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En savoir plus sur Upfluence

Upfluence Software est une plateforme de marketing d'influence tout-en-un qui permet aux marques d'identifier leurs influenceurs et de gérer des campagnes.

En savoir plus sur Upfluence

Avantages :

Detailed metric reports of the data I actually need, not fluff. Activity heat maps are a welcome addition.

Inconvénients :

They did not have any influencers specific to our field. They make cancellation very hard.

Upfluence - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,2
Fonctionnalités
3,9
Rapport qualité-prix
3,9

Probabilité de recommander le produit

7,2/10

Upfluence a reçu une note globale de 4,1 étoiles sur 5 d'après 38 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (38)

Emilie
Emilie
Head of growth (France)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bon outil pour se lancer dans l'influence

5,0 il y a 9 mois

Avantages :

Upfluence est facile à prendre en main et permets d'accéder à une base énorme d'influenceur de tout secteur. J'aime bien aussi pouvoir voir les statistiques d'audience de l'influenceur ainsi que la performance de ses dernières collaborations

Inconvénients :

Demande beaucoup de travail manuel pour relancer les influenceurs et pas de possibilité de personnaliser un lien d'affiliation par influenceur.

Réponse de l'équipe de Upfluence

il y a 8 mois

Hello Emilie. Your feedback is invaluable to us. Thank you for sharing your experience with our company.

Calvin
Calvin
International Content and Creative Head (Hong Kong)
Utilisateur LinkedIn vérifié
Marketing et publicité, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Upfluence: 10/10 - would sign up again.

5,0 il y a 5 ans

Commentaires : Switching to Upfluence has been a game changer for my team. Advanced options that allow you to fine-tune your searches, detailed breakdowns of all of the most relevant creator metrics, an intuitive project management system, and easy to use campaign monitoring tools all combine to create a one-stop solution for all of our project needs. Oh, and customer support leaves you feeling like a person rather than just another number on their to-do list.

Avantages :

- Strong search functions that let you see how effective your search terms are at filtering the results in real time. Can filter by almost any metric. - Detailed metric reports of the data I actually need, not fluff. Activity heat maps are a welcome addition. - Intuitive project and communication management systems. If you have to manage campaigns that involve numerous content creators, the systems is a blessing. - Friendly and knowledgeable customer support that makes you feel like a real person. Extra points for this.

Inconvénients :

- We work through a VPN that occasionally has high latency, so I don't like that the system needs to re-download information if I accidentally click away from a content creator's data overview. - Database mismatches/errors can only be corrected by customer service. Completely understandable situation, but it can be annoying if you're under a time-crunch.

Frederick
Technical Advisor (R.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

This influencer marketing and affiliate software combo is the real deal

5,0 il y a 10 mois

Commentaires : Upfluence has been a game-changer for our real estate comapny. From influencer discovery to campaign management, their platform offers a seamless experience that has significantly improved our ROI and brand visibility.

Avantages :

One thing that stood out to me about Upfluence was their robust analytics and reporting. I could track the performance of my influencer campaigns in real-time, monitor key metrics, and measure the ROI effectively. It helped me optimize my strategies and make data-driven decisions.

Inconvénients :

There are instances where I encountered occasional glitches or slow loading times within the Upfluence platform, but these are infrequent issues.

Réponse de l'équipe de Upfluence

il y a 9 mois

Hi Frederick. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for your positive feedback!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Do Not Get Trapped in a Contract

1,0 il y a 2 ans

Commentaires : Just like another reviewer, we were sold a 6-month contract, but when I reached out about canceling after not being able to use the software at all, we were told the contract was 12 months. I wish I had recorded the demo, as this was not what we were told at all.

Avantages :

The demo made using Upfluence as an influencer management system seem smooth & trouble-free, promoting that we would have an account manager to assist us with set up. Not the case.

Inconvénients :

From the beginning, there were so many bugs in the software. It is NOT user-friendly and we never were able to get it working properly to even run 1 campaign. Our account manager had 1 initial set-up meeting with us and was unreachable after that. We emailed the account manager & sales rep who sold us on the demo for a full month with no response. NONE. We proceeded to try to work through the buggy system on our own with no resolve. After reaching out to customer support that we wanted to cancel, suddenly we got an email from our account manager asking what the issue was and stating that our emails had landed in their spam folder. I'm not sure how we went from having emails that were received in the beginning to suddenly landing in the spam, but go figure. We then booked a 2nd meeting with them and were still not able to launch a working campaign.

