Avis clients sur Splashtop Business Access

En savoir plus sur Splashtop Business Access

Splashtop Business Access est une solution de bureau à distance pour les professionnels et les petites équipes. Gérer de manière centralisée les accès à distance des utilisateurs.

En savoir plus sur Splashtop Business Access

Avantages :

Easy to use and less expensive in time, learning curve, and capital investment than other better known remote-in software.

Inconvénients :

I was a bit confused about finding the correct software package on the website.

Splashtop Business Access - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,8
Fonctionnalités
4,8
Rapport qualité-prix
4,9

Probabilité de recommander le produit

9,5/10

Splashtop Business Access a reçu une note globale de 4,8 étoiles sur 5 d'après 404 avis d'utilisateurs publiés sur Capterra.

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Kouadio franck arnold
Kouadio franck arnold
Informaticien (Côte d’Ivoire)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

excellent outil prise en main

4,0 il y a 3 mois

Avantages :

Support de gestion à distance Facile à utiliser. Facilité de résolution des problèmes d'ordre informatique

Inconvénients :

Configuration un peu compliqué mais avec quelques bidouillage ça marche

MARIE-LINE
Employée de bureau (France)
Formation professionnelle et coaching, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Facile & fiable

5,0 il y a 2 ans

Avantages :

L'installation a été facile, la prise en main fluide et aucun bug. Le logiciel est fiable, stable sur des journées complètes en continu.

Inconvénients :

Je ne parle pas anglais et parfois il n'y a pas de traduction. Cela dit, c'est assez intuitif et l'assistance ne se fait pas attendre. Second point, durant la période d'essai je ne savais pas que j'utilisais la version la plus chère. Du coup j'ai perdu la fonctionnalité du "double écran sur le double écran" lors du paiement de la version la moins chère.

OLIVIER
Gérant (France)
Énergies renouvelables et environnement, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Efficace

5,0 il y a 3 ans

Avantages :

Son utilisation est ultra facile et pratique

Inconvénients :

son tarif un peu élevé pour une année . On espère une remise l'an prochain

Réponse de l'équipe de Splashtop

il y a 3 ans

Bonjour Olivier, Je vous remercie pour la tres bonne note que vous nous avez donne ! Splashtop est repute pour ses prix abordables et nous sommes tres fiers quant a la simplicite d'utilisation de notre logiciel. Pourriez-vous nous dire lequel de nos produits vous utilisez actuellement ? De plus, si jamais vous avez des requetes particulieres ou vous souhaitez discuter directement avec un membre de notre equipe, n'hesitez pas a nous contacter https://www.splashtop.com/contact-us

Julie
Dentiste (Canada)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very easy!

5,0 il y a 3 ans

Commentaires : Très bon support informatique pour l’installation et sécuritaire.

Avantages :

Comme si c’était votre ordinateur au travail! Génial!

Inconvénients :

Je n’ai rien à signaler, c’est comme au travail, donc aucune plainte!

Daniel
Daniel
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Électronique grand public, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

The best remote access software

5,0 il y a 3 ans

Commentaires : Every employee is working from home. The software is fast, transparent and seemless.

Avantages :

I have used quite a few solutions to remote access software. Most are very complex and difficult to use. VPN was almost impossible for the users to use. Splash top was a breath of fresh air. I chose it because of the reviews it had. I downloaded the trial and installed it on the desktop server in minutes. That process was seamless. Then I had each user integrate the access from their remotes. Not a single user had any connection issues. We are now all working from home as if we were in the office. This software is excellent. We are accessing from laptops, iPhones, androids, iMacs and notebooks. No issues!

Inconvénients :

I have no reservations at all. This software is by far, the best remote access software I have ever seen.

Réponse de l'équipe de Splashtop

il y a 2 ans

Hi Daniel, Thanks a lot for the amazing scores and the review. I am Antonia from Splashtop Customer Success team. We are proud to be contributing to your business continuity and hope to have you as our customer for many years to come.

