15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
En savoir plus sur WeTravel
La plateforme de paiement pour les agences de voyages. Présentation élégante. Système de réservation facile à utiliser.
It's very easy to use, with a professional look. Inexpensive and allows me to easily receive payments from abroad.
Payment plans options, can’t modify clients information, no personal /phone customer service only option is via chat.
Filtrer les avis (325)
Utilisation
Classer par
Filtrer les avis (325)
Logiciel de gestion
Avantages :
WeTravel est un meilleur logiciel très facile à utiliser et qui permet une bonne gestion des activités au sein d'une agences de voyages
Inconvénients :
Je ne trouve rien de particulier à y reprocher
the solution we needed to optimize our booking and payment processes
Commentaires : with wetravel we solved many of our headaches as international tour operator. the platform offers great solutions also for small companies and makes our daily life way easier!
Avantages :
the flexibility and quality of solutions is wonderful for our business. staff is very helpful. new features are very state of the art!
Inconvénients :
code for 2 factor authentication was tricky with SMS, now solved.
Very nice and user friendly platform
Avantages :
Hi like that the platform is not only a paiement platform but also a complete solution to optimize your trips and booking.You will receive a complete training session if you need and all your staff will have access to itAn other very nice part is that you really have a personalized relationship with the staff managing your account - they are super easy to contact, super knowledgeable and really friendly at the time to answer your question or solve your problems - Special thanks to [sensitive content hidden] who have been working a lot in making our experience smoother and very friendly
Inconvénients :
it's actually not exactly about WeTravel - but the time it takes from making a wire transfer and receiving - it's inconsistent (it can take just 1 day or 2 - or about a week) To be fair it's more an issue with the international wire transfer than WeTravel themselve
Absolutely Unprofessional
Commentaires : I found this platform, took a look at it and jump without doing further research, so this is on me. I started working on the page as they allow you to do so before verifying you, this is on them. After sending every little piece of documentation they asked me for (some of them very sensitive information, but understandable because they deal with people's money, almost 9 hours of work on the trip page, and almost paying the pro package to be able to access some features, I received an email telling me that they were "denying me service". No reason whatsoever, only that "the decision was final and would not be changed. I ran to the site to try to recuperate all the material I had uploaded to the page, but they had already removed my page and blocked my account. I have been trying to make sense of this as I have no idea what could had happened for them to be so drastic. I have emailed the same person that sent me the "decision", asking him to please let me have the material back as it is my intellectual property (this was for a destination wedding) but they have ignored every one of my emails. Now, they have my personal information, my intellectual property, and I have nothing, not even an email back with an explanation (which I still want) or an apology for removing my material without giving me the opportunity to recuperate it. Absolutely unprofessional!
Avantages :
Feature is not that hard to manage. To incorporate it in your website is a different story.
Inconvénients :
Their unprofessional behavior and lack of communication.
Réponse de l'équipe de WeTravel
il y a 8 mois
Hi Carol, First of all, we are sorry for the challenge you experienced with verifying your business to use WeTravel. For context, here is an explanation of our verification policies and procedures. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our public FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We always encourage any new company or organizer to right away verify their account. All new users are notified several times through in-dashboard pop-ups and notifications about the necessity to verify their accounts. The verification process is also clearly outlined in our help center. Our verification process follows a strict, legally-binding process to ensure the highest standards are met, for all stakeholders. We are obliged to verify each user thoroughly due to the "future delivery risk" inherent in processing payments for travel companies. Many independent travel agents and individual organizers receive a "Partial Approval", meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive "Full Approval". It's important to note that most of our individual organizers without established payment history choose to link their Stripe Standard accounts and receive all of their funds from the bookings directly there. More information on this integration could be found here: https://product.wetravel.com/stripe-standard. When a business is issued a Denial of Service, the business is legally required to stop all communication with the individual/business. However, we can confirm, WeTravel does not store any financial or sensitive user data on WeTravel servers. More information on customer data protection could be found here: https://help.wetravel.com/en/articles/414993-how-does-wetravel-handle-and-protect-my-personal-data. I can confirm that your documents and material have been deleted from WeTravel as per our policies mentioned above. We appreciate your thorough feedback and will keep improving our onboarding process for new users. Thank you. Best, The WeTravel team
A great platform
Commentaires : Very good!!
