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En savoir plus sur Autosoft DMS

Autosofts DMS améliore les processus et réduit les coûts d'exploitation chez plus de 2 000 concessionnaires automobiles franchisés.

En savoir plus sur Autosoft DMS

Avantages :

Format is simple and easy to use. Function finding is intuitive.

Inconvénients :

It is slow, it chokes off a lot, it needs updating, needs a predictive text feature / spell checker.

Autosoft DMS - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
3,5
Fonctionnalités
3,2
Rapport qualité-prix
3,6

Probabilité de recommander le produit

5,8/10

Autosoft DMS a reçu une note globale de 3,6 étoiles sur 5 d'après 22 avis d'utilisateurs publiés sur Capterra.

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Jim
President (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

President of an auto group

5,0 il y a 5 ans

Commentaires : Training was excellent. The training staff from AutoSoft was very good, and actually stayed on-site to make sure that we didn't have any additional questions. They were extremely knowledgeable about dealership operations and how we could utilize every aspect of the software program. The support at their corporate headquarters has been excellent. They contact us frequently to see if we have any questions, but we haven't needed them. If we ever have to call them in the future for questions, it is nice that they don't charge us for talking with someone, like our previous software company did. I truly believe that the training experience and smooth transition that we had with AutoSoft was in large part, due to the fact that each one of our employees embraced the new system, and knew ahead of time that there would be changes and to go into this with our eyes wide open, not with blinders on. With that being said, our conversion went extremely well, with very few glitches. It was important that we held meetings before we converted and explained to everyone what to expect and why we were making the changes. Everyone came together as a team, and the conversion went smoothly. Even our 40-50-60 year old employees adapted well.

Avantages :

Overall, we are very satisfied with this software. We have been using this software for 3 months now, after coming from one of the major national software brands. It is very easy to use, and our employees all seemed to train and adapt easily. There were a few small glitches, but nothing major. The glitches were on our part, not Auto Soft. All departments integrated and worked well with each other. Accounting was easy and payroll especially, was very easy to run. Accounting has some nice features. The Parts, service and F&I departments all integrate well. The monthly software fee is very reasonable, and has saved our company a lot of money, (several thousands of dollars each month).

Inconvénients :

The only small downfall that we can see with Auto Soft, is in the Service Warranty area. When we enter a repair order for warranty submission, there are a few extra steps that we have to enter in order to close it out. There may be a short cut to what we are currently doing, so this may actually not be an issue. Our office manager and our warranty manager are currently working that out. For only being on this system for 3 months, actually everything is going smoothly.

Donna
Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Autosoft crm is easy to use and affordable

4,0 il y a 5 ans

Commentaires : We are working much quicker to get customers in and out.

Avantages :

It keeps everything basic- but also includes all vital aspects of inventory management and sales. It is by far one of the best systems we use

Inconvénients :

When working in service the system is a bit confusing but with proper training it is easy to get familiar with

Cameron
GM (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

No way to see its problems until you purchase.

3,0 il y a 4 ans

Commentaires : Good Idea, Good Price, Poor Delivery, Stagnant Development, Deficient on Functions

Avantages :

Was able to view a bit more reporting than what we were used to. It integrated well with some providers we couldn't before.

Inconvénients :

The constant glitches and computing errors the system produces. There's many functions that should be standard across the DMS world that you're unable to do in this system. They're not end of the world but there are MANY and they're a constant nuisance. Support will always say that a fix or feature is "in development" but its just an attempt at putting fire out. It's cheaper than many others we looked at, but you get many headaches along with it. Spend the money and get a DMS that will work for you.

Becky
office manager, controller (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Why I like Autosoft

5,0 l’année dernière

Commentaires : I really like the support team that I have, from [sensitive content hidden] to all the accounting, hardware, inventory support staff..they are always willing to help and are very interested in helping solve my problem

Avantages :

It's user friendly, and very logical in my world...