Kenny
IT Consultant (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Splashtop Business is a great platform

5,0 il y a 5 mois

Avantages :

I use this to help users with on demand support, as well as monitor servers and computers with unattended access. It’s fast, secure, easy to use and very responsive.

Inconvénients :

I don’t really have anything I don’t like about this software. I think it’s a great tool. I do wish I could access more than one computer from more than one device without 2 licenses. Since sometimes I’m supporting multiple clients at once.

THOMAS
president (É.-U.)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Splashtop Disappointment

3,0 il y a 3 ans

Commentaires : Sometimes it works, sometimes not so much. I have logged into a customer, rebooted and when the customer opens the splashtop app it goes away and there is no way to log in using splashtop. The video is sketchy and the file transfer works most of the time. Support is clueless and the follow up is very poor. If you need to service your clients in a timely manner, this may not work for you.

Avantages :

It's very user friendly and allows many features

Inconvénients :

Sometimes it is slow, the video quality varies from good to poor.

Utilisateur vérifié
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Design, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Simple, affordable, and rock solid reliability

5,0 il y a 2 mois

Avantages :

Splashtop is easy to use and set up esp with their "distribution links" to download the software on each machine in your business you want to control. The UI that lets you connect to computers you're managing is very simple and makes it easy to see info about the system like last time it was online, OS version/update version etc. It is rock solid reliability wise and I have never once seen it fail to connect. It's also much more affordable than any other remote access system out there that I've found, and supports a wide range of computers like older win 7 machines etc.

Inconvénients :

It's very hard for me to think of any cons with splashtop remote access. The only one I can think of is that the file transfer tool could be a little faster, and the UI for file transfers is kind of old school/ugly. It's a bit hard to find the right folder on both machines since it's a two-up view and you have to navigate through both machines at once. They should consider a wizard mode where you first browse for file(s) on your local machine, then browse for the folder on the remote machine where you want to transfer it to. But this is really minor and certainly we wouldn't switch because of it.

Roger
Sole Proprietor (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great remote support software for reasonable cost.

5,0 il y a 4 ans

Commentaires : Splashtop saves me countless trips to customer sites and I am also able to support long distance customers which extends my company's market reach.

Avantages :

Light on resources. Can customize deployment packages for the customer to download themselves via a link.

Inconvénients :

I haven't seen the feature of being able to boot into Safe Mode and control the desktop yet.

Will
Will
Head of IT Operations & Support (R.-U.)
Utilisateur LinkedIn vérifié
Internet, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great value screen share and unattended access

5,0 l’année dernière

Commentaires : Very good, would definitely recommend

Avantages :

The setup was straight forward, simple agent communicating over HTTPS rather than non-standard ports. It allows us to connect to customer servers, easily.

Inconvénients :

The computer and user groups could be more intuitive

Ron
Systems Administrator (É.-U.)
Psychologie, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Meets our needs and the price is right

5,0 il y a 4 mois

Avantages :

Deployment to all devices was simple and the cost was extremely competitive with other solutions.

Inconvénients :

I would love to be able to see a preview of a screen before I attempt to connect to it, even if it were blurred beyond recognition.

Michi
Consultant (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Alternative to Team Viewer

5,0 il y a 9 mois

Commentaires : Working remotely in this new climate we live in is crucial. Finding a solution that works well and is priced right for a small business is important. This has allowed me to easily help take care of things while not having to physically be present to accomplish them. I love the clean interface and just how easy it was to roll out and begin using without the need to look up or get instructed on how to use the product.

Avantages :

The deployment of this software to set up remote computers was a breeze! a link is provided making installation on remote computers something that even the most novice computer user is able to do. This was helpful considering I was not at the location and needed the assistance of someone who is not "tech-savvy".

Inconvénients :

So far I don't have any negative or cons to say.

Holley
Holley
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Design graphique, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The best alternative to those other guys!

5,0 il y a 3 ans

Avantages :

It's easy to use, easy to setup and feels just like other remote login software I've used.

Inconvénients :

Sometimes the screen will flicker, not sure what it's a function of, possibly a screen print issue when I'm working in Photoshop remotely. It hasn't bothered me enough to really look into it.