Avantages :
I love the ease of use. [sensitive content hidden] is my account manager and he always checks in on me as well as listens to my concerns. The company has evolved in the years we have used them and they get better each year.
Inconvénients :
I want my user testimonials to be be searchable in search engine like google. Right now they sit on the WeTravel platform only.
Alternatives envisagées :
WeTravel is an awesome tool for our Conservation Tourism.
Commentaires : Collaborating with [sensitive content hidden] from WeTravel has been an absolute pleasure. His patience coupled with his ability to accommodate requests has been truly remarkable. Throughout the process of business validation and implementation, [sensitive content hidden] made sure all my questions were answered. He has devoted an invaluable number of hours consulting with us.
Avantages :
What once was a time-consuming process - handling booking requests and payments - has been significantly eased.
Inconvénients :
We are looking forward to the planned enhancements for CRM purposes
Complex to easy
Commentaires : Our salesperson [sensitive content hidden] was absolutely diligent in her sales approach, I would give her delay, delay and call me later tactics. I just didn't want to go through yet another integration software, portal, reboot and scrap my online booking system. We tried for months to get comfortable with our old system, just could not get the office staff to warm up to the complexity of the system we had. Our WeTravel sales agent went through multiple presentations, emails over a year of trying to convert us and finally it paid off.
Avantages :
The integration is as easy as the sales team at WeTravel claimed it would be.
Inconvénients :
I prefer not to have to promote the name WeTravel when possible. In the past when I was using Peak 15, I didn't have to use the name or logo of Peak 15 on any of our communications. However, if I have to partner with a great company with great reputation and awesome product hen none better than WeTravel
Easy for a first timer, low fees, supportive, Love it
Commentaires : Its made me look and feel smarter and professional. LOL. Figuring out how to be a tour operator is crazy work, so it was nice that this platform was pretty straightforward. It had everything I could think of wanting in a standard and slightly customizable way but not so customaizable that I'd get lost. It kept me from overthinking and over tweaking things. Mostly, it did exactly what I needed it to in providing a professional payment processing experience to customers and then having the lowest fees of all the softwares.
Avantages :
The ease of learning this platform was a huge asset as I juggle a lot as a solo entrepreneur. The low fees and Stripe implementation I love and it's made collecting and processing a payment worlds easier than I thought it would be .
Inconvénients :
I don't likke that you have to run your first tour and get reviews to be vetted. Initially, I wasn't crazy that the reviews need to exist on WeTravel and so we must direct customers there, when it would be more profitable to have them else where. I'm glad I'm not a tour operator who needs reviews on Trip Advisor b/c this would've boned me. There's small tweaks in the platform which weren't obvious to me that I had to email customer support to ask how it works. However, customer support is very responsive and often I got a response in good time.
Incredible Team to work with - tons of support and constantly evolving and improving
Commentaires : I've been working with WeTravel for almost four years now and the setup was incredibly easy and we were able to easily integrate it into our processes. From four years ago so many new features have been added, including ones that we had asked for - they were able to get them implemented. For any group tour operator - WeTravel is a no-brainer.
Avantages :
Payment Processing is a breeze as well as all of the customer information tools.
Inconvénients :
At the beginning there were some features we wanted that they didn't have - but they quickly added them and we are very happy with the product we use today.
Celebrating the Benefits: My Positive Journey with WeTravel
Commentaires : My experience with WeTravel has been overwhelmingly positive. It's evident that the platform has been designed with travel professionals in mind, and it provides a comprehensive suite of tools that simplify managing travel bookings and payments.
Avantages :
I was impressed with WeTravel's ease of use and its tailored features for travel organizers. The capability to process payments, craft professional booking pages, and manage client information all in one platform streamlined my operations and enhanced my efficiency.
Inconvénients :
It's hard to pinpoint a downside, as WeTravel has mostly catered well to my needs.
WeTravel Invoice/Payment processing
Commentaires : I'm comfortable using despite the report features challenge
Avantages :
Ease of setting up invoices; amending original cost or payment plans
Inconvénients :
Re-issue of an invoice to client; report showing invoices per trip due or past due based on date range selection as this helps with releasing reminders
Great for an Travel Tour Agency
Commentaires : Excellent - While we did list one wish list fix, our overall experience is great. I really like how the team responds quickly via chat and will work with you over little or big issues. Finance is easy with WeTravel and they built a system that looks great.
