Avis clients sur Mailgun

En savoir plus sur Mailgun

Service d'API de messagerie transactionnelle pour les développeurs. Des API performantes vous permettant d'envoyer, de recevoir et de suivre facilement tous vos e-mails.

En savoir plus sur Mailgun

Avantages :

Ease of use for servicing our mail servers. Easy to spot and workout problems from clients not getting emails from our system.

Inconvénients :

Customer service is slow and useless. More expensive compare to others.

Mailgun - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
3,9
Fonctionnalités
4,1
Rapport qualité-prix
4,1

Probabilité de recommander le produit

7,8/10

Mailgun a reçu une note globale de 4,3 étoiles sur 5 d'après 118 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (118)

Lucas
Lucas
Creative Director (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Bare-bones but super reliable and easy to use.

5,0 il y a 2 ans

Commentaires : I use several different email service providers, each for a different reason. I use Mailgun almost exclusively for inbound mail processing. The inbound processing also offers a preliminary spam filter so that at least most of the spam isn't sent further down my process chain. It's super easy to set up inbound routes using specific strings or wildcard matches that will accept mail and forward to multiple different recipients. These recipients can be either proper email addresses or webhook endpoints. I often use the address forwarders in combination with the SMTP outbound service to build a system where Gmail users can use their free gmail.com account to receive and send emails from their small business domain without having to sign up for and configure a proper G Suite account. I use the webhook forwarders in combination with Zapier and Integromat to receive any emails that need to be processed and automatically acted on. Mailgun normalizes all the different types of email and attachment encodings and packages the message data into an easy-to-parse JSON package that makes it super easy for me to grab what I need and reliably act on the normalized data.

Avantages :

Inbound mail processing with spam filter Free tier offers great sending limit SMTP and API integration for outbound messaging

Inconvénients :

This product doesn't offer any sort of backend mail building or sending functionality. It's only an engine for sending messages. This means you'll have to build your messages somewhere else and integrate them into your sending code.

Utilisateur vérifié
Software Developer (Irlande)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Mailgun is the most developer friendly and cost-effective transactional email service/

5,0 il y a 10 mois

Commentaires : Mailgun was one of the most developer-friendly transactional email service providers previously until they removed their free plan. However, the ease of implementation and support by different plugins and software make it a really good tool. DNS is easy to configure so we have no issue with deliverability. The dashboard is also great and offers good logs and graphs.

Avantages :

Great documentation, 10k emails on the free plan was great previously for the prepaid plan is okay. Good API and interface.

Inconvénients :

Downtimes and deliverability issues can be daunting.

Nujan
Nujan
Managing Director (Népal)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Best for transactional email and accurate email delivery.

4,0 il y a 2 semaines Nouveau

Commentaires : Best for overall email solution, You won't regret paying.

Avantages :

We've been using mailgun since few years and it's one of our most used and essential software for out business. It seamlessly integrate with any system and provides fast and accurate email delivery solution. Since we've been using mailgun it's very rare that email sent from our system goes to spam folder. Also, with their dedicated IP option email delivery and white listing is even more easier.

Inconvénients :

Mailgun email tracking feature is not that accurate and also I personally found and reported bugs into the system UX.

Clement
ceo (France)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Worst email product and support ever used (RUN AWAY)

1,0 il y a 2 mois Nouveau

Avantages :

sub-accounts management (before getting suspended for no reason)

Inconvénients :

Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason. + they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month. When you're trying to reach out to the support, they close our tickets without even answering, ghosting. Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market. Do yourself a favor, go to sendgrid. Mailgun SUCKS.

Mario
Business Admin (Mexique)
Ressources humaines, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great buddy to Email MKT

4,0 il y a 2 mois Nouveau

Commentaires : The biggest benefit its to create easy and fast email campaigns

Avantages :

The easy way to set up mkt campaigns and to obtain reports of each launch

Inconvénients :

The Visual experience its not great but doesn´t affect the app

Brandon
Brandon
Creative Strategist (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Incredible Deliverability, Clean Platform, Success with MailGun!

5,0 il y a 3 ans

Commentaires : Super pleasant, great chat support, fast email support replies, always quick to help and communicate.

Avantages :

Clean UXI for navigating the system, simple set up, clear dashboard to find issues quickly and navigate around the site. Ability to clean database lists to minimize bounce. However, the BEST part is they are free up to 10,000 emails a month, which is a ton! So to give the full custom power of connecting your domain and sending out, that's a huge value. I will get over that limit and upgrade soon, but that is an incredible way to start a relationship. Almost a year of free service to use their system versus my server.

