Avis clients sur Shippit

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En savoir plus sur Shippit

Shippit is a shipping platform for retailers that makes smarter decisions to save you time, money and keep your customers happy.

En savoir plus sur Shippit

15 avis affichés

Jon H.
Jon H.
Owner
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 01/05/2021

"Great for shipping"

Commentaires: Over all, we could not be happier. It has made our shipping experiences easy and manageable while saving time and money

Avantages: That's easy! Shippit makes sending packages a breeze. We can do everything online, compare shipping methods, and even track packages on one site. Very useful

Inconvénients: It was a bit difficult getting used to. We formerly used UPS.com, FedEx.com, etc and this took some getting used to. But we did fine

Réponse de l'éditeur

envoyé par Shippit le 05/05/2021

Hi Jon,
Thank you so much for taking the time to leave us a review! It's great to hear that you've had such a positive experience, and that we made your shipping experience easy and manageable, saving you time and money. We look forward to continue to work with you to grow you business.

Best wishes,
Sarah
Shippit

  • Source de l'avis 
  • Publié le 01/05/2021
Kate G.
Accounts and Online Manager
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/03/2020

"Switching to shippit Increased our online sales by over 100%"

Commentaires: Couldn't be more happy with Shippit - they have done wonders for our small business.

Avantages: Having multiple courier options and discounted rates through Shippit has lowered our shipping rates, decreasing our abandoned checkouts incredibly! As a small business, we can't afford free shipping, but Shippit makes our shipping rates reasonable for our customers in Australia. The support is always there and they really get things moving when there's any issues with the services (which is rare). The features are really nice to use, and the interface makes it easy to process and fulfil multiple orders at once.

Inconvénients: I would only wish for more international shipping options such as FedEx and USPS to be included so that we could take our products internationally with ease.

Réponse de l'éditeur

envoyé par Shippit le 04/03/2020

Hi Kate,
Thank you so much for your review. We're delighted that we're delivering a product and service you love.
Thank you for your feedback. We'll definitely be expanding our international shipping options.

  • Source de l'avis 
  • Publié le 02/03/2020
Tim C.
Owner
Vente en gros, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 01/07/2021

"Beware Additional Charges After Delivery"

Commentaires: It was good but regular extra charges and a failure to deal with issues quickly are starting to sour the relationship.
We will be using Aus Post more often from now on.

Avantages: It is easy to use and the shipping prices were competitive

Inconvénients: The fact that the quote provided can be incorrect with additional charges levied against your credit card a month or more later.
Also failure to respond to emails quickly causes problems such as when we deliver a pallet to the TNT depot we message Shippit to cancel the TNT pick up only to find they fail to inform TNT who send a big truck only to find we have already delivered the pallet to the TNT depot. This happens more often than not.

  • Source de l'avis 
  • Publié le 01/07/2021
Kelli D.
E-Commerce Coordinator
Vente au détail, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/03/2020

"Amazing Platform for our business"

Commentaires: Shippit has been a reliable and amazing platform for us to use for our business. It is extremely user friendly and their customer support is great. Our customers love the regular updates from the couriers. I would highly recommend them. Shippit often gets confused as a courier company, but Shippit is in fact the platform in which merchants use to ship their orders out to their customers. It has been a game changer for our DC staff for pick and pack and saves us a lot of time.

Avantages: Easy to use and very reliable. We can easy identify parcels that are yet to be shipped and our customers love the accurate and frequent updates

Inconvénients: Sometimes the pricing is not 100% correct

Réponse de l'éditeur

envoyé par Shippit le 27/03/2020

Thank you for the review Bevilles! We appreciate you taking the time to clarify Shippit's services and are glad that your customers love the shipping updates and that our platform is easy for you to use. If you are referring to incorrect pricing as a result of input errors, please contact us at hello@shippit.com so we can see what we can do to fix the issue. Have a great day!

