test your site and make improvements. You can even watch recordings of every visitor and how they interact with your site!

Inconvénients :

There are quite a few limitations in the 'Free Forever' plan, but then again, what would you expect on that plan? There needs to functionality incentives to upgrade at cost, or no-one ever would! We may well upgrade in the coming weeks/months once we have decided exactly what we need from the platform.

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hi there, Scott, Thank you for your thorough review. We enjoyed reading it :). We appreciate you for choosing us for your behavior analytics tool. We'd love to hear more about how could you improve our Free Forever plan. Perhaps you could fire up a chat in the app, or send us an email to support@mouseflow.com so that we can chat? Looking forward to it!

Eric
President (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Robust Software at A Great Price

5,0 il y a 3 ans

Commentaires : Overall, great experience.

Avantages :

Integration was easy and online training videos really help you sort through all the data that Mouseflow collects. There are quite a few filters and custom tags and the ability to save filter reports helps expedite my research.

Inconvénients :

Since there is so much data to pour over, it would be great to have prebuilt reports and alerts that help give you a game plan of how to take action on the issues you uncover. Some of these action items were mentioned in passing on the screencast training videos, but I had to take notes to remind myself of the things I am looking for once I started digging into all the recordings and heat maps. Again, there is so much good data that Mouseflow collects. The question is: Where to start?

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Eric, Thank you very much for sharing your rating and thoughts about your experience with Mouseflow. We know that there is a but of a learning curve, and we are making an extra effort in providing more guidance through the onboarding process. We'll keep your feedback in mind to make some adjustments. If you ever feel stuck, please fire up a chat inside the app and we'll do our best to lend you a hand. Talk to you soon!

Mihael
CEO (Croatie)
Musique, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Amazing software

5,0 il y a 3 ans

Commentaires : It's amazing! I like it and will suggest to all of you!

Avantages :

I found this software very useful when trying to solve particular problem on a website. Specially when a problem occurs on user end.

Inconvénients :

None, all I use is nice, easy to use and helpful

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Mihael, Thank you for reviewing us. We appreciate your support! See you around.

Leonardo
Leonardo
CFO at Vivex (Colombie)
Utilisateur LinkedIn vérifié
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées précédemment :

MouseFlow is Great!

4,0 il y a 3 ans

Commentaires : It works for starting measure my website

Avantages :

it is very User friendly and user experience is good

Inconvénients :

the Prices is too expensive We can not afford it at begining.

Dawn
owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Absolutely invaluable tool for my business

4,0 il y a 3 ans

Commentaires : The people at Mouseflow have been wonderful. When I quickly ran out of recordings for my free trial, they were happy to add more recordings for me so that I could get a better picture of how invaluable it is and of course I ended up paying for a full plan. The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better.
I can't imagine running a website without it now.

Avantages :

I LOVE the ability to watch a customer's journey through my website. To see what they are actually clicking on, where they are scrolling, and what information they never actually see. It is also invaluable for troubleshooting. I have had customers email me for months telling me that they were having problems checking out on the website, but I could never re-create the problem to be able to fix it. With Mouseflow I was able to find the recording for the exact user and watch their full session to see exactly what was happening and fix it immediately. I have made quite a few major fixes and minor tweaks based on the recordings from Mouseflow that have drastically improved my customer's experiences.

Inconvénients :

There seem to still be some issues with the software. Frequently I'll click on a recording to watch it and receive an error that the recording had trouble loading. It always seems to be on the videos that I really need to watch.

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Dawn, Thank you very much for your review and for sharing your Mouseflow experience. When you run into these issues, please fire up a chat in the app to reach our support team so that they can take a closer look. It is very likely that the data is there, but for whatever reason we had a small hiccup with showing you the recording. We appreciate having you with us. Talk soon!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best way to review User Sessions

4,0 il y a 6 ans

Commentaires : Being able to review across multiple device types, seeing through the form feature where customers may be having difficulty and getting a full view of my sales Funnel.

