Avis clients sur HoneyBook

The Best Client Management Resource-- goes beyond normal software

Commentaires : Before I used HoneyBook, I had tried several other client management platforms. All of them were clunky, and often I'd have to hunt around for things in the interest of the app developer's attention to folders and organization. What a mess! I'm so glad I switched to HoneyBook. They've consistently made product improvements and seem to really care about their customers. It gets easier and more fun to use every day, with just enough features to accomplish what I need without overwhelming me. I highly suggest this to anyone who is managing multiple clients, especially if you have client projects that tend to go dormant for awhile then pick back up.

Avantages :

I love how easy it is to use, and how amenable the HB team is to updating the software if you have a feature request or complaint. It provides very visual, easy user prompts that allow me to easily accomplish what I need in a fraction of the time of other software apps I've tried.

Inconvénients :

It's annoying that I can't delete the default emails that came with my account to replace them with my own workflow, so myself or a team member doesn't get confused with their suggested emails vs. the ones I actually want to use.

HoneyBook review by Jen

Commentaires : Considering how well most of the experience went, I would recommend HB.

Avantages :

Hand off booking to HoneyBook. They have several automated services that keep business on track even if you've gone off the rails for a moment.. (l.o.l.)We came to Honeybook because I'd heard great reviews of their contracts, I wasn't disappointed at all. Easy peasy.

Inconvénients :

While HB shined in some ways, I guess it just wasn't what I expected in others. Payments lagged behind.

Traumatized: 2 Years of Headaches then back Square 1

Commentaires : Traumatizing. They’ve got the right idea but not a single clue about operating a business. In the end, the lesson learned in my own business is to stop paying for headaches sooner rather than later.

Avantages :

Customizing the aesthetics of Client facing files was the reason we used it and the time invested in getting those things created, was why we stuck with it far longer than we should have. Regret every penny and every hour spent on this software, ultimately they “updated” their format (again) and we had to start all over - at our expense and time investment. They lost every payment dispute, dispute our never having lost one when we could handle them: our contracts are iron clad. You’re not given the choice to handle dispute: they must do it - they charge you for it too!

Inconvénients :

Customer service is pass-the-buck and no phone number and call backs hours to days later…don’t bother calling on a Friday afternoon, and if u do biz on weekends - too bad for you. Extremely slow to create something, it freezes, slow to upload assets, not intuitive to use whatsoever, help docs are vague. I once begged them to add non-gmail email and they told me their software was “not sophisticated” enough for me.

Great for contracts and invoicing

Commentaires : I use the software for the valuable contracts and simplified invoicing. The added features of auto-billing and recurring billing is great. The increased transaction fees are unfortunate, whereas competitors offer quicker deposits vs Honeybook. There have been dozens of new features and expanded capabilities added to the software, however, I have never been able to learn the initial project features to try taking advantage of the new smartfile features. Hiring a pro is incredibly expensive.

Avantages :

Easy to use invoicing platformCRM helps maintain contacts and specificsContract templates are perfect for my needs

Inconvénients :

Payments take much longer to deposit vs competitorsThe pipeline and smart file functionality takes a degree to figure out. After two years I am still not using these featuresClients do not like the notifications on every change within their project

HoneyBook made managing my work so much easier and more efficient.

Commentaires : My experience with HoneyBook was great. The automation and payment options were a major plus, and the customer service was great. It's a great tool for small business owners looking for a comprehensive CRM solution.

Avantages :

What I liked most was its ease of use and the ability to easily customize my workflow. With HoneyBook, I was able to quickly add, edit and delete contacts, access contact activity, and collaborate with customers.

Inconvénients :

The thing I liked least about HoneyBook was the cost. Despite being an incredibly useful tool for a small business, it comes with a premium price tag.

The most effective and efficient method tool

Avantages :

I like how easy it is to use and how everything is in one spot. It's also really useful for leads; if I receive a new lead, it reminds me to follow up with them so that I'm more likely to land the customer, so it's a very positive experience. The simplicity with which contracts could be sent and the opportunity for my customer to sign immediately. Honeybook contains practically all of the features I need to run my business simply and efficiently. It also gives my clients the impression that they have a thorough understanding of everything that is going on in their projects.