Inconvénients :

on days when our dealership is open...sometimes they are not.Isn't really a problem, this would not let me submit without writing something here, it's optional

Tami
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly Dealership DMS

5,0 il y a 2 ans

Avantages :

We integrated Autosoft in 2018, the process was simple and virtually seemless

Inconvénients :

The downfall was that the Accounting side was on a hosted site where finance was web based

Peter
Part Manager/I.T. (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Old software

2,0 l’année dernière

Commentaires : It works (mostly) and is very inexpensive. The help line people are very nice and helpful.Could not recommend to anyone in todays I.T. environment based off the reason listed above. Having to make our I.T. environment less safe to get a program (ASI) to properly run is not a good sign of proper coding and testing. This should at the top of the priority list to fix.

Avantages :

Its cheap and the employees are nice and helpful.

Inconvénients :

Constant crashing. Failure to run more than one instance. Have to turn of UAC for the DMS to work (this one is huge. We have to turn off integrated windows controls to get ASI to run, this should illegal).

Joshua
Sales/Web Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

It does the job

3,0 l’année dernière

Commentaires : over the last 10 years it has be positive with very few negatives.

Avantages :

I like the fact that most of our F&I software is easy to use. It doesn't do a good job of decoding vehicles though.

Inconvénients :

The lag on the accounting, parts & service side is disappointing. We also seem to get kicked out a lot.

Cindy
Service Advisor (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cindy's View of AutoSoft

4,0 l’année dernière

Commentaires : AutoSoft is ok, It is very basic & simple.

Avantages :

it is quite simple & user-friendly, too simple for the experienced / computer savy.

Inconvénients :

It is slow, it chokes off a lot, it needs updating, needs a predictive text feature / spell checker

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Auto dealer DMS

4,0 il y a 6 ans

Avantages :

Format is simple and easy to use. Function finding is intuitive.

Inconvénients :

Glitches are more common than I would like. Has resulted in some loss of data. Over all still a good program.

Nathan
Nathan
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Negative Stars

1,0 il y a 2 ans

Commentaires : Terrible.

Avantages :

Nothing. This software is all smoke and mirrors.

Inconvénients :

Everything. Don't waste your time. They lock you into a 3-year contract for a reason. You would not want to stay in a relationship with them unless you are forced to.

Sarah
Bookkeeper (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Autosoft review Lamb Motor Co.

5,0 l’année dernière

Commentaires : I have been able to find mistakes of things that have happened in the past and move forward in an attempt to correct those errors. And when I run into an issue, I have been able to call and get assistance rather quickly and easily from the support team.

Avantages :

For my position I like that I can easily make required entries and be able to find past entries to look back on if I need to wrap my head around what I need to do.

Inconvénients :

I'm not sure, with time as I continue to get more acquainted with the software I would be able to find something.

Theresa
office mgr (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

When something happens they can't explain, it's a "glitch". You have to watch your payroll closely

2,0 il y a 6 ans

Commentaires : easy program for someone new to company to learn.

Avantages :

Easy to use. Accounting side is easy to use. this is about the only pro I can give you for this software.

Inconvénients :

Too many things happen that they can't explain. Old vehicle sales show up in the sales journal and the only explanation is someone in sales was "looking that customer up & pushed the old sale back to accounting." Hogwash. Too many glitches happen that they can't explain. There for a while there were so many that I was wondering if a disgruntled employee might be sabotaging their software.

Réponse de l'équipe de Autosoft DMS

il y a 6 ans

Hi Theresa, We are sorry to hear about your bad experience and would like to apologize. We would like to learn more about your experience and have the opportunity to make things right. I will have someone reach out to you as soon as possible. Thank you.

Leslie
Controller (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Easy to use software, excellant customer service.

5,0 l’année dernière

Commentaires : While there are changes I would like to see, I can honestly say that Autosoft does what I need it to do and the customer service is fantastic.

Avantages :

I love the simplicity and ease of use of this software.

Inconvénients :

I dislike that I have to update customer data in more than one location. I would also like the capability to upload all reports to excel.

