Avis clients sur Mixmax

MixMax gives me my sanity and time back

Commentaires : I run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with.

Avantages :

I love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH.

Inconvénients :

I don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point.

Reliable for tracking and communicating better with prospects

Commentaires : Great!

Avantages :

Great tracking capabilitiesIt enriches your texts with giphs, emojis that provide a friendlier approach

Inconvénients :

Sequences (campaigns) once they start it's hard to adjust or add new steps in-betweenNo ability to find emails

Promising - but needs work

Commentaires : Most of my email marketing activities are run through Mixmax. It is really economical because it doesn't have a cap or limit on number of contacts you can upload unlike most of it's competitors. But be warned, there are a few annoying bugs with the tool that you might consider before choosing to lock down on Mixmax.

Avantages :

Been using Mixmax for almost a year now. It is very economical given the whole slew of features it has got. My most used feature is the Sequence and the ease of putting out templates for the same. It's smooth and runs like a breeze from uploaing your CSV file to running targeted campaigns.

Inconvénients :

Although, it solves my primary requirement of scheduling drip campaigns using the Sequence feature, but it fails to give accurate results. In more than one occasion, I have found detail analytics to be not very accurate. Have also come across other bugs which has compromised my client relations at times. But there support team is very active would help you resolve these issues - in case you find them. Also, not a big fan of their UI. Not much of a complaint but a suggestion to the product guys at Mixmax - come up with designs that inspire the user. As of today, it's quite dull.

18 month review of Mixmax

Avantages :

The email tracking has been very useful but the feature I utilise the most is the sequences to set emails to go out to prospects, it's efficient and user friendly.

Inconvénients :

A Home button is required, many times I just want to get back to the main page and there is no easy way of doing so.

Easy and convenient setup

Avantages :

Mixmax is easy to set up and implement. Our team uses it to use pre-built templates so we don't have to write identical copies for numerous clients. Also, the schedule a meeting feature is super helpful and we don't use any other tool for scheduling meetings.

Inconvénients :

Honestly, none. The tool is very straightforward with the offerings and user experience.

A perfectly tracked tool for leads and email marketing campaigns.

Commentaires : The MixMax dashboard allows us to track emails sent to contacts on a daily basis and tally customers who are interested in our communications, which helps us find opportunities and close more deals.

Avantages :

Using MixMax, we can study customer interactions with our email marketing campaigns. MixMax provides powerful options for tracking messages that have been sent to contact lists and enables us to get reports and dashboards that show us how many people have shown interest in our advertising campaigns that have been sent to them. which we can know our ability to reach, and we can thus set accurate expectations of the results. It is also good that we can classify incoming mail from customers and send appropriate responses to it. I love how we can include messages for calendar links to request appointments from clients, as well as the automation to display the weekly or monthly calendar, including appointments after they've been rescheduled.

Inconvénients :

I am facing some minor problems with MixMax, especially in scheduling appointments, where a defect may occur in coordinating joint appointments with other parties, which may require additional effort from us to reschedule.

Perfect sales and partner engagement tracking software

Commentaires : It's been great. I have used Mixmax at 3 companies now and will continue to use the software.

Avantages :

I love the email tracking feature that details open and clicks down to the type of device the recipient used and their location. I also use templates a lot to help automate processes.

Inconvénients :

I wish there were an easier way to log emails from Gmail Mixmax to Salesforce CRM. Right now have to bcc salesforce.

Founder's Thoughts

Commentaires : I like Mixmax it allows my team to send sequences etc.

Avantages :

Love Mixmax as a productivity tool for scheduling meetings, templates, and activity tracking

Inconvénients :

Adding members can be confusing. I have deactivated individuals that shows they are on an annual bill. The pricing is starting to go up to an "uncomfortable" position based on competitors in the market.

Great company, with a great group of people behind

Commentaires : Amazing! Special mention to [sensitive content hidden]

Avantages :

Mixmax has a great platform and an incredible Customer Success/Support/Tech Support team. They are very open to hearing feedback and working on recommendations provided

Inconvénients :

The grass is always greener in the neighbor's garden. I believe that Mixmax lacks some features (such as automations to update accounts on the rules), but honestly, nothing big. Mixmax is a great and very complete platform.