Inconvénients :

I dislike that there is no option to arrange your date before booking. I only wish clients could choose the amount they want to pay at any given moment. Some of my clients find the email threads quite bothersome. In comparison to other firms, the processing and quick deposit costs appear to be expensive.

Honeybook is an online BEST business management platform.

Commentaires : HoneyBook has been an incredibly positive experience , user interface is easy to use and their customer service team is super helpful and responsive.

Avantages :

The features that are most impactful in Honeybook include automated workflow management, personalized proposal and contract creation, invoicing automation, automated payment reminders, client portal and collaboration tools, custom branding, online booking and scheduling options, integrations with payment processors, an intuitive user interface, content libraries, and rich collaboration tools.

Inconvénients :

There are a few features I feel could be improved in Honeybook. The most notable one being a better editing and proofreading capability within the platform. Currently, it is difficult and tedious to check and make corrections to text, image and colors throughout a project.It would be great if there was an automated system that could help with this.

Amazing platform for me

Commentaires : I like HoneyBook to be a great tool for streamlining my business as a freelancer, entrepreneur, and graphic designer. It provides me with a variety of templates and tools to help automate busy work, increase bookings, and save time and money. While there are some areas that could use improvement, overall I find HoneyBook to be an excellent tool for streamlining my business processes.

Avantages :

I'm a freelancer and entrepreneur and I've been using HoneyBook to automate my repetitive and time-consuming activities. It's been a great help in simplifying my business operations and saving me time and money. With HoneyBook, I'm able to triple my bookings and grow my business. It's the perfect tool for me.

Inconvénients :

As a business owner and freelancer, I find HoneyBook to be an excellent tool. However, there are a few areas where it could use improvement. For instance, while it has many templates and tools to help streamline business processes, I find it difficult to customize the software to fit my individual needs. Additionally, the user interface can be challenging to navigate for those who are not tech-savvy, making the learning curve a bit steep.

great tool for small business owners and freelancers

Commentaires : Overall, HoneyBook is a great choice for anyone looking to improve their workflow and stay organized.

Avantages :

HoneyBook is a great tool for small business owners and freelancers looking to streamline their client management and project planning. The user interface is clean and easy to navigate, and the platform offers a wide range of features including contract and invoice creation, task management, and calendar syncing. The customer support team is also very responsive and helpful.

Inconvénients :

the integrations system is litlebit dificult, if you want to integrate with manual accounting system such as using microsoft excell

All-in-one Business Solution: HoneyBook

Avantages :

I like how Honeybook has everything you need in one place. I can receive funds sign contracts, and manage questionnaires all from the same location. I also appreciate the fact that I'm able to access it from my phone.

Inconvénients :

So far, there isn't anything I dislike about Honeybook.

From Employee to Business Owner Honeybook has been by my Side

Commentaires : Overall, Honeybook saves us so much time and allows my business to be operated with only 2 full time employees. If I were to try and run this business on my own, without Honeybook, I would not be able to give my clients the attention to detail and quick response time they deserve.

Avantages :

There is a very small learning curve using Honeybook. When I convinced my previous employer to purchase Honeybook, I realized how very quick and easy it was to integrate into the company. Now, as a business owner, my employees can utilize Honeybook as well and our company can have full transparency on where we are at with each client.

Inconvénients :

I really wish that Batch Emailing had more options. We often need to send specific batch emails to our clients dependednt on which stage they are at on our timeline. Only having the options to hand select each client to send the batch emails to or to send them to our entire client list is an inefficient use of our time and thus we find no use for this tool that has so much potential to be so valuable to our business.

The easiest way to get paid fast!

Commentaires : My overall experience has been very pleasant! The customer service is always very helpful and the little frustrations of working with a start up or nothing compared to the benefit that it’s given our business in the past two years!

