Avis clients sur Swoogo

Swoogo is Simply the Best Registration Software

Avantages :

Swoogo is very flexible and allows us to meet the needs of our many clients. We've used multiple online registration products and Swoogo EASILY beats them all! Swoogo makes creating up events very easy, has many options allowing us to customize our builds based on each client's needs, is constantly being updated and has more features than most other products. Reporting is very easy. Despite being only a 5 person company, I feel like a big fish in a small pond. I feel "heard" when we make suggestions. Customer service is the best and very responsive! I wish we got more limited access/reporting users in our package but there is even a work around for that by building a password-protected report site. There is a integrate app option that I'm hoping even more features will be added to soon. We use Swoogo on a daily basis and process about 7,000-10,000 registrations per year. That number has increased since we started using Swoogo and I credit much of that to the happiness of our clients and the ease of use for registrants. Swoogo is a very easy "sell" to our potential clients. When they see it they love it too.

Inconvénients :

Would like to see the integrated App more feature-rich so I can use it for my clients. If you need a more simple app it is very inexpensive and will work great.

Project Pivot

Commentaires : Excellent! We consistently recommend Swoogo to our clients for an all in one event solution.

Avantages :

Everything. Swoogo is a game changer for our team. It allows us bridge the gap that other platforms contain, payments are easy and seamless, email marketing allows us to customize outreach to attendees with critical information, the management features allows us to perform mass updating on the administrative end saving us hours of time to complete seating assignments and push out notification reminders.

Inconvénients :

A pro and a con is having the ability to allow a administrator to handle the reservation, there is no way to know who is the attendee and who is administrator. Other than that, no complaints.

Swoogo for your events?

Commentaires : I recommend you try Swoogo and see if it works for you and if it does great.

Avantages :

We like that with Swoogo you can transfer data from one platform to the other, and it offers a good number of features that other event management products don't. It also gives you the opportunity to use it for more than one event which is awesome due to the number of events we host in a year.

Inconvénients :

Customer service is the worst and getting them to add basic tools is a waste of time. They have you send a request and if it gets more votes from people requesting the same feature then they will work on it, otherwise, you are left paying $ for something you can't use.

Seamless Event Registration with Swoogo: A Game-Changer for Corporate Events

Avantages :

As an event organizer tasked with orchestrating seamless corporate gatherings, finding the right registration software is paramount. Enter Swoogo – a dynamic platform that has seriously updated the way I manage registrations for my events. What truly sets Swoogo apart is its user-friendliness coupled with its impressive array of features. Whether it's creating custom registration forms tailored to my event's needs or analyzing data, Swoogo offers unparalleled flexibility. But it's not just about functionality – Swoogo goes the extra mile with its "bells and whistles." The platform's ability to automate email communications, generate detailed reports, and facilitate attendee engagement through personalized messaging has truly elevated the registration experience for both myself and my attendees. Moreover, Swoogo's customer support team deserves commendation. Their responsiveness and expertise have been instrumental in resolving any queries or issues promptly, ensuring smooth sailing throughout the event planning process. In conclusion, Swoogo has become an indispensable tool in my arsenal for organizing corporate events. Its ease of use, robust features, and exceptional customer support make it a standout choice for any event organizer looking to streamline their registration process. If you're in search of a registration software that ticks all the boxes and then some, look no further than Swoogo. Highly recommended!

Inconvénients :

I don't have any particular complaints other than I wish that I had the time to schedule training on all of the extra things I could do to make my landing pages and reg forms look more professional. I know the capabilities are there with Swoogo, but I need the time to learn them!

Swoogo is the Only Way To-Go!

Commentaires : The Swoogo staff are really friendly and do their best to find solutions to any issue you may have. They always communicate with me quickly, which is so important! I love the product and truly think event professionals should switch to this platform because it is easy to use, has made my job easier, and made our registration sites look so good with all the template options!

Avantages :

Swoogo is soooo customizable compared to other registration platforms available today. You can ask any question in your registration process and create endless sub-questions based on an attendee's answers. The reporting is simple to understand and run, and the customer service is very fast and friendly.

