18 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Yodel

Yodel est le système téléphonique qui réunit toutes vos communications en un seul endroit que votre équipe aime déjà : Slack.

En savoir plus sur Yodel

Avantages :

Functionality is good and in the vast majority of cases it works well. Customer Support is decent although more emphasis on good vibes than expertise means you get what you pay for.

Inconvénients :

At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system.

Yodel - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
4,1
Fonctionnalités
3,9
Rapport qualité-prix
4,0

Probabilité de recommander le produit

7,1/ 10

Yodel a reçu une note globale de 4 étoiles sur 5 d'après 18 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Yodel ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (18)

Charles
Charles
Creative Director (Espagne)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very good phone for international numbers

5,0 il y a 3 ans

Commentaires : Very helpful staff and does what is promised. Once set up it's forget it and leave it and yes, it continues to work.

Avantages :

It works really well. People from other countries don't even realise I'm using it. It also works very well with Slack and let's me know who called and when someone is calling from that number.

Inconvénients :

I can't complain. It makes call forwarding and receiving from other countries easy.

Jack
Jack
Co-Founder, Account Director (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A Slack-centric phone system with amazing automation features

4,0 il y a 7 ans

Commentaires : Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication.

Avantages :

Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution. Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls).

Inconvénients :

Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future.

Maddy
Founder (Canada)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Unreliable product

1,0 il y a 3 mois

Commentaires : Not so good, my account was deleted because they took advantage of our early investment in their product, and used us like tissue.

Avantages :

Online dialing and sometimes less features is all you need.

Inconvénients :

They betrayed us. I am an early adopter; they sold a lifetime deal on AppSumo to secure funding. Now that the product has good MMR, they deleted my account, claiming I hadn't used it for the last six months, which is false. First of all, there was no condition regarding a six-month window. Secondly, I was using it, and I am not alone; they deleted the accounts of everyone I know who bought this deal.

Sunni
Director (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product

4,0 il y a 3 ans

Commentaires : Overall really happy and will continue using Yodel as part of our business

Avantages :

Easy to integrate with other systems. Fantastic customer support.

Inconvénients :

Mobile App not able to show caller ID. Although I've found customer service to be great, I would much rather prefer to be able to call a customer service representative and speak to someone directly.

Daniel
Director (Espagne)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product, Great for working with Employees around the world

5,0 il y a 3 ans

Avantages :

The integration with other software such as slack makes yodel great. Additionally, it makes working with employees worldwide much easier as they can answer calls as long as they have wifi.

Inconvénients :

At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system.

Joseph
Joseph
CEO, Lead Designer (É.-U.)
Utilisateur LinkedIn vérifié
Divertissement
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Insanely Expensive

2,0 il y a 7 ans

Commentaires : None. It was a useful alternative to a real phone, but the effort to switch away from it when it got obscenely expensive more than made up for the convenience.

Avantages :

The integration with slack is innovative, though buggy. The voicemail and other features are well thought out and useful

Inconvénients :

When I signed up it charged per team and phone line. . I still get just one line, one voicemeail. So for my 5 person team one phone line costs is so much more expensive than a real phone line or vonage or similar services. Convenience of being in slack is nowhere near worth that premium. The integration with slack is buggy. When a call comes in it takes a while to notify people and multiple people can answer at the same time without realizing it and it sounds really stupid to the caller. All this was forgivable when it was an inexpensive service, but for being 10x the cost of a real phone line this is a deal breaker. No mobile app is a deal breaker. No integration with gsuite or CRM software is a deal breaker. Customer service takes hours to respond to a "chat". That's not how chat works. This software just not anywhere near worth the cost with the new pricing structure.

Réponse de l'équipe de YodelTalk

il y a 4 ans

Hi Joseph! Thank you for writing a review on Yodel. We would like to respond to your comments: Yodel is a full on phone solution, that not only offers a phone line but many further functionalities like welcome message, call recording, call screening or voicemails and also includes many integrations to Slack and CRM systems. Yodel is comparable to solutions like Vonage not only in terms of functionality but also on pricing. Since your review was posted, we have also added mobile and desktop apps to our product offering. We would very much appreciate if you can update your review and give us feedback on where we can still improve! If you ever need help or are unhappy with pricing/functionalities or similar, you can anytime contact us at support (at) yodel . io

Henrik
CEO (Philippines)
Articles de sport, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use VoIP features

5,0 il y a 3 ans

Commentaires : Streamlines everything in regards to calls really well

Avantages :

Easy to set up and gives a professional appearance

Inconvénients :

The setup can be tricky if you're not tech savvy but otherwise it's easy.

Pritesh
Pritesh
Marketing Consultant, Owner and Chief Struggle Officer (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

They Still Haven't Released My Number

1,0 il y a 6 ans

Commentaires : This is simply a product that isn't what they advertise, they don't provide what you pay for and customer service will make promises they don't follow through with

Avantages :

It had a phone number that I really wanted and was excited was offered through a solution I needed

Inconvénients :

It didn't do anything I was told it would. Even integrating it was a huge hassle that didn't work and future updates that brought new integrations didn't work. That and they said they would release my number to another provider and they didn't to multiple different solutions I tried.