Veronica
Project Manager (Colombie)
Meubles, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

An All-in-One Gem for Influencer Campaigns!

5,0 il y a 9 mois

Commentaires : The user interface is intuitive, making it easy to navigate even for someone like me, who's not tech-savvy. The platform's comprehensive features have significantly streamlined our workflow, saving us time and effort.We now have everything we need in one place! From discovering the perfect influencers to organizing collaborations, tracking performance, and analyzing results, it has it all.

Avantages :

This platform is incredibly friendly and complete, offering an abundance of options that make managing influencer campaigns a breeze.

Inconvénients :

With numerous features available, exploring the app's capabilities can be a bit overwhelming initially. Nonetheless, the effort invested in learning its functionalities is well worth it

Réponse de l'équipe de Upfluence

il y a 8 mois

Hello Veronica. We're thrilled to hear that you had a positive experience with us! Thank you for taking the time to leave a review.

Emily
Influencer & Partnerships Strategist (É.-U.)
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Satisfied with Service

5,0 il y a 9 mois

Commentaires : Overall experience was great! The platform is very intuitive and has helped me to grow the influencer service line at my agency.

Avantages :

I love that Upfluence integrates seamlessly into other platforms like Shopify and woocommerce. There's a wonderful integration that allows you to pull up an influencer's metrics when you're just scrolling on Instagram or TikTok which is extremely helpful as well. They have great customer service and are always willing to hop on a call and explain something. Additionally, they are always improving and updating the platform to benefit the users.

Inconvénients :

I personally always struggled with the feature that gives clients access to viewing influencer content for a campaign. I found that my clients were confused by it and couldn't figure it out easily.

Réponse de l'équipe de Upfluence

il y a 8 mois

Hey Emily. It's fantastic to hear that you had such a positive experience with our company. Thank you for taking the time to share your feedback!

petra
tech (Canada)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

works well until it does not!!!. then your left in the dark

3,0 il y a 2 mois

Commentaires : I think the idea and functionality of the platform are great however dealing with the customer support or technical issues is beyond painful. We have disconnected from the platform for almost 9 months and tried numerous times until we gave up trying. Billing refuses to stop billing even tho they are not able to repair the integration. Billing and CX just ignores all emails

Avantages :

It has a nice dashboard and easy to use

Inconvénients :

The customer support is horrendous. Dealing with their IT when things are completely broken takes days to respond and then its always the same response that doesnt fix anything. texting thru the cx chat all you get is one first contact response then crickets

Réponse de l'équipe de Upfluence

il y a 2 mois

Hello Petra. We apologize for the negative experience you had with our company. We appreciate your feedback and have been trying to get in touch to discuss further. Please reach out to support@upfluence.com. Thank you.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Produits alimentaires, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Upfluence Review by Advertiser

4,0 il y a 10 mois

Avantages :

I think Upfluence has a great influencer discovery tool and influencer communications tool. It was all smooth to search, find, hunt and communicate with influencer through upfluence and has helped a lot to us.

Inconvénients :

Our aim was to have the best campaign set up with influencers; from tracking links to payment options but unfortunately tool couldn't support us perfectly on those

Réponse de l'équipe de Upfluence

il y a 9 mois

We're delighted to have had the opportunity to serve you. Thank you for your positive feedback!

Hugo
Creator Manager (France)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

The best IM software for e-commerce

5,0 il y a 9 mois

Commentaires : Working with Upfluence has been a true partnership. Their team understands our brand goals and provides personalized guidance to maximize our influencer campaigns. It's been an invaluable asset in elevating our marketing efforts.

Avantages :

What impress me the most about Upfluence was their extensive influencer database. They have a vast network of influencers across various niches and platforms. It gave me access to a diverse pool of creators, allowing me to find the perfect match for my brand, not matter my needs.

Inconvénients :

Apart from typical small glitches, not much at all! Overall, we are really happy.

