15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Guesty

Guesty est une technologie de location de vacances puissante et robuste pour les entreprises de gestion immobilière afin de développer leurs activités.

En savoir plus sur Guesty

Avantages :

Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier.

Inconvénients :

The support team can be a bit longer to reply and it can cause some frustration especially when dealing with live problems happening at the hotel or on the platforms.

Guesty - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,2
Fonctionnalités
4,4
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,1/10

Guesty a reçu une note globale de 4,4 étoiles sur 5 d'après 259 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Guesty ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (259)

Fanny
CEO (France)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Complet et Efficace

4,0 il y a 4 ans

Commentaires : Je suis très satisfaite, mn account manager Céline est très réactive, Guesty a vraiment pris en compte mes commentaires et a su gérer les problèmes auxquelles j'ai été confronté lors de la mise en place du système.

Avantages :

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement ! Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Inconvénients :

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre. Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Fanny
Entrepreneuse (France)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Un logiciel pour gagner du temps et simplifier la vie

5,0 il y a 4 ans

Commentaires : Il est agréable d'avoir un contact pour répondre à nos enjeux et nous guider dans l'utilisation de Guesty.

Avantages :

Guesty est un bon outil de gestion pour optimiser son temps grâce à la centralisation des demandes entrantes.

Inconvénients :

Quelques bugs de synchronisation avec d'autres logiciels qui ont amené à utiliser Guesty différemment, en attendant que les fonctions souhaitées soient disponibles.

Hermann
Hermann
Support client (Bénin)
Utilisateur LinkedIn vérifié
Développement et commerce international, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de management

5,0 il y a 3 mois

Avantages :

Guesty est un logiciel de traitement de location pour une bonne gestion des affaires sociales de son entreprise , c'est très efficace.

Inconvénients :

J'aime ce logiciel j'ai pas encore d'inconvénients.

Akou Kafui
Akou Kafui
Gestionnaire (Bénin)
Utilisateur LinkedIn vérifié
Immobilier commercial, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Top produit

4,0 il y a 4 mois

Avantages :

Simple et facilite la gestion des canaux très professionnel et simple.

Inconvénients :

C’est un un top produit de gestion et simple. Je ne reproche rien à ce ce produit.

Michee
Gestionnaire (Bénin)
Immobilier commercial, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de traitement de location pour entreprise

4,0 il y a 3 mois

Avantages :

Logiciel très fiable, facile accès,multifonctionnalités

Inconvénients :

Très bon logiciel ce qui fait que j'ai rien à reprocher

Modeste Komlan
Gestionnaire (Togo)
Développement et commerce international, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Logiciel de gestion immobilière

5,0 il y a 3 mois

Avantages :

Excellent logiciel, bien axé sur les recherches immobilières

Inconvénients :

Pas d'inconvénients, très intuitif, je le recommande

Mike
Mike
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Guesty has everything we need and more...

5,0 il y a 5 mois

Commentaires : Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.

Avantages :

Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.

Inconvénients :

The price. It's far from the cheapest option on the market.

Alternatives envisagées précédemment : Hostfully Property Management Platform

Pourquoi choisir Guesty : MyVR was sunsetted as a product, and we had to transition to something else.

Logiciel antérieur : MyVR

Pourquoi passer à Guesty : Ease of transition.

Jj
Founder (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Guesty is the gold standard for vacation rental property managers

5,0 il y a 5 mois

Commentaires : There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.

Avantages :

- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.

Inconvénients :

- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.

Elisa
Guest Experience Manager (Espagne)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Thank you Guesty

5,0 il y a 2 semaines Nouveau

Avantages :

The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help. I also like the design and layout of the platform

Inconvénients :

The fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.

Réponse de l'équipe de Guesty

il y a 2 semaines

Hi Elisa, we are glad to have been able to make things easier for you. Have a great day!

Hasan
Hasan
Managing Director (R.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

AVOID - DO NOT BUY FROM GUESTY IF YOU ARE LOOKING TO SCALE

1,0 il y a 4 semaines Nouveau

Commentaires : Extremely poor and unsatisfied considering the amount of money you have to pay, which is ludricious to begin with - we regret moving from uplisting to guesty.

