Avis clients sur Smoobu

Commentaire

Avantages :

Le fait d'administrer les chambres et la maison au complet Bref, je loue une chambre et la maison au complet n'est plus disponible et vis versa

Inconvénients :

Pas d'accès téléphonique (boîte vocale) a partir de l'Amérique

augmentation de 64%

Commentaires : logiciel bien conçu .....très pratique ..... qui demande toutefois un certain niveau pour pouvoir s'en servir..... quelques points sont à part faire comme les systèmes de paiement.....certaines choses sont un peu compliquées aussi sur le logiciel au quotidien mais dans l'ensemble je serai restée chez smoobu si il n'avait pas pratiqué une augmentation vertigineuse de leur tarifs..... voilà un an que j'y suis ..... et voilà trois mois que mes TARIFS ont AUGMENTES de 64% ..... une excellente technique pour moi afin d'apprendre a s'en passer .....maintenant l'avantage c'est qu'on peut résilier du jour au lendemain.... dommage de réduire à néant tout le travail nécessaire à la mise en place de ses locations sur Smoobu.mais dans mon cas ces nouveaux tarifs ne sont bsolument pas rentabilisés .

Avantages :

le principe même pouvoir gérer sur une seule plate-forme les plannings de chacun des logements

Inconvénients :

beaucoup de choses sont compliquées à utiliser et à modifier.les règlements clients sont laborieux

Indispensable !

Commentaires : D'un rapide coup d'oeil, je vois mes réservations, disponibilités, tarifs + taux de remplissage et plein d'autres statistiques. Je peux également exporter le fichier au format Excel pour récupérer les coordonnées de mes clients.

Avantages :

La gestion de plusieurs biens simultanément sur des plateformes différentes (Booking, Airbnb, Abritel...)Facilité d'utilisation incroyableSupport d'aide réactif et compétent

Inconvénients :

Il manque la possibilité (par le biais d'une ligne "note" sur le planning) de pouvoir inscrire les événements, animations, activités, de la ville où se situe le bien et qui influent sur le prix des locations.Cela faciliterait le choix des tarifs en amont de la saison (Fête du lac, Festival du Film d'Animation, Congrès des Médecins, Maxi Race ...).

Tres bien au debut, mais beaucoup de bug non resolus depuis quelques mois

Avantages :

Le guide voyageur est super. Facilité de connecter des applications tierces

Inconvénients :

Impossible de connecter plusieurs comptes stripe Pas d appli pour les femmes de menage Imprecisions sur les données tarifaires des resas sur l export

Smoobu a des problèmes financiers

Commentaires : Personne s'occupe des clients

Avantages :

Simple et efficace, bon marché mais pas de support ni d'assistance, ils vous envient des emails avec des tutos.

Inconvénients :

PAS DE SUPPORT EFFICACE Smoobu a des problèmes financiers car depuis 2 ans que je travaille avec eux leur effectifs diminuent sans cesse. Maintenant il ne répondent plus au téléphone. Répondent uniquement par email et envoient des tutos et des videos. NE PAS TRAVAILLER AVEC EUX.

Un logiciel utile

Avantages :

Après 15 jours de période d'essai du Channel Manager et un soutien sans faille du service support technique notamment Antoine et Marie, j'ai décidé de faire confiance a Smoobu. Logiciel simple d'usage et qui se paramètre facilement. Au début je me suis posé la question si Smoobu valait le coup pour seulement 1 appartement. En faite il faut résonner en nbr de plateforme sur lequel se trouve votre appartement. Moi c'est 4 et c'est vraiment utile. Je suis a 1 semaine d'utilisation et je ne regrette pas mon choix c'est pour cela que je souhaite partager mon point de vue de jeune client.

Inconvénients :

Le temps d'adaptation avant de maitriser le logiciel. Sans aide cela aurait été dur.

Bon logiciel fonctionnel !

Commentaires : Gain de temps, permet d éviter les doubles réservations.

Avantages :

Synchronisation des plannings avec les plateformes

Inconvénients :

Impossibilité de répondre avec l adresse gmail.

Client satisfait

Avantages :

Facilité d'utilisation, gain de temps pour la gestion des clients et le SAV

Inconvénients :

Le temps de tout bien paramétrer, cela m'a mis 1 semaine.

génial

Avantages :

smoobu est simple, facile et pratique intuitif

Inconvénients :

rien.........................................

best management software around for vacation rentals

Commentaires : made my life easier, and automatized many processes that were manual before. and it's still cheap!

Avantages :

The simplicity of setup and use, great performances, money for value, made life easier Exceptional Italian customer support!

