Avis clients sur CAKE Guest Manager

En savoir plus sur CAKE Guest Manager

Système de gestion des listes d'attente, des réservations et des tables de restaurant pour vous aider à éliminer les départs et à accueillir jusqu'à 7 % de clients supplémentaires.

En savoir plus sur CAKE Guest Manager

Avantages :

Simple and easy wait list and reservation system to use and to train.

Inconvénients :

Plus the seating hours cut off before the closing times by 15 minutes and can't change the setting.

CAKE Guest Manager - Notes

Note moyenne

Facilité d'utilisation
4,9
Service client
4,8
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9/10

CAKE Guest Manager a reçu une note globale de 4,8 étoiles sur 5 d'après 19 avis d'utilisateurs publiés sur Capterra.

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Sue Ann
Sue Ann
Owner (É.-U.)
Produits alimentaires, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Guest manager makes utilizing your tables simple and easy.

5,0 il y a 4 ans

Commentaires : Having online reservations is a huge plus in my establishment. We have long waits on the weekend and this allows my customers to put their name on the lists with ease and without having to make a phone call and tying up our lines.

Avantages :

I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.

Inconvénients :

That you have to manually clear out tables after someone checks out. When tables check out, I would Like for the table on the floor map to clear. It did, but after the latest update it does not.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Thank you, Sue Ann, for your review! We love hearing that online reservations and table assignments have been a breeze for you. As for clearing tables manually, the table status will update to `check paid¿, but tables won¿t clear automatically in case the guest decides to stay at the table after paying their check. I do understand where you're coming from, so hopefully that explains a bit why we made the decision to handle clearing table that way with POS + GM customers. If you have any questions at all, please contact us any time!

Tonia
Owner (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We love Guest manager!

5,0 il y a 4 ans

Avantages :

It is very easy to use, it allows us to keep our reservations organized, it allows us to communicate with our customers better too. I like that we can use it to notify guest when their tables are ready and that they can also go online to make reservations or call aheads and we have full control over that if need be.

Inconvénients :

I wish we had more flexibility in setting up future floor plans. It would be nice to be able to set up Saturday's sections up on Friday to help better manage. Also the ability to look up past data, reservations, guest counts etc.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Hi Tonia - Thanks for your glowing review, we love you too! Also good news, you should be able to setup sections in advance today! They are pre-set and you can make them ahead of time using the floormap builder. If you have any questions at all, please don't hesitate to contact Support or your Customer Success rep.

robert
robert
Owner operator (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It's been great!

5,0 il y a 4 ans

Commentaires : Tracking guests information and the frequency of which they dine with us.

Avantages :

Easy to use. Very reliable. It hasn't crashed in a year and a half. It keeps track of guests information to run advertising campaigns.

Inconvénients :

I wish it would work on android systems. It would also be nice if the pos system would update the guest management system ie. When the server prints the check it shows on guest management system or when the check is paid it updates.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Hi Robert - thanks so much for your review! We love to hear that you have been using the new Guest Email Offers to run advertising campaigns! I will pass on your feedback about Android to the Product Team to see what they can do. The good news is, your CAKE POS does update your Guest Manager system! Please visit CAKE University to learn how to setup this integration: https://university.cake.net/Guest_Manager/Control_Center/POS_GM_Integration. Also, support is available 24/7 if you need more assistance. for more info. Also, support is available 24/7 if you need more assistance at 855.696.CAKE.

Heather
Service Manager (É.-U.)
Produits alimentaires, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Get it all together!

5,0 il y a 3 ans

Commentaires : It's hard to imagine going back to paper and pen! This will really speed up the seating process so much that you'll never look back. It's incredibly handy, and easy to use.

Avantages :

This program is very easy to use! It will really save you time, and allow you to seat more tables. It is much easier to organize guests; for reservations, wait lists, and walk ins. The text notifications help to speed up the seating process!

Inconvénients :

I have no big complaints. Some guests were a little uncomfortable giving their real phone number since we put it in the system, so it would be handy to be able to blur them out so the hostess doesn't actually have access to it, only the system itself.

Vince
CFO (É.-U.)
Restaurants, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vince Bruno Rovino

5,0 il y a 4 ans

Commentaires : I am very happy with the CAKE System overall with only 1 minor complaint about splitting the payments with multiple cards and cash.

