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En savoir plus sur WeTravel

La plateforme de paiement pour les agences de voyages. Présentation élégante. Système de réservation facile à utiliser.

En savoir plus sur WeTravel

Avantages :

It's very easy to use, with a professional look. Inexpensive and allows me to easily receive payments from abroad.

Inconvénients :

Payment plans options, can’t modify clients information, no personal /phone customer service only option is via chat.

WeTravel - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,3/10

WeTravel a reçu une note globale de 4,8 étoiles sur 5 d'après 403 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (403)

René
Agent immobilier (Bénin)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de gestion

4,0 il y a 9 mois

Avantages :

WeTravel est un meilleur logiciel très facile à utiliser et qui permet une bonne gestion des activités au sein d'une agences de voyages

Inconvénients :

Je ne trouve rien de particulier à y reprocher

Cedric Toussaint
Cedric Toussaint
Community Manager (Bénin)
Utilisateur LinkedIn vérifié
Design graphique, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Bon plateforme de traitement de paiement

4,0 il y a 9 mois

Avantages :

Cet application est très utiles car elle permet aux agences de voyage de traiter des paiements

Inconvénients :

Depuis que je l'utilise je n'ai pas trouvé de problème a son niveau

Saturnin
Administratif (Bénin)
Construction, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de paiement

4,0 il y a 9 mois

Avantages :

Plateforme de paiement aide les entreprises à augmenter la conversion des ventes et a augmenter les activités.

Inconvénients :

Je recommande ce logiciel au utisateur.

Valentin
Valentin
Community manager (Bénin)
Utilisateur LinkedIn vérifié
Design, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Bon logiciel de gestion de voyages

5,0 il y a 9 mois

Avantages :

Ce logiciel est-il parfait pour la planification de voyage

Inconvénients :

Je ne lui trouve pas d’inconvénient je le recommande

A D
A D
Founder and Owner (É.-U.)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Awesome platform!

5,0 il y a 8 mois

Commentaires : My experience with [sensitive content hidden] from WeTravel has been exceptional. From day one, [sensitive content hidden] dedication to helping me leverage WeTravel's automated features has made a significant difference in my business operations. She is not only highly knowledgeable but also genuinely committed to my success. Her prompt assistance, insightful recommendations, and unwavering support have made a world of difference. [sensitive content hidden] is a true partner, and I highly recommend her and WeTravel for anyone seeking an efficient and user-friendly business solution. Thank you, [sensitive content hidden], for your outstanding support!

Avantages :

I love the ability to create packages and itinerary, send them to my clients, and have them to do everything else from there, with minimal interaction from myself.

Inconvénients :

I utilize WeTravel for my safari company and my travel agency. On the travel agency side, I just wish there was a way to collect credit card information to pay suppliers without doing a transaction on WeTravel. On TravelJoy the feature is called "supplier payment" and it's designed to pay suppliers via their website. Everything is encrypted and you have to enter your password in order to view the card and billing information.

Bob
CEO (Italie)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Solid platform with the functionality we need

5,0 il y a 5 mois

Commentaires : WeTravel has allowed us to quickly make our tour products bookable online. We have had no issues with payment processing, and the flexibility of the platform is impressive. As our trips have a higher price point, the ability to offer payment in instalments is very appreciated by our customers.

Avantages :

-Specifically designed for multi-day tours. -Easy to use -Dependable

Inconvénients :

-Cost could still be better, as we pay for both a monthly subscription and per transaction -Customer facing UI could be updated and have more flexibility

Victor
Marketing Manager (É.-U.)
Sports, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

WeTravel Review

5,0 le mois dernier Nouveau

Avantages :

Easy to use. Easy to get payed. Easy for the customer to buy travel packages.

Inconvénients :

No multilingual function is available, so you have to create packages in different languages if needed.

Carol
Owner (É.-U.)
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Absolutely Unprofessional

1,0 l’année dernière

Commentaires : I found this platform, took a look at it and jump without doing further research, so this is on me. I started working on the page as they allow you to do so before verifying you, this is on them. After sending every little piece of documentation they asked me for (some of them very sensitive information, but understandable because they deal with people's money, almost 9 hours of work on the trip page, and almost paying the pro package to be able to access some features, I received an email telling me that they were "denying me service". No reason whatsoever, only that "the decision was final and would not be changed. I ran to the site to try to recuperate all the material I had uploaded to the page, but they had already removed my page and blocked my account. I have been trying to make sense of this as I have no idea what could had happened for them to be so drastic. I have emailed the same person that sent me the "decision", asking him to please let me have the material back as it is my intellectual property (this was for a destination wedding) but they have ignored every one of my emails. Now, they have my personal information, my intellectual property, and I have nothing, not even an email back with an explanation (which I still want) or an apology for removing my material without giving me the opportunity to recuperate it. Absolutely unprofessional!

Avantages :

Feature is not that hard to manage. To incorporate it in your website is a different story.