Avantages :

NOTHING - their support is EXTRMELY SLOW- their systems DO NOT WORK! we have had so many syncing issues, its caused double bookings, really unhappy guests, and we have looked stupid in front of our investors. We regret with our heart to have chosen guesty. We will 100% be changing the platforms.

Inconvénients :

The onboarding integration migration is EXTREMELY POOR. The systems don't work, you will get double bookings. The support team won't help fast enough.

Alternatives envisagées précédemment : Hostaway

Pourquoi choisir Guesty : We thought guesty would allow us to scale better, better integration with Expedia messages, and better overall system. We were very wrong. The support team is non existant, we can't even see double bookings on the calendar management, we've had multiple guests book the same flats, and showed up to the flats, causing extremely poor management and service. We are not happy at all.

Logiciel antérieur : Uplisting

Réponse de l'équipe de Guesty

il y a 2 semaines

Hi Hasan, we are constantly evaluating user feedback in order to improve our system. This review has been taken onboard and we will work to evaluate your technical limitations with your Success Manager. Thanks!

Tucker
Owner and Manager (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Guesty is the ONLY software you should use

5,0 il y a 3 mois

Commentaires : Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

Avantages :

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

Inconvénients :

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Réponse de l'équipe de Guesty

le mois dernier

Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty..

Melissa
Property Manager/ Realtor (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Guesty is by far the Besty!

4,0 l’année dernière

Commentaires : I just came on board full time with our management firm/ real estate office in April 2022. There was huge learning curve and it took some time, and help from our account rep to really learn how to get the most out of the software! We had a few bumps with one of our integrated partners. Guesty and our Rep [SENSITIVE CONTENT] were the reason we stayed. They SHOWED us our business was important to them. Their customer service is THE BEST!

Avantages :

Multi-Calendar honestly is where I go first for a snapshot of what's going on now and coming up. I can easily make quick changes to rates & nightly minimums. It's also easy to create specific rules for rates and nightly min. in the Revenue Management. Messaging and Guest Communications is easy to use and integrates with our OTA accounts so conversations are documented in both places. We just started using Analytics but already it's made a difference in how we evaluated and compare our performances.

Inconvénients :

Sometimes hard to find or remember where to go to make changes, especially if it's a task we don't do regularly. The Guesty Help Center does cover just about everything. If I still can't figure it out, email messages are replied to quickly!

Alternatives envisagées précédemment : MyVR et WebRezPro

Pourquoi choisir Guesty : Streamline showed us we were too small of an operation and priced us out where we just couldn't afford them. Also unhappy with their lack of customer service. Accounting software was not for us either and way too complicated. They made it very clear they were only interested in accounts that manage hundreds of properties.

Pourquoi passer à Guesty : Guesty integrated with all our vendor partners including Safely, Ximplifi, Remotelock, and Stripe. While no reservation software is cheap, we seemed to get a better quality product, better value, and better service for the money. Their customer service alone is worth it!

Caroline
Channels Manager (Brésil)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It could be way better

4,0 il y a 2 ans

Commentaires : Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction.

Avantages :

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Inconvénients :

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Alternatives envisagées précédemment : Rentals United, Cloudbeds et MyVR

Pourquoi choisir Guesty : Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.

Logiciel antérieur : Cloudbeds

Pourquoi passer à Guesty : The opportunity of joining construction that was not opened by the others.

David
Director (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great software

5,0 il y a 6 mois

Commentaires : Great product and very happy with it

Avantages :

Great software and works seamless. Our account manager [sensitive content hidden] is very helpful and always acailsbr

Inconvénients :

Tech Support is a little slow to resolve queries

Alternatives envisagées précédemment : Uplisting et eviivo

Pourquoi choisir Guesty : Tokeets system was glitchy and the api connections where poor

Logiciel antérieur : Tokeet

Pourquoi passer à Guesty : Am all Roy d better product

Jakub Aleksander
Director (R.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Channel Manager on the market.

5,0 le mois dernier Nouveau

Avantages :

The quality of the software and the professionalism of their team.

Inconvénients :

It is on the more expensive side however you get what you pay for.

Réponse de l'équipe de Guesty

le mois dernier

Thank you so much for this great 5-star review, Jakub. We really appreciate you being a loyal customer and helping to spread the word about Guesty. We’re here for you anytime.

