Avis clients sur Spoke Phone

En savoir plus sur Spoke Phone

Transformez les téléphones mobiles en votre système de téléphonie d'entreprise. Tout ce dont vous avez besoin, c'est d'un téléphone mobile. Aucun matériel, aucun câble, aucune configuration compliquée.

En savoir plus sur Spoke Phone

Avantages :

Rich feature set with lots of additional options to add value. Integration with many third party services (such as CRM).

Inconvénients :

Bit confusing during set up with an auto-attendant but understand it all now.

Spoke Phone - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9/10

Spoke Phone a reçu une note globale de 4,7 étoiles sur 5 d'après 43 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (43)

Martin
Martin
Managing Director (Australie)
Utilisateur LinkedIn vérifié
Équipements publics, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The Future is Here!!

5,0 il y a 4 ans

Commentaires : We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Avantages :

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Inconvénients :

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Réponse de l'équipe de Spoke Network

il y a 4 ans

Hi Martin, thanks so much for the review. We're looking forward to bringing AI voice productivity and integrations to your team this year!

ALAN
MANAGING DIRECTOR (Australie)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This platform works well and support is Excellent.

5,0 il y a 2 ans

Commentaires : FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Avantages :

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Inconvénients :

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

Réponse de l'équipe de Spoke Network

il y a 2 ans

Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!

Randall
Director (Australie)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Its the frustrations that matter

3,0 il y a 2 ans

Commentaires : No desk phones, fully mobile

Avantages :

available on the mobile, anywhere, anywhere

Inconvénients :

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Réponse de l'équipe de Spoke Network

l’année dernière

Hi Randell, Thanks for your review, and we are sorry you experienced issues with call connection time delay on Spoke Phone. Please reach out to our customer support team as your issue is easily resolvable. All the best The Spoke Phone Team

Jami-Lee
Office Manager (Australie)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Much easier than other well known brands

5,0 il y a 3 ans

Commentaires : It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Avantages :

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Inconvénients :

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Réponse de l'équipe de Spoke Network

il y a 3 ans

Hi Jami-Lee. Thanks so much for the review and feedback about the auto-attendants. We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful. Best regards, Jason

Ian
Director (Australie)
Biens de consommation, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Brilliant Solution

5,0 il y a 3 ans

Commentaires : Has been really Great to deal with Spoke - never otherwise for me.

Avantages :

Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience

Inconvénients :

Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls.

Réponse de l'équipe de Spoke Network

il y a 3 ans

Hi Ian, thanks so much for the review. Glad Spoke Phone is working well for you, and yes, do get the network settings done - it will make a big difference. Enjoy the Desk phone support1

Luke
COO (Australie)
Génie mécanique ou industriel, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Future proofing your telecommunications

5,0 il y a 2 ans

Commentaires : Spoke phone is a fantastic product that has allowed us to consolidate our entire work network to mobile, and future proof our business communications. Interface is clean and easy to use. Great customer service, support and frequent updates to the service. Would highly recommend to anybody who values a remote or out of office workspace, a rich set of features, and allowance for flexible user arrangements

Avantages :

Your business network entirely on mobile! Clean and easy to use interface Rich feature set with lots of additional options to add value Integration with many third party services (such as CRM) Great tech support

Inconvénients :

Periodically a very small drop in call quality, but this appears to be continually improving and does not deter from the spoke experience

Alexander
Director (Australie)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great App

5,0 il y a 3 ans

Avantages :

Our whole team is loving using Spoke. It has changed the way we work. I was concerned about running off our office 4G but it is fine. Great customer support also. Highly recommended

Inconvénients :

The old office phone system is off to the recyclers and no more copper lines :)

Réponse de l'équipe de Spoke Network

il y a 3 ans

Hi Alexander - thanks for the great review! We're always improving Spoke Phone (not so good at letting people know what's changed however!), but lots of new stuff and improvements all the time. Love the recycling of your old phone system - of course, you can reuse your old desk phones with Spoke now too :)) All the best, Jason

Tim
Practice Manager (Australie)
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Well on the way to something amazing

5,0 il y a 4 ans

Commentaires : Spoke allows us to work from anywhere with a professional phone service at our disposal. Staff can keep their personal phone numbers private while making and receiving calls on their own mobile phones. Voicemail, transferring calls between users and call conferencing are all a breeze and features such as call recording and dictation are beginning to change our workflows for the better.