Avantages :

1.Template building for sure. Not having to hand customize every single contract has saved so much time. 2. The fact that, in the wedding industry, it is heavily female dominant.... which means a lot of us are moms.... which means that this app allowed me to take care of critical work while on my phone. THAT is a lifesaver with kiddos. If you know you know! 3. The time between sending a proposal and getting paid (depending on how ready to book a client was) was minutes at most. I’d get live feedback when they opened the file, signed the contract, and made a payment. I never had to guess. 4. Customer service was great!!! They actively ask for feedback from their customers and even go granular with their questions so they can consider the nuances of each client’s industry!

Inconvénients :

1. The email communication side of the app is very hit or miss. Where they soar with sending files and making payments a BREEZE, the ability to create a streamlined, semi-automated Follow-up process for leads that come in is sorely lacking. Even if HoneyBook never intends to be the best at that portion of sales, I feel it is a simple task to add a feature that makes it easy to add tags to leads so that you can export those contacts to a service that DOES soar in email communication and lead nurturing. 2. There is still a lot of room for more organization in the communication process from sales to project completion.

Powerful, Intuitive Tool

Commentaires : When we were starting up our business, an event venue, I was going nuts comparing the different CRM software. When you haven't actually used them, you don't know which will work best for you. Another venue owner told me she used HoneyBook. I had learned a lot from her, and finally decided that if she thought HoneyBook was good, it probably was and I'd just go for that. Best decision ever!

Avantages :

I love the pipeline, where each client's project is categorized by stage (new inquiry, tour scheduled, proposal signed, etc.). I can pull up all clients who are in the "Planning" stage of the pipeline, for example. Under each client's project is absolutely everything related to their project: all emails exchanged, contracts, payment schedule, separate workspaces with vendors who will be working on the project, and more. I have templates for emails and have them sent automatically. One goes out when we receive an inquiry, a different one 5 days after client signs the contract, and another 30 days before their event date. There are also templates for brochures, contracts, and payment plans. I can't imagine having to do all of that manually! I set the system up for my business with no outside assistance. It was easy to understand.

Inconvénients :

Would like to have more ability to make formatting changes (bullets, numbering, bold, etc.) when editing a document. I can do this on a new document, but not when editing an existing one. Workflows could be improved to have more triggers and the ability to automatically send files.

The sweetest solution for photographers

Commentaires : Honeybook continues to be a game-changer for our photography business. It has been an integral part of our daily workflow for years now. This year they added calendar and booking functionality.

Avantages :

Love the customer service. Whenever I need help they are always right there. We use HB for every booking. As soon as a lead goes active, we start a new project and manage everything from communication to proposal to contact to invoicing with HB.

Inconvénients :

There could maybe be more freedom to customize but really it's just an advanced issue. First world problems.

Your go-to, all-in-one CRM for small business!

Commentaires : Amazing, hands down!

Avantages :

Easy to use and so many features! The ability to go to one place AND have so many things automated is amazing!

Inconvénients :

There are little things that can be improved, but so does everything. I have voiced my suggestions to the HoneyBook team and they are passing the information along to try to improve my experience. Even without those being fixed, I still love HoneyBook.

Ever Growing to Meet the Needs of My Business

Commentaires : If they keep improving the product the way they have been I will be a happy HoneyBook HoneyBee for life.

Avantages :

I love the Project Management area. I can see everything i am working on and the stage it is at. I also love the automation of some of the project stages. I love that everything pertaining to that project is all included in the project. Once i open each project i can see all the files, correspondences between my client and I. I can simply pick up where i left off.

Inconvénients :

I was expecting more from the workflow and would love the option to create a link so clients can open the link to get to the invoice to make the payment. As much as I’d love everyone to use the client portal, not everyone can handle it and this would be a great feature for older, less tech-savvy clients.

The learning curve is flat

Commentaires : Honeybook is responsible for the success of my business. Before Honeybook I had to follow up and demand to get paid and often get my payments postponed. Now it is all automated, clients even put their invoices in auto-pay.