Inconvénients :

I only wish Swoogo could implement a stronger session waitlist system. Currently, you have to manually ask folks on the waitlist for a session if they want that spot, then you have to move them yourself. It would be awesome if once spots opened, an email was automatically triggered to the attendee, giving them X amount of time to take the spot before the system notified someone else.

Best all around conference and reg software especially for your money

Commentaires : Excellent. Customer service is fantastic. There are times I reach out out 2-4 times a day with questions and I get responses right away. Sometimes they even record a video to show my how to do something. No complaints on the customer service.

Avantages :

I have used many registration and conference software tools. I find Swoogo to be the most user friendly on the back end. The features are robust. The pricing is considerably less than Cvent and I think Swoogo's product is richer and easier to use.

Inconvénients :

The conference templates to select from don't provide a lot of flexibility and if you don't know any coding, it's difficult to change things on your own. I'd like to see more flexibility with the templates itself.

Swoogo is Rad

Commentaires : Swoogo's team is knowledgeable on both the admin/sales and help desk side. If we can't figure out how to make the software do what we want, the help desk is always there to assist giving clear and concise options and instruction.

Avantages :

We love Swoogo's interface and the intuitive nature of the software. It's so flexible, particularly for a website designer. The software has dense capabilities once you get in there that meet demanding needs.

Inconvénients :

I'm not the demographic that appreciates flippancy in business. But you do you.

Powerful and customizable event platform

Commentaires : Overall experience has been great. We have been using Swoogo for over 8 years. We have had many successful events with 2000+ attendees and 5000+ virtual attendees.

Avantages :

Highly customizable Modern looking Support is great Modern integrations and well documented APIs. Access to Dev team forums for suggestions and support

Inconvénients :

At the time it was very new so we took a risk but it was well worth it. A little slower on the integrations and updates but I also appreciate this because once on the road map, integrations and updates are well thought out and done right.

Best event management software for event planners

Commentaires : Love working with Swoogo! I feel like they take the time to truly understand what their customers want and need and adjust their strategies accordingly. I also appreciate when customer support is responsive and helpful - that almost always is the case - and people do go above and beyond to make sure you are heard and seen, which is always a comfort when event managers are juggling a million other tasks.

Avantages :

-ease of functionality -customization of websites, reg forms, and reports -pricing -customer support -integrations with other products without it being a hassle -overall easy, DIY offering that can be expanded to a much more custom service, depending on the need

Inconvénients :

-mobile app --- still a bit archaic in functionality -new features take a bit of time to get out

Why Every Busines Needs Swoogo

Commentaires : My experience with Swoogo has been awesome.

Avantages :

We have used Swoogo it streamlines events organization and management. From hybrid to virtual to in-person events, Swoogo is a great solution and offers top features.

Inconvénients :

With Swoogo, nothing really fails. It is the best.

The Swoogo Field of Dreams

Commentaires : Overall, I have had a very welcoming and supportive experience with Swoogo. Even though they are an event software, I feel apart of a community. Our company's events continue to elevate as I learn more, talk more, and implement more Swoogo features.

Avantages :

I thoroughly enjoy multiple things about Swoogo. To start, you can make absolutely anything within Swoogo. Have different registration types for your event? Done. Want registrants to only see their relevant information? Done. Need an attractive event site to draw in registrations? Done. As the saying goes, if you build it, they will come. Not only that, the customer support team has always been timely and extremely helpful. Even when I've had to ask a question I couldn't find the answer to, and it was an easy fix, they were there to help. The support team can access your event to give you direct fixes and help on any problem you are facing.

Inconvénients :

I would not say this is a con, but something to be aware of before purchasing: Swoogo has a little bit of a learning curve. There are so many opportunities to tailor your event registration to whatever you need, it can honestly be overwhelming at first. However, Swoogo has multiple educational outlets to learn and understand the platform: the knowledge academy, live trainings, monthly webinars, and the support team. When my company first assigned me to manage and create our events, I was nervous about understanding all the features and how to use them properly. After completing the live training and chatting directly with Swoogo experts, I feel like there is now nothing I can't tackle.