Avantages :

Very easy and simple software to use. All aspects flow really well from entering order to payment.

Inconvénients :

Splitting items with multiple cards and cash payments could be a little easier.

Réponse de l'équipe de CAKE from Sysco

il y a 4 ans

Thanks, Vince, for your review! We are so happy to hear that you have found the CAKE POS System easy to use and working well for your restaurant. Also thank you for the feedback about splitting items, we just recently did an update for this feature but will relay this to our Product team so they can consider a better solution for this specific case. Thanks so much for being a loyal customer!

Chad
Chad
Co-Owner (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Guest Manager has added the best options for our customers to dine with us.

5,0 il y a 4 ans

Commentaires : We retain more customers by giving them the flexibility to leave the premises while they wait. It allows regular customers to make reservations during the busy tourist season so they can still dine with us.

Avantages :

It provides all the functions we need to operate efficiently. The flexibility of the program is quite nice.

Inconvénients :

We would like to be able to view historical data from prior days through the app. It would also be nice to correct mistaken entries to provide more accurate numbers. Being able to look up customer data from the app would also be nice. This would be aside from when a reservation is made.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Thanks so much for your kind review! We're happy to hear that you are loving Guest Manager. Also your feedback is definitely appreciated, we are working now to include some of these features and will pass on this information to our Product Team.

Troy
IT Administrator (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use and features are great

5,0 il y a 4 ans

Avantages :

How easy it is to use and train staff. The reliablitiy of the service has been great. The support service has been quick and very helpful when we did have issues.

Inconvénients :

At furst the software was unreliable with texting messages. But over time the service has improved. Only a couple more features we would like to add personally to the system to make it more easier for use.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Hi Troy, thanks so much! We're happy to hear that things have been running smoothly for you. We are always trying to improve and add new features, so we'd love to hear what else you'd like to see!

Christine
Christine
Assistant manager (É.-U.)
Restaurants, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect

5,0 il y a 4 ans

Avantages :

Fast ...easy ... Perfect Love that I could send my guests info about directions, parking, etc... I would recommend to every bussiness that seats guests

Inconvénients :

Disconnects some times There is really no negativity with cake guest management at all ..sorry we love it so much.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Hi Christine - thanks so much for your kind review! We love to hear that you are using Guest Manager to make it easier to communicate with your customers. Please let us know if you have any more issues with disconnecting, our support staff may be able to offer advice to make sure you have everything properly setup.

Paul
Paul
General Manager/Partner (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cake Guest Manager has helped us tremendously in managing our waiting lists. Our guests love it.

5,0 il y a 4 ans

Commentaires : Efficient waiting list management. Customer satisfaction.

Avantages :

Ease of use. Data capture. High tech. Makes managing the waiting list much more efficient. Customers love it.

Inconvénients :

Need it on an app so it can be used with a phone. I don't really have enough "cons" to reach 100 characters.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Thanks Paul, we love hearing that it's helping you in your business and that guests love it too! I'll pass on your request about having app access on your phone to our product team.

Justin
General manager (É.-U.)
Restaurants, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Super easy to use. Overall very nice.

4,0 il y a 4 ans

Avantages :

Ease of use, all data is stored on a cloud, 24hr customer support, guest manager integration, apple pay/samsung pay integration, detailed reporting

Inconvénients :

Some reporting options could be improved but overall pretty decent, close cash receipt is annoying to work with/read, cant hand credit card back to guest once starting a tab.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Happy to hear you are enjoying the Guest Manager integration with our Point of Sale! I know we have made some recent improvements to our close cash receipt for the POS, but I'll be sure to pass on your feedback to our product team.

Jacy
General Manager (É.-U.)
Hôtellerie, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Awesome fit for our Restaurant

5,0 il y a 4 ans

Commentaires : Great ease of use, can customize it the way we needed to, and has been very dependable so far!

Avantages :

That there was no learning curve to be able to use it. Anyone can pick t up and start using it immediately.

Inconvénients :

Not really a lot of “cons”. It doesn’t have a lot of in-depth reporting features, but that isn’t what we were looking for anyway.

Réponse de l'équipe de CAKE from Sysco

il y a 4 ans

Thank you, Jacy, for your kind review! We love to hear that you found Guest Manager easy to use and were up and running from day one. We appreciate your feedback and appreciate you as a customer!

