Avis clients sur LogMeIn Rescue

Rescue - Avis

Avantages :

Le logiciel me permet de contacter Microsoft, et d'être aidé à distance via ce logiciel professionnel.

Inconvénients :

Le prix, le logiciel est vraiment chers par rapport à certains concurrents.

Bon outil

Avantages :

Contrôle à distance pour une assistance au travail pour entreprise

Inconvénients :

Aucun Point faible constaté pendant son utilisation

Très pratique

Avantages :

Lorsque j’ai des soucis avec mon ordinateur, l’informaticien peut prendre le contrôle à distance, cela est un gain de temps et d’argent considérable.

Inconvénients :

Pas de point faible mais cela fait un peu peur qu’on ait accès à l’entièreté des fichiers de l’ordinateur

Quick and easy to connect remotely with clients

Commentaires : Effective and efficient solution to resolve our customers issues via secure remote access.

Avantages :

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds.It saves our time and money.Also it will gain our customers satisfaction on our solutions. It is the best solution when we want to support customers via remote access.Even we can have more than one remote sessions.Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

Inconvénients :

User interfaces should be improve more with UI/UX principles and guidelines.

Great remote connection tool

Avantages :

I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

Inconvénients :

I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

Good, could be better, and the support is lacking

Avantages :

Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

Inconvénients :

The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Fantastic Remote Access Software to Service a Distant Computer

Commentaires : LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

Avantages :

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

Inconvénients :

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Use LMI Rescue daily to serve our users

Commentaires : It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

Avantages :

LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

Inconvénients :

It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Very easy to use!

Commentaires : I've seen some people complain that it's hard to explain to customers how to install. I've experienced that some which was frustrating, but if you are able to explain things in layman's terms to the other end you will be fine. I used this program as a tech support agent and it made my life so much easier! I was able to take control of the customer's computer and get things done quickly and efficiently instead of directing the customer to do it, which can be so time-consuming.

Avantages :

Super easy to use! The program does all of the work for you! You couldn't ask for a smoother experience for your customers when it comes to trying to figure out their issues.

Inconvénients :

There's really nothing I didn't like. It is all around a great program!

Logmein Rescue Review

Avantages :

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Inconvénients :

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

Rescue is Great for Remote Support for PCs and some Mobiles

Commentaires : Overall experience has been wonderful. It does what it needs for us but could use some new features and device/OS support.

Avantages :

I like how easy it is to get connected to a customer to start working on their issue. Unattended access/rebooting is also a handy feature so the customer doesn't have to be at their desk the entire time.

Inconvénients :

Needs more frequent updates with new features & fixes. It also needs a technician console for Linux. Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use this. It makes us have to reassure the customer that we're not scammers and have their best interests in mind when it comes to solving their problems. When dealing with customers who were just scammed, we don't have an alternative software to use.

Logmein

Commentaires : Works well for remote IT help.

Avantages :

The great thing about logmein is that I can send my internal customers with an email with a direct link so that I can access their the computer remotely to help with program installations. Very easy to use.

Inconvénients :

Logmein has a bit of security loophole where users may not be aware that another person still has rights to see and control their computers.

Really really is one of the best remote support software!

Commentaires : It really helped me to support customers with so much ease.

Avantages :

I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Inconvénients :

Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

LogMeIn Rescue - one of the simplest and greatest remote session product

Commentaires : Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

Avantages :

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Inconvénients :

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

Great for remote supoort

Commentaires : The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Avantages :

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Inconvénients :

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Remote Access with chat :)

Avantages :

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

Inconvénients :

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Great Remote Support Tool

Commentaires : Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

Avantages :

Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

Inconvénients :

Nothing. It always worked. I never had an issue.

LogMein best remote work software

Commentaires : I am working with a security software company, this tool is very effective to help us solve and troubleshoot problems by establishing a remote connection

Avantages :

I am using LMI or LogMein software for more than 6 years since I am technical support in the BPO industry. The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS

Inconvénients :

Overall the feature is very good, I think it must need a better resolution.

Remote tool you can count on.

Commentaires : It was really easy to deploy it and have my team start using it. There are very little internal training required. We have also had pretty decent experience in the few occasions we have had to contact their support staff.

Avantages :

I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click. It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down.

Inconvénients :

It is expensive. No getting around it. But you are paying for exceptionally good quality.

Reliable, instant screenshare tool

Avantages :

We've tried other screenshare tools on the market but LogMeIn Rescue was the best product that offered fast and easy-to-use screenshares. Many of the customers our Support Team works with are technically challenged. LogMeIn Rescue has helped provide a solution to a major issue we had regarding setting up screenshares with users who don't even know how to turn on the computer sometimes.

Inconvénients :

Pricing is a little steep, but you get what you pay for. It's a good product and you will pay more for it.

LMI - My go to remote app

Avantages :

LMI simple and easy to use for technicians. I have used this software for over 5 years and I dont know what I did with my life before that. Walking a customer through the initial connection - even the not so savvy customer - is smooth and simple.

Inconvénients :

So far I have not had any issue with LMI or any of its connection features.

Great product! Saves our dept hours in time for support.

Commentaires : Increased productivity within my dept. Saving time and therefore saving money.

Avantages :

Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

Inconvénients :

The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

LogMeIn Rescue // Off-site IT's Best Friend

Commentaires : LogMeIn Rescue helps keep our nationwide network up to date and on the same page. Our IT department is located out of state, so this program allows them to connect to our local computers and fix issues. New computer setup, printer connections, network connections, software updates; this program helps our company thrive.

Avantages :

LogMeIn Rescue allows IT administrators to log in your computer to fix issues. Simple key code creation on one end, then key code insertion on the other end, allows connection of IT to control computer. From coding to fix internal issues, to printer connections. Very easy to use and allows company computer systems to stay up to date.

Inconvénients :

In the five years of use, I have not found any dislikes.

I used LogMeIn Rescue in my last job. It was an awesome product for remote support

Commentaires : I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product!

Avantages :

I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

Inconvénients :

There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

I miss this software so much.

Avantages :

It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Inconvénients :

Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.