Swoogo is a top-tier registration platform!

Commentaires : Swoogo is an EXCELLENT registration platform, from start to finish. From building and customizing your registration site, to managing your people and registrations, to communications and emails, to creating reports and analyzing data-- Swoogo is the complete package. I love this tool, and sing it's praise any chance I get.

Avantages :

There is so much functionality. Everything you need is in one place. I learn about and am amazed by the features/functionality everyday. And at the same time, it's so user-friendly and easy to learn. The platform is intuitive and just makes sense. And, the online support platform is excellent. There are TONS of resources and articles to help learn and troubleshoot. They have an awesome help ticket system as well. Their customer support is the best in the industry-- with FAST response times and solutions to any issues that you have.

Inconvénients :

The mobile app is basic in functionality, so we're looking forward to mobile app improvements.

Swoogo is the best event management platform I have used

Commentaires : I can't say enough good things about Swoogo. The user experience, the end-user experience, the customer support, the integration with other tools... everything is so well-designed and user-friendly. Anyone who is looking for an event registration and event management tool should look no further.

Avantages :

I've used several event management platforms and Swoogo is by far and away the best one available. It's event builder is flexible, allowing us to design customized registration and virtual/hybrid event experiences as fits the needs of our event/funder. The user experience for our registrants is intuitive and pleasing to the eye. Our Marketing team loves the flexibility with the email designer and the ability to send custom emails to different groups within an event's registrants, and they also find the reporting features tied to emails extremely helpful. Finally, the team at Swoogo is outstanding. Any time I have had a question, their customer support team responds quickly and they have always been able to come up with a solution.

Inconvénients :

The only thing that comes to mind is that I would love the ability to merge contacts in the Swoogo address book. Occasionally we have someone who registers for one event using their professional email address and another event using their personal email address, so now they have to contacts in our Swoogo address book. I'd love to be able to merge them so that we get a complete picture of their registration history with VentureWell in one contact record. That's fairly minor though - I'm exceptionally pleased with Swoogo's product!

Swoogo is the best in town!

Avantages :

This software is widget based which is the "drag and drop" feature. Which makes building super quick, super easy and super customizable. The finished product looks like you spent weeks developing it. The registration process is also super easy to customize and add logic too. You are able to create multiple paths and get really specific. In addition to that, you can have specific emails based off registration. The reporting is very clear and concise and gives you all you need to know up front as well. The support team is available basically around the clock and are super personable and ready to help.

Inconvénients :

There are only 2 things I wish I could change about Swoogo: 1. I wish the platform had abstract management (which that may be in the works *fingers crossed). and 2. I wish there was a call center instead of chat/email for the support team. Granted the support team is absolutely wonderful. They reply quickly, they are detailed and they have event sent me video chats to walk through issues before. But it would be nice to have a last resort phone number in case of emergencies.

Best event software I have ever used

Commentaires : My experience with them has been truly exceptional and I have switched several other services that we used to use into this one so that I can have as good of an experience with all of our different event technology and not just attendee registration anymore.

Avantages :

Best event software I have ever used! It is the first one that finally gives me the freedom to do everything I need to do quickly and well and total open source to connect to other things I need as well. Using this system has made our events look much better online, saved tons of staff time and single-handedly got me through the pandemic with our switch to virtual tools as well.

Inconvénients :

There’s very little that I don’t like but sometimes Google auto fill Kent interfere with it a little bit

Top Business Decision | Selecting Swoogo for Event Management

Commentaires : Exceptional. We learn and discover new features and functions with every event we host, and my opinion of the software just keeps improving.

Avantages :

After migrating from another highly rated event management software, I assumed Swoogo as a product may be equivalent. Wrong. It has exceeded our expectations on performance and features in every way. Registration? Superior. Session Check-In Functionality? Superior. Seating Charts: Fully integrated into registration, and out of this world better. Self-Check-in: Fully integrated, free, and fantastic. And customer service? Responsive and knowledgeable. On top of the features, Swoogo's pricing structure is a huge benefit. Our organization hosts many events. With the pricing structure of past event management software, we paid per registrant. As a result, we were forced to use two separate platforms; one for paid events, one for free events. With Swoogo's pricing model, for the first time we are able to run all events on a single platform. Overall, I have been blown away and count bringing Swoogo to our organization as one of the best business decisions I have made in my career.