Inconvénients :

some minor features, compared to other software, were still missing, but they are minor and I know the Dev team keep working to improve

Everything you need in a PMS

Commentaires : This is a great PMS. I haven’t had any glitches or issues with it which is one of the most important things. It does everything I need it to do. I have recommended it to many people and have used it for several clients as a booking engine on their direct rental sites.

Avantages :

I have used Smoobu for 4 years now for my 6 listings and use it as a booking engine on my own website. It works wonderfully. I love the ease of use as a user and to set up. It has many great features from the automated guest messages, guidebook, booking engine, etc. I have used for several client’s websites as well.

Inconvénients :

There are a couple features I wish it had, mostly to do with pricing/discount options to offer so I could offer the same options that I do on Airbnb. I wish that you could set up discounts fo specific dates. Unfortunately any discounts set up apply to all dates. I do wish the pricing sync with VRBO had been fixed by now.

Alternatives envisagées précédemment : Guesty For Hosts et Lodgify

Pourquoi choisir Smoobu : My previous software was clunky and a bit limited. The booking engine didn’t work very well.

Logiciel antérieur : Planyo

Pourquoi passer à Smoobu : The price was better and the customer support was great as I could call and talk to someone (this is not the case anymore).

Did not work for my Vacation Rentals

Commentaires : I used this software about every minute of the free software trail, switching both my airbnb and vrbo 5 listings from current software to Smoobu. what a nightmare. I've been using Bookerville which is loaded with features, but doesn't quite have the smooth look of Smoobu. Instead of throwing my efforts into Bookerville, I thought all Softwares were the same.... No they are not. My Smoobu experience had be fall in LOVE with Bookerville and take the effort to expand my use of their numerous fully developed features. Describe my overall experience with Smoobu? Above all it convinced me that I had the best vacation software in Bookerville over all its competition.

Avantages :

Very attractive. It has a very clean feel to it and nicely visual

Inconvénients :

There were quite a few issues that I thought they may over time address, but I'd have to say the absolutely most shocking shortcoming of this software was an inability for guest who comes to your website to get an itemized quote. I actually called and arranged a VERY early morning conference call with this European based company.... and this is just one of the crazy, head scratching things about this software. It allows you to imbed a link from them to your own company website for guests to get a quote; but this is a total quote.... No itemized quote. So if you've got a $1000 refundable deposit, guests don't know that, its just this HUGE total, without details on cleaning fee, taxes, options, refundable deposit, etc. From here, the guests can contact you for the itemized quote and book. What the heck? why can't they book on line? why can't they see an itemized quote? This is just one of the things that Smoobu knew hosts would want, but that they didn't bother to do right.... and unfortunately one of so many half way done things .... I guess so they could add it to their feature list, but it is completely useless. Just having an itemized quote and booking the guest later would have been a huge help, but they couldn't be bothered to do this.... and with refundable deposits in one HUGE total ... hosts will have to clutter their websites with explanations.

Full featured, user-friendly and very stable

Commentaires : When your business depends on a software you really need to be able to talk to a real person in case you hit a wall. The people at Smoobu are always there for you whenever you need help. 5 stars !

Avantages :

Smoobu allows to pull in different airbnb and booking accounts into one software environment. As a property management company specialised in short term rental this was the software to manage our business. The setup was quick. The software is very easy to use. Smoobu allows to program automatically sent personalised messages to guests. Airbnb has now added this feature but the Smoobu version works better. When a booking comes in 3 days before the guests arrival but the message is programmed to be sent 6 days in advance than airbnb does not send the message, but Smoobu does ! When handling numerous client accounts it is nearly impossible to handle client communication without a channel manager. Smoobu has worked without any glitches, it is as reliable as a Mercedes-Benz !

Inconvénients :

Nothing really. I have no negative comments.

Alternatives envisagées précédemment : Tokeet

Pourquoi passer à Smoobu : We were convinced by the responsiveness of the sales team and the ease of use of the software. We had tried Tokeet on a trial basis, not convinced. Many channel manager software companies promise you wonderful returns if you just plug in into as many channels as possible. That is an empty promise.

Smoobu Is a valuable tool

Commentaires : It is always a pleasure to work with the Smoobu team. I have even managed to contribute to the upgrades in features with some of my suggestions....which shows that the dev team is dedicated to producing a product that suits their client's needs.

Avantages :

I love that you are able to create a booking tool and website from the portal, and customise the bookings from various portals that are clearly identifiable by colour coding.

Inconvénients :

It would be great if there was more API integrations automatically available to all portals - especially in South Africa.