Best track of sent emails

Commentaires : Over two years of using Mixmax, I am very satisfied with the software as it meets my expectations and my needs.

Avantages :

- Notifying when recipients open my emails.- Reminders to send scheduled emails.

Inconvénients :

Nothing to mention for the time being as the software use meets my daily needs.

Great for Inside Sales Cadences

Avantages :

Overall, Mixmax is pretty awesome. The features we lean on most heavily are mail merge (especially using dynamic fields) and email cadencing. It's a pretty good amount of functionality for the price though.

Inconvénients :

There are some features that are left to be desired. It seems like they just need to spend more time understanding how people actually use their product.

Great tool for systemizing outbound sales process

Commentaires : It is great tool for systemazing outbound sales. It has all relevant integrations with CRM and the tool is data-driven. I hope there will be no more bugs in the system.

Avantages :

The most useful feature - sequences. It automates email sequences for potential clients, we have integration with Salesforce so we can do a lot of cool stuff. For example, we can create automation of tasks in our CRM that are triggered by not replied emails. Also, our email replies are automated using Mixmax templates that are synced with Gmaill, you can reply with a few clicks to frequently asked questions. Also, the tool is data driven, you can track everything - opens, reply rates from any sequence, template and so on. Mixmax just recently introduced a reporting feature which makes this software even more data-driven.

Inconvénients :

Customer support is only in USA, so it is not convenient when you are using this software in Europe. Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM. Also, we had problems with removing a contact from the sequence. When a person replied he was not always removed from the sequence which created awkward situations. For example, person replied and Mixmax didn't identified it, so follow-up email was sent to him. We created rules (a feature in Mixmax) and we solved this issue.

Probably better if you only use one email address

Commentaires : I liked Mixmax and it did everything I needed it to, but I think it's a bit convoluted and I experienced bugs pretty frequently. If you can use something simpler, it's probably in your best interest. However, if you need a lot of features, give it a try.

Avantages :

MixMax integrated a lot of useful features. I used the booking on my website, scheduled emails using the recommended send-times, and tracked when emails had been opened. It was nice to have everything in one software.

Inconvénients :

I have no fewer than 3 email addresses that I use daily. A couple more that I use periodically. Mixmax was a mess when it came to trying to set up across every email address. I should have just stuck with one.

Least clunky Gmail plug-in I've used

Avantages :

Super easy to log emails to SFDC without slowing down my Gmail account. Additionally, tons of additional features that I wasn't expecting, like a meeting scheduling link, email templates, etc.

Inconvénients :

Nothing jarring comes to mind - if I had to nit-pick, MixMax has error'd out one or two times when I've tried to add new contacts to SFDC from Gmail, but nothing that a quick Gmail refresh can't fix.

great bulk email sequencing tool for Salesforce hampered by buggy and incomplete implementation

Commentaires : Mass email automatic multi-stage sequencing integrated with Salesforce.com.
We prepare our leads in Salesforce, load them to MixMax and track the results back in Salesforce. My likelihood to recommend could so easily be up at 9-10 but for the current quality weaknesses. The good news is that the quality issues are slowly being addressed.

Avantages :

Multi stage sequencing allows "fire and forget". Relative ease of loading from Salesforce, incl duplicate filters. 5 stars for the ideas - features and functionality 3 stars for ease of use, should go to 4/5 once implementation and quality addressed If MixMax can sort these out real quick, they'll have a first class offering. Overall, a lot of "customer sacrifice" but will stay with MixMax for a few months at least and review quality again then.

Inconvénients :

Buggy, buggy, buggy. The core sequencing engine appears to be working well. Sadly, the surrounding functionality lacks quality - failures (bugs), omissions (some event type not fully reported), weaknesses (realtime reporting performance management) 2 stars value for money because of our costs associated with bug handling and work-arounds. missing out on 3/4 stars. Again, for such a promising product but at this level of maturity, customer support is ok but underresourced .

