Avis clients sur WeTravel

the solution we needed to optimize our booking and payment processes

Commentaires : with wetravel we solved many of our headaches as international tour operator. the platform offers great solutions also for small companies and makes our daily life way easier!

Avantages :

the flexibility and quality of solutions is wonderful for our business. staff is very helpful. new features are very state of the art!

Inconvénients :

code for 2 factor authentication was tricky with SMS, now solved.

Most needed travel software for tour company

Commentaires : Customer experience at WeTravel is terrific. We have been very satisfied with the team and the software. Our daily tasks have become very easy and organized. Since we have less administrative tasks to complete we can now focus on expending and creating more tours!

Avantages :

As a tour operator, having all our data centralized in one software is an essential tool to our success. From clients information to payments to all our available products we can research data and organize it in reports in just a few clicks. The backend interface is clean and very easy to use and our product pages are beautiful. The pop-up booking page directly integrated on our booking site is also a great feature. We have gained so much in productivity and accuracy. No more mistakes from messy excel sheets!

Inconvénients :

Would love to be able to customize our booking pages more, but the team is always improving the software and listening to feedback so it is constantly evolving. An offline app would be a great as well for customers to be able to save documents such as itineraries or check-lists. Maybe something to consider for future projects!

Absolutely Unprofessional

Commentaires : I found this platform, took a look at it and jump without doing further research, so this is on me. I started working on the page as they allow you to do so before verifying you, this is on them. After sending every little piece of documentation they asked me for (some of them very sensitive information, but understandable because they deal with people's money, almost 9 hours of work on the trip page, and almost paying the pro package to be able to access some features, I received an email telling me that they were "denying me service". No reason whatsoever, only that "the decision was final and would not be changed. I ran to the site to try to recuperate all the material I had uploaded to the page, but they had already removed my page and blocked my account. I have been trying to make sense of this as I have no idea what could had happened for them to be so drastic. I have emailed the same person that sent me the "decision", asking him to please let me have the material back as it is my intellectual property (this was for a destination wedding) but they have ignored every one of my emails. Now, they have my personal information, my intellectual property, and I have nothing, not even an email back with an explanation (which I still want) or an apology for removing my material without giving me the opportunity to recuperate it. Absolutely unprofessional!

Avantages :

Feature is not that hard to manage. To incorporate it in your website is a different story.

Inconvénients :

Their unprofessional behavior and lack of communication.

Great for an Travel Tour Agency

Commentaires : Excellent - While we did list one wish list fix, our overall experience is great. I really like how the team responds quickly via chat and will work with you over little or big issues. Finance is easy with WeTravel and they built a system that looks great.

Avantages :

We moved to WeTravel for the nice-looking pages and seamless customer experience. It is very easy to use for our customers (in our case members) and for our team on the back end. Payment processing is seamless and we are able to pass credit card fees onto the customer. Refunds are simple and easy as well.

Inconvénients :

This system is great for a tour/travel agency that offers very simple experiences. We have more complicated trips and packages that we offer and the simplicity of the system requires us to "make it work". The previous system we used did not look as great, but some of the custom functionality really made the experience better for the end user. Example: Someone signs up for a TOUR. We need 2 required components select. 1) Lodging Option & 2) Flight Option - Right now the system only allows one require component. it would be nice to be able to create groupings of these required components for a trip or tour. We have a workaround by adding everything in "Options" and trying to walk customers through process of selecting those options.

Best Thing Ever!

Commentaires : I love the payment processing and Itinerary builder. My clients can view the trip, download a brochure and pay all in one place. They send automatic reminders so now I don't have to remember to email clients about payment reminders. They even capture new leads! I love it!

Avantages :

This is definitely an all-in-one for me! I was able to eliminate a few other applications that I was using and paying for. I have everything in one app!

Inconvénients :

No issues with the software so far.

Great service

Avantages :

Very easy to use. Oriented toward our industry. Good customer support.

Inconvénients :

None. There are small issues here and there, but other than that, all good!

Good paltform to charge credit cards, especialy for companies outside of the US.

Commentaires : good exprience!

Avantages :

the be able to charge any credit card out there!

