Avis clients sur eM Client

Note moyenne

  • Note globale
    4,1 /5
  • Facilité d'utilisation
    4,2 /5
  • Service client
    3,6 /5

En savoir plus sur eM Client

eM Client est un client de messagerie complet avec une interface moderne et facile à utiliser qui intègre un calendrier, des tâches, des contacts et une messagerie instantanée.

En savoir plus sur eM Client

130 avis affichés

Evan G.
Chair of Trustees
Psychologie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 16/02/2021

"eM Client - good email client for small office"

Commentaires: Our overall experience with eM Client is very positive. I would be happy to recommend it to any one looking for a good, reliable, traditional email client that is cheaper than Outlook. In fact, I like it better than Outlook anyway and though we now have Office 365 inc Outlook I have no intention of moving from eM Client.

Avantages: One of our users has a strong aversion to webmail. eM Client is a good option for a traditional email client. Very much cheaper than Outlook but looks and feels familiar so is easy to use. We move to eM Client from Thunderbird and like the integration of eM Client with Google Contacts very helpful.

Inconvénients: No particular issues. It's cheaper than Outlook but competes more with free clients so it would be nice of eM Client were cheaper than it is, but can't really complain as it doesn't cost much, is regularly updated and has given good, reliable service over many years.

  • Source de l'avis 
  • Publié le 16/02/2021
James G.
Behavioral Medicine Research Consultant
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 26/06/2018

"Great email, calendar, contacts, and task manager."

Commentaires: It has completely replaced MS Outlook. I use it multiple times a day for all my email, calendar, contacts, and task management functions.

Avantages: Synchronizes well with Google email and calendar. Easy to use layout with all of the features I want in a combination email, calendar, contacts manager. Pulls up email correspondence chain in separate view. I can customize views, categories, themes, etc.

Inconvénients: Does not have a corresponding Android version. The contacts sync has sometimes resulted in duplicate entries. There is a duplicates tool to remove duplicates but it would be nice to have an easier to use merge contacts function added.

  • Source de l'avis 
  • Publié le 26/06/2018
John W.
Co-owner / Operator
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/10/2019

"Good basic email client program (used with MS Outlook Live)"

Commentaires: It's super-easy to setup, works well and has a clean interface. The developers keep it updated. It does all the simple things we need an email and calender/scheduling client to do.

Avantages: It's simple and the free version is good for our purposes. It is so much easier than having to log into MS Outlook everytime I want to check email. Between my wife and my self we have 4 online freemail Outlook accounts. One of them is for our business which is the most important and highly used. We have a quick and easy view of all for accounts in on window. You can prioritize accounts since uou may want to be notified for some accounts over others when email arrives. Integration is solid with Outlook Live.

Inconvénients: Sometimes the program does not update right away when opening. There are also time you have to click on the folder to see how many emails are in it. It should show this automatically without having to do anyhting. I'm not sure if this is how it operates for everyone or if it's my particular setup. I also wish they had more themes for the free version but this is hardly a big issue.

  • Source de l'avis 
  • Publié le 12/10/2019
Chris M.
President
Design, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 05/01/2021

"Great Outlook Alternative"

Avantages: Honestly, it was the cost. I've been using the free version for years. It does all I need for email and calendar for my business. They update the free version about once a year and I've never had an issue with an update.

Inconvénients: Limited to the number of email accounts it allows (I think it's 2) but that's only for the free version so I really can't complain.

  • Source de l'avis 
  • Publié le 05/01/2021
Matthew W.
Software Engineer
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 02/06/2020

"I was excited, but terrible reliability and horrible support changed that."

Commentaires: The reliability is awful, but the customer service... wow. If they were any quieter over there, we'd have to be in the vacuum of space. If I could buy this company, fire every employee and finish their system I would. I suspect they have very little development capability, or they are outsourcing all of this and that explains why getting fixes done is impossible at best.

Avantages: The interface looks great (but has issues), it's fast and has some good features, but mostly they don't work as expected.

Inconvénients: The search function doesn't work.
That's right IMAP users... No searching for e-mails. No matter what.
If I am looking for an e-mail from my #1 client, I first have to look on my cell phone, find the date and time in eM client and then sort by the Received By name. Sometimes it is there, sometimes it isn't. 99% of the time I am stuck using my cell phone to reply to people because eM client search doesn't work. If I have an upcoming meeting, occasionally (1 time out of 30) I can find the e-mail by typing in any ONE word that I can think MIGHT be in the e-mail message. You can't search by e-mail address, or name, subject nothing. I dealt with it for 2 years. I submitted countless documents, proof and technical information to support, and all they do is ignore me. I now am forced to just send them an e-mail every two weeks saying "Hello? Any update?" .... Silence. I'm a software engineer. I own a software company. I told them how to fix all of it. I offered for free, since it's been 2 years. They're not interested at all in fixing it. Beyond that, e-mails in the inbox show that they are from different people, people that I haven't talked to since I created my e-mail account. Why you ask? They blame it on "incomplete headers". I submitted header comparisons between all sorts of mixed up messages showing no difference... What was their explanation? Nothing. Silence.