Inconvénients :

I actually have not found anything that I do not like. Many will complain about high bounce rates or going into spam. I find that issue arrises on multiple factors outside of mailgun control, such as the receiving server, and the mail habits of the person opening it, do they get a bunch of spammy mail already? And was the mail piece written in a poor nature, this increases spam folder direction, however, they do have dedicated IP service for those wanting to mitigate one area of cause for spam direction. Again, never been my experience.

Luke
Founder (Allemagne)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great Software Gone Greedy

4,0 il y a 2 ans

Commentaires : Outside of them changing their payment tier / plan system I haven't had any issue with Mailgun. I always found their customer service great and the product itself to be fantastic and does exactly what it's supposed to. I just really wish they brought back the routing feature to the free tier.

Avantages :

Great API, Super easy to integrate into various types of website / webapp setups. I previously used Mailgun for a variety of different integrations and never had any issues. Complete frictionless integration from beginning to end.

Inconvénients :

I dislike that the features we used to get for free are now hidden behind a paywall. Features such as routing emails I find to be rudimentary and were previously built into the free / pay as you go tier. Now it is locked behind the $35 dollar tier. This is a pain for small businesses that want to accept a few emails from a professional email with their own domain. Now to unlock that feature they must over commit to a tier with an allowance of 10k plus emails a month. This I feel has squeezed many small businesses out of using their service and it has definately moved me from recommending & using them in future as I would have previously for my smaller clients.

Samuel
Samuel
Engineer (République dominicaine)
Utilisateur LinkedIn vérifié
Télécommunications, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Developer friendly transactional email service

5,0 il y a 6 mois

Commentaires : We are solving transactional email needs for a startup I work as a CTO, does a great job there despite pricing not being flexible enough.

Avantages :

Mailgun is a service that was created by developers for developers. Their top-tier documentation and code is self-explanatory and should present no issues to integrate in just a few minutes. The service itself is reliable and has the latest bleeding edge features. Their customer support is very effective and can get issues solved promptly.

Inconvénients :

Mailgun's pricing has only gotten pricier and pricier with time. They are not even able to provide discounts that are not in their scheme and it is up to you to simply accept that when there are many competitors on this market. The service itself is very robust but this inconvenient made me think about other options after some above-base level features were needed.

Cristian
Cristian
Software Developer (Colombie)
Utilisateur LinkedIn vérifié
Télécommunications, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simplify your email sending

5,0 il y a 3 ans

Commentaires : We use mailgun for all of our transactional email. We manage, from a single account, a lot of our domains. We always have detailed insight into what is happening with our email deliveries. When things go wrong, there is enough information to find the cause.

Avantages :

Ease of setup. Transparent pricing. Free tier goes up until a really high scale. Can use it via API or smtp, whatever you need.

Inconvénients :

Support is a little slow for non paying plans, but that is expected. There are no alarms in place for when something starts going wrong unexpectedly.

Ralica
Lead UI Developer (Suède)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Trusty tool to send emails which you setup so quickly!

5,0 il y a 4 semaines Nouveau

Avantages :

Easy setup with API Great price for the service. Dedicated IP Never really need to fix or maintain anything!

Inconvénients :

I have no cons to pention in regard to Mailgun.

Ricardo
manager (Portugal)
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Solid mail solution with good dashboard and exellent customer support

5,0 l’année dernière

Commentaires : I needed a free solution to send transactional emails on wordpress. And Mailgun came as one of the favourites and also they had a good free plan. Moreover, it has integration with a mail plugin that I was using. So it seemed a good idea to try it. I'm using it for almost 2 years and it was easy to setup and it's working great since then without any need to fix or change anything.

Avantages :

You can try Mailgun and really use it on your site for free Great customer support that will treat you well even if you're using free plan and don't know nothing about emails. Being one of the most popular company, there is lots of information around the web on how-to-dos. Easy integration with wordpress plugins.

Inconvénients :

If you don't have a dedicated IP, your reputation will be influenced by other users. So if someone is using Mailgun abusively and is using the same IP to send emails you may get some problems.

Utilisateur vérifié
Lead developer (Finlande)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Fast, Reliable and Affordable Email Provider

5,0 il y a 2 ans

Commentaires : We use Mailgun for almost 80% of our email system, we stopped providing email directly from our servers due to DDOS and mailgun really helped us out!

Avantages :

The best would be their free tier, they recently changed their free tier but you still get free 1k+ emails per month. This is thier "pay as you use" tier. Very usefull if you're still new as you get all the features of a paid service. Very cheap even when you exceed the free emails.

