Avis clients sur Rescue

Rescue - Avis

Avantages :

Le logiciel me permet de contacter Microsoft, et d'être aidé à distance via ce logiciel professionnel.

Inconvénients :

Le prix, le logiciel est vraiment chers par rapport à certains concurrents.

Bon outil

Avantages :

Contrôle à distance pour une assistance au travail pour entreprise

Inconvénients :

Aucun Point faible constaté pendant son utilisation

Très pratique

Avantages :

Lorsque j’ai des soucis avec mon ordinateur, l’informaticien peut prendre le contrôle à distance, cela est un gain de temps et d’argent considérable.

Inconvénients :

Pas de point faible mais cela fait un peu peur qu’on ait accès à l’entièreté des fichiers de l’ordinateur

Remote support at your finger tips

Avantages :

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Inconvénients :

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

LogMeIn Rescue - Essential Support Software

Commentaires : Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Avantages :

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Inconvénients :

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

May 2022 Update Broke this Product

Commentaires : Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

Avantages :

Reliable - unattended access - ease of use with client

Inconvénients :

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Rescue really works great.

Commentaires : We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster.

Avantages :

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

Inconvénients :

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

Great Product, But a Bit oo Expensive

Commentaires : Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Avantages :

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Inconvénients :

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

LogmeIn Rescue is a nice tool to have.

Commentaires : This is a great tool for any IT Professional that will be supporting customers remotely.

Avantages :

It works well especially with customers that do not have good computer skills.

Inconvénients :

This software takes effort and time to setup properly. It can be confusing for an end user to adapt.

Excellent tool that gives you the ability to see what the user sees and even control their desktop

Commentaires : It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

Avantages :

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Inconvénients :

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Great tool to support your team!

Commentaires : We love being able to remote support our team.

Avantages :

Easy of access in joining sessions both scheduled and impromptu.

Inconvénients :

The installer can take a few extra moments at times to join screens.

Great software. Does everything required and more.

Avantages :

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Inconvénients :

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Simple and Powerful

Avantages :

Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless. Multiple sessions allows for troubleshooting with ease.

Inconvénients :

file transfer speed could be improved. Overall fantastic though.

LogMeIn Rescue - one of the simplest and greatest remote session product

Commentaires : Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

Avantages :

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Inconvénients :

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

LogMeIn Rescue makes remote IT support simple and fast

Commentaires : As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment.

Avantages :

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

Inconvénients :

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

one of the best remote tools

Commentaires : easy way to fix clients computer issues with out dealing with email back and forward if you have clients out side of your building I support clients all over the globe and this tool is the best for me to assist them.

Avantages :

One of the best remote tool for the IT world I used this software every day when clients not follow my direction on on email so i remote in to their computers to help them out and this is an easy way to do that cannot live without it. hahahah

Inconvénients :

NO cons its simply enough that anyone can used no one can go wrong without it I think every company that does IT should do have this tool.

Great Remote Support Tool

Commentaires : Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

Avantages :

Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

Inconvénients :

Nothing. It always worked. I never had an issue.

LogMeIn Rescue

Commentaires : I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

Avantages :

This software provides easy access to the end users device and makes remote support so much more convenient.

Inconvénients :

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Remote tool you can count on.

Commentaires : It was really easy to deploy it and have my team start using it. There are very little internal training required. We have also had pretty decent experience in the few occasions we have had to contact their support staff.

Avantages :

I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click. It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down.

Inconvénients :

It is expensive. No getting around it. But you are paying for exceptionally good quality.

Reliable, instant screenshare tool

Avantages :

We've tried other screenshare tools on the market but LogMeIn Rescue was the best product that offered fast and easy-to-use screenshares. Many of the customers our Support Team works with are technically challenged. LogMeIn Rescue has helped provide a solution to a major issue we had regarding setting up screenshares with users who don't even know how to turn on the computer sometimes.

Inconvénients :

Pricing is a little steep, but you get what you pay for. It's a good product and you will pay more for it.

Good

Avantages :

You can connect to your customers/clients remotely by sending them a web link and a secure pin code for them to enter. You can request control of the computer and the customer authorises this action. there is the ability to record the session too which is helpful for reviewing support cases.

Inconvénients :

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. The support team are actively assisting with this.

Log MeIn Rescue is awesome!

Commentaires : love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

Avantages :

Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

Inconvénients :

pricing could be better,

IT DEPARTMENT MUST HAVE

Commentaires : I used this software in its early inception and as it grew it just continued to get better.

Avantages :

The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

Inconvénients :

The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

Very Helpful Tool

Commentaires : We are a large construction company and have jobsites all over the U.S. When one of our end users has a problem with their PC or software they are trying to use they just jump on LogMeIn and we fix them right up.

Avantages :

Great for helping our end users that are out in the field and have computer issues

Inconvénients :

Not much to say bad about it, helps us every day.

LogMeIn Rescue Review

Commentaires : This is a good tool for remote troubleshooting of PC issues

Avantages :

I use it daily in troubleshooting PC related issues remotely, it has alot of good features which make remote troubleshooting smooth

Inconvénients :

Sometimes it gets blocked by PC firewalls and this requires making some changes to the PC settings, which can be difficult if the company does not give its employees admin access over their PCs