Avis clients sur Outreach

Best sales sequencing tool on the market, hands down

Commentaires : Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

Avantages :

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Inconvénients :

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

Made our SDRs way more productive

Commentaires : Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

Avantages :

We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

Inconvénients :

It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

Outreach

Commentaires : Fairly positive

Avantages :

Outreach allows me to effectively maintain workflows

Inconvénients :

Having to close out of current sessions and restart due to connectivity

Misled, big time.

Commentaires : My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was just below the bar.

Avantages :

Looks pretty, cheaper than some products but still expensive.

Inconvénients :

I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked to try all these different things that genuinely never worked. What’s the MOST disappointing this about all of this is I asked on numerous occasions if this issue was happening with any of outreaches other clients using outlook and outreach together, I was told definitively that it was not happening with ANY integrations and it was only my business that the issues were occurring. I’ve now moved to another company that use Outreach, and of course, the issue with the signature happens again. It’s clear that integrity is low in the business, I was made to believe that our case was so so rare, and I spent hours and hours trying to fix it. It may seem like such a simple thing, a picture in a signature not sending though, but the way I work and the standard the business sets, we looked low tied to new prospects with sloppy email looks. The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks.

Pipeline Management and Customer Outreach

Commentaires : This was a very effective tool for email marketing and customer outreach campaigns, well-suited for selling on the mid-market segment and above. It can be integrated with Salesforce which is essential.

Avantages :

I managed this software as the admin, and what i really about this software is that their customer experience team is very helpful and professional. They were very helpful in making sure we can customize to fit what we need as much as possible.

Inconvénients :

This is an overall great software for customer outreach, however, the sales process that this is designed towards is for account-based selling and not transactional (like our market -SMB).

Great, but not perfect

Commentaires : Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.

Avantages :

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team.

Inconvénients :

There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform.

Very impressed

Avantages :

The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce.

Inconvénients :

It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles.

Outreach for automating sales tasks

Commentaires : Outreach helps our inside sales team automate the engagement process and helps them to contact potential opportunities with sequences and templates.

Avantages :

Outreach provides a way to engage easier with prospects and leads in addition to automating sales and marketing tasks that were time consuming.

Inconvénients :

In managing multiple users, it isn't as easy to divide tasks between a group as it is to run individual tasks and automations.

Outreach for Sales & Marketing

Commentaires : Great experience per my previous comments on ease of use and functionality. I love snippets and personalization features!

Avantages :

We used to use groove and outreach is a huge improvement. It is very easy to set-up sequences with personalization, linked content from highspot or direct url, and create snippets for dropping in different images or content features. I am able to set-up sequences for sales to support marketing programs and craft message and content used. I can look at reporting metrics within the sequence to see who is using, how many contacts are active/pending/paused and draw conclusions on effectiveness of the messaging.

Inconvénients :

I only create sequences for sales versus actually sending them, but I think there was some confusion on how to add contacts or to make them active in one sequence over another. We use contact list views in Salesforce to add contacts, which seems to work but not sure if there is another way that is less manual than building out the list views- like linking to campaign?

Outreach

Commentaires : So far a great experience

Avantages :

The ability to easily track an manage my tasks and calls

Inconvénients :

I sometimes, not often, loose the sound of my call

Very powerful software. Great integrations with SFDC and Gmail as well that make it super easy .

Commentaires : Outreach makes it so easy to meet that crucial nexus point in sales of volume + quality of messaging. Being able to have measured feedback on how well your emails are received means you can keep tweaking until you get open and response rates as high as possible. It makes me faster as a sales rep and more data driven as a team.

Avantages :

Outreach can do a TON. Being able to import a list of leads and have relevant info show such as title, last contact, etc.. is an amazing time saver when trying to make sure you're list (csv, sfdc report, etc..) is 'clean' and good to go. Being able to call directly through the platform is a huge time saver as well. All of the reporting around your sequences is a huge win. I will go through all of my sequences once every week or so to see what's doing well, what isn't, and tweak to optimize performance. There is a huge amount of data you can use to compare yourself to others, measure the efficacy of your outreach, and collaborate on best practices with team members. Over all Outreach is a huge win and is very well integrated with every one we use from a customer facing team perspective (gmail, sfdc, Linkedin)

Inconvénients :

Outreach feels like they are probably an engineering first design second kind of company. I say that because their software can do SO MUCH, but it's not always intuitive how to do specific things. It has taken me awhile to get fully up to speed on some of the tips and tricks that really make outreach awesome. This is barely a con, more so just a training or user experience comment. Outreach can do so much it'd be tough for them to make every little feature super easy to find and obvious. Perhaps some more specific live onboarding/training would be helpful as well.

