Amazing

Publié le 19/02/2018
Precision F.
Digital Marketing Apprentice
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on.

Inconvénients: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it.

Formilla web chat has greatly increased my client interaction

Publié le 02/05/2019
Cynthia R.
Owner
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My clients love being able to ask me questions about my products and services in real time. We can work together to choose the product that best fits their needs.
It has helped me convert potential clients into clients, and keep existing clients engaged.

Avantages: Formilla web chat is very easy to configure and use.
Support staff is super responsive, friendly and quick to fix a small issue that I experienced, even though that issue was non-critical and didn't affect the performance of the software...they were still on it, no issue too small!

Inconvénients: I really don't have any cons on this software

FANTASTIC Plug In for Live Chat!

Publié le 22/02/2017
Paige M.
Owner/Sales
Photographie, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I tried three other chat programs and none of them came close to what Formilla does. Their customer support is fantastic! Instead of canned responses, I got immediate answers to my questions. I love the dashboard and how easy it is is to edit as I see what works best. They were able to help me customize so that the chat window only shows up on my pages and not my blog posts. This means that I am able to focus my attention on visitors to my pages when they are ready to make a purchase versus just there to gather information. I was able to customize the chat button to blend in beautifully with my website colors and I was able to customize the chat message so easily. Their iPhone app is great - I can quickly toggle my availability on and off in a second. I am a Google Analytics junkie and I LOVE being able to see who is on my site and watch their movement from page to page. The cost of this product for the value that I receive is amazing. In fact it paid for itself for the next 5 years in the first week. You can't afford not to try Formilla!

Avantages: Ease of use and Customer Support.

Inconvénients: None

This is a great tool for customer engagement!

Publié le 09/05/2018
Kit M.
Owner
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We recommend this application to our clients.

Avantages: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy!

Inconvénients: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-)

Chat program for your website. Very easy to set up and it works great.

Publié le 04/06/2018
Rick P.
Owner
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: It worked great with my website - we have a wix website. So easy to just go in and add it to our website and customize the wording. It even has an auto answer feature if you want to automatically give answers to the same questions.

Inconvénients: It seems like it lags a little in notifying you of a message - may 15-20 seconds - would like to see that be immediate.

Great App

Publié le 02/04/2019
Gerald M.
owner
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Great customer service I had an issue installing the app on my site and the rep followed up with me until it worked.

Avantages: what's not to love has everything for e- business

Inconvénients: could have been free free but you do get what you pay for

Awesome product

Publié le 07/08/2017
Matt O.
Marketing Manager
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Sales

Avantages: Formilla has such a thoughtful list of features. They've really put the effort into working out how they can help businesses more easily connect with their visitors than then they made it happen.

Easy to use. Does exactly what I needed and love the customer service!

Publié le 25/07/2017
Cary S.
Owner
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Ease of use
Real time traffic
Ability to engage the visitors with real time chat message
Shows where visitors are from and how they arrived at your website

Inconvénients: Wish there was a way that idle visitors over a certain time would not be shown.
Also wish it would not pick up my IP address. I don't need to know when I am on my site.

Formilla review

Publié le 21/11/2018
Utilisateur vérifié
Internal Business Development Consultant
Études de marché, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used.

Inconvénients: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website

Great Product!

Publié le 08/01/2019
Kevin M.
Owner
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Solved a lot of communication issues with clients. Have seen a great increase in revenue!

Avantages: Love the increase in business I have gotten from the service.

Inconvénients: The software needs to have the ability to block individual pages on your site without having to paste code into each individual page. For me this is a real pain. I have a website that has a weather report with a weather cam on it. It is the busiest page on my site and visited TONS times a day by people sometimes the same people over and over that have no intention of purchasing my product. It would be nice to be able to block that page with a simple check box or something similar. Instead what I am left doing is blocking every person who visits that page. A real pain!

Excellent and intuitive app. A must have for anyone wanting to give world class customer service.

Publié le 30/03/2018
Pl W.
founder
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Customer engagement tools are powerful. The platform is easy to learn, use and deploy. The customer demographic information provided is powerful and very useful.

