Avis clients sur Guesty

Complet et Efficace

Commentaires : Je suis très satisfaite, mn account manager Céline est très réactive, Guesty a vraiment pris en compte mes commentaires et a su gérer les problèmes auxquelles j'ai été confronté lors de la mise en place du système.

Avantages :

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement ! Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Inconvénients :

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre. Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Un logiciel pour gagner du temps et simplifier la vie

Commentaires : Il est agréable d'avoir un contact pour répondre à nos enjeux et nous guider dans l'utilisation de Guesty.

Avantages :

Guesty est un bon outil de gestion pour optimiser son temps grâce à la centralisation des demandes entrantes.

Inconvénients :

Quelques bugs de synchronisation avec d'autres logiciels qui ont amené à utiliser Guesty différemment, en attendant que les fonctions souhaitées soient disponibles.

Easy to use and powerfull features

Commentaires : We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Avantages :

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Inconvénients :

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Guesty is by far the Besty!

Commentaires : I just came on board full time with our management firm/ real estate office in April 2022. There was huge learning curve and it took some time, and help from our account rep to really learn how to get the most out of the software! We had a few bumps with one of our integrated partners. Guesty and our Rep [SENSITIVE CONTENT] were the reason we stayed. They SHOWED us our business was important to them. Their customer service is THE BEST!

Avantages :

Multi-Calendar honestly is where I go first for a snapshot of what's going on now and coming up. I can easily make quick changes to rates & nightly minimums. It's also easy to create specific rules for rates and nightly min. in the Revenue Management. Messaging and Guest Communications is easy to use and integrates with our OTA accounts so conversations are documented in both places. We just started using Analytics but already it's made a difference in how we evaluated and compare our performances.

Inconvénients :

Sometimes hard to find or remember where to go to make changes, especially if it's a task we don't do regularly. The Guesty Help Center does cover just about everything. If I still can't figure it out, email messages are replied to quickly!

Alternatives envisagées : MyVR et WebRezPro

Pourquoi choisir Guesty : Streamline showed us we were too small of an operation and priced us out where we just couldn't afford them. Also unhappy with their lack of customer service. Accounting software was not for us either and way too complicated. They made it very clear they were only interested in accounts that manage hundreds of properties.

Pourquoi passer à Guesty : Guesty integrated with all our vendor partners including Safely, Ximplifi, Remotelock, and Stripe. While no reservation software is cheap, we seemed to get a better quality product, better value, and better service for the money. Their customer service alone is worth it!

Guesty is integral to our buiness

Avantages :

We've been using Guesty for several years and the software is key to keeping our company organized. There are a lot of moving parts in the busy world of nighty rentals and we couldn't manage the volume of properties in our portfolio without Guesty. Using Guesty is like having an amazing employee who works non-stop to make our business successful.

Inconvénients :

There are occasional glitches but they are usually worked out by Guesty Help efficiently.

Would not connect properly

Commentaires : During the trail period I couldn't get it to connect with properly with Airbnb and VRBO. The customer service was lacking and they were not helpful. I went with IGMS which was half the price and have been very hapy with their customer service.

Avantages :

It was easy to use and setup automatic messages

Inconvénients :

It did not connect properly with Airbnb and VRBO. The customer service was of no help, and I couldn't ever get anyone on the phone or to do a chat with me. It was delayed emails and someone new answered every time. This was never fixed during my trail period and I ended up not going with them.

Guesty Top Tier Software

Commentaires : Guesty has been a one stop shop for us. It makes our teams experience much easier and listing on all platforms a breeze. We love that they are adding new features and always improving. Our team sucess rep Taylor, was great. Our team loved meeting with her on our calls and each meeting was so productive and a lot of fun. Top notch service!

Avantages :

Calendar ViewChannel IntegrationUnified Inbox

Inconvénients :

The one negative is being the payment processor for VRBO. We have to authorize security deposits and through Stripe can only be held for 7 days. If the booking is 7 days, youre out of luck and have to put a high security deposit for safety which leads to not a ton of bookings.