Avantages :

Spoke brings the best bits of the office phone systems we’ve always known using the tool we always have with us. More than that it extends beyond the abilities of traditional systems by leveraging the latest technological advances. Somehow it does all of this at a very reasonable price with excellent customer service.

Inconvénients :

While Spoke is well on the way to greatness it’s still a work in progress. Features like the address book are still a little clunky but I’m told there are plans afoot for making it more user friendly and capable.

Lance
Lance
Managing Partner (É.-U.)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great for Small Business

5,0 il y a 4 ans

Commentaires : Customer service is awesome! Always there to help us out, whether its for billing issues or for help with features! Always able to chat with someone!

Avantages :

Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility.

Inconvénients :

I have not hand any problems or concerns about their service.

Réponse de l'équipe de Spoke Network

il y a 4 ans

Thanks for the kind words Lance. Glad Spoke Phone is working out so well for you in sunny Hawaii! We'll let you know when the new voice productivity features come out - we would love to hear what you think. Best regards, The Spoke Team

Utilisateur vérifié
Founder & CEO (É.-U.)
Utilisateur LinkedIn vérifié
Ressources humaines, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : GetApp

Definitely worth a trial with your team!

4,0 il y a 5 ans

Avantages :

Spoke phone has to be something a start up or hi-growth business needs to consider It makes all the sense in the world with enabling highly effective communication in a cost effective manner. The Spoke phone team is highly responsive as well, which is nice--no customer care issues to speak of

Inconvénients :

none to date that we have experienced. It takes some getting used to, and there is a curve to get certain employees out of 'text only' mode but it does drive better conversations and communications, for sure.

Justine
Service Coordinator (Philippines)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product to invest in.

4,0 il y a 2 ans

Avantages :

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind. I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly. I haven't encountered one single rude person when I ask for help via spoke. They are always ready to help - especially [SENSITIVE CONTENT HIDDEN]. Thank you for your help.

Inconvénients :

Dropped calls are happening from time to time but it's not really the software fault. Mostly it's because of the carrier or the internet connection. It can be a bit frustrating when that happens but the customer support are always ready to give clarification on what is happening and also how to fix the problem- that is if it can be fixed at the moment.

Mandi
Manager (Australie)
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Spoke Review

4,0 il y a 3 ans

Commentaires : Just great overall. I like the fact that we can call from our "landline" number making us look bigger than we are!

Avantages :

Very easy to set up, and the support is fantastic. They are always online and super helpful. The system itself is also really easy to use and amend as you need it to.

Inconvénients :

The only thing I dislike about it is that it doesn't work with Apple Carplay, so if I am in my car and a call comes in, I can "answer" the call but nothing is there and they can't hear me or me hear them.

Réponse de l'équipe de Spoke Network

il y a 3 ans

Thanks Mandi! Re: the Apple car play. Please try this. Answer the call on the Spoke app. The audio should be coming out the iPhone. then tap the audio button on Spoke and select your car Bluetooth. Then see if the audio comes out the car. We see issues with some folks on iPhones where if you answer on the phone, Apple will route the audio to the phone speaker even if you are connected to Bluetooth

Dave
Director/Manager (Nouvelle-Zélande)
Appareils médicaux, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Spoke user review

4,0 il y a 2 ans

Commentaires : Positive and co-opertative

Avantages :

Ease of use. Intuitive. Enabled larger team to have access to calls Responsive help team

Inconvénients :

3rd party issues when in poor reception areas

Réponse de l'équipe de Spoke Network

il y a 2 ans

Thanks for your review Dave. We are glad your team is enjoying the productivity that Spoke Phone can provide. Yes, we understand the issues in areas of poor reception. As with all VoIP calls, you need to have good data connection (4G/LTE) to ensure good call quality. Alternatively, in poor reception areas you can flick over to carrier calling mode which will provide a better calling experience.

