Avis clients sur ManageEngine Analytics Plus
Publié le 02/03/2017
Powerful reporting tool
Analytics Plus was acquired to enhance internal reporting capabilities for ServiceDesk Plus at a client site. This provides their team leaders and executives the ability to "slice and dice" reports not available in SDP.
The support I received from inception, through the installation process and implementation was excellent. The ongoing support I am currently receiving to tweak reports and technical support is exceptional!
Whilst not all the tables in SDP are published in AP, importing the data required and keeping it synchronized with SDP is simple. The application is very user friendly and it is a very powerful reporting tool.
Once the URL functionality bug is fixed, this application will pretty much provide us an exceptional reporting solution.
Avantages: Ease of use, the excellent support provided!
Inconvénients: Licensing. It would be good to be able to publish reports (read-only) to non-licensed users.
Réponse de l'éditeur
envoyé par ManageEngine le 23/08/2017
Thank you for your honest feedback. We are happy to know that Analytics Plus meets your expectations.
We also wanted you to know we have a licensing model for non-licensed users. It's called the 'dashboard viewer license' and enables non-login users to view published reports in Analytics Plus.
For details, please check this link : https://www.manageengine.com/analytics-plus/licensing-model-for-analyticsplus.html
Publié le 16/05/2017
Dashboard helping consolidated view and easy to use for software and hardware consolidation to save$
Commentaires: Cost Saving on the software and Hardware
Avantages: Slide show view. Easy to Navigation on the hardware and software details. Easy to find overloaded system. Easy support file sending great if the implement the same option for other managed engine tool mainly application manager. I like application manger various ready made reports section. Automated sync with other tools. Colorful performance dashboard giving high visibility. I am using Memory, CPU and disk utilization trend mainly to get idea about our environment usage. This s/w is helping for the server consolidation we have removed 50 idle servers that is cost. Compare to overall saving this software purchase spending really low and worth to invest. Excellent support team.
Inconvénients: I don't see much problem with connecting application manager but we are facing some problem with connecting Asset explorer all are manage Engine product this should be easy connection with ready made icon.
Publié le 31/05/2017
The tool is very easy to use and quickly provide much needed reports.
Avantages: I love how easy it is to create reports and dashboards. You have different views that can be used to make them much easier to read. There is also a great support team who is very helpful when trying to resolve issues or if you need to create a report.
Inconvénients: There have been many bugs we have encountered as well as slowness. I spend a lot of time with the support team trying to resolve these issues.
Publié le 14/07/2017
As always ManageEngine have hit the mark with a simple to use but extremely powerful data analytics tool.
With both Cloud and On Prem options available it is suitable for any environment.
Extremely easy to use from and end user perspective and very easy setup for admins especially using the built in integrations with other ManageEngine products.
Inconvénients: There are a few features that would be helpful. More frequent data update options. More customizable scheduling. Some query and formula commands aren't supported yet.
Publié le 27/07/2017
After a few hours was able to generate most of the required reports. Interface is fairly easy to use
Avantages: Large range of sample reports to use as templates. Customer support is fantastic. Most of the data required for our reports is already present
Missing a few features that would be useful to us, eg Linear Trend lines on Line, Bar and Scatter charts.
When using chart coloring then sorting by Y axis the colors do not stay with the allocated items (bug?) Need to import Asset and Change Management data
Réponse de l'éditeur
envoyé par ManageEngine le 29/08/2017
Thank you for the review. We wanted you to know that Analytics Plus now analyzes data from the change management module. You can read more about this in the following link.
Here's a recording of a webinar on the same feature that we did a while ago.
We are also coming up with support for the asset module in the near future.
Publié le 12/06/2019
Avantages: The capabilities of the product are great. Even during the 1-month trial period, I got as much support as I wanted. The support team is excellent. They don't stop until they solve the problem. They are patient, understanding and very respectful.
Inconvénients: Can analyze data from different platforms.