Terrible customer service. Great product.

Commentaires : I really enjoyed the software, what a great product. My first salesman was amazing, but as they scaled, we became a small account to them and really got treated like it. Stay away if you are looking for a great vendor experience, but if you are looking for a great product with great automation tools and email sequences... Outreach was the best we could find.

Avantages :

Wow, its an amazing product. I really enjoyed using it and it did win me alot of business. Alot of automated tasks which was amazing. Also their email management and manager permissions was incredible. Overall really simplified my teams day.

Inconvénients :

If you are a small company... expect to be treated terribly. We got random bills, and NO response from billing or their cusotmer support. You would get the runaround all day long. Seriously terrible experience even caused one of my employees to lose morale which isn't ultimately all Outreachs fault, I will take some accountability... but she wasn't getting her job done and couldln't get replies from Outreach. She was the manager supposed to control how many seats we had and manage costs... With an unresponsive team and random invoices with no explaination it became discouraging. I would highly recommend using the product if their sales team was ethical and their support would RESPOND. We got way overbilled and cancelling the account was even a hassle.

The Best Productivity/Follow-up Tool

Commentaires : I think if your in a fast paced organisation that need to follow-up with a large amount of leads, it will help automate and save your employees a lot of time.

Avantages :

The best feature of the tool is that it saves the most important resource in our world - 'TIME', especially in the sales function an important part of the job is to follow-up with potential prospects/leads. Outreach help me focus on what matters the most (being productive) and focus less on simple tasks such as follow-up emails, logging tasks. Just creat a sequence, use the custom tabs if need be) and then emails go out periodically (you can decide the schedule and content). JUST LOVE IT

Inconvénients :

I think the app is very flexible, there are so many features and depending on your organisation you might have some features restricted. I would recommend reading their blogs (there are quite a few functionalities and features that you might want to use but never realize they were already there)

Powerful sales automation tool

Commentaires : There are so many benefits, Seeing how many times prospects open your emails and having a call task automatically populate based on that. A/B testing with emails and subject lines. Outreach lets you get as manual or as automated as you want in your sequences letting you spend more time on warm leads while not totally neglecting the cold ones.

Avantages :

It's very easy to use and doesn't take a lot of training to get up and running. Really helps to make sure certain prospects don't slip through the cracks. It integrates really well with the other systems we have and makes it really easy to stay organized. They are always adding new features and listen to feedback.

Inconvénients :

If you go on vacation or have a holiday, it's a little annoying to go through and pause each individual sequence but they do have some content available on how to do it as easily as possible. There's not much I dislike. I've used several sales automation softwares and this one is by far my favorite.

Great tool for automating sales prospecting

Commentaires : This tool helps automate email-based prospecting and marketing so your sales team can be more efficient.

Avantages :

I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team.

Inconvénients :

The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out!

Seamless prospecting tool with a 1-to-1 alignment with CRM

Avantages :

Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization.

Inconvénients :

Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization.

Outreach has flipped the table

Commentaires : First off, it's incredibly easy to figure out. I'm tech savvy but not many tools are as easy to figure out as Outreach. My previous sales positions were very hard work - lot's of manual work like sending emails, cold calling from lists, manual note taking and cadence tracking. Needless to say, my mind was a bit scrambled when the new boss at my current company started explaining what this platform would do for me (hint, nearly everything). As with any workflow change, it does take some getting used to, but all of the changes are positive. I haven't done the math but this platform has given back so much time in my day and allows me to focus on more meaningful tasks instead of mindlessly sending out templated emails and keeping meticulous manual records of all the calls I make. For those who have read this far, I'm sure you get the point. At the very least go schedule a demo so you can see for yourself, this platform has so much value!

Avantages :

How easy to use it is! This platform is reinventing the wheel but has created an incredible user interface and design that lets you hit the ground running.

Inconvénients :

Nothing about the platform is sub-par or oversold, but I would really benefit from having some sort of mobile app.

Outreach is the Sales Development Dream

Commentaires : I have used 4 other sales engagement platforms in my career and I will never use anything but Outreach again. It has incredible integrations with Salesforce, Drift, and Linkedin Navigator and ultimately helps good BDRs be great.