Stacy
Owner (É.-U.)
Eau/gaz/électricité, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This is great for remote access!

5,0 il y a 10 mois

Avantages :

I like being able to remotely access my work computer from home or my home computer from work.

Inconvénients :

I really can’t think of any features on the software that I don’t like nor can I think of anything that is missing from the software that could be added to make it better

Mike
Technical Operations Manager (É.-U.)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Clean and Easy

4,0 il y a 3 ans

Commentaires : I use it for tech support of all our computers inside or outside my network. Great for those road warriors that are gone all week.

Avantages :

Can remote into existing computers from a list it gives you at will using the small client software or buy the SOS module and have the user go to a website, give you a number, and you remote into any computer. You can setup different admins to see a different list of computer to remote into. Once you setup the credentials you can remote in easily at will.

Inconvénients :

When doing a file transfer sometimes you closes the connection. They have been working on this and may have it fixed by now.

Jake
Sysadmin (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Great product, easy to configure and deploy.

5,0 il y a 2 ans

Commentaires : Splashtop Business Access has worked flawlessly for me and I am very happy with the purchase.

Avantages :

I like the ability to customize and configure a deployment pack and either use a usb or link to deploy. I have not been disconnected or froze at all and there is no delay when using mouse/keyboard. I also like the resolution when connecting and ability to switch the remote monitors as needed.

Inconvénients :

The only (minor) thing I don't like is that when using a new computer to remote from is that an email is sent to add the device to the allowed list. It would be simpler to have a way to verify by simply sending a code to my phone asking for permission.

Philip
Owner/Technician (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Real value a fair price

5,0 il y a 3 ans

Commentaires : I found Splashtop to be easy to use, and having the features like File-Transfer, Chat, Remote reboot, Desktop-Sharing, like their major competitor, but with up to 10 client PCs and at a significantly lower/fairer price, is a great and welcome value for me and many other small to medium, businesses!

Avantages :

As a sole proprietor PC Repair business owner, budget, security and diagnostic and remote desktop features are my highest priorities and Splashtop fits most of the bill.

Inconvénients :

I would rather be given a new password by my client and have to input it before I can remote-in on their PC each time. I have already had them be concerned about this. I told the client, people shoud always have a password or PIN login for Windows instead of an auto-login option for their own security. Other than that, I love Splashtop Business's features and performance.

Julie
President (É.-U.)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Help your business grow with Splashtop Business Access

5,0 il y a 4 ans

Commentaires : The company is wonderful. The tech support is quick and effective and they don't stop until they get your problem solved as well as have great follow up after the fact. The price is affordable and the downloads quick.

Avantages :

We love the ease of setup for both us and our customers. When a new client comes on board, we simply send them the link, and in no time we are securely connected to their device.

Inconvénients :

That there is difficulty transferring very large files such as their QB desktop back up file

Juli
Owner (É.-U.)
Comptabilité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Splashtop - Great Solution

5,0 il y a 3 ans

Commentaires : Exceptional. Again, I was skeptical when I first changed over but I have loved it and use it everyday.

Avantages :

This software is very affordable and easy to use. It is quick, doesn't freeze up and can be used from anywhere. I constantly go onto client computers and my computer from clients and feel this is a very efficient and affordable solution for any business or individual that needs to access computers from multiple sites. I used GoToMyPC for years but they keep raising prices astronomically. I was hesitant to move off their software but actually think Splashtop works better since I have changed to it. And it is much more affordable.

Inconvénients :

Nothing I have discovered yet is a problem. I did have a printing issue but was able to easily find the solution through an online search.

Jason
Head of IT (R.-U.)
Logistique et chaîne d'approvisionnement, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Perfect solution to remote access and remote support

5,0 il y a 3 ans

Commentaires : really helpful during initial talks, provided large trial licence and great discount on sign up

Avantages :

We needed to deploy a solution for a large number of users to remote onto their desktops, initially attracted to Splashtop for the price we quickly discovered it beat the competition in ease of use, delivery and service. We have since deployed remote support SOS for agents and will not be renewing Teamviewer. Sos UAC far smoother that teamviewer!