  • Source de l'avis 
  • Publié le 02/06/2020
Paul P.
Lawyer
Cabinet d'avocats, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 27/11/2020

"Can't Modify Attached Documents"

Commentaires: Good.

Avantages: I like the ease of making backups (although I haven't tried to restore yet).

Inconvénients: In all other email clients that I've used (Outlook, Windows Express, Thunderbird, etc.) if I attached a document to an outgoing email and I wanted to revise the document before sending I would be able to open the attachment, make the revisions, and when I closed the attachment the revisions would be saved, in both the attached file and where the file resides on my hard drive. With eM Client it will not save revisions you make to an attachment, so I have to delete the attachments, open up the file on my hard drive and make the revisions, and then re-attach the file to the email. Very inefficient.

  • Source de l'avis 
  • Publié le 27/11/2020
Harold M.
Owner
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 20/05/2019

"Not recommended"

Commentaires: Again, I like the concept and the thought behind the product but would consider it too unstable for business use. The good thing is that the repair process works, the bad is that you have to do it so often. For a product that has so many nice features for efficiency, to have the conversation thread backwards so that for each email you have to page down to find the last response is hard to understand why they did that. They seem to be confused between a texting program that shows the most recent at the bottom (but also opens at the bottom so the most recent is where it opens) and an email client where the most recent is normally at the top so you see the response immediately.
These items make this program an also run that I will be keeping an eye on because I really like the design and if they get them resolved then it will be one of my favorites. But still cannot be recommended at this time.

Avantages: The concept and design of the program is excellent. At least in theory it is well thought out and has several useful features. I particularly like the ability to click on an email and see on the right side the contact information as well as every email to and from that person as well as every attachment sent and received. This is a huge feature for me. The ability to quickly generate a task from an email or create a calendar event is also really nice. Unlike some other reviewers, I found the tech support to be reasonable. Then again, I am a computer expert and provide expert testimony on computer systems and software for court purposes and so had very few issues with setup.

Inconvénients: Although I like the design of the software, I could never recommend it for use in a business. I view it more as a curiosity for personal use. The primary reason is that in the five weeks I have used the software there have been multiple instances of being unable to read email or the software attempted to display an attachment inline and so it just looked like garbage. Each time I contacted tech support and the fix was the same... either rebuild the software account or delete it and create it again. Luckily I was using IMAP so it was not an issue deleting and recreating the accounts. So, I used it five weeks and rebuilt or deleted and recreated email accounts seven times. This is a big issue. Another problem is the very strange an unusual way they display an email conversation. I wrote to tech support about this and they indicated that it is the way it is supposed to work and the way that all email clients work. Uh, no. I have not seen any other email client that displays your email conversation starting with the oldest email and continuing down to the most recent. I understand that is the way a conversation occurs and you can read it from the beginning to the end but in reality I do not know anyone who wants to open their email and page down multiple times to find the person's response. I want to see the response when I open the email. If I need to see the prior email they are responding to then I will scroll down and see that one.

  • Source de l'avis 
  • Publié le 20/05/2019
Ricardo sandy A.
Web Administrator
Traduction et localisation, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/08/2019

"The A Team of E-mail Client"

Commentaires: I used to spend too much time logging into different e-mail providers just to check e-mail messages and communicate with colleagues and clients. Now I only need to open my eM Client software and see all e-mail accounts in one integrated dashboard. There is no more hassle and productivity has increased manyfold during my use of this software.

Avantages: I like its superb functionality and flexibility. You can add accounts for the majority of e-mail providers, create contacts and tasks, subscribe to internet calendars, use Google Hangouts directly from within the software without having to logging into your Gmail account, assign labels to e-mail threads with different colors. The greatest advantage is that you can purchase a lifetime license at a bargain and receive all future updates for free.

Inconvénients: It lacks official themes and seldom releases feature updates.

  • Source de l'avis 
  • Publié le 31/08/2019
Desiree W.
NA
Internet, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 12/04/2020

"Great Product, Just One Major Kink"

Commentaires: I had to uninstall eM Client and go back to Thunderbird which has a lot more functionality than eM, but I don't need all of that. I liked that eM was a kind of "middle of the road" (just the right amount) of functionality/features AND they have a nicer GUI than Thunderbird (more modern). But, the syncing errors and issues just drove me crazy. So, I'm back with Thunderbird for now. I may try them again in the near future to see if the kinks were worked out or if it just all of a sudden will sync right with my accounts, because they are worth a second look. If you are someone that needs a little more than just very basic functions, but don't want over kill and aren't a highly advanced email client user, then I will definitely consider eM Client. You may not encounter the issues I did....they are worth a look!