Katelyn
Finance Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Autosoft is an overall extremely helpful accounting system.

5,0 il y a 6 ans

Commentaires : Effective management within the department I am currently in.

Avantages :

What I like most about Autosoft overall is how organized it is. It has individual accounts that help you keep track of the most specific things that in turn allow you to manage your business more effectively.

Inconvénients :

My least favorite thing about Autosoft is the change I understand will be taking place very soon. From what I was told Autosoft will merge with the internet, which I am not anticipating being as the system as a whole will more than likely change a great deal in the process. I'm not looking forward to re-learning everything there is to do with the system.

Réponse de l'équipe de Autosoft DMS

il y a 6 ans

Hi Katelyn, Thank you for your review! We are so glad to hear you are pleased with your DMS!

Joe
Parts Manager (É.-U.)
Automobile, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Worst DMS available

2,0 il y a 6 ans

Commentaires : Overall a bad experience in parts and service.

Avantages :

the only thing to like about it is the price and that's where it ends, works on the vehicle sales side but not at all in service

Inconvénients :

Everything, constant problems with losing information in RO's, not adaptable to other information systems. Horrible customer service. What else can I say?

Norm
Service Managert (É.-U.)
Automobile, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

[sensitive content hidden] point cdjr service

4,0 l’année dernière

Commentaires : system does the basic but does not integrate with outside vendors

Avantages :

ease to learn basic of the system for new employees

Inconvénients :

cumbersome billing and lack of reports pulling lop reports or exporting to excel

Daniel
E-Commerce Manager (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Major Improvements

5,0 il y a 5 ans

Avantages :

Auto Soft has made major improvements to their software. Its lot more user friendly and connective with other companies.

Inconvénients :

We had Auto Soft do to limited abilities to in their software. We haven't returned but have found major improvements on their software.

Sarah
Marketing manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Get What you Pay for

4,0 il y a 8 ans

Commentaires : AutoSoft isn't the most involved DMS out there, and there are times when we need in-depth reporting that we're unable to achieve, but it's also one of the cheapest DMS's out there - hence my review title - you get what you pay for. For the most part, it gets the job done!

Avantages :

Cheap Cost, live customer care, easy to Use

Inconvénients :

Not very in-depth with their reporting tools, not always able to achieve what I need to

STEPHEN
SALES MANAGER (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

USED THIS SYSTEM FOR 11 YEARS- STAY AWAY

1,0 il y a 6 ans

Avantages :

NOT A DAMN THING IS GOOD ABOUT THIS COMPANY

Inconvénients :

THEY CHARGE YOU FOR SUPPORT!!! HOW OUTRAGEOUS AFTER TAKING THOUSANDS FROM YOU FOR A DECADE!!!

Mark
Director (É.-U.)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Worked great!

5,0 il y a 6 ans

Avantages :

We had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There will see we had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There Several other dealerships around us that we shared this with as well.

Inconvénients :

There really wasn't anything wrong with it to describe. Other than getting used to it no issues to report.

Réponse de l'équipe de Autosoft DMS

il y a 6 ans

Hi Mark, The Autosoft DMS team is so glad to hear about your satisfaction with your dealer management system. Thank you so much for the kind words. -The Autosoft Team

Hillary
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Doesn't integrate with anything

4,0 il y a 8 ans

Commentaires : Autosoft could be a great product, but it doesn't integrate with ANY of our other programs. We work constantly to keep everything running smoothly between databases, programs and vendors and our biggest (and truthfully only) road block is AutoSoft. By itself, it works great... but unfortunately in today's automotive age, your product has to be able to talk to other products. Also, the couple of times I called support they seemed to know only as much as I do about the product. It's a good price, but in the end, you get what you pay for.

Tom
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Frustrating at times

2,0 il y a 7 ans

Commentaires : Information from Repair Orders sometimes will switch from one RO to another, Prices have been going up, up and up forcing us to look for a provider that we get what we pay for. It seems since the business has changed hands its value has plummeted