Alternatives envisagées : Hostfully Property Management Platform

Pourquoi choisir Guesty : Needed a better channel manager that was not based off the airbnb listing

Logiciel antérieur : Guesty For Hosts

It could be way better

Commentaires : Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction.

Avantages :

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Inconvénients :

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Alternatives envisagées : Rentals United, Cloudbeds et MyVR

Pourquoi choisir Guesty : Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.

Logiciel antérieur : Cloudbeds

Pourquoi passer à Guesty : The opportunity of joining construction that was not opened by the others.

Guesty is a good tool and getting better over time.

Commentaires : Overall the experience is good. We enjoy using it. We do hope that the product will grow over time.

Avantages :

There is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.

Inconvénients :

There are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.

Guesty is great!

Avantages :

Guesty has been a really amazing software and tool for us to manage our homes and short-let bookings. I have been using the product daily for a year - there is still a lot to learn, in terms of optimizing the tools available through the software. Guetsy certainly works for us in the way we are using the product and we will continue to evolve with the product.

Inconvénients :

I would like to see the overview page more visual, in the way of demonstrating what today looks like across our portfolio of homes. Check-ins and outs, whos in stay, whos coming soon etc.

Guesty is an essential component to our hospitality business

Avantages :

Guesty has been a crucial component to our hospitality business. Our account manager is very helpful to make sure we are staying up to date and educated on the many features. The Advanced Analytics tool is also very helpful from a revenue and asset management perspective.

Inconvénients :

Analytics are an add-on product, however very useful

[sensitive content hidden] is the best

Avantages :

the customer support is top notch. [sensitive content hidden] is the man

Inconvénients :

the pricing tool isnt the best but it has access to good third party software

Does not work with VRBO integrations - oversold, under delivered software.

Commentaires : The sales agent was a sham. [SENSITIVE CONTENT HIDDEN], their sales agent was knowledgeable but oversold what this software can do with VRBO and existing reservation. Do not believe their software works as well as they describe. [SENSITIVE CONTENT HIDDEN], the integration specialist was fantastic. But after integration, the rest of the support team could use some work. They don’t know how to solve problems, rather they just pass the issue back on to your other booking channels. I believe, Guesty is over-priced and immature for integration purposes. It might work if you only use AirBnB, but if that were the case, you don’t need a channel manager software. It might work if you are starting from scratch with multiple channels, but if you are integrating with already existing reservation run, run run away from Guesty.

Avantages :

The integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear. It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing.

Inconvénients :

Once onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it.

Alternatives envisagées : Rezdy

Pourquoi choisir Guesty : Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty.

Logiciel antérieur : ResNexus

Pourquoi passer à Guesty : We believed the sales agent. Fools be us.

Oversold and Underdelivered

Commentaires : I've implemented dozens of software from Salesforce to Hubspot to phone systems and everything in between, I've never seen an onboarding process so poorly designed. I've also never worked with the leadership team that took such little accountability for their product/service.

Avantages :

The concept is great. The execution is among the worst I've seen. The one thing they have going is the Zapier integration, because it makes getting data into other systems easier than the competition. That said it's limited and I've heard they want to start charging for API access (not sure if that's a reality or not).

Inconvénients :

The integrations with the OTAs are pretty terrible. The system is overly buggy/poorly designed. The onboarding is even worse than the software. All of that said, the leadership is the root to the problem. I reached out to leadership multiple times when I felt like they missed deadlines or provided incomplete directions that caused a ton of unneeded work on our end. Every time I reached out, the leadership team either overpromised and underdelivered or they basically said it wasn't their fault. They never owned up to bugs/design flaws and always passed the buck.

Alternatives envisagées : Streamline

Pourquoi passer à Guesty : They seemed to have a better product and vision than the competition in the demo. I found they were massively overpromising in the Sales process.

great product

Commentaires : We have significantly reduced our handling time on bookings and payments. Our previous booking system did not take auto payments, so this was a huge workload for us prior to going on Guesty. The setup and install process was really well handled and the system itself is very user friendly and easy to use.