Inconvénients :

Their unprofessional behavior and lack of communication.

Réponse de l'équipe de WeTravel

l’année dernière

Hi Carol, First of all, we are sorry for the challenge you experienced with verifying your business to use WeTravel. For context, here is an explanation of our verification policies and procedures. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our public FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We always encourage any new company or organizer to right away verify their account. All new users are notified several times through in-dashboard pop-ups and notifications about the necessity to verify their accounts. The verification process is also clearly outlined in our help center. Our verification process follows a strict, legally-binding process to ensure the highest standards are met, for all stakeholders. We are obliged to verify each user thoroughly due to the "future delivery risk" inherent in processing payments for travel companies. Many independent travel agents and individual organizers receive a "Partial Approval", meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive "Full Approval". It's important to note that most of our individual organizers without established payment history choose to link their Stripe Standard accounts and receive all of their funds from the bookings directly there. More information on this integration could be found here: https://product.wetravel.com/stripe-standard. When a business is issued a Denial of Service, the business is legally required to stop all communication with the individual/business. However, we can confirm, WeTravel does not store any financial or sensitive user data on WeTravel servers. More information on customer data protection could be found here: https://help.wetravel.com/en/articles/414993-how-does-wetravel-handle-and-protect-my-personal-data. I can confirm that your documents and material have been deleted from WeTravel as per our policies mentioned above. We appreciate your thorough feedback and will keep improving our onboarding process for new users. Thank you. Best, The WeTravel team

Rafael
General Manager (Panama)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A tool that really helps tour operators

5,0 il y a 3 mois

Commentaires : We have been using Wetravel for over a month and payment, refund and tour creation has been super easy

Avantages :

Really easy to use and friendly with customer.

Inconvénients :

They should change when people select options for more that 1 passenger they can only input information for 1 and not for each traveler.

Matteo
Matteo
Owner (Italie)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy, stable and with a great customer service

5,0 il y a 5 mois

Commentaires : I was looking for a new software to design, sell and manage our itineraries and I ended up finding We Travel. [sensitive content hidden] was the first person I spoke to (it was a festivity but he gave me availability anyway as we were in a hurry) and then [sensitive content hidden] helped us set up our account. Coming from a software that provided very poor customer service this truly made the difference.
The software is well made, easy to use and with plenty of features. I am sure they will get even better in the future (possibly on the graphic aspect of it) but overall it is a very good and competitive product.

Avantages :

Pricing (both subscription and booking/card fees) Customer care (I had a great experience working with [sensitive content hidden]) Ease of use for both the travel agency and the clients Itinerary builder

Inconvénients :

I (personally) do not like the graphic aspect very much Dynamic pricing not available Everything else is great

Michael
Michael
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Événementiel, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WeTravel Review

5,0 il y a 7 mois

Commentaires : Very good customer service when needed, very flexible.

Avantages :

Ease of use and competitive payment processing fee. Ability to auto-bill future payments due was a significant benefit for our business. Ability to customize packages

Inconvénients :

No negatives noted, the product suited our needs

Andrea
Administrative (Argentine)
Événementiel, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Super reccomended

5,0 le mois dernier Nouveau

Avantages :

It's easy and intuitive to use. Support is always available with short waiting times.

Inconvénients :

None

Stephanie V.
CEO (É.-U.)
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

WeTravel Is A Step Above The Rest!!!!

5,0 il y a 2 mois

Commentaires : My overall experience is a ten out of ten

Avantages :

What I liked most about WeTravel was the customer service, on-boarding and how user friendly the platform is to understand.

Inconvénients :

I have no complaints because WeTravel thought of everything and made their software user friendly.

Dario
Administrator (Argentine)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excelent service, great support colaborators

5,0 le mois dernier Nouveau

Commentaires : Really good experience!!

Avantages :

The thing I most like it about WeTravel is the support system. All the people are really helpful, which is really useful. In my case, I am working with [sensitive content hidden], a really supportive and always ready to help account manager.

Inconvénients :

The fees are bigger than ideal.

Shane
President (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

User friendly start-up with great customer service,

4,0 il y a 11 mois

Commentaires : They make me feel welcome as a client and I trust that they are always seeking to make the best product possible.

Avantages :

They care about their clients and are very accessible and responsive. The continuing education is very informative and a nice perk. Nice, clean aesthetic that befits a modern tour company.

Inconvénients :

They are just starting to scale to bigger companies after working with smaller entities in the past, so not all the features you want are there. Certain features are not as flexible and building a tour is not as dynamic as would be with other companies.

Reid
Owner/President/Manager (É.-U.)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Happy Overall

4,0 il y a 12 mois

Avantages :

Easy to use, easy to set up, efficient, great support, great ancillary services/seminars.

Inconvénients :

Some subtleties not well explained at set up stage. Still some smaller details functions that need fine-tuning.

Rebecca
Manager (Serbie)
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great service

5,0 l’année dernière

Avantages :

Very easy to use. Oriented toward our industry. Good customer support.