Avantages :

I get paid without hassle. Everything is automated. The proposal is so amazing, you send the invoice and contract together, and it goes with a pay button where the customer has no choice besides to sign the contract and paying.

Inconvénients :

The app. The time tracking - the fact you have to calculate the time in fractions, what should have been an easy task becomes a "let me google what 1h35min is in time fractions". You can just put the time in the app, but not on the webapp. But I can never login at the app because it doesn't accept Google SSO, but it does on the web, so I always have to change my password. The app doesn't stay connected for long. So I just don't use the app, I have it installed because maybe one day it will update and login with Google.

Keeping it all together!

Commentaires : I have loved Honeybook since I first downloaded it...Customizing everything was easy and FUN! Any time i had questions customer service was super fast and nice...which makes everything easier!

Avantages :

I love that all my projects are in one space, and organized so I can see where I am with what at what time...with just a click!

Inconvénients :

I don't have a con...Although it is worth each penny that they charge, it is hard justifying when business stopped bc of a virus (which shall not be named lol) I wanted to keep it to keep everything together but could not when even communication stopped with clients for a while.

Honeybook is the best!

Commentaires : Before Honeybook, we were having issues with past due account and staying on top of them. With Honeybook-that issue has gone away. Our customers are thrilled with the reminders and the ability to pay online. Before Honeybook we either had to have couples come back to the venue to book or would mail out the contracts delaying bookings by up to 2 weeks. Now we can send out everything and have our bookings completed in just hours! Working with clients and assisting in the coordinating /planning of their weddings are soo much easier with Honeybook. All emails are stored with the project-from the lead contact to the final thank you! No more hunting through email accounts. Notes and information stored there. And the ability to work from home without hauling home a stack of files is unbeatable. This is the BEST program for a wedding venue!

Avantages :

The ability to work from anywhere at any time is one of the best features. I can access all the information for our clients from home and answer any questions. Since leads go directly to this program, all emails are attached to each project so you have a record of everything you said. The Library stores all our documents and handouts. I love the report section--last month the owner was starting a project to see what months was our best months for bookings. He said he was going to have to dig through Quickbooks for the information. I pointed out that the information was already in the Honeybooks!

Inconvénients :

The only thing have to say that is bad about this program is when there is an update of change. Opening up the program to do something and finding that things have changed with no notice is frustrating.

Love Honeybook!!

Commentaires : Customer service is prompt, attentive, and friendly. The program helps me manage all of my couples' needs efficiently and with ease from the first contact to follow up after their wedding ceremony.

Avantages :

Honeybook provides many tutorials to help you get the most out of the program. Setting it up is fairly simple and worth the effort for the ease of use in managing your clients and how much time you save when using the features such as email and contract templates and task management. I love having everything about my couples in one place - the contract, tasks, payments, all messages and any notes. Plus, I can see the details at a glance and love the ability to integrate my own pictures so my clients and I can all see the beautiful eye catching graphics of my choosing.

Inconvénients :

I honestly can't think of anything I don't like. I thought I liked my old program a few years ago, but when it went defunct and I had to change, I was so grateful I was forced into an upgrade. I did not know what I was missing. This program simplified the management of my business beyond what I thought was possible.

Like having a personal assistant!

Commentaires : The main benefit of HoneyBook that I love is that I'm able to give my clients an exceptional experience. The way contracts are shared, payments are presented makes it so easy for me to do business with my clients. I think the biggest perk I loved at first was the electronic signature. It's seamless and allows you to pull in more clients quicker. It also keeps my voice consistent with different clients. I can have automated responses ready to send. The price was worth it to me to get my sanity back!

Avantages :

When I was drowning in emails in my inbox, HoneyBook was the place that everything was in one place. No emails were being looked over anymore, my contract and invoices were easily accessible (no more unprofessional word doc), easy to accept payments and HoneyBook made it so easy for me to do my taxes this year. I contemplated hiring someone to help take the load off the back work but HoneyBook does that for me with easy to use templates, reminders and automated email responses. I can't recommend HoneyBook enough!