Inconvénients :

it is a little complicated to charge amounts with cents, for example 20 dollars and 25 cents.

Great tool for small companies

Commentaires : We used PayPal before and it was a headache! They retained my money twice and it was impossible to contact a human being to solve the problem. We lost our money and I didn't feel comfortable asking for payments with PayPal.I loved the support that both [sensitive content hidden] has given us, even after hours.I feel that they care!Maybe I am "old school" and to be able to reach a person has been a real treat for me. Thank you to [sensitive content hidden] , you are amazing!

Avantages :

I love to use WETRAVEL!It made the booking process easier for us, but particularly for our clients

Inconvénients :

I have had complains from clients -outside the USA- that the fee is too high for payments with credit cards

Why we love WeTravel

Commentaires : My clients are paying me quicker, and it enables them to spread cost which make their decision to purchase easier.

Avantages :

The simplicity of use is one of the main reasons why this product has been so successful. It is easy to learn and use, and does not require any special technical knowledge. The straightforward design makes it accessible to everyone, from beginners to more experienced users. This is especially true of the mobile version, which makes it even easier for everyone to use on the go.

Inconvénients :

Cannot delete all images in one go when a trip is copied. Can't file different trips into groups.

Great tool for collecting credit card payments

Avantages :

Simple, secure, efficient, solid customer support ([sensitive content hidden]).

Inconvénients :

Would be good to have some customization addapted to our use case (B2B, just payment processing funcionalities).

We Love WeTravel!

Avantages :

As the owner of an international retreat travel business (SolSeed Retreats) that runs over 20 trips annually, WeTravel has been a huge asset to us! Not only are is their customer service team incredibly helpful and responsive, but their trip registration pages and payment processing features are very user friendly and easy to navigate and set up to your liking. We also love how they are constantly improving their softwares’ functionality and adding new features for payment collection in multiple currencies, vendor payouts, registrant information collection and more. The best part? Their fees are only 1% of your trip’s revenue, which is much less than Square or PayPal. We look forward to continuing to partner with WeTravel for our retreat registration and payment processing for years to come!

Inconvénients :

The only con would be information collection. We're still trying to optimize the way we collect info from retreat participants to make it as easeful as possible. WeTravel has some great information collection features, but it would be nice to have more comprehensive and user friendly information collection abilities, or even an app where you can push out notifications to participants, and collect info from them that way.

Simplicity meets robust

Commentaires : My experience with WeTravel has been phenomenal. Not only is the software really functional and glitch-free, the PEOPLE behind WeTravel care about customers. The customer service is EXCELLENT--some of the very best I've seen across all customer service I've ever used.

Avantages :

It is EASY to set up tours with a professional look, feel, and customer experience.

Inconvénients :

I look forward to seeing CRM options as well as improved reporting capabilities.

Highly recommended

Avantages :

It was a nightmare for the clients to book our service. I just have to say thanks for making our daily work easy.

Inconvénients :

It doesn't work good with the clients from Europe especially France when they want to make a bank transfer, Wise works better.

WeTravel gets it done

Avantages :

Near immediate payments after bookings, multiple room types/price points, ACH options for clients to avoid CC fees

Inconvénients :

The vendor payment process, getting set up as a vendor, and the overall design of Wetravel pages leaves a lot to be desired. We really could use the ability to create promo code types by room type to run sales on less desirable rooms and Wetravel doesn't have this functionality. The widgets do not play well with Squarespace sites, which is fine if you're on Wordpress.

Glad we made the switch to WeTravel

Commentaires : Our WeTravel experience is great. We use the platform daily to sell our vacation packages. Our clients also use it while traveling in order to access their itineraries.

Avantages :

Very user friendly for admins in setting up listings and inventory management. Easy communication to travelers via the platform. Auto payment reminders and fantastic customer service.

Inconvénients :

The back-end control. Would like to be able to have access to a master client database so we can book return people into other trips, not have them fill out new questionnaires every time, be able to charge their cards when they ask us to do it. Also need a readable URL function on the trip pages so clients don’t need to be on WiFi to access their itinerary. Also need to fix the image bugs. We are constantly have to reupload images as they disappear from our listings - this is a major source of stress especially as we ourselves are always traveling and creating listings in the go. Are you developing an App? This would be ideal as a travel company. Would also like more flexibility in pull reports and payment data; no search functions here.