Inconvénients :

No negatives, this product met our requirements

Réponse de l'équipe de Splashtop

il y a 3 ans

Hi Jason, It's so awesome to hear your feedback. Thank you for the scores. It's our pleasure to have an international logistics company on board. May we know what you use Splashtop for? I am asking because I would love to understand your scenario and how we are helping you with your business. We also have a great news to share with you that we have now have our branch office in Amsterdam. Feel free to reach out if you ever need help. Please reach us at customer-success@splashtop.com. Thanks again for your support! Stay healthy and take care!

Ryan
Business Manager (É.-U.)
Immobilier commercial, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A Splashtop Review.

4,0 il y a 4 ans

Commentaires : Splashtop Business Access, overall, is great for projects involving file transfer and remote support. The program really has the upper hand in terms of lower cost and ease of use when it comes to security. Splashtop uses two separate applications - a server, which is installed on the machine you want to log in to, and also a viewer, installed on machines that you want to view from. The software provides an overall productive experience in that the separate application method assists in utilizing remote access software to run other employees computers who are working remotely in terms of technical support or demonstrations.

Avantages :

Splashtop sessions encrypted at 256-bit and includes many features that can be accessible while working remotely: speedy file transfer, and sleekly designed chat window, and community clipboards. Splashtop is also compatible with mobile devices. I like that employees can restart the remote machine in safe mode on one machine while working on or trouble-shooting an issue on another employee's computer. For your money, the basic remote access functionality is top notch.

Inconvénients :

A drawback of Splashtop might be the idea that separating the viewer application and the server application may be confusing because one cannot restart the remote machine from the viewer's toolbar. You must return to the server application and choose options that direct you to a dialogue box. You then have to manually select the reboot process in safe mode.

Wilfredo
IT (Porto Rico)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Remote app

5,0 il y a 3 ans

Commentaires : Remote connection for customers at any time.

Avantages :

Price and easy to use for the end users.

Inconvénients :

sometimes controlling the other computer when installing apps.

Réponse de l'équipe de Splashtop

il y a 2 ans

Hi Wilfredo, Thanks a lot for the review and rating. We've been dedicating to deliver the best value remote access and support solutions to our customers. We are so glad to hear your comment. Our Splashtop On-Demand Support (SOS) has the feature that allows to elevate to admin privilege. Here's the relevant article for your reference: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360002438071-Connecting-with-Admin-Rights Please feel free to contact us if you need our assistance. Thanks again for choosing Splashtop! Regards, Antonia Wang Splashtop Customer Success team

Noel
Partner (Australie)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Lifesaver during Covid-19

5,0 il y a 3 ans

Avantages :

With the Covid-19 lockdown we had to find a work-from-home option quickly, one we could implement easily and which was painless to use and maintain. This product works perfectly every time.

Inconvénients :

I have nothing bad to say, it does exactly what I want it to do without any drama.

Réponse de l'équipe de Splashtop

il y a 2 ans

Hi Noel, Thank you so much for the review and rating. We've been dedicating to deliver the best value remote access and support solutions to our customers. We are so glad to have more ex-RemotePC users switching to Splashtop and proud to be contributing to your business continuity. Looking forward to serving you in the coming year and for many more years ... Thanks again for choosing Splashtop! Regards, Antonia Wang Splashtop Customer Success team

John
IT Specialist (É.-U.)
Assurance, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Need to try Product

4,0 il y a 3 ans

Commentaires : Great product!

Avantages :

Deployment/Installation to clients Resolution

Inconvénients :

Everyone can always grow. Have more Administrators

Heidi
Systems Administrator (É.-U.)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

More Economical than Logmein

5,0 il y a 3 ans

Commentaires : Have been testing this as an alternative to Logmein. So far, no problems, all of our users are impressed by how quick it is and how well the desktop is rendered remotely. Seems more robust than Logmein.

Avantages :

Love how it has all of the features of Logmein at nearly half the price. It seems to work better and have more features, too.

Inconvénients :

Don't particularly care for the desktop application because there are more features available on the web version.