Inconvénients :

None. There are small issues here and there, but other than that, all good!

Lisa
Owner (É.-U.)
Photographie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Simplicity meets robust

5,0 il y a 2 ans

Commentaires : My experience with WeTravel has been phenomenal. Not only is the software really functional and glitch-free, the PEOPLE behind WeTravel care about customers. The customer service is EXCELLENT--some of the very best I've seen across all customer service I've ever used.

Avantages :

It is EASY to set up tours with a professional look, feel, and customer experience.

Inconvénients :

I look forward to seeing CRM options as well as improved reporting capabilities.

Heather
Director of Operations (É.-U.)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Far Horizons - Operations

4,0 l’année dernière

Avantages :

The ease of access for our clients to manage their bookings and make payments.

Inconvénients :

Inability to modify or amend bookings once made.

Brian
CEO/Owner (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Complex to easy

5,0 il y a 9 mois

Commentaires : Our salesperson [sensitive content hidden] was absolutely diligent in her sales approach, I would give her delay, delay and call me later tactics. I just didn't want to go through yet another integration software, portal, reboot and scrap my online booking system. We tried for months to get comfortable with our old system, just could not get the office staff to warm up to the complexity of the system we had. Our WeTravel sales agent went through multiple presentations, emails over a year of trying to convert us and finally it paid off.

Avantages :

The integration is as easy as the sales team at WeTravel claimed it would be.

Inconvénients :

I prefer not to have to promote the name WeTravel when possible. In the past when I was using Peak 15, I didn't have to use the name or logo of Peak 15 on any of our communications. However, if I have to partner with a great company with great reputation and awesome product hen none better than WeTravel

Jessica
Marketing consultant (É.-U.)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

WeTravel gets it done

4,0 il y a 2 ans

Avantages :

Near immediate payments after bookings, multiple room types/price points, ACH options for clients to avoid CC fees

Inconvénients :

The vendor payment process, getting set up as a vendor, and the overall design of Wetravel pages leaves a lot to be desired. We really could use the ability to create promo code types by room type to run sales on less desirable rooms and Wetravel doesn't have this functionality. The widgets do not play well with Squarespace sites, which is fine if you're on Wordpress.

Dhruv
CEO (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WeTravel is great

5,0 il y a 8 mois

Commentaires : We are not a fintech company, and wetravel provides a solution that is very tailored to what we do. As an educational tour operator, we have heavy scrutiny not only on the user experience but on collecting sensitive student data, and with Wetravel we know that we are always in compliant with the requests of our University partners.

Avantages :

Wetravel allows our business to focus on providing the service that is needed and takes care of our user registration, payment processing etc in a very seamless way. It is easy to train team members, provides a great user experience, and simply embeds in our website.

Inconvénients :

Wetravel does a great job adding features on a continuous basis. There seems to be some confusion with users coming back to the platform, causing double registrations on certain programs as the user often forgets that they already made a wetravel account and registered for a trip.

Ana Lucía
Owner (Équateur)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great tool for small companies

5,0 l’année dernière

Commentaires : We used PayPal before and it was a headache! They retained my money twice and it was impossible to contact a human being to solve the problem. We lost our money and I didn't feel comfortable asking for payments with PayPal.I loved the support that both [sensitive content hidden] has given us, even after hours.I feel that they care!Maybe I am "old school" and to be able to reach a person has been a real treat for me. Thank you to [sensitive content hidden] , you are amazing!

Avantages :

I love to use WETRAVEL!It made the booking process easier for us, but particularly for our clients

Inconvénients :

I have had complains from clients -outside the USA- that the fee is too high for payments with credit cards

Ellen
President (É.-U.)
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

We Travel Has Potential For Me

5,0 l’année dernière

Commentaires : It has been pretty good thanks to the support of [sensitive content hidden].I am actually pretty excited to notice how much have learned in the last year.

Avantages :

My very kind and helpful customer service support person, [sensitive content hidden]

Inconvénients :

As mentioned before, the difficulty in interpreting payments when they arrive to my bank account, when more than one transaction is lumped together.Also, the slowness of receiving payments from Bank transfers.My clients are often confused when they see WeTravel branding instead of Excursions from the Square

Valérie
travel agent (Équateur)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

THE online payment processing and booking platform for tour operators

5,0 l’année dernière

Commentaires : We use WeTravel since its beginnings for payment processing and online bookings. The lower cost of credit card payments has led to an increase in sales. The sales and booking process has also become faster.There are always new and helpful features, which is an important plus for a tech company.

Avantages :

Easy to use for us as a company and our clients. They can now safely book our tours online with a few clicks.WeTravel is always developing new features and does a lot for the tourism community, thanks to their webinars and learning platform. They understand the tourism sector's needs and stay ahead of the game.Excellent costumer service.

Inconvénients :

I hope WeTravel will expand further, many of our business partners still don't use it.