Avantages :

I love that I can set it up using Google Tag Manager and having to rely on my IT team edit the HTML on the site. This allows me to turn it off or on when needed and also the filters to view sessions such as tags.

Inconvénients :

My plan only allows me to have 6 sites and i have to remove it from Mouseflow's GUI to add as 7th site. I wish there was a feature to "freeze/put on hold" and add another site in place of it. This would still allow me to have 6 active sites but have 7+ configured.

Réponse de l'équipe de Mouseflow

il y a 4 ans

Hi there! We are terribly sorry it took us this long to get back to you on your review. Thank you very much for taking the time to rate us. We'd love to find out more about your experience with customer support, as it seems to have been an issue. Sometimes things happen and we would like to learn from your experience. Could you perhaps shoot us a message at support@mouseflow.com and let us know what happened? We love the idea to "freeze/ put on hold". That's going right into the backlog ;). We look forward to hearing back from you, and thanks again for your review and feedback.

Steffen
Developer (Norvège)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

3 minute setup, implementation and immediate results

4,0 il y a 3 ans

Avantages :

Easy setup, immediate results and most of all easy to use

Inconvénients :

Some features for the more complex SPA-setup we have could be better. Missing a feature for pages behind logins.

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Steffen, Thank you for taking the time to review us. Mouseflow is quite flexible to accommodate complex cases. We'd love to take a look at your case to offer some assistance. Could you fire up a chat in the app or shoot us an email at support@mouseflow.com so that we can take a look together? Talk to you soon!

Soumyendro
Director (Inde)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good but could cost lesser

5,0 il y a 3 ans

Commentaires : good

Avantages :

The recordings feature with in-built privacy settings so that users cannot see the browsers entered data

Inconvénients :

heatmaps should use mobile as default since majority traffic is mobile

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Soumyendro, Thank you for sharing your review and feedback. We've passed along to request to product, and if it goes live we'll make sure to reach out and let you know :). See you around!

Gowarthanan
Business Head (Inde)
Cosmétiques, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Gives first hand insights on consumer behaviour

5,0 il y a 3 ans

Commentaires : We've been able to tweak the flow of our website to improve the consumer experience while shopping. Mouseflow has been quite helpful in identifying the glitches that consumers face which otherwise we would have overseen. It's a must-have for those wanting to better their consumer experience.

Avantages :

Profiling of the user and the recording of every transaction helps in understanding the exact user behaviour on our website. Funnels which also gives a quick view of the dropouts helps in streamlining our flow to minimise dropouts.

Inconvénients :

Filter options could have been better. Limitation of 5 funnels is too low.

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Gowarthanan, Thank you very much for sharing your review and feedback with us. Our filter options are quite comprehensive, yet we know that it quite hard to cover every case. We'll follow up with you internally to learn more about what you are trying to achieve and improve our filtering. Talk to you soon!

Benjamin
Marketing Director (Pologne)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The ultimate tool for monitoring your traffic and optimizing flows.

5,0 il y a 4 ans

Commentaires : Super useful team, would recommend!

Avantages :

Super easy to implement and get up and running. Having the heat map overlay on your site, you can make tons of adjustments and see you pain points that clients are having issues with. It's also crazy to see how painful you want your users to click or visit some area in particular, and with optimization you can make it work for your benefit.

Inconvénients :

No issues so far, looking to see what the team adds in the future!

Réponse de l'équipe de Mouseflow

il y a 4 ans

Hello Benjamin, Thank you very much for sharing your feedback and rating. We are working a some exciting features coming up. Make sure you follow us on Facebook, Twitter and LinkedIn to keep up-to-date with our releases. See you around!

Martin
Manager (É.-U.)
E-learning, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

We are very happy with Mouseflow

5,0 il y a 3 ans

Commentaires : The benefits are awesome. Every day we can "catch" some visitors and then convert in customers. That one is excellent for us.