Inconvénients :

I have two wish list items for improvement. 1) Customer service can only be contacted by email/ticketing system. There is no phone or chat support, and when you have a time sensitive question, that would be appreciated. 2) My rule of thumb with Swoogo is that absolutely everything 'can' be done, it's just a matter of figuring out how. There is an infinite number of 'if this/then that' customizations, but getting to the desired outcome is not always fully intuitive. Fortunatley, customer service is both patient and creative when faced with a 'we are trying to get the reg flow to work like this...'

Swoogo is in a Class all of it's Own

Commentaires : Overall I could not be happier with not only Swoogo, the product, but Swoogo the company. They are easy to work with, and during the pandemic, they proved that they TRULY value the relationships with their clients. They went above and beyond with being flexible during the pandemic.

Avantages :

As an independent meeting planner I have reviewed / used/ tested, easily over 50 different registration programs over the course of my 25+ year career. Some have some great features, some not so much. Some are easy to use, some not so much. Some have great tech support, others leave you wanting to claw your eyes out after reaching out to tech support 20 times only to get an automated message telling you how they will get to your ticket as soon as possible, not. Keep in mind that I have many different clients all with different needs. And for many years, we owned licenses to various platforms, just so that we could service each of our clients. Swoogo does to have every bell and whistle out there, but they do have 99.9% of what I, and my clients, need. Swoogo is, and I do not say this lightly, the best registration platform that I have ever used. And it's not just the platform, it's the company and people behind it. What do I like best? The ease of use; things are where you would expect them to be. The program is inherently intuitive. The way it is organized, and just makes sense. If you cannot figure out something, tech support is easy to reach. Speaking of tech support, you can easily find all your previous requests and the tech supports answers all in one convenient place in your account.

Inconvénients :

I actually had to think about this one - the answer is nada, nothing, zilch.

The best event management and communications tool ever

Commentaires : Exceptional. I've been using it for managing various events and campaigns so can hardly imagine my working life without it :-)

Avantages :

The Swoogo's customisability and flexibility are seriously impressive. As well as their custom support: they respond so quickly and so efficiently to any question you might have that you always feel like their most important client. Also, they are very solution-oriented: whatever request or issue you might have, their team is always ready to hop on a video call and to brainstorm with you. It is a tool built to save your time and your nerve cells :-) And last, but not least: the backend is very intuitive and user friendly, it is easy to find your way around.

Inconvénients :

Sounds a bit strange, but I really cannot think of any.

Swoogo is Key!

Avantages :

The platform is so customizable and is user friendly. Events can be copied and repurposed for like events, saving time.

Inconvénients :

Nothing specific comes mind, we normally problem solve our needs with Swoogo Team Members that result in elegant solutions for our concerns.

Great system for events

Commentaires : Overall, I am highly pleased with the product and the customer support.

Avantages :

The first time we used this software we had hired a consultant to help us with setup. Once we saw the user friendliness of this software we tried it out on our own. The Swoogo team was great throughout the experience and I found that they even implemented one of my suggestions within a couple months of me suggesting it. Event registration was a breeze to setup and created a very streamlined flow for our guests. The functionality also allowed us to tailor the experience for sponsors. The Swoogo team also helped us figure out the best solution for our needs. We wanted to use our existing platform for donations and explore possibilities for using that in registration. Two of their staff members joined a call to brainstorm the possibilities and help us find the best solution for us. Really top notch! I would highly recommend this software.

Inconvénients :

The setup for the virtual page was a bit more convoluted and I struggled to set it up. They were prepared for all these complicated scenarios and I could find out how to set up a simple event page in a way that would work for us. I tried contacted customer support and got different answers. It took more back and fort to resolve it and it just so happened that the urgency for this need rose when their team was on a retreat. While I did experience some frustration their team did everything they could to help. A manager had a meeting with me and stayed on until we got it exactly how we needed it. They apologized profusely and really listened. No system or software is perfect and we all make mistakes. The pro in this is that they owned it, made it right and well within the time I needed it.