MixMax - great value for the money

Commentaires : MixMax is an essential part of my everyday communication with clients, as well as follow up and mass distribution of information to them. It's a one stop shop for my needs in those regards, and I have recommended to several of my clients.

Avantages :

The program provides as advertised, and is very diligent in not only adding new useful features but also keeping us apprised of them.

Inconvénients :

Quite honestly, I do not have any negatives that come to mind easily. Perhaps the "sequence" function could be a bit clearer as to the process. But that's probably just nit picking.

Tracking opens so there is no stress!

Commentaires : Being able to follow up with prospects and clients at appropriate timing due to the tracker being installed. It's a great tool.

Avantages :

I love the tracking feature, as well as the preview service they provide when pasting Droplr links into emails. It makes it really easy to use and I know exactly when to follow up with clients.

Inconvénients :

If the integration becomes disconnected sometimes I don't notice so Ill have to make sure when I clear my cache and cookies that I reinstall. Nothing that big through - Mixmax is great!

Easy to integrate with Gsuite

Commentaires : It's been a great experience since day 1.
I am particularly using the templates feature of the free version which optimizes my day like a champ.
I get instant notifications when people open my emails and I can easily keep track of the lead.
I highly recommend this tool!

Avantages :

This sales/marketing tool works like a marvel when integrated with Gsuite. The control panel is very easy to use and the free version gives you a lot of very useful features.

Inconvénients :

The way they attach attachments on emails.

Absolutely fantastic, really!

Avantages :

I can't rave about MixMax enough. We used Yesware for years and it worked great, bu MixMax really blew it out of the water. The day-to-day features we use the most are easily adding availability to emails where customers can book in one click, scheduling reminders, and the Salesforce integration. I'd say though, what we like most, is the reporting. Being able to see activity and also see when reminders are set to bounce back so you can redistribute if you have too many is super helpful. I'd highly recommend giving a trial for a spin. I don't think you'll turn back!

Inconvénients :

Two nice-to-haves would be to be able to trigger automations on data directly from salesforce and being able to have a bit more advanced user permissioning for admins.

My beloved dog Bella or Mixmax? I guess I'll go with Mixmax

Avantages :

Game changing time saver and enhancement for email, accessible user interface, real support and attention customers. Mixmax fills in the gaps where Gmail falls short and has proved itself to be an invaluable aid to my company's sales and management tasks.

Inconvénients :

A bit pricey, though I grudgingly admit probably worth it. Needs the addition of several features, including message deletion and mobile app support.

Taking your sales to the next level

Avantages :

Love the tracking, reminders and insights. This tool will help you to get to the next level, since you can track where/when/how many times your email is opened, can create email marketing and you see all the insights. You can implement this to improve your sales process and get more sales

Inconvénients :

also a paid-wall of course, and you get used to it, so you want to keep all the email tracking and possibility - because everything helps each other and at the end it's quiet expensive

Helpless without it

Avantages :

Scheduling emails through MixMax is absolutely brilliant. It’s essential to the way that I work.

Inconvénients :

Nothing at all, works brilliantly for us for our team.

Excellent email tracking, One click meeting tool!

Commentaires : I know exactly who opens my email and when.

Avantages :

I love the mixmax tool. The sequence email features, the preview and tracking tools - all of it. I use mixmax daily. Not sure I could live without it honestly.

Inconvénients :

I am using the Small Business option which is the middle of the road option as I don't need to integrate with salesforce. I hate that I can't hide the mixmax branding when sending out sequence emails and calendar appointments. I am a paying customer but not compensated for branding them. I've mentioned this to customer support but they kind of blew me off. I love this tool but if someone came out with something comparable and made this slight adjustment, I'd switch.

I know you read my email

Avantages :

Love that I can see when someone has read my email I can save my specific signature for each email account I can save email templates MUCH better fonts to choose from so I can really make my emails stand out

Inconvénients :

There's really nothing I don't like about this app. It works great for my needs

Great email tracker

Avantages :

Easily tracking opens / clicks and scheduling emails to be sent at later dates + saving email templates for use.

Inconvénients :

Sometimes not sure of the accuracy when tracking clicks. I've had emails responded to that never showed they were opened by the receiver.