Avantages :
We moved to WeTravel for the nice-looking pages and seamless customer experience. It is very easy to use for our customers (in our case members) and for our team on the back end. Payment processing is seamless and we are able to pass credit card fees onto the customer. Refunds are simple and easy as well.
Inconvénients :
This system is great for a tour/travel agency that offers very simple experiences. We have more complicated trips and packages that we offer and the simplicity of the system requires us to "make it work". The previous system we used did not look as great, but some of the custom functionality really made the experience better for the end user. Example: Someone signs up for a TOUR. We need 2 required components select. 1) Lodging Option & 2) Flight Option - Right now the system only allows one require component. it would be nice to be able to create groupings of these required components for a trip or tour. We have a workaround by adding everything in "Options" and trying to walk customers through process of selecting those options.
Best Thing Ever!
Commentaires : I love the payment processing and Itinerary builder. My clients can view the trip, download a brochure and pay all in one place. They send automatic reminders so now I don't have to remember to email clients about payment reminders. They even capture new leads! I love it!
Avantages :
This is definitely an all-in-one for me! I was able to eliminate a few other applications that I was using and paying for. I have everything in one app!
Inconvénients :
No issues with the software so far.
Fantastic platform
Commentaires : We are so happy to have made the switch this year to the platform. I love the reminders for payments to participants that are seamless and the ease of communicating with each group at one time.
Avantages :
The ease of use and integration of our client management is more streamlined. I also love that the developers are constantly making fantastic changes to the features and listen to my advice and questions about what will help us do our jobs better. We appreciate [SENSITIVE CONTENT] customer service and check-in's. Having a designated customer service representative really puts the mind at ease.
Inconvénients :
There have been glitches with the growing pains along the way but as I mentioned, the developers are constantly working on making the platform work even better.
Grateful for WeTravel
Commentaires : I can say for certain that my income has increased due to the ease of implementing WeTravel.
Avantages :
I am a small business, and WeTravel has made everything easier and more organized for me. Folks can simply register for my events online, and I can keep track of everyone with ease. WeTravel's customer support has always been able to solve any minor issue that I have had.
Inconvénients :
I can't think of any cons to write about - everything has worked well for me!
Good paltform to charge credit cards, especialy for companies outside of the US.
Commentaires : good exprience!
Avantages :
the be able to charge any credit card out there!
Inconvénients :
it is a little complicated to charge amounts with cents, for example 20 dollars and 25 cents.
WeTravel is a great business partner
Commentaires : My overall experience with WeTravel is nothing but positive. I have thoroughly enjoyed working with [sensitive content hidden]. He is professional, patient and very knowledgeable.
Avantages :
I really like the ease of use of WeTravel for my clients and also for me as a manager. I love the fact the I meet with [sensitive content hidden] quarterly to discuss changes and for him to answer any questions I may have. I also like that he wants to know if I have any recommendations on what would make it even better from a user standpoint. They are always adapting and making the user interface user friendly. WeTravel has definitely elevated my business. I would 100% recommend.
Inconvénients :
Some things that I would like to see improved are:1. To be able to nickname my wire transfer accounts. I love that I can now create the account and just go in and select when I want to send a new wire but it would be easier searching all my accounts if I could give it a nickname and not just have it listed by its business name.2. When copying a trip I would like to have a dropdown box so I can select the year instead of having to navigate through multiple months/years to create the trip dates.3. In Upcoming Trips, be able to have the page selection buttons at the top of the page too, just like it is at the bottom.
One of the best payment systems for travel organizers!
Commentaires : Already over 40 bookings with WeTravel and totally satisfied with the system. For small travel business owners it's a life saver.
Avantages :
One the hardest things in the travel industry is to end up with the online payment provider you will use to accept bookings and get payed online. Usely commission rates are high and you need to integrate the payment system with your booking system. With WeTravel this is solved very easily! You create your booking page with all trip details and information, including daily itinerary and custom fields if you want to. Nice, simple and beautiful. Then you have the option to email, social share or even embed your trip page into your website! Then you just sit back and bookings start coming in with a 2.4% fee +0.30 cents per transaction for Europe users (USA users have even lower fees). Also you always keep full control of the trip, manage your participation list, keeping track of payments, issue refunds etc. Also customizable to fit the colors of your brand.