  • Source de l'avis 
  • Publié le 25/03/2020
Gareth C.
Head of Logistics
Appareils médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 25/03/2020

"Dynamic for all purposes"

Commentaires: It's been perfect for us as we've scaled our business.

Avantages: It pulls together so many different shippers to help us find the best option for every single case, while still staying automated enough to be low labour intensive.

Inconvénients: The support is sometimes delayed. Having a chat function or clear direct access to support staff would help a lot!

Réponse de l'éditeur

envoyé par Shippit le 27/03/2020

Thank you for the review and your feedback. We're glad that our platform is helping your business automate orders. Sorry to hear that our support falls short of your expectations. We are working hard to improve. Chat functions are available for Grow, Unleash and Empower subscribers. Please let us know if you would like to upgrade your plan. Have a great day!

  • Source de l'avis 
  • Publié le 25/03/2020
Becky H.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/03/2020

"So easy to use! Makes shipping so much easier."

Commentaires: Would highly recommend and pleased we found it.

Avantages: It's simple to set up and use. It links to the black end of our website seamlessly so saves us time manually entering in addresses etc.

Inconvénients: The odd glitch but great customer service so is usually resolved quickly.

Réponse de l'éditeur

envoyé par Shippit le 29/03/2020

Thank you for the 5-star review Hutwoods! We're glad that Shippit has simplified your shipping and that you are happy with our platform and customer service. We are working hard every day to improve our platform so thank you for being patient and sticking with us.

  • Source de l'avis 
  • Publié le 26/03/2020
Shannon S.
Operations Manager
Art/artisanat, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/03/2020

"Easy to use"

Avantages: Ease of use,Simplifying shipping process

Inconvénients: Limited freight courier options. Hope for more.

Réponse de l'éditeur

envoyé par Shippit le 27/03/2020

Thanks for the review! We really appreciate you taking the time to give us feedback and are glad to able to help you simplify your shipping process. We are working to add more courier options and are proud to already offer a range of couriers that service multiple delivery speeds (On-Demand, Same Day, Standard, Express, and International)!
If you don't have access to all our courier options, please check your settings or see how you can add more here: https://support.shippit.com/hc/en-us/articles/360013213673-Our-partnered-carriers-and-how-they-work

  • Source de l'avis 
  • Publié le 25/03/2020
Fendi S.
Owner
Impression, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 25/03/2020

"Easy to use"

Avantages: Easy interface to use and integration with Shopify

Inconvénients: The monthly fee and different support level

Réponse de l'éditeur

envoyé par Shippit le 27/03/2020

Thank you for the review Xtron. We're glad that our Shopify integration makes it easier for your business to ship efficiently and that our interface is user-friendly. We are working on improving our support and are thankful for your patience and sticking with us as we grow. Have a great day!

  • Source de l'avis 
  • Publié le 25/03/2020
Paul M.
COO
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 08/04/2019

"Stay clear at all cost"

Avantages: No Pros, only cons with Shippit, and by Cons we mean they con you into thinking they will deliver on the job

Inconvénients: Totally useless app. Shippit is a total fraud and will take your money without delivering your parcels. Further to this, they will charge you a so-called subscription fee for this service. We currently have 15 disputes with our bank and reports with the local Police over parcel thefts from using Shippit. If I had my time again I would have never given this company a go. Australia Post is 100% more reliable.

Réponse de l'éditeur

envoyé par Shippit le 29/03/2020

Thank you for the feedback Gladiator Fitness. Sorry that you did not experience the desired outcomes with us and that you ran into problems with some of the couriers. We have since improved and have transit protection for certain cases. You can also use Australia Post through our platform. The best way to maximise Shippit's use is to set your account up properly and refer to the reporting dashboard to select the best performing couriers for your business. We do believe Shippit can simplify your shipping and would love to show you if you would give us another go.