Inconvénients :

I have very few negative things to say about HoneyBook. The couple things I did note that may be helpful in the future, HoneyBook wants to know about. They offer surveys and take users suggestions to possibly implement in the future. All things were very minor and don't take away from the overall experience of using HoneyBook.

Great platform

Commentaires : Love them and will always recommend them when I can.

Avantages :

I love that it makes everything so easy. you can send out your contracts, you can send out your emails, you can set reminders that will tell you when things are due you can send out invoices. If someone enters in their information through the contact page that honey but provides they put everything into the system for you that the client has provided to sell the name the email address all of that making it that much more easy for you . I also really love the customer service everyone is very professional and helpful and they go out of their way to make you feel taken care of. it’s also very easy to understand. It makes you look very professional as a business owner I highly recommend Honey Book

Inconvénients :

Honestly there’s not really a whole lot of cons the only one that I can think of is that the mobile app is not as interactive as if you were using a computer or laptop but honey book constantly works on improving things so I’m sure that in the future it will be fully interactive from your phone where you can check on things like bookkeeping and Send out contacts faster. So for me it’s not really a con just something to be aware of other than that I really honestly can’t really think of any cons.

I couldn't live without HoneyBook

Commentaires : I use Honeybook to communicate with my clients from day1, I use it to send proposals, service brochures, drafts of projects, invoices. I use it as my overall project management system to make sure I'm on top of everything and I use it manage my expenses.

Avantages :

HoneyBook saves me mountains of time by organizing all of my projects in one place, and allowing me to to track every detail of each project in an organized and easy way. This was the only system I could find that would allow me to communicate with clients, send proposals, attachments, contracts (that can be signed!), collect payments, track tasks and project phases, and manage all of my expenses in the same place. It's so intuitive and the HoneyBook team is incredibly available and helpful.

Inconvénients :

The ONLY things I dislike about the software are very minor. I wish that I could customize the project phases more, I wish that I had a live stop/start time tracking feature, I wish that I could customize the wording of my payment reminders, I wish that I could send an invoice from a proposal without duplicating the payment in the project (clients ask for that for their records), and I wish there was an iPad app.

CRM Made Simple, Slick , and Seamless

Commentaires : HoneyBook truly helped me "level up" my business in nearly every area. The integrations, automation, templates, and payment processing systems all stand out both to me and my clients.

Avantages :

HoneyBook's "Pipeline" feature makes tracking inquiries, keeping up with contracting and following up after events nearly effortless. The power to automate these steps in the process while still being able to customize the automation allows me to keep my client interactions prompt, professional, and most importantly - personal. Email reminders keep me on top of my inbox, and templates turn once-tedious processes into a breeze. HoneyBook's client-facing side is deeply customizable and helps me maintain a professional aesthetic even when I'm drowning in the background.

Inconvénients :

HoneyBook shines for many industry professionals but isn't without a few details in need of improvement. Uploading files to customize templates can be difficult due to the restrictions placed on file types and sizes. Businesses with more non-traditional models may also find HoneyBook difficult to customize to meet their needs.

Excellent Functional Techn

Commentaires : Love it overall.

Avantages :

I signed with Honeybook originally just to replace services that Wedding Wire had dropped. I expect this to be short term and didn't see that I would use it much besides what I needed to replace. I was absolutely mistaken!! This product changed the way I do business. My process from inquiry to booking is streamlined. The contract templates are solid. The entire suite of technology doesn't just make my job easier, it increases my value to my clients. I can't recommend Honeybook more highly! I am always telling others in my industsry what a valuable tool this is. Their customer support team is outstanding as well. Absolutely worth it!!

Inconvénients :

I wish I could go back to an email besides the last one and still reply to that rather than have to always start a new thread. I don't like that I can't tell if I have sent the Client Portal link to a client or not. I have a difficult time with the copy/paste function on my keyboard inside Honeybook.