Avis clients sur Medallia Concierge

Zingle

Commentaires : Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.

Avantages :

It allows text real time to the recipient.

Inconvénients :

I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay.

Zingle review

Avantages :

What I like most about this software is the ability to quickly send text messages to customers. The customers appreciate the ability to just send quick messages regarding their order instead of calling or emailing.

Inconvénients :

Facebook Messenger is another way to use this software to reach customers, and that took some getting used to, including setting it up for the first time. After that, it became second nature.

Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us

Commentaires : One of the worst customer service experiences in my 35 years of business

Avantages :

We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity.

Inconvénients :

We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity.

We find this software to be of great service to our customers.

Commentaires : Being able to deliver excellent customer service when our customers need it

Avantages :

Customers can contact us anytime without having to wait around and when it's convenient to them it take the pressure off our staff as they don't have to deal with customers waiting in line Customers can send us pictures of what the require so we don't have to guess

Inconvénients :

Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall

Love Zingle!

Avantages :

I just started using Zingle with my new company 2 months ago and since day 1 I thought it was SO easy to learn! I've found that texting prospected clients gets a much better response than calling. So easy to add people and like the alerts when they text back!

Inconvénients :

So far I really have nothing negative to say about Zingle. So easy, I even downloaded it on my phone so I can text clients when I am out meeting them at properties.

One of the easiest ways to communicate

Commentaires : I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay.

Avantages :

I was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well. The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried.

Inconvénients :

We didn't have a lot of difficulties while using it, the only problem was that it didn't let us send mass messages to our clients, so it had to be one by one, but apart from that problem, it was all excellent.

Vacations

Avantages :

I love this because when we go to a resort that has this zingel it makes the stay so much nicer and more relaxing. U just send a message and that's it they respond fast. It's way better then have to call them or go to the front desk. I am going to tell my resort I work for about this software.

Inconvénients :

It's kinda slow when u use wifi but not else has jump out at me that was really wrong with this software.

Great Service

Commentaires : very happy with the product

Avantages :

We at AMPM Group are very pleased with the service, it allows customers to reach our support team 24/7 and never miss a beat as everyone on the team is able to access it.

Inconvénients :

the only con is that the software needs to shut down for short periods of time. unfortunately it is part of making it better, but still is the only downside when customers reach our 24/7

Easy way to contact guests

Avantages :

With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.

Inconvénients :

There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.

Great for contacting customers

Avantages :

Easy to use to contact customers to confirm appointments and to schedule dates. Compiles all data into one place that multiple employees can access.

Inconvénients :

The load times for each conversation are fairly slow, however this may be an issue with the operating system/internet and not the software

Zingle- Hotel Communication

Avantages :

When I worked at a large resort, we used Zingle to communicate with the hotel guests. It worked very well and was easy to use.

Inconvénients :

At the time I did not like that multiple people could log in at the same time and chat back to the guests. It would get confusing at times.

Zingle: maybe better than a phone

Commentaires : We find our customers are more likely to respond to text than call. Especially those that aren’t in a time sensitive situation. It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling appointments or asking for reference and inspiration photos.

Avantages :

Zingle was incredibly easy to use. It was very user friendly and simple to teach to new staff. The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag. The auto timer responder was also spectacular.

Inconvénients :

Zingle has very little integration options with other software, which meant we had to use two softwares at once and try to keep them updated at the same time. We also could not use our current phone number with Zingle and had to use one assigned by them.

zingle your way to success

Commentaires : We have reduced the number of calls on the phone to our contact center which improves our overall efficiency and increases the ability for us to handle more contacts serving more of our guests and reducing the time they take to see their answers. internally, the process is simple and faster than our previous systems for communicating and replying to guests. We no longer need to put people on hold or call them back to answer questions so they can do business with us.

Avantages :

The User-friendliness. I have 24 people in the Contact Center who are responsible for all guest text communications, different system actions, like HotSOS for service orders, etc. Training for the entire team was about 10 minutes and they were up to speed.

Inconvénients :

Honestly, nothing. The set-up, the implementation, the software, an most of all the customer support has all be superb.

Increase business & Lower food cost!!

Commentaires : Efficiency
Speed
Less Payroll
More accuracy

Avantages :

In the past we used to get 20-30 text orders and on weekends I had two employees glued to the phone to take pickup and delivery orders and a lot of customers used to complaint that phone was busy or someone put them on hold, people used to wait quite long time to get the order, parking lot used to get full, I started promoting Text your order service and today we have 100-140 orders via text and I am doing more business with less employees and the customers are super happy!! If 10 customers walked in 6-7 already texted in advance and 2-4 minutes everyone is out of the store and parking lot is never full!! The customer service is awesome every time I called they fixed the problem!!