Alternatives envisagées précédemment : ReservationKey et Guesty

Pourquoi choisir Smoobu : I found it far too cantankerous and clunky to work with. Smoobu is super simple and effective for my needs. I have more than one cottage on one property and quite a few other properties, all owned by different owners. It's been easy to put them all onto one portal so that I have an eye of everything happening in my short term holiday rentals and cleaning business

Pourquoi passer à Smoobu : I liked Smoobu because of the versatility and ease of use. Also, Smoobu provided payments and invoicing in my local currency.

Best viable solution for small property owners with great CUSTOMER SUPPORT, CLEAN FEATURES & PRICING

Avantages :

Firstly, for someone who has hardly used a channel manager, the learning curve is always going to be a thing no matter which service you decide to use. This was the case for me, after reading countless reviews I decided to trial Smoobu and am now a paid user. And when the learning curve is unavoidable, Smoobu truly shines with their CUSTOMER SUPPORT - it is definitely one of their best features. Their chat team works in German-time (and they are not available 24/7), but it was definitely handy when you're based overseas. Their e-mail support team I find are VERY experienced, fast, helpful, patient, understanding and respectful - I seriously only have praise for them! They truly helped a novice channel manager user like myself troubleshoot, configure, and set up the optimal solution that works best for my particular business size and workflow. Regarding the SOFTWARE FEATURES, I think we always tend to want more, and more of the available features offered more seamlessly and automated, so I don't think it's even fair to expect EVERYTHING, and the simplicity of Smoobu's software - both in UI and UX, once you get a grip on it, is a HUGE asset that eliminates and minimises all the headaches we go through as owners and managers. And finally - PRICING. Based on my own research I think their overall quality offering is astounding vis a vis the cost. I am thoroughly impressed with the service and am grateful that I found something I am happy to pay for and proud to continue using!

Inconvénients :

EMAIL SUPPORT > CHAT SUPPORT: Though chat support is easier to access, for an actual conundrum or a multilayered question you're facing I would definitely go through their e-mail support since they can constructively engage with your problems (maybe also because they have more time to respond?), and you really feel that they are there to help you! But the chat team is great too for small questions you might have (but sometimes they disconnect in the middle of a question - but don't be discouraged and take that to e-mail or maybe call though I haven't tried that personally!) GOOD DESIGN BUT NOT YET MIND-BLOWING: It is minimal, clean and ticks all the right boxes in terms of UI / UX and it is not at all problem for internal admin use, but for someone who comes from a creative industry background (e.g. used to the intuitive approach of Apple products and have done consumer-facing communication work) I do think their consumer-facing features (like their new GUEST APP and WEB EMBEDDABLE BOOKING TOOL) can be further reimagined based to align themselves with consumers who are spoiled by Apple, Google et al. providing great design to the mainstream. So in sum, based on a philosophy that good design → looks great and ALSO heightens practicality. TWO-WAY SYNCS VS iCAL SYNC: Not a con but a note - with Airbnb when you sync via their two-way sync it makes it impossible to view or edit your calendar on Airbnb. It's great but I found it easier to iCal sync like the rest of the platforms!

Alternatives envisagées précédemment : Tokeet, Cloudbeds, iGMS, Little Hotelier et Guesty

Pourquoi choisir Smoobu : They are great too don't get me wrong! But Lodgify was just too expensive for my specific business size of three properties.

Logiciel antérieur : Lodgify

Great software i would not hessitate to recommend

Commentaires : It is really easy to use. No complications, no difficult to set up functionalities. The property web facility is a plus. The support team is really friendly, knowledgeable and listens to customers!. I am getting lots of emails from competition but I am not planning to move from Smoobu. I really love Smoobu simplicity.

Avantages :

Pros: 1.-It is a very easy to use software. Getting familiar with smoobu is really simple, practically instantaneous. 2.-The migration to Smoobu is really simple and staff is always willing to help. 3.-They have a very useful and very easy to configure web functionality. 4.-I love the functionality of being able to synchronize rates from smoobu with the most important sales channels. 5.-The synchronizations works perfectly. It has never failed so far. No double bookings at all. 6.-The system rarely crashes down and if it does, it is momentarily for maintenance. 7.-You can set up Smoobu in different languages. It is truly multi-lingual. 8.-Perhaps this is one of the strongest points of Smoobu. It is true that communication with the customer service department is easy, fast and always in a friendly and professional tone.

Inconvénients :

Cons: Given that it is a software that it is designed to be easily usable and does not complicate its functionalities, there may be people who miss less avant-garde features but in my case in particular I love that everything Smoobu offers works perfectly and without complications. They are currently developing a solution for the new PSD2 regulations, which is more than welcome.

Smoobu its the TOP 1 Channel Management.