Réponse de l'équipe de Upfluence

il y a 9 mois

Hello Hugo. Thank you so much for your kind words! We truly appreciate your feedback.

Sheiva
Senior Marketing manager (É.-U.)
Biens de consommation, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Value!

4,0 il y a 9 mois

Commentaires : Tracking & monitoring influencers in our ambassador program

Avantages :

Ability to see all influencer info such as metrics, address, products, engagement, etc in a campaign all in one place

Inconvénients :

Not being able to select all products to be available for each campaign and having to manually add options in

Réponse de l'équipe de Upfluence

il y a 8 mois

Hello Sheiva. Your positive review means a lot to us. We're grateful for your support and for being our valued customer!

Cristina
Marketing Project Manager (Colombie)
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great platform

4,0 il y a 9 mois

Commentaires : [sensitive content hidden] is our CSM and he has made this path a lot easier, no doubt he's been key to us! In the beginning, the platform seems to be hard to use since you have to do many setups, however, once you set up the first campaign the process is super easy, organized, and pretty smooth. It's a great platform.

Avantages :

It's very easy to set up everything, and to keep an eye on the performance.

Inconvénients :

Selecting the variants of the products you want to offer should be easier.Add an option to create affiliate campaigns.

Réponse de l'équipe de Upfluence

il y a 8 mois

Hello Cristina. Your feedback means a lot to us. We truly appreciate your support!

Alex
International Area Manager (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This influencer marketing and affiliate software is gold!

5,0 il y a 9 mois

Commentaires : Using Upfluence has been such a game changer for our influencer marketing strategy. It's incredibly user-friendly, and their extensive influencer network has allowed us to connect with authentic creators who perfectly resonate with our target audience

Avantages :

The affiliate software by Upfluence is honestly a game-changer for our brand. It provided me with a complete solution to track and manage my affiliate marketing programs. The intuitive tool make it easy to onboard affiliates, monitor their performance, and handle payouts effortlessly. It really simplified the entire process.

Inconvénients :

It can seem overwhelming at first to understand fully the platform.

Réponse de l'équipe de Upfluence

il y a 9 mois

Hello Alex. We're thrilled to hear that you had a positive experience with us! Thank you for taking the time to leave a review.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Art/artisanat, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Consumer satisfaction

5,0 il y a 12 mois

Commentaires : Upfluence is consumer friendly convenient and easy to use otherwise recommend

Avantages :

It's very interesting it allows you to easily find contacts and location

Inconvénients :

If you want to use it , pay careful attention otherwise you might not understand it, otherwise it's clear and simple

Réponse de l'équipe de Upfluence

il y a 9 mois

We're thrilled that you had a positive experience. Thank you for your review!

Estelle
Senior Partner Relations Manager (É.-U.)
Production audiovisuelle, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

incredible influencer marketing and affiliate software

5,0 il y a 10 mois

Commentaires : I can't speak highly enough about Upfluence. It has exceeded my expectations in every aspect. Their intuitive interface, powerful analytics, and great customer support have made it a pleasure to work with their platform.

Avantages :

I love how Upfluence made managing my influencer relationships a breeze. Their platform offered a streamlined communication system, allowing me to collaborate with influencers, share briefs, and review content seamlessly. It really helped me maintain strong partnerships and ensured a smooth workflow.

Inconvénients :

Would have loved to have known from the start that they have an in-house influencer marketing agency, which could have helped us run our campaigns. This would have helped us onboard faster.

Réponse de l'équipe de Upfluence

il y a 9 mois

Hello Estelle. Thank you for your generous review! We're grateful to have customers like you.

Davinia
Founder and Executive Director (Espagne)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

DG Upfluence Journey

5,0 il y a 9 mois

Commentaires : From day one have brought into the platform from learning during the discovery calls to onboarding, there have been a few glitches along the way, but the team are quick to respond and resolve issues. Besides which nothing is perfect from the off!

Avantages :

Having reviewed several platforms to compare, Upfluence provided much more functionality that made it an easier decision to decide to invest. The team from day one has been amazing, supportive, responsive, and generally caring about you as a business/customer. Using Upfluence has also provided credibility to creators as they're more inclined to work with you based on the fact that you're using a reputable platform.