Avantages :

The automatic payments, messaging and responses are all really great functions and work flawlessly. The ease of linking other booking sites and intergrating the booking setup into our own website was fantastic. The functionality and connectivity is extremely well done, and the features continue to improve.

Inconvénients :

If you take any manual bookings over the phone (like we do), the system isn't always as flexible as we would like. eg. You can't override any minimum stays setup in the listing when making a booking, even as the manager. So if you wanted to offer something you have to do a bit of extra work in the listings calendar or pricing tool before you are able to put the booking in.

Alternatives envisagées : RMS Cloud

Pourquoi choisir Guesty : July 2019

Logiciel antérieur : RMS Cloud

Pourquoi passer à Guesty : connectivity to multiple booking sites, ease of use

Great PMS with lots a features

Commentaires : It's a great property management software with lots of features, price is on a commission per booking and it's low compared to other companies.

Avantages :

Lots of features Very easy to use software Initial support to configure very helpfull API Easy channel manager Booking Engine

Inconvénients :

Lack on integrated website customization, very limited features. Can not send invoices or do split payments No phone support

Six months in and we are very pleased with the Guesty software & team

Commentaires : The software has allowed us to reduce the manpower needed to run our operation while affording us the extra time needed to focus on growing our business. The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed. Go Guesty! :)

Avantages :

24/7 Guest Services, Excellent data & analytics, Ability to manage all platforms from one dashboard, Direct Booking website.

Inconvénients :

Owner's portals and Task functions could use a bit of tweaking to meet their full potential.

Alternatives envisagées : Hostaway et Hostfully Property Management Platform

Pourquoi passer à Guesty : Guesty was a bit more expensive, but their 24/7 Guest services made the deal for us.

Great Product! Thank you Guesty!

Commentaires : Guesty allows us to manage our large scale vacation rental property management business with ease. Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service. Our customer service representative is extremely helpful and takes all of our feedback into account. The unified inbox and phone application allow us to work cohesively as a team and all be on the same page. Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.

Avantages :

The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great! The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager [SENSITIVE CONTENT HIDDEN] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate!

Inconvénients :

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages.

Great software, always evolving but pricing and support is an issue

Commentaires : Very happy with Guesty overall. They are constantly evolving and adding features and the staff is courteous and knowledgeable. Its a struggle though to understand the value proposition or why I would continue paying 3x pricing. Recently bid out a competitor and savings were over $100k with a 200+ unit portfolio. Wishing nothing but the best for them but would like to see more competitive bulk pricing and faster to market solutions. If a small company like Hostaway has Expedia integration and multiple payment processors then why is Guesty still behind?

Avantages :

Guesty is always adding features. The current feature set is very robust. Integrations with almost every player in the industry. Bugs and upgrades with every new rollout. Great team and best capitalized company in the industry. Eventually should have the most robust feature set in the industry.

Inconvénients :

Constant bugs in the calendar. Same day Airbnb reservations do not get auto assigned meaning you need staff constantly watching Guesty OR lose the ability for same day reservations OR risk an unassigned reservations. No solution or even affirmation of this problem. I have been begging support to resolve this and always get stock copy and paste answers. Support is generally lacking. They respond quickly but never dive deep enough into an issue or offer resolution. Pricing is pretty much the highest in the industry even though the feature set is not the best in class. Still no integration with Expedia or second payment processor. If you have over 2% chargebacks then Stripe will kick you off the platform and Guesty has no alternatives integrated. This is a huge problem. A lot of nickel and diming on pricing. They now want an additional $3/unit for "advanced analytics" which is really just basic analytics you would expect from any platform.

Alternatives envisagées : Hostaway

Best-in-class for category

Commentaires : Overall, great company and product with responsive help, and totally on-it customer success team. Highly recommend the product, but don't use it for only one feature. It's designed for, and has a high ROI for, a company making use of at least several features. Steep learning curve, but totally worth it.