Inconvénients :
I have to admit that the one thing I don't like about this is that it is branded and the booking page has a big WeTravel logo on it. Could confuse customers when they see it assuming that this is your brand name or even think they have opened a wrong link. Haven't had trouble till now but still this is something I'm not really fond of. I'd prefer to have my own company name and logo and WeTravel have a small "powered by WeTravel" mentioning on the bottom of the page. Although you can write trip details and descriptions in your own language the basic titles and sections can only be in English. Pretty OK with it but would like to have the option to totally translate the booking page.
Great tool for small companies
Commentaires : We used PayPal before and it was a headache! They retained my money twice and it was impossible to contact a human being to solve the problem. We lost our money and I didn't feel comfortable asking for payments with PayPal.I loved the support that both [sensitive content hidden] has given us, even after hours.I feel that they care!Maybe I am "old school" and to be able to reach a person has been a real treat for me. Thank you to [sensitive content hidden] , you are amazing!
Avantages :
I love to use WETRAVEL!It made the booking process easier for us, but particularly for our clients
Inconvénients :
I have had complains from clients -outside the USA- that the fee is too high for payments with credit cards
THE online payment processing and booking platform for tour operators
Commentaires : We use WeTravel since its beginnings for payment processing and online bookings. The lower cost of credit card payments has led to an increase in sales. The sales and booking process has also become faster.There are always new and helpful features, which is an important plus for a tech company.
Avantages :
Easy to use for us as a company and our clients. They can now safely book our tours online with a few clicks.WeTravel is always developing new features and does a lot for the tourism community, thanks to their webinars and learning platform. They understand the tourism sector's needs and stay ahead of the game.Excellent costumer service.
Inconvénients :
I hope WeTravel will expand further, many of our business partners still don't use it.
Great platform to manage retreat bookings
Commentaires : I personally love working with WeTravel. Customer service is excellent, and I felt very supported during the pandemic.
Avantages :
WeTravel has made running retreats easy to use and helps keep me organized.
Inconvénients :
I feel the monthly fee on top of the transaction fees feels like a lot. Especially since I do not have retreats booked throughout the entire year. Other features that I wish were present are waivers being mandatory to sign during the registration process, direct links to rooming options, photos for rooming options, better formatting for the cover photo, or perhaps even a video option (or a video option any place on the site itself), and the overall home page being more engaging. It feels very text heavy and I wish there was a way to customize it a bit more.
Essential Member of our Team
Commentaires : We could not have survived COVID without WeTravel. It enabled us to keep our reservations in tact with minimal staff then helped us grow exponentially when travel came back, again with minimal staff.
Avantages :
WeTravel is extremely user friendly for the admins and clients alike. The company is extremely responsive to troubleshoot problems and innovative to keep enhancing the capabilities.
Inconvénients :
The one missing element is the capacity to manage room inventory and generate room lists. But I believe they’re working on it!
Fantastic Payment platform for travel agency
Commentaires : Thanks to WeTravel, we finally manage to offer our customers a safe and easy to use platform to make the online payments for their trips
Avantages :
The range or options and features it has and its user interface. It makes the entire payment process smooth and easy for our customers
Inconvénients :
At he beginning their reporting was a bit confusing but since the latest update that has improve tremendously.
Essential tool for a travel business
Commentaires : I have been with Wetravel since 2018 and I am very grateful to have such a platform that made my life as a tourist business so easy. Keep up with the good work!
Avantages :
Easy to use platform; Amazing customer assistance very quick response; Useful automations; Very helpful to manage the bookings and refunds; Easy booking management; Great design and often new updates.
Inconvénients :
All the small issued I had they promptly fixed so I don't have any Cons
WeTravel is a great tool to manage group holiday bookings!
Commentaires : Using WeTravel has been great! The team are all very motivated in helping with issues, improving the product and ensuring a great customer experience. WeTravel has helped me immensely in organizing the back end of the process of organizing many group holidays with hundreds of customers each year.
Avantages :
Ease of use. The number of other tools it eliminates. Organized interface.
Inconvénients :
Would be great to have customer service that better serves my time zone in Europe. :)