Victor
Owner (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Guesty is number #1

5,0 le mois dernier Nouveau

Avantages :

Austin & Peta have been great account managers throughout our entire Guesty Journey! Systems are great and we have been partners for 6 years and counting.

Inconvénients :

Pilot programs can take time to kick off, but mostly once running they work well.

Réponse de l'équipe de Guesty

le mois dernier

Hi Victor, we are glad to have been able to make things easier for you. Have a great day!

Jonathan
Owner/Property Manager (É.-U.)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Does not work with VRBO integrations - oversold, under delivered software.

1,0 il y a 3 ans

Commentaires : The sales agent was a sham. [SENSITIVE CONTENT HIDDEN], their sales agent was knowledgeable but oversold what this software can do with VRBO and existing reservation. Do not believe their software works as well as they describe. [SENSITIVE CONTENT HIDDEN], the integration specialist was fantastic. But after integration, the rest of the support team could use some work. They don’t know how to solve problems, rather they just pass the issue back on to your other booking channels. I believe, Guesty is over-priced and immature for integration purposes. It might work if you only use AirBnB, but if that were the case, you don’t need a channel manager software. It might work if you are starting from scratch with multiple channels, but if you are integrating with already existing reservation run, run run away from Guesty.

Avantages :

The integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear. It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing.

Inconvénients :

Once onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it.

Alternatives envisagées précédemment : Rezdy

Pourquoi choisir Guesty : Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty.

Logiciel antérieur : ResNexus

Pourquoi passer à Guesty : We believed the sales agent. Fools be us.

Réponse de l'équipe de Guesty

il y a 3 ans

Hi Jonathan, We are genuinely saddened to hear of your experience with us. We would love to connect with you ASAP to assist in tackling each of your issues one by one. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Kindest Regards, The Guesty Customer Success Team

Yordan
CEO (Norvège)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best software we have seen

5,0 il y a 4 ans

Commentaires : Excellent customer support. Never seen anything like it before.
Very easy to use. Our key account manager is providing us each type of information we need for our growth and future plans. Especially helpful trough the COVID-19 outbreak.

Avantages :

It is really user friendly. With great reporting capabilities. 24/7 chat service with agents.

Inconvénients :

Expedia/Hotels.com and Google direct integration is really needed. They are working on this now so we are really excited about it.

Alternatives envisagées précédemment : Smoobu

Pourquoi passer à Guesty : They had better pricing and also in time they prove to be super adaptive to our needs. We are working in area with clear seasonal activity so this is extremely important for us.

Eddy
Owner (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Guesty is a good tool and getting better over time.

4,0 il y a 11 mois

Commentaires : Overall the experience is good. We enjoy using it. We do hope that the product will grow over time.

Avantages :

There is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.

Inconvénients :

There are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great if you only want to be on Airbnb

2,0 il y a 5 ans

Commentaires : We needed automated messaging and we needed to get out to other channels besides Airbnb. Their mobile apps are sad and ineffective for our team members, so we go some messaging automation help but no help for our team really communicating. Team members can't communicate directly with any messaging only tasking tools that didn't work according to the permission matrix Guesty published. If you have a desire to be on the biggest channels, this is not your platform. If you need tools and accounting and other services, this is not your platform. We are actually, currently paying 60% of what we would pay for the most robust enterprise level platform that's way beyond our capability to utilize in this industry. Maybe you start with Guesty when you have two properties, but if you're doing well they siphon an incredible amount of money out of your business. If you don't plan on growing, this might be a good solution.

Avantages :

Automated messages are great and the multi-calendar is nice. These seem to be the only features that are completely reliable.

Inconvénients :

We naively took a recommendation from someone to use Guesty and had a hard time discovering other options out there. Do more research. There are four excellent options that are roughly 40-75% cheaper. The price for this platform is absurd. Tools rarely work as promised. They are not a true channel manager. They only integrate with airbnb and booking.com, but they've been promising "coming soon" for serveral other channels forever, but doesn't look like it will happen. If you go with Booking.com through Guesty, you have to live with the 20% cut to Booking.com which didn't help us increase revenue when we already have 85% occupancy. Our only choice there was to actually reduce our revenue, so that was a non-starter. If you're a good operator with high rates and occupancy, I don't know how this platform can do anyting but stagnate your growth. Only banks, cable companies and Guesty gets away with saying, "sorry for the inconvenience" when they're product doesn't work. In every other business is means refunds/rebates/credit/gifts.... something that tells your customer you regret you failed to meet the expectations you set. They completely ignored me on every occasion I suggested they should consider crediting us for their inability to deliver a myriad of promises. Onboarding was such a rush job, weekly sessions promptly ending after 60 minutes. "Send us your questions". Not great onboarding. Analytics are mediocre, not powerful at all, practically non-existent.