Thank you We Travel!

Avantages :

It made payment processing easy and created a streamlined system for our overall bookings and payments

Inconvénients :

Love the software. Whenever I find there are issues it seems that WeTravel is already addressing them.

Streamlines the Travel & Tour Operator Businesses

Commentaires : Outstanding. Personal and service oriented.

Avantages :

It is very user-friendly and easy to use. It offers a very attractive online interface and good internal reporting. Best of all, the customer service team is very competent and even cheerful! The company is always improving and adding new features to make it better. They listen to and try to accommodate suggestions. Great company!

Inconvénients :

It worked very well from the beginning and they have made consistently better. Cannot think of anything that we don't like now.

Overall Satisfied :)

Avantages :

Very robust system, great customer support and of course [SENSITIVE CONTENT] is available for additional training / support if necessary. Credit card option is pretty cool.

Inconvénients :

Cost could be better as a gesture of loyalty and promoting your platform. We've been a strong advocate for Wetravel and some of your bigger clients here in Ecuador I'm sure have signed on due to our influence. Happy Gringo definitely had asked my opinion about the platform back in the day, Secret Garden Hostel is where I used to have the travel agency, they adopted the platform, Colibri tours, Tours Cuyabeno a recent addition. Would be great if you acknowledge in some way those that are promoting your platform to other businesses.

Excellent! Trustworthy, complete and intuitive platform.

Commentaires : They bring to my company the best purchase platform I could find to integrate into my website so far.

Avantages :

It’s so complete. The intuitive dashboard, with a wide range of options available for customize and manage my bookings, payment methods, payments plans for passengers. Adding a simple and clear wire system to my bank account. And excellent customer service, where I can address all kinds of inquiries with a diligent and effective answer.

Inconvénients :

I would like to have more brand customize options. But, it is not a con at all.

The best booking engine and payment solution

Avantages :

The payment solution is perfect and I can transfer to my account very quick, also with many options to transfer to different currencies and countries. The booking engine very easy to use and customize .

Inconvénients :

Very easy to integrate into the website, send by email or Whatsapp.

Easy and accessible payment platform for travel with good travel management features

Commentaires : Overall we've had a positive experience using WeTravel and working with the team. I appreciate the responsive support, creative solutions, and openness to listen and make improvements based on feedback from users.

Avantages :

> responsive, collaborative product team; regularly adding new updates and listen to our needs.> affordable price point with competitive processing fees

Inconvénients :

> would be great to see more ability to customize and brand platform. *update: WeTravel has made some improvements here and is currently working on some additional tweaks that we're excited to see that will allow this software to more seamlessly integrate into our customers' experience.

[SENSITIVE CONTENT] and WeTravel are fabulous

Commentaires : [SENSITIVE CONTENT] is a fabulous team member and a real credit to Wetravel. Her help and support is very valuable. Also a shout out to [SENSITIVE CONTENT] at Wetravel who has been an immense help to us.

Avantages :

It works well for our business needs, very happy.

Inconvénients :

Nothing springs to mind at this moment..

WeTravel allowed me to implement my dream company

Commentaires : WeTravel allowed me to have an international list of attendees join me on my travel and adventure business. I have been with them since the beginning. They have continued to evolve with the industry, and always amaze me with their ability to see what is needed and provide it. Their customer support is on point and fast, their site is easy to use for both me and my clientelle, and I feel completely secure with making transactions through their site.

Avantages :

This platform is so easy to set up my yoga travel and adventure experiences, offer them to students and travelers worldwide, and for the students and travelers to register and join my offerings!

Inconvénients :

There is nothing about this software that I didn't like.

easy way for customers

Avantages :

really is easy to use, friendly and the most important, the customers do fast and safe all the payments.

Inconvénients :

integrate on social media, whatsapp and other

Easy way to get paid by customers

Avantages :

I like that it´s easy for passengers to pay what they buy at a reasonable price

Inconvénients :

I don´t have anything bud to say. I have been working for a while and everything well