Inconvénients :

Absolutely nothing!! Just perfect! Thanks

Zingle works great and it has many features that make your work life much easier.

Commentaires : The benefits that I have received from this software is the easy accessibility in terms of communicating with the guest. The way Zingle makes connecting with the guest an easier experience is definitely a super mega PLUS!

Avantages :

The most that I liked about this software is the way you are able to communicate with the guest right away. You get updates once someone responds, so that you don't miss out on any messages from the guests. You are able to easily text them just by typing and that makes it so much more fun and easy. In this tech world we live in now, where everything is all mostly through social media and texting, this feature is really great for not just us but for everyone to use!

Inconvénients :

The least thing I liked about this software is that when a guest responds just a simple thank you or you're welcome, if you don't respond back or close it out by confirming, you'll continue to get notifications. You should have the option of ending the conversation and not being the one to have the last say.

Zingle is easy to use, intuitive, and makes communication so much easier.

Commentaires : It makes doing my job extremely easy. We depend upon it to run the business, and I am so glad it works so well, and takes up so little processing power! Also, it's nice to be able to communicate via single phone number, rather than switching numbers or call-forwarding. Thanks, Zingle!

Avantages :

Custom notification settings, desktop notifications, and the mobile app. The mobile app is now available for Android, which has made taking my job on the go even easier.

Inconvénients :

Occasionally experiences delays which turn off the sound. The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense. Now there's a new option "segment" which doesn't make as much sense to use.

Great for Businesses!

Commentaires : Zingle is a great tool for our business. Clients love having another way to connect with our business that is centered around their schedule and availability. It is easy to send out text alerts to clients and easy to maintain!

Avantages :

It is very easy to use, for both the business end and the client end. There are many ways to set up automated texts and templates for quicker responses. There are many ways to get alerts and the customer service/ IT help is great! They respond quickly and are very helpful.

Inconvénients :

Sometimes the automation can get out of sync, but the Help Customer Service team is very quick!

We use Zingle constantly at our boutique hotel.

Commentaires : We use Zingle as our primary form of communication for our guests at our boutique hotel. It eliminated the need to have phones in the hotel rooms and most of our special requests are now given to us via text, which is helpful.

Avantages :

Super easy to use, easily able to send a message to all guests at one time.

Inconvénients :

There is no ability to send group message threads.

Easy and casual

Commentaires : When firing a simple message, emailing seems too formal and unnecesary. Zingle is an easy way to keep in contact with your customers. Everyone has a phone nowadays, so having the additional method of simply texting us gives our customers an easy and casual way to reach us.

Avantages :

Ease of use, quick reply buttons, add categories and notes to each contact.

Inconvénients :

Sometimes the alerts go unnoticed (having the volume down on the computer does not help) but there are secondary alerts to remind you.

Loan Officer

Commentaires : I love it and so do my clients. It's GREAT!

Avantages :

Desktop interface. I like the simple alerts to my desktop so there's no need to grab my phone while I'm in the office.

Inconvénients :

Nothing to hate. That's why I'm writing a review.

Wonderful, well thought out product. Great communication tool for modern times.

Commentaires : Easy, quick and reliable communication that with our customers.

Avantages :

This product is a great communication tool. In today's world, emails get flooded, but texts (almost) always get read. This allows us to get quick information to our customers. Our customers love the ability to reply and ask further questions or make reservations though text message.

Inconvénients :

More of a suggestion, than a con. For our companies purpose, it would be nice to be able to add attachments within the text message. No complaints, the product is great!

We've worked with Zingle for a while now and they've continued to grow and improve along the way.

Avantages :

Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service!

Makes Contacting Clients Very Easy

Commentaires : This has been a great way to connect with clients and reach them right away.

Avantages :

I like Zingle because it allows us to instantly connect with our clients who otherwise may not be able to answer the phone when we need to speak to them due to varying reasons

Inconvénients :

It took a little while to learn the ins and outs of Zingle.

Easy and Accessible!

Commentaires : I find it handy in communicating with guests of the hotel as well as other associates

Avantages :

I liked how convenient it was to use. You can learn how to do everything in less than 5 minutes

Inconvénients :

None. They continually improve the system which is a plus

Simple to use

Commentaires : Absolutely love it and our customers do as well.

Avantages :

This is such an easy and cost efficient way to communicate with your customers. I am not sure who every business doesn't have these.

Inconvénients :

Reporting could be better, but still works for what I need.