Commentaires : 2 Years looking for the Best Middle Cost Management System and found it - Smoobu

Avantages :

The platform is very easy to use, very good explained videos to use in any step your in. I'm very satisfied about what they offer and the improvement they have made and expanded many offers is a high-quality product.

Inconvénients :

They have to improve the Statistic and metrics of the properties and bookings. They could add so much more info here they are not. Invoices do not generate correctly. The Payment details on reservations do not include the COMISION imported of the channel, so it's very different from what the payment show in smoobu and in the other Channels like booking.com, Airbnb, Expedia. They Have to take the same information on those channels and adjust them to make it clear and have no difference between the channels. ALSO need to do a MAX Update to the Website Builder.

Alternatives envisagées précédemment : Tokeet et Hospitable.com

Pourquoi choisir Smoobu : I had an incredible struggle to find channel management that is easy, interactive, responsive, engine booking, and friendly to use and I went to 3-4 PMS and the first time I could say it's the one I need for a 7-10 Property Management.

Logiciel antérieur : Tokeet, Hospitable.com et Lodgify

Pourquoi passer à Smoobu : Pricing, and it's the best Channel Management to start with 4-10 Properties.

Avoid....caused me a load of extra work.

Commentaires : Dreadful, time consuming, very poor online support, who were surprisingly rude.

Avantages :

The idea is great but it doesn't work in practice. There are better alternatives.

Inconvénients :

Smoobu was a disaster for me. Using Sboobu cuts you off from using the portals (Airbnb, Agoda, Tripadvisor etc). You are actually blocked from using the portal platforms & must only update listings & bookings on the Smoobu platform. You can't even access the calendars anymore. You can no longer communicate with guests through portals, only through Smoobu. The worst thing is, if you have any blocked dates in the portal calendars they are ignored by Smoobu & then deleted on the portal. Suddenly all your blocked dates become available & you must re-block them all on Smoobu. It's awkward, difficult to use & the support is hopeless. They have no training, they are rude & don't understand the platform. AVOID! The set up is too time consuming.

Book with smoobu

Commentaires : Pretty satisfied few drawbacks but pretty satisfied

Avantages :

The ability to combine any booking from any location in the world

Inconvénients :

When you book it doesn't give you the option to add anybody but an adult

Extremely helpful and intuitive

Commentaires : Amazing.

Avantages :

I started using Smoobu back when it was really small and sort of beta version and liked it from the getgo. In the meantime they have improved and expanded so much and i am truly happy for them because what they offer is a high quality product. The platform is easy to use,intuitive and responsive,easily accessible on all devices. The customer service is fast and helpful. Already converted many of my colleagues into clients and would highly recommend it to anyone looking for a tool that helps organise your hospitality small business.

Inconvénients :

The color palette for the website,perhaps.

Awesome product.

Avantages :

Best software I have used so far for Vacation Rentals. Very user friendly. Easy to set up. Well thought infrastructure.

Inconvénients :

Everything works perfect, so nothing that we don't like.

Alternatives envisagées précédemment : Hostify et Guesty For Hosts

Pourquoi passer à Smoobu : Trial period

Smoobu is the best

Commentaires : Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things.

Avantages :

Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues.

Inconvénients :

I have no complaints. My only suggestion would be to further scale the annual price to adjust for (extra) small businesses.

Don't use if you use Expedia/VRBO

Avantages :

Simple when it works, but unfortunately that doesn't last long

Inconvénients :

Regularly disconnects channel management price sync with Expedia/VRBO. Support on the latest disconnect May 2023 has gone weeks with no solution or update. I'm researching alternative platforms and warning others.

Awesome Software for Vacation Rental Management

Commentaires : We've owned our condo for just over a year. I found Smoobu when I was initially looking for a software tool to help me get up and running renting through Airbnb and VRBO. From the first day through today, they have been super supportive and helpful. The product integrates nicely with those travel sites (and others) to keep things organized (i.e. no double bookings), helps tremendously with communications and provides a great customer experience with all our guests. I would highly recommend Smoobu!

Avantages :

Once it's set up, it is absolutely indispensable and critical to organize and coordinate a vacation rental.

Inconvénients :

Nothing really... All questions are answered quickly and they continue to add additional features.

I have a new friend, it's called smoobu!

Commentaires : For me to say Smoobu means the rep. I still wonder how he can answer all the questions for assistance on his own. Always relevant, decisive and friendly.

Avantages :

It does a lot of things for me: it synchronizes the bookings on all the portals and updates the prices on some of them, it manages the communication with the customers, it gave me the possibility to create a website in an intuitive way and at sustainable costs and much more .. ..

Inconvénients :

I would say that I like everything, the graphical interface is intuitive and clean and I really appreciate their philosophy of trying to improve, always having a friendly customer relationship.