Rob
Franchisee (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent from the outset

5,0 il y a 5 ans

Avantages :

Customized floor plan and excellent support for development and ongoing isssues. Desk top interface and app support

Inconvénients :

No integration with our in house System to marry servers with tables and cheques with inventory and kvs

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Thanks for the review, Rob! We are always working on adding new improvements and integrations, so thanks for your feedback.

Elizabeth
Director of Operations (É.-U.)
Hôtellerie, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use & intuitive

5,0 il y a 3 ans

Avantages :

We liked this seating app. It was a breeze, very straightforward, customizable, and did what it set out to do. Nothing too complicated to seat guests and put on a waitlist. We loved it.

Inconvénients :

Nothing really, it was super easy to use!

Réponse de l'équipe de CAKE from Sysco

il y a 3 ans

Hi Elizabeth, thanks for leaving a review! Glad to hear that you like CAKE Guest Manager for your seating/waitlist app.

Robin
General Manager (É.-U.)
Restaurants, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

easy to use

5,0 il y a 4 ans

Commentaires : Restaurant is easier to turn. Less walk aways

Avantages :

you are able to text guests back, you can also re-add them to the wait if they miss the text. Everything is saved.

Inconvénients :

it doesn't always figure out the wait time accurately. It seems to get confused with large parties and parties of 1.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Thanks for your review, Robin! We're glad to hear you find Guest Manager so easy to use. We are always working to improve our predictive wait time, your feedback is much appreciated and will be passed on to the Product Team.

katilyn
manager (É.-U.)
Produits alimentaires, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review CAKE Guest Manager

5,0 il y a 4 ans

Commentaires : This has been a great purchase for our company.

Avantages :

The data it gives you and the ability to change the dates on times of the data you're wanting.

Inconvénients :

The time cards. I wish you could select the weeks you want and it total the amount at the bottom for you.

Tiffany
General Manager (É.-U.)
Produits alimentaires, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

We have had a terrific experience so far.

5,0 il y a 4 ans

Commentaires : It helps us seat our guests in an easier and more modern way, and eliminates the need to waste paper to hold a wait list. It also helps to eliminate user error from the process.

Avantages :

Ease of use, ability to remove and re add guests to the list. Mostly it's been great to be able to text guests for their tables instead of having to rely on pagers.

Inconvénients :

It can take guests quite a while to respond to their texts for seating, leaving tables sitting open for a bit angering other guests that are waiting. Obviously, this is not a Cake issue, but a guest issue.

Réponse de l'équipe de CAKE Guest Manager

il y a 4 ans

Wow Tiffany, so nice to hear about your positive experience with CAKE Guest Manager! Pagers are best left in the past, and we're glad you agree!

Patrick
EVP Operations (É.-U.)
Restaurants, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

CAKE Wait List and Reservations

5,0 il y a 2 ans

Commentaires : Easy and cost effective solution for customer wait list and reservations.

Avantages :

Simple and easy wait list and reservation system to use and to train.

Inconvénients :

Would like more marketing support, awareness or promote "The List" app to let customers know they can be added to the wait list before they arrive to the restaurant rather than wait to be added when they arrive at the restaurant. The dashboard setting for special holiday events with different operating hours change the operating hours for all days which is a bug that still needs to be fixed. Plus the seating hours cut off before the closing times by 15 minutes and can't change the setting.

Cody
IT Manager (É.-U.)
Restaurants, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Deployment = Nightmare

2,0 il y a 2 ans

Commentaires : Platform itself is decent and operable besides requiring Apple products for usage. Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.

Avantages :

Ease of use, inexpensive. This form would like me to list more pros however there are none.

Inconvénients :

Apple Store only, no web portal floorplan management, customer support, average call handling time 45 minutes to weeks.

Daniel
Manager (É.-U.)
Restaurants, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Piece of CAKE

5,0 il y a 3 ans

Commentaires : Loved the features and easy to learn features. And we definitely love having one more avenue to connect with our guests and manage the experience before they ever sit down.

Avantages :

I did the demo/free trial and I can definitely see the benefits. I love capturing the customer data for contacts, birthdays etc. It will definitely make your reservations and seating more efficient, allowing you to seat more guests and make more money.

Inconvénients :

We were shopping POS systems and examined Guest Manager as an add-on. We don't have a big need for wait-list management typically and so we couldn't justify the added cost.