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En savoir plus sur SBN Suite

SBN Inspect est utilisé par les responsables de la sécurité et de la conformité des entreprises de taille moyenne et des entreprises du Fortune 500 pour rationaliser les inspections et le reporting.

En savoir plus sur SBN Suite

Avantages :

Onboarding was quick and efficient and the level of ongoing customer service they provide exceeds that of any other vendor we do business with.

Inconvénients :

The one weakness I find is in the report writing part of the program. It has limited character control and should be more rtf friendly.

SBN Suite - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,9
Fonctionnalités
4,3
Rapport qualité-prix
5,0

Probabilité de recommander le produit

9,2/10

SBN Suite a reçu une note globale de 4,7 étoiles sur 5 d'après 10 avis d'utilisateurs publiés sur Capterra.

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Brian
Director of Safety Technology/IMReady (É.-U.)
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SBN product review

5,0 il y a 4 ans

Commentaires : As Director of Technology, I am involved with many software vendors so I have a good sense of what the average vendor experience is. SBN is a breath of fresh air for me. They have an excellent product, they are always open to hearing our needs, their customer service is the best of any vendor we use, and they have a true passion for what they do which is important to our company.

Avantages :

We have been using the SBN product suite for several years now. We could not be more happy with their products and service. SBN created a custom configuration for our company that addressed and fulfilled all of our specific needs. Onboarding was quick and efficient and the level of ongoing customer service they provide exceeds that of any other vendor we do business with. Their products are streamlined and intuitive which means our internal team enjoys using them. We saw a 50% time reduction in our inspection process and enjoyed improved consistency and quality after rolling out the SBN software. Before we found SBN we tried on several other solutions, but we were not happy with any of them. We have, and will continue to, recommend this software to any company that needs a superior inspection or inventory control solution.

Inconvénients :

I absolutely have no negative feedback for this company. I wish our other vendors were as good as SBN.

Réponse de l'équipe de SBN

il y a 4 ans

Thanks Brian! We have enjoyed working with your team over the years and are looking forward to a continued strong partnership!

Kayla
Loss Control (É.-U.)
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product for Inspections

5,0 il y a 4 ans

Avantages :

I have used this software for almost five years as part of my job. I have also been responsible for training several employees on how to use this software. I have found it to be very easy to learn, use, and train others on.

Inconvénients :

When wifi or service is limited it will sometimes spin for a very long time while trying to upload. This can sometimes only be fixed by switching the ipad into airplane mode and waiting longer. It would be nice if it would automatically just save to the device for a later upload if it detected slow service.

Réponse de l'équipe de SBN

il y a 4 ans

Hi Kayla, thanks for your feedback! We have enjoyed working with you over the years. For the wifi issue you mentioned, we created a ticket for our development team to investigate and will reach out to you directly to see if we can help you resolve.

Laura
Associate Governmental Program Analyst (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SBN Inspect Review - 3/3/2020

4,0 il y a 4 ans

Avantages :

Software is easy to use and very modifiable.

Inconvénients :

Since we have a large number of inspections that are processed on a daily basis users see delays with speed (uploading, downloading, refreshing content, etc.).

Réponse de l'équipe de SBN

il y a 4 ans

Thanks Laura! Appreciate the review. We are looking forward to continue working with you to optimize performance.

Kathy
Contracts & Billing Supervisor (É.-U.)
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ease of use

4,0 il y a 4 ans

Avantages :

It is very easy to use, reports looks professional, and the customer service is excellent.

Inconvénients :

It would be useful to be able to export to Word, or have the ability to make changes as in a Word.doc.

Réponse de l'équipe de SBN

il y a 4 ans

Thanks for the review Kathy! While the reports are highly configurable and professional looking already as you note, we hear your feedback on adding more formatting options. We currently have an update under development to add the type of functionality you mention, so we will reach out to you in the near term when those updates go live.

Joe
Security Analyst (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent Product

5,0 il y a 4 ans

Commentaires : Overall this product did what we needed it to do with minor exceptions. It moved our employees away from paper reports/inspections and created a centralized hub for everything. I cant emphasize anymore how responsive the SBN team was if any questions arose. They were incredibly helpful and attempted to add features to the system if they could.

Avantages :

The ease of use of this software is what I liked most. There are some users that were used to paper reports for years and introducing them to this product they had no problem transitioning to an electronic version. I would like to mention the quick responses from the support side of the company. Whenever I or a user had an issue, the support team worked incredibly quickly to resolve the issues.

Inconvénients :

I think our biggest challenge was finding a way to house all of our reports in one system. As a company we have many excel based reports with running totals and SBN wasn't able to accommodate something like that. If they could look into making that a feature the product would be a 10 out of 10.

Réponse de l'équipe de SBN

il y a 4 ans

Appreciate you taking the time to write a review Joe! Glad to hear that the team has found the software easy to use. We will reach out to you directly to get more detail on your report feedback to see if we can accomodate.

William
Director, Loss Control and IMReady Services (É.-U.)
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Inspections taken to the next level and beyond

5,0 il y a 4 ans

Commentaires : Being in the field and using a tool that requires little other support is amazing.

Avantages :

I can do almost everything necessary in the field with little need to go back and edit what I've entered. I like the ability to convert the report to pdf and the integration of photos.

Inconvénients :

The one weakness I find is in the report writing part of the program. It has limited character control and should be more rtf friendly. Or better, allow you to export to MS Word to edit and then cut and paste back into the report without having to redo all the codes (which you can't see - only the spacing effects). It also lacks variety in size of photos and ease of manipulation.

Réponse de l'équipe de SBN

il y a 4 ans

Appreciate the review Bill! We have passed your feedback on report writing along to the development team to incorporate into an upcoming release. Will reach out to you directly with further information.

Dean
Senior Consultant (É.-U.)
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SBN Review

5,0 il y a 4 ans

Commentaires : Great

Avantages :

Ease of use. Simple.

Inconvénients :

Ability to edit reports (specifically exceptions) once generated. If an exception needs to be edited, the report needs to be completely regenerated.

Réponse de l'équipe de SBN

il y a 4 ans

We appreciate the review Dean and are glad to hear you are finding the product easy to use! For the reporting issue you note, those reports were locked down at the request of your admin. We have some great new reporting updates coming out in the near future though so stay tuned!

Laura
Director (É.-U.)
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

review

4,0 il y a 4 ans

Avantages :

the customizable options available for the tools

Inconvénients :

timeframe to which updates, upgrades or changes are completed

Réponse de l'équipe de SBN

il y a 4 ans

Thank you for the feedback Laura! Great news, we are currently working to migrate your account over to our updated platform, so you should see a ton of new features and updates coming out shortly.

Stacey
Project Specialist (É.-U.)
Assurance, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

SBN Review

5,0 il y a 4 ans

Avantages :

Data connection out in the field with ease of use. Ability to generate reports on the go.

Inconvénients :

Grammatical errors, corrections not saving, having to redo the entire report to make changes needed.

Réponse de l'équipe de SBN

il y a 4 ans

Thanks for the feedback Stacey! We are glad you are finding the product easy to use. For the report issue you mentioned, one of our support specialists will reach out to you to help resolve.

Jacob
Loss Control Consultant (É.-U.)
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Useful Inspection Software

5,0 il y a 4 ans

Avantages :

The software is very customizable. The hardest part is deciding what you want the software to do. As the name implies, it's simple, but useful and needed.

Inconvénients :

Occasional bugs with tagging the locations. Customer service has been able to resolve the issue quickly each time.

Réponse de l'équipe de SBN

il y a 4 ans

Thanks for the review Jacob!