Avantages: I loved the UI of the email client and that they allowed a few emails accounts in their free version. I loved the price on the full/pro version as well and was going to purchase if it weren't for one large kink....But, I will say this: even though the issues wasn't resolved in my case, the customer support and moderators on their forum were all very helpful and responded pretty quickly. I just wish the issue had been able to be fixed because I really did like the software, functionality/features it offered, and the price point to be able to add all my email accounts.

Inconvénients: I kept having sync error problems with my MS emails and my Gmail. I didn't have 2FA initialized so an app password was not needed. Using my email and login (standard setup) should have worked just fine, but i think that there were syncing or connection issues at the time I used it.

  • Source de l'avis 
  • Publié le 12/04/2020
Sergio O.
Sales
Développement et commerce international, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 04/08/2019

"My preferred email client for desktop"

Commentaires: I'm very happy with emclient. It's the only desktop platform I found that made me change from browser mail platform to desktop platform again.

Avantages: It's the best email client I could find. It's clean, simple, easy to use, full of features included. Feels clean and smooth to use. I can use many email accounts in the same platform as if they were just one.

Inconvénients: Nothing at all. I like all aspects of the browser, I can't tell of something I don't like by now. Maybe an option to send recurrent emails would be great, and even greater: an option to automate follow up emails until a reply is received.

  • Source de l'avis 
  • Publié le 04/08/2019
Utilisateur vérifié
Construction Administrator
Construction, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 23/07/2018

"eM Client has been a useful and easy to use program to keep all of my emails in order."

Commentaires: The benefit is that I can keep all my jobs separate and manage them all at the same time. We work on 10-20 jobs at a time and this software has helped me keep organized and records of everything for those jobs.

Avantages: eM Client is very straightforward and easy to use. It is what I like most about this program. I had never used it before this, but within an hour I felt like I had been using it for years. While it does lack the bells and whistles of other email software, it is for that reason that the ease of use is so good.

Inconvénients: I don't really have many cons for this software, but it does lack in overall appearance. The other email software's that I use are easy on the eyes and look aesthetically pleasing. This is not really a con, but more of a personal preference for myself.

  • Source de l'avis 
  • Publié le 23/07/2018
Mike D.
ceo
Logiciels, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 26/12/2020

"client support is not good for a paying product."

Commentaires: This is no good client support.
I bought 2 licenses, and have to wait weeks and weeks before they even answer.

Avantages: Good layout, works fine to read and send mails

Inconvénients: I can only see my mails from 2 months back.
Submitted a ticket in October, got an answer 6 weeks later.
Tried out their suggestion ( I had to buy a new license to be able to follow their suggestion ), and it still didn't work.
After notifying them that the issue persists, still waiting for 3 weeks with no reply.

Réponse de l'éditeur

envoyé par eM Client le 31/12/2020

Hello,

We're very sorry to see that our support failed to provide a solution in a reasonable time frame. Contact me directly at wilson@emclient.com and I'll try to clear this matter ASAP.

Thank you and sorry for the inconvenience.
George Wilson

  • Source de l'avis 
  • Publié le 26/12/2020
Utilisateur vérifié
Founder
Services financiers, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 27/12/2020

"Nice email client"

Commentaires: Except the search function I was pretty much satisfied. It worked well with the calendar and mostly it has very nice and clean design.

Avantages: I liked the clean design and also the integration of calendar. Setting up is pretty easy as it imported my email accounts from Windows mail.
Main feature I was looking for was snoozing of emails, which worked fine.

Inconvénients: Little problem or confusion I had with the "search" function. I think it did not work 100% well across all my accounts. Also the pricing was a bit strange. If I bought 1 license for a 1-time price, why I wouldn't get future upgrades? That means for me that if they issue a new version next year, my will be outdated and I would have to buy new license? I was looking for a one time payment software.

  • Source de l'avis 
  • Publié le 27/12/2020
Tanish B.
Quality Analyst
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 15/04/2019

"Perfect for low budget"

Avantages: We have been using this software in our organisation from a while. It covers all the basic functionalities and it's user interface is quite simple to operate.

Inconvénients: I haven't encountered any major issue till now. It works fine for me.

  • Source de l'avis 
  • Publié le 15/04/2019
Ben W.
Graphic and Web Designer
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 27/03/2018

"With a fresh, clean look, this email client is the best I've used in a long time!"

Commentaires: eM Client has proved to be much more efficient by eliminating the chaos and stress of an unorganized email collection. It is so much easier to manage emails when they look good!