Inconvénients :

I would love to see a search functionality provided when you accidentally reject a creator from your search.When uploading an influencer the data upload seems to take a while, at times doesn't load at all. And finally when uploading an influencer's additional social account, instead of a spreadsheet, they automatically plug into the current data as opposed to having the need to upload a CSV file.

Réponse de l'équipe de Upfluence

il y a 8 mois

Hello Davinia. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for your positive feedback!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Relations publiques et communications, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Not Worth the Spend + Sneaky Renewal Process

3,0 l’année dernière

Commentaires : Horrendous. When it came time to the renewal phase, our contract automatically renewed without our agency needing to reconfirm payment or sign a new agreement... This clause was buried in their terms and conditions, not even written in the contract but only LINKED to an external page. The company sent an automated email about the upcoming renewal months prior to the renewal date but did not disclose any other information (like the process mentioned above) or that a 30-day notice was required for the membership not to renew. Very sneaky business, and when looking to discuss with the Upfluence team, they were of no help and only pointed to the terms. Not worth the spend for a platform that has limited capabilities compared to other competitors. Our agency will not be using this service in the future and plan to share our experience with other industry professionals.

Avantages :

Some of the search capabilities, but they do not compared to the more advanced offerings of other platforms.

Inconvénients :

Customer experience. In the course of 6 months, our representative changed three times, and they were always pushing new features + added capabilities.

Réponse de l'équipe de Upfluence

il y a 9 mois

We're sorry to hear that you were not satisfied with our services. Your feedback is important to us, and we will take the necessary measures to address the issues you've raised.

Becca
Influencer Outreach Manager (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

BeautyLabs Review

5,0 il y a 9 mois

Commentaires : Great and [sensitive content hidden]
has been amazing from day 1!

Avantages :

Creating large number of campaigns, which quickly and effectively produce great results!

Inconvénients :

I think over the year everything we have suggested as been able to be added to the system.

Réponse de l'équipe de Upfluence

il y a 8 mois

Hi Becca. We're honored to have received such a positive review from you. Thank you for your trust and for recommending our services!

Austin
Marketing Director (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Stay Away From Upfluence

1,0 l’année dernière

Commentaires : We are very disappointed with Upfluence. CAUTION: They force you to sign a year contract with them, and you cannot get out of it. On top of paying influencers, they nickel and dime you every step of the way. Their platform underdelivered on the results they had marketed to us. They are very unhelpful in working with influencers. They have greatly hurt my small business and have been very unaccommodating. I strongly advice to stay away with them! We are still paying for their services even though our account has been 'cancelled'.

Avantages :

Database was easy to use. Toggles were efficient.

Inconvénients :

Greatly underperformed on results. High cost and low results. Horrible customer service. Forced 1 year contract.

Liem
Producer/Marketing Director (Canada)
Articles de sport, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent Service

5,0 il y a 8 mois

Commentaires : Upfluence is a wonderful tool that will definitely help any company save valuable time and money in the long run. First of all, It gave us a great insights on social media content creators/influencers/affiliates. Secondly it allowed us to streamline our workflow since its marketing campaign management tool is highly customizable and has great integration options. Their customer service is top notch. You will have a dedicated team that follows your progress and help you succeed. The Upfluence team is highly responsive and will take their time to meet you virtually to assist you in every step and will even give valuable advice on efficient social media marketing strategies if needed. These guys know what they are doing and we highly recommend you guys to try them out!

Avantages :

Ease of use, customer service and valuable insights. They are a great alternative to other platforms out there because they don't cut corners and offer a better value for your money.

Inconvénients :

Unless you need a roster of available social media influencers to help you promote your services/products, they have everything you need to reach out to the right social media collaborators.

Réponse de l'équipe de Upfluence

il y a 8 mois

Hey Liem. Your satisfaction is our goal, and we're thrilled that we achieved it. Thank you for your positive review!

Molly
Head of Influencer (É.-U.)
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Thanks, Upfluence!

5,0 il y a 9 mois

Avantages :

I like the campaign setup, outreach tools, Google Chrome extension, and Shopify connection.