Andrewe
Business Analyst / Developer (Nouvelle-Zélande)
Design, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Global business through Spoke

5,0 il y a 4 ans

Commentaires : Spoke allowed me to work remotely from another country and still be contactable through the office Phone. Creating a seamless business experience for customers. It also allows easy communication with the other members of the team. Easily one of the best small business communications tools out there.

Avantages :

The fact that i can work in another country and still be contactable by customers as if i was still in the office.

Inconvénients :

It was confusing setting the work hours. I was expecting to set the time i was at work. Instead it was the time i am not at work.

Réponse de l'équipe de Spoke Network

il y a 4 ans

Thanks Andrew, we're glad you are enjoying Spoke!

Mohamad
Director (Australie)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Company, Product and Service

5,0 il y a 4 ans

Commentaires : The Team at Spoke, especially our rep are amazing at solving problems and explaining how to make the most of their extensive feature list.

Avantages :

Spoke is always bringing new and innovative changes into their product design. Its innovative, smart and works very well.

Inconvénients :

The Software worked great. When there was a problem, it was resolved and communicated effectively

Damian
General Manager (Australie)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The team at Spoke have been extraordinarily helpful in getting our new system setup and running.

4,0 il y a 5 ans

Avantages :

The best thing is knowing that we are not missing incoming calls or that calls are sitting on an answering machine somewhere unchecked. The other feature we like the most is the ability to transfer incoming calls between people regardless of which office they are located in. We are also very impressed with the technical support and customer service provided - at times going above and beyond to fix problems that we created at our end and need not have been they problem to fix.

Inconvénients :

We are located in a regional community where data and cell connections are sometimes patchy which means that on occasion call quality can be a problem - but this is not unique to Spoke and is an issue with mobile coverage in our area.

Réponse de l'équipe de Spoke Network

il y a 4 ans

Hi Damian, thanks for the review and your thoughts on Spoke. We'll be sure to keep working on improving the service. Cheers, The Spoke Team

Stacey
COLLECTIONS MANAGER (Nouvelle-Zélande)
Services financiers, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Spoke Phone are A+++ for price, service and ease!

5,0 il y a 4 ans

Commentaires : Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls. Thank you Spoke phone!

Avantages :

The spoke phone app is very user friendly, easy to call out and receive calls in. Also everything is at your finger tips.

Inconvénients :

Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice. Easy to update though.

Peter
Account Manager/Developer (Australie)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Instant Call Centre

5,0 il y a 4 ans

Commentaires : We are an small but growing team and are planning to expand. Our main focus is on customer service and Spoke alllows us to grow the team without needing to add a desk to the office. We can create a virtual call centre without any technical knowledge. You can expand/trim your team instantly. Great concept, I'd work for these guys because I love the technology so much. It's a game changer.

Avantages :

Easy to use Use on existing hardware - just a mobile phone Support is F*kn Fantastic

Inconvénients :

Call quality was up in the air and some technical issues at the start but that was from a 3rd party incorrectly setting this up. Once we figured that we could go to the actual Spoke team for support - perfect.

Réponse de l'équipe de Spoke Network

il y a 4 ans

Hi CJ team., thanks for the review. Happy we could get you sorted out and up and running correctly! Cheers, The Spoke Team

James
Manager (Australie)
Services et installations de loisirs, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Absolutely amazeballz

5,0 il y a 3 ans

Commentaires : LOVE THEM LOVE THEM LOVE THEM. Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time!