Avantages :

Outreach is by far the best sales engagement platform on the market. It helps to automate all tasks and outreach activities by BDRs so they can spend more time providing value to their prospects. From a leadership perspective, the reporting is extremely useful and allows me to track my BDRs individually, team based, and organization based.

Inconvénients :

Training new hires to use the platform can be difficult due to how intricate and extensive the feature set is.

Horrible Customer Service

Commentaires : Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing department is. They will randomly send invoices with literally no explanation. After responding to their team it will take often days to get a response on the invoices. Their overall support system is a complete nightmare and I would avoid this software solely because of that.

Avantages :

Outreach helped our SDR team more effectively call new prospects, however, it isn't easy to setup and it isn't easy for new SDRs to learn.

Inconvénients :

Hard to learn which caused SDRs to make simple, but not obvious mistakes because of the software's design. Once they learned the system it did work fairly well. The customer support is absolutely horrible though so good luck getting setup and figuring it out yourself. You are better off finding other software.

Outreach makes my life easy

Commentaires : My overall experience with Outreach has been great. I would highly suggest working with them as they have a pretty aggressive road map to change the way outbound SDRs work.

Avantages :

What I like most about outreach is the ability to target multiple organizations at a time. You can actively reach out to many people within an organization to get your message across. Outreach takes the manual part of prospecting away and automates it making for a more streamlined and efficient process. It covers the user error part that happens when outbound to 100 plus organizations.

Inconvénients :

Outreach can be clunky at times. The user interface is some times hard to navigate. There is no back button so if you want to go to a new page you have to start all over.

Makes my job 2x easier than not having it

Commentaires : I automate my prospecting and follow-up efforts through Outreach. Whether it's queuing up sequences, using templates, snippets, or the calendar scheduling link, I've found Outreach extremely valuable.

Avantages :

I love that Outreach has built a level of automation that allows me to speed up my workflow and make manual tasks into something I no longer waste time on. It's 2x easier to do my job with Outreach than without it.

Inconvénients :

I've run into a couple things that can be frustrating when it comes to scheduling when emails send out, but other than this, Outreach has been perfect for my needs.

Super User Friendly

Commentaires : I am very thankful that I get to use Outreach on a daily basis instead of several other CRM systems I have used in previous positions. Overall the experience is positive and consistent and does not take long to train new employees to maximize their time with Outreach.

Avantages :

Outreach creates a very streamlined approach for contacting leads and keeping detailed information about communication. It is very easy to create and edit sequences for emails/calls to increase the capacity for communication for small sales teams.

Inconvénients :

The search functionality can be frustrating. In order to find a lead you have to input a lead's information exactly. There does not seem to be a "close to" option if you can't remember the exact spelling.

Great for SDR use!

Commentaires : We are trying to solve the business problem of tracking activity with Outreach. It has been very useful with a good reporting system and shows clearly what SDRs are spending their time doing.

Avantages :

I work as an SDR so I love the how easy it is to organize my work. From prioritizing tasks to creating sequences, snippets and templates with ease. Outreach is very user-friendly. I also love the overview it gives on a prospect with relevant and recent news articles- makes it easier to find info to mention on calls or emails. Scheduling emails is also very helpful!

Inconvénients :

I don't have a much to complain about. One thing is the outbox doesn't warn me when it stops sending emails out and sometimes won't resume after 24 hours. So I have to go in every day and retry emails that didn't send (this only happens when sending out mass emails).

Outreach is great if used with integrations

Commentaires : Outreach is core to my outbound sales process. I also use the calendaring feature to have people book time on my calendar.

Avantages :

I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences.

Inconvénients :

There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt.

Great Tool for Sequencing Emails

Commentaires : I love outreach since it makes it easier to send client emails and I could set it and forget it once I had them all configured and I loved that it synced with Salesforce.

Avantages :

I loved that I could set up sequences of emails to send to clients. I could control how many emails were sent in a sequence and in how many days they would be received. It also allowed me to set it to specific times of day to send emails and I loved that it synced with Salesforce and it captured all the emails in the activity section so it saved me a step in having to make notes in both systems.

Inconvénients :

When copying and pasting it will allow you to decide whether to "keep formatting" or not to keep formatting and I learned the hard way to NEVER keep formatting as it will populate weird shadowing around letters and can populate weird colors when it comes to hyperlinks. I had to use a lot of trial and error for it not to look templated or copied and pasted. Also the integration with Salesforce was great but could be difficult to navigate at times on the Salesforce end. Sometimes Salesforce prevented emails from being sent on that end.