Inconvénients :

I'd like to be able to track shipping within Upfluence through Shopify.

Réponse de l'équipe de Upfluence

il y a 8 mois

Hey Molly. It's customers like you that make our work so rewarding. Thank you for your kind words and for choosing our company.

Cheryl
Social Media Specialist (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Find High Quality Influencers Fast

4,0 il y a 6 ans

Commentaires : Easy to use tool that helps you find quality influencers fast.

Avantages :

This tool is very easy to use. It is similar to Google, where you put in keywords and can find influencers who post about those topics. It's easy to build lists and reach out to multiple influencers at once. I also like how the reporting is, you can pull graphs and see how well the influencers posts did.

Inconvénients :

Although they add thousands more each month, there are not as many influencers as I would have hoped. I often have to do the old school manual search, then manually add them into the platform so they are in my lists. Also, customer service is sometimes not very helpful. There is a chat option in the platform but I often have to wait awhile before the problem really gets solved.

Tasha
Marketing Manager (É.-U.)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

ADNB Review

5,0 il y a 9 mois

Commentaires : So far we are loving it. It's taking some getting used to with a few things but we're learning and enjoying it.

Avantages :

I love the ability to search for new influencers, preview their social media and then select them.

Inconvénients :

I wish it were easier to remove them from a list (IRM) and from a campaign at the same time.

Réponse de l'équipe de Upfluence

il y a 8 mois

Hi Tasha. Your review made our day! We're grateful for your kind words and support.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A game of two halves

3,0 il y a 5 ans

Avantages :

- Support was very responsive and helpful. - The search and filtering part of the software was great at unearthing relevant influencers

Inconvénients :

- The CRM portion of the software was buggy and unintuivite - we resorted to using Gmail instead. We're since tested other dedicated (and *much* cheaper) CRM platforms that worked a charm. - It's incredibly expensive. There are free tools (e.g. Channelcrawler for YouTube) that can replicate some of the searching functionality, and you can supplement this through manual searches. You'd probably need a team of influencer marketing buyers to justify the cost,

NIko
Marketing (Chili)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Do Not Sign With Them - Better Options Available Elsewhere With Better Pricing and No Contracts

1,0 l’année dernière

Avantages :

Easy influencer research, data, and email templates - but not worth the price...at all

Inconvénients :

Whatever you do, do not sign a contract with them. This product is way overpriced for what it offers and they trap you into a 12 month contract. During the inital sales stage we were happy with what we were being showed and the sales talk was great. The main reason we went with them is so we could integrate our Affiliate Tracking Software with Uplfuence and making sales tracking easy. Reps said it was possible, so we went with it. After Signing the Contract, making initial payment, plus paying for the initial campaign set up, along the way were told the Affiliate Integration feature was not available for our Affiliate Tracking Software. So, we weren't able to use Ufluence with our speciffic Business products and services. We tried to use the software for about 2 months, but is way too much of a headache for what it was initially presented to offer. Upfluence is for very specific types of businesses. Now their team is trying to chase us down with threats of reporting to collections agencies because "you did sign a 12 month contract" - STAY AWAY - there are much better services out there for WAY less AND...NO LONG TERM CONTRACTS.

Martin
CEO (Pays-Bas)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

No more influencer marketing for our company after using Upfluence

2,0 l’année dernière

Commentaires : 1. They force you into a 6 month paid period. 2. Custom support agent did not show up during the first meeting. 3. They did not have any influencers specific to our field. 4. They make cancellation very hard. You have to send an email to the customer support. After that you get a link to an extensive survey that you have to complete. After that, they take another 48 hours to review that form.

Avantages :

It looks professional. And it got some positive reviews.

Inconvénients :

1. They force you into a 6 month paid period. 2. Custom support agent did not show up during the first meeting. 3. They did not have any influencers specific to our field. 4. They make cancellation very hard. You have to send an email to the customer support. After that you get a link to an extensive survey that you have to complete. After that, they take another 48 hours to review that form.

Réponse de l'équipe de Upfluence

il y a 9 mois

We apologize for the negative experience you had with our company. We appreciate your feedback and will use it to improve our processes and ensure better service in the future.