Lulu
Director of Vacation Rental Operations (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product! Thank you Guesty!

4,0 il y a 3 ans

Commentaires : Guesty allows us to manage our large scale vacation rental property management business with ease. Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service. Our customer service representative is extremely helpful and takes all of our feedback into account. The unified inbox and phone application allow us to work cohesively as a team and all be on the same page. Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.

Avantages :

The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great! The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager [SENSITIVE CONTENT HIDDEN] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate!

Inconvénients :

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages.

Stephen
Owner/CEO (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Guesty has been an amazing PMS for Misfit Homes in Nashville

5,0 il y a 12 mois

Commentaires : At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business.

Avantages :

Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially [sensitive content hidden] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended!

Inconvénients :

One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.

Ariany
CEO (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Expensive for the HUGE lack of Customer service. There is no phone number to get support.

2,0 il y a 2 ans

Commentaires : Not good at all. Couldn't tell you much about my experience with the employees other than a bunch of random names on emails.

Avantages :

It has an easy format to use, when things work.

Inconvénients :

The customer service part for me is the hands down the WORST part of this system. their "help" are tickets that are answered by random employees. Lets say you put a ticket request for something you may well have over 4 employees answering the "ticket" . Its hands down the worse. There is NO PHONE NUMBER, there is zero service over the phone. IF you are having a huge issue like I did with a merge with airbnb and double bookings. Get ready to have to open a million tickets and have to resolve the problem YOURSELF. For the price you pay on guesty, an over the phone customer support is a bare minimum they should offer. Not to mention, they just now added accounting (basic for a PMS system) and you have to pay a "initiation fee" for "training" that's about $1k, then add another $10 per month per property to use the accounting system of theres. Again, having accounting in a PMS system is a very basic thing to offer. I wonder is every time they "add something" will we have to pay another $10 a month per home ? As well as another huge "training fee" ? Another HUGE CON is their "website" feature, just doesn't work, literally every other day that I go on my site its down, or there is warning message before the site opens. I was told I could use guesty to connect with my own site and having the "booking widget" type of deal work on it.. False statement .

Mikey
Director (R.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Guesty are terrible

2,0 il y a 2 ans

Commentaires : BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss of £1000.

Avantages :

Calender is good other that that not much else.

Inconvénients :

No customer service on support better products on there for less money.

Alternatives envisagées précédemment : Kigo

Pourquoi choisir Guesty : More support is available.

Logiciel antérieur : Hostaway

Pourquoi passer à Guesty : automation option available at the time.

Jennifer
Self Employed (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Horrible Software

1,0 il y a 12 mois

Commentaires : Absolutely horrible. This was the worst experience and I just had to come here to warn the masses.

Avantages :

The calendar. I did love the Guesty calendar but unfortunately that is the only good thing that this company has to offer.

Inconvénients :

The app is absolute garbage. There is 0 functionality and it is not user friendly. Everything has to be done on a desktop. Good luck updating your listings. The customer service never had an actual answer when you message in. You can not have automated messages come from you, they come from the account owner for the property you manage. The software is super overpriced and glitchy. Whenever we had an issue, they always circled back to us doing something wrong even though it turned out to be a glitch in the system on their end every single time. Not only is Guesty grossly overpriced but their glitches caused us to lose many reservations and have a lot of issues with guests. They also have a hefty cancelation fee if you get to the point that you just can’t stand the horrible service anymore. Buyer beware!!!

Réponse de l'équipe de Guesty

il y a 11 mois

Hi Jennifer, We are sorry to hear that this has been your experience. From what I can see you used the Guesty for Host service. Is this correct? I ask as this is the Guesty for Pro review site. I would like to redirect your feedback to the relevant department at Guesty for Host. Are you able to send me your email so that we reach out and work through the issues you have raised in this review?