Inconvénients :

I wish they have a lower tiered plan like $5 or $10 a month for low traffic sites. As a developer not all sites needs 10k emails a month.

Chetan
Chetan
Director (Inde)
Utilisateur LinkedIn vérifié
Mode et vêtements, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Best In Class Email Software

5,0 l’année dernière

Commentaires : It was a nice experience with the Mailgun so far.

Avantages :

Mailgun is the one of the best email software, from validation to deliverability, parsing to SMTP, and much more. It's the great tool with all in one email solution.

Inconvénients :

I believe it's the complete solutions and having all sorts of features and functionalities.

Daniel
Daniel
Full Stack Web Dev (Argentine)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Setup and use anywhere any how even API or SMTP

5,0 il y a 3 ans

Commentaires : We use mailgun as transactional email services, their free tier fit with our basic usage.

Avantages :

API is very easy to integrated, SMTP alternative is a quick start to use in software that require SMTP protocol to send email.

Inconvénients :

Current dashboard is kind of complicated, sometime I could not find a setting or where I could set a adjustment.

Utilisateur vérifié
IT Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Mailgun is great, the

4,0 il y a 2 ans

Commentaires : They used to have a free tier (up to 10k emails a month) which provided a sample of all the features included in mailgun (like sending, receiving, authenticating, api etc.) now they got rid of that plan (even for customers who were "grandfathered in").
The new free plan isn't really free and they stripped out all the extra services.
It's tough that the entry price for any features is $35/month.

Avantages :

- It is extremely easy to get setup using Mailgun (they make it very simple for the user). - They offer a lot of really useful features and well documented, powerful API.

Inconvénients :

The opening price is pretty high for an account with any sort of features, which makes it tough to justify using their service for a small project. - The interface runs a bit slow and buggy at times (like viewing logs).

Jon
Systems Engineer (É.-U.)
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mailgun provides reliable email delivery and tracking software

5,0 il y a 3 ans

Commentaires : We use Mailgun to send emails from multiple domains through our ERP system. Mailgun as given us noticeable improvement to our email metrics and tracking. I would recommend Mailgun to others.

Avantages :

Our ERP system added integration with Mailgun several years ago and our ability to track and verify emails had been delivered significantly increased. We noticed an immediate increase in our email delivered confirmations. This is significant for us as we send our monthly account billing statements through email. If our emails aren't delivered, we don't get paid. Mailgun also provided much superior email tracking so we can identify which emails weren't delivered and find another way to get in contact with our customer.

Inconvénients :

Our biggest limitation with Mailgun is with our ERP system and how they only chose to provided limited support to the many features Mailgun offers.

Elliott
Elliott
Developer (R.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great solution for mail sending from vps providers like AWS

5,0 il y a 3 ans

Commentaires : We use mailgun for all of our email sending needs across multiple servers and products. We implement mailgun as the default mail sender for any new projects too.

Avantages :

Its api is very simple to use, most PHP frameworks come with mailgun integration out of the box - if they don't, mailgun supports standard smtp anyway. Great usage graphs and multiple regions to send from. Is makes it very easy to send emails from php applications which would normally be blacklisted if you use standard php mail from inside a VPS on e.g amazon/azure/vultr/digitalocean. Very generous free tier.

Inconvénients :

Their anti spam measures can sometimes not work - if your sending details have been compromised you can be hit with a pretty large bill before you realize someone has been sending hundreds of thousands of emails on your behalf.

Adrian
Founder (É.-U.)
E-learning, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Mailgun is awesome

5,0 il y a 2 ans

Avantages :

Easy to deploy, they even have an iOS SDK. I use it to deliver automated emails for my app (welcome emails, password reset, announcements, etc).

Inconvénients :

There are currently no cons for me with this software.

Aaron
Aaron
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Internet
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Almost a necessity with server configs and email filters!

5,0 il y a 4 ans

Commentaires : Mailgun ensures that emails sent from your site make it the destination email inbox and not the spam folder. Easy to use, free for the first 10,000 and has mail logs. All around, a great product!

Avantages :

Mailgun ensures that emails from your website actually make it to their destination. With their free tier covering the first 10,000 emails, it's a free solution to a prominent issue: emails getting stuck in email filters or not making it at all. Mailgun is easy to sign up for and easy to integrate into your site, especially if you are using WordPress. Absolutely love the mail logs too - that's come in quite handy on many an occasion.