Avantages: The clean and simple user interface makes it easier than ever to maintain an organized email system. When viewing an email, eM Client has a handy Contact Details sidebar with other emails between you and that contact allowing you to refer back to past conversations without flipping back and forth through the inbox and sent folders. It also has the ability to keep conversations stacked in the same list item similar to how text messages are organized on a smartphone. This was a huge selling point for me as I often get lost easily between complicated email threads in other clients. Another huge bonus that makes eM Client a favorite of mine is the amount of options you have to play with. Some users might find this overwhelming or confusing but I'm a huge fan of the ability to change things like the theme, font, font size and spacing, which buttons to display, etc.

Inconvénients: Having transferred from Mozilla Thunderbird, there are still a few quirks like how it sorts Junk mail and the fact that I have two inherited junk folders and it's unclear which is being used for what. There also doesn't seem to be an automatic junk filter like other clients have but, on the other hand, this means I never miss anything due to the client marking it as spam and never to be seen again. In the detailed email list view (multiple columns), you have the ability to change which columns are visible and in which order, etc. However, this only effects the current folder and all other folders have to be adjusted independently. It would be nice if similar folder types shared the same column views to be consistent across all folders. As far as sorting goes, you have the option to flag emails or apply a color-coded category. When a category is applied, you have the option to make the text of the email change to the color of the category but when the email is active or highlighted, the color changes to the default black making it impossible to know what category the email falls under while you are viewing it. In my opinion, this almost defeats the purpose of categorizing email conversations since you are unable to search via category.

  • Source de l'avis 
  • Publié le 27/03/2018
David I.
Partner
Conseil en gestion, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 30/08/2019

"Great e-mail option"

Commentaires: My overall experience is very positive and I anticipate that I wil continue to use eM Client for the foreseeable future

Avantages: The software is easy to install and generally easy to use. It has a few quirks, but once you get used to those, it is very good.

Inconvénients: The software has a habit of backing up, usually when I need to use it, which can be frustrating. It also has a habit of creating an error when it closes, not only when it is closed because for example the laptop crashes, but also when it is closed down properly. This results in a need to check and validate the database. Whilst I have not yet lost any data, the checking is problematic if I am in a rush and for example only turned on the laptop to do a quick e-mail.

Réponse de l'éditeur

envoyé par eM Client le 06/09/2019

Hi David,

Thank you for your review. Did you contact our support regarding the closing problems? Our tech staff answers to every email/ticket they get so if you write to us at support@emclient.com we can help you to resolve the problem.
Or you can contact me directly.
Thank you,
George

  • Source de l'avis 
  • Publié le 30/08/2019
Derek S.
Sales Manager
Automobile, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 05/09/2019

"Great option for a next-level email client"

Commentaires: I've used eM Client for the past few years and have been overall happy. That said, there have been frustrating moments with support and I really hope they fix the current print glitch mentioned above.

Avantages: The main reason I use eM Client is the speed of the search. My job has me constantly searching a large database of emails and it's imperative that I find them quickly. When put side by side with Thunderbird, it absolutely dominates in search presentation and speed.

Inconvénients: The most recent update has made it so that when I print emails, another daily task, eM Client always opens the system print dialog box despite that box not being checked. This takes a considerable amount of extra time with the number of emails I print. I opened a ticket but wasn't very happy with the reply which suggested that I move to a previous version which carried the risk of losing my fine tuned settings and more. In addition, for most users without search needs, I don't feel it's significantly better than Thunderbird so it may be hard to justify the cost.

Réponse de l'éditeur

envoyé par eM Client le 06/09/2019

Hi Derek,

Thank you for your review. We are aware of the print issue and have resolved it internally so we'll release an update fixing the problem soon. Sorry for the inconvenience.

  • Source de l'avis 
  • Publié le 05/09/2019
Jonathan S.
Director of Corporate Relations
Gestion d'organisme à but non lucratif, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 05/09/2019

"Good solution for managing complex, integrated email communications"

Commentaires: I have found eM Client to be the perfect solution for my needs. I am able to access my saved messages and folders without having to pull them from the cloud. This is huge. Also I find the email interface to be much more user friendly than any of the cloud-based services. Finally, on the original setup, I migrated from Thunderbird and the entire experience was incredibly smooth and easy. This was a big plus as I was getting started.

Avantages: This software allows me to manage 3 or more email identities from a single platform. It allows me to organize my saved messages for easy retrieval and long-term record-keeping. It allows me to search and quickly find past messages.

Inconvénients: When Windows reboots the system automatically following an update, if emClient is running, the software has been vulnerable to corruption, and the process of checking and rebuilding the database can be cumbersome. This problem has improved over time, but the program remains vulnerable to sudden shut-downs.

  • Source de l'avis 
  • Publié le 05/09/2019