Réponse de l'équipe de YodelTalk

il y a 6 ans

Hi Pritesh, I am really sorry to hear about this. We understand that Yodel is not the right solution for everyone but we always do our best to offer the best support possible. Phone numbers can be ported out from active accounts. We just need your support pin for confirmation reasons. Maybe you didn't see our responses and this is the reason why the number hasn't been ported out yet. You can contact us at support@yodel.io and I'm sure we will solve this in no time!

Mark
owner (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A bit complicated for some users, like myself. It has execiting features though.

4,0 il y a 7 ans

Commentaires : Great solution for looking professional, quickly.

Avantages :

It allows you to have a professional image with inbound calls to your company. Without the full time receptionist. It's not perfect, however the music on hold and please hold the line comments are what give that extra confident touch to callers. The robust features this has are incredible and allow you to even create an FAQ. It's a time saver from having to waste time answering questions that are easy done through the FAQ.

Inconvénients :

Confusing. Feels bloated, though I know it's not. But the integration with Slack, though very cool, is not completely clear. The interface has a lot going on. When a call comes in, I'm searching for which button to choose. I believe they're coming out with their own app and software to handle this, so I anticipate it helping greatly. Problem is answering calls ... many times they're already hung up by the time I'm able to get to the call. It's got some major refining in the area of speed and efficiency.

Paul
Paul
Lead Web Designer (Irlande)
Utilisateur LinkedIn vérifié
Design, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Yodal, for when you need a number and a call waiting service

4,0 il y a 6 ans

Commentaires : OVerall, my experience is good. It does what it says on the tin, and i have rarely needed to change the settings.. Just set it and forget it :)

Avantages :

I like that its simple to setup, and i can set answering machines for specific times of day etc

Inconvénients :

I dont like that it is so integrated in slack.. i know thats its USP. But i want to get away from using slack as i think it is a time waster.. Yodel doesnt have a dedicated app for itself, and if it did it would be great,

Robert
MD (Autriche)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good quality for money

4,0 il y a 4 ans

Commentaires : Overall good experience

Avantages :

It's very easy to your, easy to deploy, easy to train staff to use. Functionality is good and in the vast majority of cases it works well. Customer Support is decent although more emphasis on good vibes than expertise means you get what you pay for.

Inconvénients :

It does have it's problems every now and then which might be due to how Slack does things but it does get frustrating if you staff cannot take phone calls.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Enseignement supérieur, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Yodel Will Have you Yodeling with Delight

4,0 il y a 6 ans

Commentaires : This is already a great product—and the developers seem to be all over making it better. On a recent trip to Hong Kong, I decided neither to pay my cell carrier for international service nor to mess with a foreign SIM card and service, and Yodel was my go to method to phone home via wifi. It worked pretty flawlessly, with excellent sound quality.

Avantages :

The developers are constantly making this very capable telephony product better.

Inconvénients :

The program is still young, and your mileage may vary depending on the release you're using and the platform you're using it on.

Matt
Company Director (R.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product

5,0 il y a 4 ans

Avantages :

Ease of use Interface Simple connections

Inconvénients :

Nothing - it serves a purpose for what we need and it is a fair price

Sean
Owner (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Support Team. Great Product

5,0 il y a 5 ans

Avantages :

Very flexible. Easy to integrate with other systems. Fantastic customer support. Very flexible product and a great overall experience

Inconvénients :

Some features are still being developed.

Caroline
Senior Sales Associate (É.-U.)
Agriculture, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Helpful business tool

5,0 il y a 3 ans

Avantages :

Voicemail feature. This helps us to be able to connect with people interested in learning more about our business, potential vendors, potential customers, and more.

Inconvénients :

I wish that our entire team could access voicemail messages as opposed to only having access to the transcriptions.

Dave
Director (É.-U.)
Design, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Don't call. Yodel instead.

4,0 il y a 6 ans

Commentaires : An affordable business phone line.

Avantages :

I love how Yodel integrates with Slack so I'm notified of incoming calls and if someone leaves a message it is transcribed directly into the Slack channel of my choice. Other benefits that I really appreciate include: - Zapier integration - Set open hours for incoming calls - the new mobile app which allows you accept incoming calls or dial out. - The ability to forward calls or port an existing number.

Inconvénients :

I wish Yodel wasn't so dependent on Slack. I would love to desktop version as well. With the new mobile app, it does allow for additional ways to accept calls, but a desktop app would be great.

Alex
owner (É.-U.)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

phone answering

5,0 il y a 3 ans

Avantages :

it is very easy to use and user friendly

Inconvénients :

integration could be easier with other parties and more user friendly

Andres
Director of Accounts (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

pretty basic customer support through slack

5,0 il y a 7 ans

Avantages :

- slack integration is handy - good customer support - free US number - personalized greeting - transfer to dedicated department team member

Inconvénients :

- Limited to Slack app - Call forwarding can be pretty limited and slow - No custom Yodel web app