  • Source de l'avis 
  • Publié le 08/04/2019
Tony Z.
Director
Vins et spiritueux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 06/08/2021

"DO NOT USE"

Commentaires: If you want a service that constantly shrugs off any issues you are having, then use shippit. The freight carriers routinely lose and break parcels, and because we can't deal with them direclty and have to go through shippit, it means we can't fix any problems. Shippit just give us script responses and never actually help INCLUDING not refunding when an order has failed to be delivered.

Avantages: Nothing is good about this software. Plenty of alternatives around to use

Inconvénients: Terrible organisation, poor customer service and essentially stealing people’s money.

  • Source de l'avis 
  • Publié le 06/08/2021
Matthew C.
Director
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 25/03/2020

"Switched from another provider and couldn't be happier"

Commentaires: Time. It used to take us more than double the time to complete orders, now it's more streamlines and efficient.

Avantages: It make things very simple, easy to organise mass numbers of orders and automatically selects the relevant shipping option the customer selected.

Inconvénients: Sometimes when you update a postcode, it puts all the others you've selected into the faded tick state, then when you confirm the orders, those are not added, but stay in the ones still to be checked, when you've already checked them. If you have others in there, they all get mixed up again.

Réponse de l'éditeur

envoyé par Shippit le 27/03/2020

Thank you for the review and feedback DoggyTopia! We're glad our platform is helping your business automate your shipping process. Thank you for flagging the platform error. We'll let our team know. Have a great day!

  • Source de l'avis 
  • Publié le 25/03/2020
Andrew C.
Andrew C.
Director
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/03/2020

"Best logistics integration for Australia Post"

Commentaires: It's made our lives so much easier

Avantages: Easy to install, easy to use, fully integrated to Australia Post and Shopify

Inconvénients: It's quite expensive for small retailers

Réponse de l'éditeur

envoyé par Shippit le 29/03/2020

Thank you for taking the time to write us a review! We really appreciate your feedback as it helps us improve our platform. We're glad that Shippit has made your shipping lives easier and that it is easy to use and integrate right from the beginning. Thanks for sticking with us!

  • Source de l'avis 
  • Publié le 26/03/2020
Karen C.
Administration/Bookkeeper
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 08/05/2020

"Program is Faulty and Costly to it's customers"

Commentaires: Shippit has solved no business problems for us, only created them.

Avantages: I didn't like anything about the software!

Inconvénients: From the beginning, we had problems with, orders disappearing from the new orders screen to the booking screen. If I cancel an order from the booking screen, it turns out that it changes the shipping carrier and I am told I need to check each one. In the tracking screen it does not show all the deliveries that are delayed, you have to search for them 1 by 1, so there is no knowing ahead of time. You have to wait for the customer to notify you. And when you put in a ticket for information etc replies are all over the place and you hve no idea which ticket they are referring to, as the original subject disappears.... This is just a few of the things I like least about the software

  • Source de l'avis 
  • Publié le 08/05/2020
Kirsten R.
Owner
Biens de consommation, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/03/2020

"Great and so easy to use"

Commentaires: No more cut and paste, it's great.

Avantages: Love how easy this is to use. Makes shipping quick and easy.

Inconvénients: Would love to see more couriers and Australia post added.

Réponse de l'éditeur

envoyé par Shippit le 27/03/2020

Thanks for the review and feedback Kirsten and Diva. We're glad that our platform is easy for your business to use and makes your shipping more efficient. We're working to add more couriers to our platform and merchants can already connect Australia Post to Shippit. To add Australia Post services please refer to this page here: https://support.shippit.com/hc/en-us/articles/360016229153-Australia-Post-Standard-Express

  • Source de l'avis 
  • Publié le 25/03/2020
Alex M.
Director
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 18/06/2020

"Do not pay for insured shipping and terrible customer service"

Commentaires: Terrible terrible terrible.

Avantages: I don't know if I would put pros of using a service that I am really angry with their solutions and services.

Inconvénients: They do not pay insured shippings some how.
Terrible customer service.
DO not have a contact number

  • Source de l'avis 
  • Publié le 18/06/2020