Avantages :

Feature-richness, including pricing and length-of-stay revenue optimization algorithms creation by ourselves, not an AI bot. We have found our knowledge of local market conditions to be better than that of auto-algorithms. Other features include calendar/pricing synch with the three leading platforms -- booking.com, airbnb, and VRBO/Homeaway -- as well as auto-messaging, auto-reviews, and a few others. Compelling ROI considering time saved, mistakes averted (e.g. no way to forget sending message to upcoming guest), and revenue increases.

Inconvénients :

Partly because of its rich feature set, Guesty has a steep learning curve and a fairly complex UI. Some features are occasionally released ahead of maturity, like auto-tasks, and some features are just not intuitive. More expensive than the competition, so ROI is only compelling if you use at least several of the features (ie. not ideal for single-feature usage), but once it's up and running, the ROI is extremely compelling.

Great product, great price

Commentaires : Great customer service

Avantages :

Lower cost, ease of use, lots of features

Inconvénients :

Sometimes hard to reach help center, pet fee charges don't seem to reach the different booking channels

Alternatives envisagées : Rentals United et Lodgify

Pourquoi choisir Guesty : better platform at a lower cost

Logiciel antérieur : Lodgify

Pourquoi passer à Guesty : Lower cost and best service

Longstanding Relationship with Guesty

Commentaires : Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental management business.

Avantages :

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time, it is robust enough to pull complex reports when we need them.Most of all, we cannot say enough about the PEOPLE who work at Guesty. [SENSITIVE CONTENT], our Customer Success Manager leaves no stone unturned to resolve any issues, no matter how complex. She is also our go-to source on industry trends and new developments to look out for. We couldn't be happier.Review collected by and hosted on G2.com.

Inconvénients :

Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!

Best software on the market!

Avantages :

We have used Guesty for over 2 years now and it has been one of the main factors in growing our business from less than 10 units when we had our first demo to over 130 units today. It is very intuitive, has lots of features but also gives you huge amount of control in how to set up your business. There is no "one size fits all" way to use Guesty and although lot of businesses use the software, you can tailor its functionality to exactly how you want your guests experience to be. The support guys are also really friendly and (our account manager) is an asset to the company.

Inconvénients :

I would say the thing I like least about Guesty is the price! However, I must say that you very much get what you pay for and although there are undoubtedly cheaper options out there - Guesty can afford to charge more simply because they offer more, in both functionality and reliability. As with any business, if people are willing to pay for it, then the price is right.

Powerful Resource for Vacation Rental Management Companies

Avantages :

I'm extremely impressed by Guesty's attention to detail. Our Customer Success Manager, Jerome, has been an absolute pleasure to work and has constantly surpassed our expectations. He has been instrumental in helping us grow and optimize our processes over the last couple of months. Guesty's CRM software is phenomenal. It's absolutely critical to have one central communication hub and Guesty allows us to uniquely handle each and every guests' needs. Although there are individual services/software that do a better job at handling specific needs (automated messages, cleanings, etc.), Guesty offers a powerful all-in-one resource. Most importantly: they're software is constantly improving. We've been really impressed with all the small changes that they've started working on, and we're excited to see how things continue to develop!

Inconvénients :

My biggest issue with Guesty is that it doesn't allow you to make changes to the automated messages without contacting support. We'd love to initiate some small changes on our end but can't do that until we have greater control.

Best Tool for Fast Growing Property Managers

Commentaires : Guest communication for multiple properties costs a lot of time. Guesty found very efficient and innovative ways in solving this problem and we are very satisfied with this service. Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.

Avantages :

Crucial for our decision was the guest communication service and the fact that the software just works! Previously to Guesty we have worked with a low-cost property management tool which was ok for the first business years. As soon as the number of properties grew - at some point very fast - and the landlord`s and guest´s demands grew, we started searching for a more competitive tool. Especially in terms of fast and reliable connectivity with the rental platforms, the imported features, analytics and pricing tools Guesty offers solid solutions. In terms of outsourcing guest communication it is the best solution we have found until now.

Inconvénients :

It gets some time until you understand all features, but the Guesty support is really helpful.