One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Traduire avec Google Translate Publié le 07/09/2017
Paul A.
CEO
Internet, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Avantages: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Inconvénients: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

It just works, and it keeps getting better

Traduire avec Google Translate Publié le 31/08/2017
Franz-robert V.
Lead ux, senior dev
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: All communications in one channel : slack!

Avantages: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Inconvénients: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

Traduire avec Google Translate Publié le 14/03/2018
Andy R.
Executive Producer/Audio-Visual Alchemist
Production audiovisuelle
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Inconvénients: I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

Réponse de l'éditeur

envoyé par MailClark le 20/03/2018

Hi Andy, Thank you for your review! If you need help to start answering from Slack, let us know, we'd be happy to share some tips :)

Great addition to our Slack team

Traduire avec Google Translate Publié le 02/09/2017
Jason F.
Director of Business Development
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Avantages: It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Inconvénients: Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Jason, we¿ve taken good note of your feedback indeed. We¿ll keep you updated, thank you for your review!

The product is easy to use, it has 100% success rate (no undelivered mail), also, there is no delay.

Traduire avec Google Translate Publié le 31/08/2017
Moe M.
Staff Engineer
Construction, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : asdf
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our client's send us work order through email, those work order related emails are automatically forwarded to a specific slack channel. That way emails from clients never get lost.

Avantages: Ease of use, no undelivered mail so far, no lag in delivery.

Inconvénients: Per month charge is little steep, especially when the email volume is limited, tiered pricing would be better

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Moe, thank you for your feedback, this is really interesting since we¿re always looking to improve our pricing. If we make a change, you'll be among the first to know!

Great slack app

Traduire avec Google Translate Publié le 03/09/2017
Phil D.
CEO
E-learning, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Emails in one place

Avantages: Mailclark is easy to use, setup is as simple as creating email addresses and then chasing your apps to send to these email addresses instead.

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Phil, Thank you for your review! If you ever have questions about MailClark, we'd be happy to help!

Easy on-boarding, prompt response. Does what it says it does.

Traduire avec Google Translate Publié le 31/08/2017
Charlie K.
Dir. Special Projects
Médias en ligne, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: quicker response times to customers, less need to ping other staff multiple times, since they see the incoming mails too.

Avantages: Slack integration makes it easy to have multiple people participate in handling incoming queries. Built in help menu is also a plus.

Inconvénients: Unable to initiate a general tweet - can only retweet or reply to others. That's the biggest opportunity for improvement IMHO.

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Charly, thank you for your feedback! We've added your suggestion to our feature requests' list¿we¿ll keep you updated of course.

Simple, smart

Traduire avec Google Translate Publié le 31/08/2017
Wessel V.
IT Admin
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : asdf
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Easy inbox of all your social accounts. Plus you can react easily to incoming messages from all your social accounts

Inconvénients: Mail function can be better. It is easy to react, but the from address is not easy to adjust. It can be seen as spam

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Wessel, thank you for your review!
Have you tried our new 'Connect an existing account' feature? The setup is much easier. Feel free to contact us via a Slack DM to MailClark if you need help.

Very positive

Traduire avec Google Translate Publié le 31/08/2017
Tracey M.
Social Media Manager
Services aux consommateurs, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: save time

Avantages: once set up no further work needs doing. This means I can easily just let it run and do its thing to save me time every day.

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Tracey, Thank you for your support! Remember you can join our team whenever you need support or to share your suggestions to make MailClark even better!

I'm using mailclark for forwarding mail, like a big mail box

Traduire avec Google Translate Publié le 01/09/2017
Adam R.
Java Developer
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Easy to receive and use mailboxes.

Avantages: Nice theme, easy to use. It's nice that i can send emails from slack, and receive them on this platform too.

Inconvénients: I didn't found a good tutorial how to use it, and community is too small for now. But after they will grow up, this product will be great.

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Adam, you¿re right, we should create more tutorials for our users. Have you seen our quick start guides e.g. https://mailclark.ai/help/quick-start-guide or https://mailclark.ai/help/email-groups-in-slack?

We have been using MailClark to notify us of email messages generated from our webform

Traduire avec Google Translate Publié le 31/08/2017
Aaron S.
Developer / Performer
Musique, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The software has been working flawlessly since implementation. We are able to deliver specific email messages received to our Slack users without the need to login to gmail.

Réponse de l'éditeur

envoyé par MailClark le 19/09/2017

Hi Aaron, thank you for your review! Feel free to reach us via a Slack DM to MailClark if you ever need support!

Great way to respond to emails via Slack, I love it

Traduire avec Google Translate Publié le 30/10/2018
Barbara R.
Head of Customer Success
Logiciels, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My team is more productive using MailClark to track responses to users on our application.

Avantages: I love being able to respond to emails in Slack.

Inconvénients: I only wish the customized signature feature had some more formatting options.