Inconvénients :

As a web developer, I understand the need and value of Mailgun. It can be difficult for new users to understand this though.

Tyler
Senior Marketing Manager (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great SMTP for sending bulk or transactional email

5,0 il y a 2 ans

Commentaires : We have achieved great eCPM mailing costs and gained access to higher volume mail to reach our subscribers

Avantages :

Mailgun allows for a lot of customization. Users use the service on the backend as the infrustructure to mail, while using their own service portal to send the mail and segment their subscriber base. Mail sending is fast, reliable, and they have dedicated and shared IPs for sending.

Inconvénients :

Since it is only to be used as the infrastructure to mail, companies will need the know-how of hooking up SMTP connections and have access to a developer and front-end software.

Bruce
Bruce
Senior Operations Officer (Italie)
Utilisateur LinkedIn vérifié
Recherche, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rock solid delivery

5,0 il y a 4 ans

Commentaires : Haven't had a complaint yet.

Avantages :

Configuring email is like conjuring drunk dragons with black magic: most of the time it only works so-so and any tiny mistake gets you burned. Mailgun has very good documentation on setting up your domain and configuring things so that your reputation is great and does not suffer. The REST API makes dealing with events a pleasure and the dashboard gives you great insight into where your mails are going to or coming from and why your audience is behaving the way it is.

Inconvénients :

There's not much not to like. The price is great (mostly free) and the documentation and reliability are 100%.

Utilisateur vérifié
Technical Support Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One of the best SMTP/API mail integration solutions

5,0 il y a 4 ans

Commentaires : 10,000 free emails a month, easy to use API, easy to integrate and send emails reliably.

Avantages :

Mailgun offers 10,000 free emails a month, which is much higher than a lot of the competing services in this category. The web interface is clean and provides you with the information you need right on the landing page. Integrates easy with many services and plugins exist for many platforms (eg Wordpress). API is well documented.

Inconvénients :

While the Free tier of 10,000 emails a month is class leading, when you begin entering the paid tiers there are much cheaper alternatives available. Email validation service is pricey for what it is.

Gonzalo
Gonzalo
Web Developer (Malaisie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Finally, emails reaching their destination.

5,0 il y a 3 ans

Commentaires : Overall great value for the free tier, 10.000 emails for free plus great deliverability and integration, great for Wordpress users.

Avantages :

When developing a custom PHP app or using Wordpress you often face the issue of your notifications and customer emails getting stuck or not passing the mails filters. This is a big issue, when for example you are sending out important information like an order confirmation or a ticket for your event and your users are not getting your emails or they are arriving into their SPAM folder. Mailgun has proved superb on improving email deliverability and their logs are super helpful as well, you can track what went wrong if anything. Their interface is easy to use and to the point. Moreover, their free tier gives you 10.000 emails for use, for free. Something great for companies doing product research, I found their API easy to use and easy to integrate with my projects, Wordpress being the easiest: a plugin + an API key/secret. Regarding Wordpress I found Mailgun the best amongst options tried for email deliverability.

Inconvénients :

Cost of the paid tiers is pricey if you compare with the alternatives. Everything in Mailgun goes through their API, so if you need a Full UI alongside the API this might not be the best choice.

john
FULFILMENT MANAGER (R.-U.)
Compagnies aériennes/Aéronautique, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mailgun offer pretty good mail support with easy start up prices

4,0 l’année dernière

Commentaires : We are more than happy with our deployment of mailgun. It provides a reliable and really reasonably priced service.

Avantages :

Mailgun are generous with their lower level tiers of service. The most basic of which is free to low volume mailers. The caveat is that support is not premium, but it is definitely provided. We tested some service emails many years ago through Mailgun and are still using them 10 years later.

Inconvénients :

The last time we looked at using more of mailgun, some of their back end features did not seem as fully featured as some competitors, although a lot of development was being undertaken.

Cuong
Cuong
Founder (Viêt Nam)
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best SMTP provider I love most

5,0 il y a 3 ans

Commentaires : Mailgun worked for me seamlessly, no challenge and I'm happy to use it, even will buy their Pro Plan in the future.

Avantages :

I use Mailgun for my email marketing services and it works perfectly. Mailgun helped all my emails go straight to my prospectors' inbox instantly without any challenges. With 10.000 free emails/month is a super deal for small business. Besides, Mailgun is truly flexible for developers with Webhook Support, API support, SMTP user manager, Email Template Builder.

Inconvénients :

I hope Mailgun support Email Template Builder with Drag&Drop function that easier for me to create email templates for my workflow.