Inconvénients: Opportunity to present customer with a message popup that provides a short button menu of commonly searched content would be a great feature to add.

Great for my law office

Publié le 16/07/2019
Troy M.
Managing Attorney
Services juridiques, 2-10 employés
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love engaging with people directly from my website while they are searching for my services. It should yield higher conversion rates.

Avantages: I can manage it myself. Other services that offer chatting services to lawyers hard sell a managed service where it costs an arm and a leg. This way, I have control over what people are told on my behalf, and they know they are speaking directly to the attorney.

Inconvénients: Nothing so far. Customer support answered the phone by a human!

Great App

Publié le 06/09/2017
Cyro P.
CEO
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: better service to my clients.

Avantages: It is very easy to use and to install the application. The features of it as access tracking is great! But mostly what pleases me is the App for mobile.

Inconvénients: I have no problem with the application, however the price is a bit higher compared to others available in the market. fair.

Love the idea

Publié le 15/02/2018
Sandra B.
Owner
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
1 / 5
Rapport qualité-prix

Avantages: Tried the free trial to see if this was something we could use to interact with website visitors on our site. We loved the idea and got good feedback from some users regarding the chat feature. Love the mobile app.

Inconvénients: Although the program itself is good we couldn't justify the cost. Wasn't very easy to setup (for us at least) and maybe that's why we didn't feel we were getting the full experience.

I love this program

Publié le 16/08/2019
Lisa a G.
Owner
Art/artisanat, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very happy with this product. Customer Service is great.

Avantages: I feel the live chat adds professionalism and credibility to my on line shop. I love being available when someone has a question. I believe customers are more likely to follow through with a purchase when I am readily available for questions.

Inconvénients: I would like to be able to set different hours for different days, not just weekdays and weekends.

Best Chat Service EVER!!

Publié le 12/04/2017
Patrick B.
CEO
Services juridiques, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have tried numerous "Chat Services" before and it was like pulling teeth trying to get support to answer questions or handle issues - Formilla has far exceeded my expectations and offers the best support I have ever had in the industry - I highly recommend their product to everyone!!

Avantages: Support and ease of use for desktop and mobile functionality

Inconvénients: None whatsoever

Outstanding support!

Publié le 01/03/2017
David R.
Web developer
Design, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Formilla's support is top notch! Whenever I need to contact them I get a response usually within same day! They go above and beyond! Highly recommend if you need a live chat feature on your website!

Avantages: Ease of use, functionality, and support!

Inconvénients: None

Formilla has been a great tool for our website to allow customers another method of reaching us.

Publié le 13/06/2018
Utilisateur vérifié
Marketing Associate and IT
13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: I really like the ease of the Formilla platform. Requests come through immediately and responding is quick and easy. Also, the customization is handy.

Inconvénients: There isn't much I don't like about Formilla. I do wish it was free...but don't we all wish for great software to be free? ;)

Fantastic Service

Publié le 24/02/2017
Joel P.
Partner Manager
Immobilier, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Formilla live chat is offering a fantastic service. Easy to use, great customer support and at a very affordable price is something you can't pass. Keep up the good work!

Avantages: Ease and affordability

Inconvénients: Features are pretty standard. Based on the features, there's nothing that really separates formilla from the others.

my experience

Publié le 24/01/2019
Nicole S.
administrator
Vente au détail, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: good

Avantages: it works well - I would recommend that a notification for chat must pop up immediately and notify you in a very loud tone

Inconvénients: it kept displaying incorrect messages it is resolved now

Easy to set up, support available

Publié le 23/09/2019
Lucy S.
Practice Manager
Comptabilité, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Quick to set up
Looks good on the website

Inconvénients: Set up instructions would be better as a flowchart, diagram - we don't all know what widgets are!

Nice apply

Publié le 11/02/2019
Stéphane G.
Président
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very good

Avantages: Easy to use, visual and it's instantaneous

Inconvénients: May be le prise but, I dit'nt compare with competitors

Simple and effective

Publié le 27/04/2017
Yash R.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix

Commentaires: Formilla had done great job. This tool is simple, easy to integrate and effective for conversions. Strongly recommended