Avantages :

The ease of setup, use, functionality for our little team, and very intuitive design (ie, I hadn't read how to transfer calls but when I was faced with the need, I figured it out from the screen in the middle of the call in about 4 seconds)

Inconvénients :

The colour ... no but honestly, can't think of anything. Perhaps the record a greeting over a phone call may be improved a little, but nothing an iphone, a pillow, and a quiet room can't fix . Seriously, that's how I recorded our greetings and they sound professional as!

Sandra
Operations Manager (Nouvelle-Zélande)
Services environnementaux, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Initial Impressions Review

5,0 il y a 2 ans

Commentaires : Customer service outstanding. Response has been quick and very helpful. Thank you.

Avantages :

Functionality and Ease of transfer. We are yet to fully implement and step into daily use so this review reflects introductory and setup experience only.

Inconvénients :

I have no dislikes to offer at this time

Shellie
Client Relationship Manager (Australie)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This is a cost effective and reliable to service - we love it!

5,0 il y a 5 ans

Commentaires : Network efficiency and much lower bills than Telstra!

Avantages :

A user friendly interface with every functionality of a full PABX system. Integrating with our 1300 numbers was simple - call quality is good. Great for virtual office set up

Inconvénients :

No negative feedback - any teething problems were easily and quickly resolved. That what customer support is for!

Réponse de l'équipe de Spoke Network

il y a 4 ans

Hi Shellie, thanks for taking the time to write a review for Spoke Phone. We know you are very busy, so we appreciate it! Cheers, The Spoke Team

Andrew
Director (Australie)
Internet, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic Customer Service

5,0 il y a 4 ans

Commentaires : Rep in customer service is fantastic. She is very efficient and knows the back end of the system well. She made our business phone changes online, with no troubles or fuss.

Avantages :

Easy to configure and change as business needs change.

Inconvénients :

Nothing to add to this section. All is working fine at the moment.

Réponse de l'équipe de Spoke Network

il y a 4 ans

Thanks for the review Andrew, we really appreciate it!

Nicole
Business Manager (Nouvelle-Zélande)
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to set up and run

5,0 il y a 4 ans

Commentaires : We needed a low cost phone solution which included an Australian phone number, and inbound calls that could be answered by anyone on the team. Spoke solved this problem for us and the set up was quick and easy.

Avantages :

Straightforward set up, great for non-technical users like myself! Good options in terms of who answers what in the team and within how much time.

Inconvénients :

Some of the call history functionality is unhelpful (for example a missed call will disappear from your history if another team member deals with it) but I understand that Spoke are working on new functionality and settings all the time.

Réponse de l'équipe de Spoke Network

il y a 4 ans

Thanks Nicole, Look out for another iteration of call history next week. Best regards, The Spoke Team

Regan
Regan
Sales Consultant (Nouvelle-Zélande)
Utilisateur LinkedIn vérifié
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Unicrest

5,0 il y a 2 ans

Avantages :

easy to use, simple installation and set up when you are already using a VIOP. it is very simple but gets the important stuff right like call quality and reliability (so far)

Inconvénients :

3CX being a very old software had a lot more features that are missing in spoke. main ones are... switchboard immediate integration with hubspot more admin controls like adjusting users settings remotely (very helpful) contact page pop up when customer calls in

Dave
Dave
Owner (Australie)
Utilisateur LinkedIn vérifié
Génie civil, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Service is second to none

5,0 il y a 4 ans

Commentaires : Great. Support is with real people! I can take and make calls from anywhere and appear as if I'm in the office. A highly recommended replacement for a business land line.

Avantages :

Not having to deal with Telstra and having access to incoming and outgoing calls from anywhere

Inconvénients :

Has only been a month, but I can't think of anything, yet.

Réponse de l'équipe de Spoke Network

il y a 4 ans

Hey Dave, thanks for the review and supporting Spoke Phone! Be interested to see how you like the new Call Highlights feature. When you hear something on a call that you need to write down, just tap "Highlight" and Spoke goes back in time and transcribe what the person just said as a written-up note! Be well, and thanks.