Smart, seamless event registration + websites

Commentaires : Love it. Saving money for clients, saving time (no more researching platforms when we have a tool at our fingertips that works!), winning!

Avantages :

Securing Swoogo was a no-brainer. After 2 years of using 5 different event registration tools for clients, plus virtual/hybrid platforms, my business partner and I were D-O-N-E. We needed a one-stop shop that could offer smart and sleek event websites that we could build easily, logic options to customize complicated questionaires asked of attendees, event sites that integrated seamlessly with all virtual platforms and payment processing servers AND had the option for custom URLS and event mobile apps. Enter Swoogo. Great for event planners who handle multiple clients. I love their websites, their forms, the time it takes me to build a great site, the flexibility of the tool to work for websites that are NOT event related, the ability to allow clients to be reporting users among many many other wonderful features. Bonus: none of the nickel and diming you find at Cvent for a clunky and complicated products, the sometimes piecemeal processes with eShow, the expense and lack of customer service with Cadmium, etc. etc. It is just a smart, great tool!

Inconvénients :

I'd love truly "live" chat during business hours. I think some elements - transfering registrations, tracking group registrations, modifying registrations without a password (better for admins!) could be improved and getting features added to Swoogo is a little complicated because they take support suggestions from their help center and want them to be upvoted. However, everyone phrases similar needs/suggestions a little differently, so it dillutes some of the upvoting that might see a feature added.

The most amazing product! - Incredible registration and virtual event software.

Commentaires : I use Swoogo for everything! It has become the most essential tool for our business and a huge added benefit for our clients.

Avantages :

The system is so customizable to our needs. We use it for a number of different types of events and forms and it covers all our needs. Another perk is that it allows for unlimited registrations, which helps me keep everyone tracked and counted in the system without worrying about being charged per person.

Inconvénients :

I'd love a quick way to duplicate a webpage across events.

Full featured event software that covers just about everything

Commentaires : Swoogo is quite new but the developers have thought of almost everything you could want in a single platform for event management. We tested it with one of the biggest events of the year for us and we were able to build the entire form in less time and with less headache than we could with previous software that we were familiar with using for years. I think that alone says a lot. The logic it is based on allows seemingly unlimited options which also lets us make our forms less complicated for users to cut down on mistakes.

Avantages :

If you have used other event management software before, the learning curve is not very steep. Very complicated registration sites for events can be created fairly easily and most things are in a very logical place to look with logical steps involved. The ease of use overall is the best part and this ease spans across other features like a full website and mobile app that are all based on the registration so it is all integrated however you want it to be. There is a "package" feature for event registration that lets us customize what is included with what package and the logic that can be applied throughout helps a lot for events that have a lot of options.

Inconvénients :

Compared to other platforms that may have separate but integrated app software, Swoogo's mobile app functionality is limited. You can have things like registrant contacts and program details easily added but more complex features like an integrated map that can pin locations to tell people exactly where and how to get to different locations is not possible. There are ways around this by making a page with a map on it but it is not as user friendly as a map that is linked to program and exhibitor details to pull up the exact location you are looking for. It would also be better if there was integration for existing websites for those who only want to use the registration process and not the website or other functions.

Great Product for the Price!

Commentaires : My overall experience with Swoogo has been amazing. I couldn't ask for a better product or team behind the product.

Avantages :

Swoogo is super user friendly, has a great resource center to help self-teach and an amazing support team if you run into any issues.

Inconvénients :

The only issue I have with Swoogo at this time is not being able to kick back the credit card processing fee to attendees. Not a huge issue, as there are work arounds.

Best Event-Management Software, Hands Down

Commentaires : I would really never use anything else. I love this platform, it was easy to learn and it's easy to keep up with updates.

Avantages :

Ease of set up, use, reporting, and support. Features are robust, help center articles are clear and easy to find when I need them.

Inconvénients :

I do wish there were better survey options.