Avantages :

The recordings and the options are very useful

Inconvénients :

We like everything about this software and I have been recommend it to my friends

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Martin, Thank you very much for your review. We are glad to see you are able to catch some visitors and convert them into customers ;)

Julia
Founder (É.-U.)
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy way to see what customers are doing

5,0 il y a 3 ans

Commentaires : Very happy with it.

Avantages :

Super easy to use and install. Great deal for the money.

Inconvénients :

It doesn't seem to get every visit to the site. Kartra shows a different number of visits, but the heatmaps are similar

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hi Julia, Thank you for being a valued customer and for taking the time to review us. It is normal to see deviations between platforms in terms of numbers because of various technical reasons, but we would love to check out what's your case specifically to make sure that you are getting the best possible insights. Could you send us a message via in-app chat or an email to support@mouseflow.com? We look forward to your message.

Bonnie
Owner (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This is a great app!

5,0 il y a 3 ans

Avantages :

Love seeing the friction scores and heat maps. Highly recommend!

Inconvénients :

I really like all the features. It's really great for my shopify store.

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hi Bonnie, Thank you for your awesome review. Our friction score does make it easy to improve your website experience quicker! Let us know if we can be of any assistance. See you around!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Simple user recording app

4,0 il y a 6 ans

Avantages :

Mouseflow is perfect if you need an easy-to-use app for recording user activity on your website and heatmaps. The navigation is intuitive and it's not difficult to start using it to make more informed business or marketing decisions.

Inconvénients :

I feel that UX could be improved, especially when it comes to layout. Some of the copy could be updated as well.

Réponse de l'équipe de Mouseflow

il y a 4 ans

Hi there! Thank you much for your feedback and review. It took us a little while to reply, and for that we are very sorry. Since you left your review, we've made improvements in our flows and copy, so we hope that you have stuck around to enjoy this. If not, we would love to have you back and check it out :). Thanks again for providing us with your feedback and rating.

Periklis
Analyst (Grèce)
Formation professionnelle et coaching, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The questions you are missing in your CRO research

5,0 il y a 3 ans

Commentaires : Apart from using it for my own properties, it's the tool I ask my client to purchase and work with. Although there are free alternatives, Mouseflow evolved & endured the challenge for remaininng a paid service

Avantages :

The tool is been active in the market enough time to have reached a maturity level that allows to offer what is essential and mission critical. Avoiding smokes & mirrors in features allows focusing on spot&solve

Inconvénients :

I would refresh a bit the look & feel. Flattening things a bit would further enhance focus

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hello Periklis, Thank you for being a valued customer. Make sure you login to the app next week. Something cool is coming your way ;)

Luis
ceo (É.-U.)
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

important for e-commerce

5,0 il y a 3 ans

Commentaires : good

Avantages :

able to see who goes on your site and what it shows to them

Inconvénients :

complicated sometimes to maneuver outside the set guides

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hola Luis, Thank you for sharing your rating and review. We know that there is a learning curve in using Mouseflow, and we are taking steps to make it easier for everybody to use it as they need. It seems that you didn't have a good experience with our support team, and we'd love to find out what can we do to make it better for you and everybody. Perhaps we could chat over the issues you found in usability and support? Shoot us a message inside the app and we'll be with you. We look forward to chatting with you soon!

Janani
Director (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

review

3,0 il y a 3 ans

Commentaires : good

Avantages :

Inexpensive and easy to use. Fulfils basic functions required.

Inconvénients :

complicated and sometimes low quality. can be better at advanced functionality.

Réponse de l'équipe de Mouseflow

il y a 3 ans

Hi, Janani, Thank you for sharing your feedback on Mouseflow. Affordability and ease-of-use throughout our full-feature suite is a wonderful thing to hear. I'm sorry to learn you found some of our advanced functions complicated or less than intuitive. I encourage you to simply fire up the in-app chat to speak with our support team. They're always happy to help troubleshoot, walk you through features, and answer any questions you may have. Talk soon!