Avis clients sur Vonage Business Communications

Great product for small companies

Commentaires : Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Avantages :

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Inconvénients :

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Vonage Business Communications was just ok

Commentaires : It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Avantages :

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Inconvénients :

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

One of the best all-in-one Business phone application

Commentaires : Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.

Avantages :

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Inconvénients :

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Disappointing SMS Services and Poor Customer Service from Vonage

Commentaires : I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.

Avantages :

The mobile application is easy to use along with its features.

Inconvénients :

Worst customer service and sales team who promise and don't deliver.

Vonage- My new VOIP system

Commentaires : My overall experience with Vonage Business Communication has been positive. The platform offers an impressive range of communication features, enabling seamless and effective collaboration within teams and across departments. The scalability and flexibility of Vonage's solutions make it suitable for businesses of all sizes, ensuring that communication needs are met as organizations grow.

Avantages :

Vonage Business Communication provides a diverse range of communication features, encompassing voice calls, video conferencing, messaging, and team collaboration tools. This extensive collection of features enables teams to communicate effortlessly and efficiently through multiple channels, resulting in improved productivity and collaboration. Additionally, Vonage seamlessly integrates with widely-used business applications like CRM systems, helpdesk software, and productivity tools. This integration capability simplifies workflows by consolidating communication within existing business ecosystems, reducing the need for manual tasks and increasing overall efficiency.

Inconvénients :

Vonage Business Communication usually provides a dependable service. Although rare, there may be occasional disruptions or service issues that can impact the quality of communication and cause temporary inconveniences. However, it is worth noting that Vonage has a responsive support team that is dedicated to promptly addressing any such issues. Their commitment to resolving problems efficiently helps mitigate the impact of any service interruptions, ensuring a smoother overall communication experience.

Vonage is one of the top calling software for any type of company engaged in business communications

Commentaires : Overall, Vonage provides a distinct business calling experience that is unrivaled by any other software in its pricing range. Vonage's benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time.

Avantages :

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

Inconvénients :

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Smart & Reliable

Avantages :

I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.

Inconvénients :

There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.

Streamlined Communication Thanks to Vonage

Commentaires : Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Avantages :

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Inconvénients :

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

Review for Vonage

Commentaires : Excellent experience

Avantages :

What I enjoyed best about Vonage was its ability to seamlessly switch between mobile and PC usage and the call's voice quality is excellent as well!

Inconvénients :

Probably Nothing , i have been ushing Vonage since last 6 Month and have no issue.

Vontage Review

Avantages :

Like the VoIP system and the ease at which you can begin to use the product

Inconvénients :

Phones now very static, very poor reception. Working on upgrading system but it is taking a long time to roll out.

Vonage For Small Business

Commentaires : My overall experience with Vonage Business Communications has been excellent. Setup was painless, support was responsive when I had questions and the service has been extremely reliable.

Avantages :

Vonage Business was easy to set up and configure on my small company network. The Vonage Business application dashboard is simple, clearly laid out and easy to navigate. Once you completed the initial setup, there is not much need to access it, except to add or remove features. It has all of the basic features that I need running a small business such as call forwarding, voicemail, customizable Caller ID. Vonage also offers toll free 800 numbers if your business needs one. While I do not need to call Canada or Mexico, the service includes calls to Canada and to Mexico at no extra charge. The service has been exceptionally reliable and all conversations have been clear and noise free. The Vonage Business service included a VOIP handset with a headset port. The Vonage Business Software includes a SoftPhone application so that all activity can be easily managed from your computer. Add-on features include such items as on-demand call recording, virtual receptionist, fax service and others.

Inconvénients :

There are no issues that I have with the Vonage Business Communications software or with the Vonage Business service.

Great IP phones for companies with multiple offices

Commentaires : If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Avantages :

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Inconvénients :

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

Commentaires : It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Avantages :

- The mobile app is pretty slick and just works.

Inconvénients :

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Vonage Business for your business

Commentaires : I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Avantages :

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Inconvénients :

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

Long-time user

Commentaires : We’ve been having a great experience this software! It’s been helpful for our business and the call forwarding feature has allowed us the ability for some work/life balance.

Avantages :

We’ve been using this software for our business for over 5 years. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations. This was very helpful for our business! We also use the call forwarding feature so we can answer business calls when we’re aware from the business.

Inconvénients :

Sometimes the connection isn’t as clear as we’d like. It can sometimes sound a little muffled and occasionally we get disconnected from callers. However, it usually works really well and we’re happy with the service.

Vonage Business

Commentaires : I like this product easy to use

Avantages :

Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.

Inconvénients :

I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/

Great product, easy to use!

Commentaires : Overall, VBS has great customer service and a product that makes any business, big or small, more productive.

Avantages :

I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use.

Inconvénients :

I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.

Good system with many features.But lots of small issues that need to be resolved.

Commentaires : There are alot of great features with this solution but some are things we dont need and dont use. Just do your research and make sure its something that you actually need and want to pay for. Also make sure you equipment is compatible with there system so you are not hit with unexpected costs to make your system work like it is supposed to.

Avantages :

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Inconvénients :

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Great tool for SMEs with local number, incoming calls and conferencing

Commentaires : I was looking initially for an inbound number for the business, different from my personal mobile number. I looked at virtual numbers, but Vonage, with it's option at just £9/month offered everything plus more. I now have a completely separate work phone system with excellent call management options, and also have Vonage's own version of Zoom included (not fully tested that yet). I think it offers great value and can be upgraded as needed as the company grows.

Avantages :

Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included.

Inconvénients :

Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward.

Great VOIP product with great administrative software

Commentaires : The service works excellent and is a great price. The account administration software is easy to understand and use. THey have made updates to make even easier to use and I like it.

Avantages :

The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save

Inconvénients :

In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know.

Good quality at a good price

Commentaires : You will definitely get more bang for your buck with Vonage Business and you still get all of the features.

Avantages :

Having the ability to forward your work number to your personal phone is a great feature. You also have the ability to make calls from your personal phone while your work phone number shows up on the recipient's caller ID. There are conference call options along with the mobile app options that will keep you and your team connected from almost anywhere.

Inconvénients :

The connection is internet based so if you lose power or your internet goes down, you have no phones.

Abysmal Customer Service/Support

Commentaires : There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully.
We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor [SENSITIVE CONTENT HIDDEN] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer.

Avantages :

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Inconvénients :

Porting process, customer service, customer support

Vonage is Just Excellent

Commentaires : Great to have Vonage.

Avantages :

I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

Inconvénients :

i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.

All in one

Avantages :

I like that everything that has to do with our phones is in one place, and there are so many options available, some tools we need, but we do not need them all, so what I like the most is that they can be individually added, cutting cost!

Inconvénients :

They changed literally everything without warning, so we missed out on some important faxes, however, they fixed it right away & we are on track again, quick and efficient!

Very affordable VoIP solution for small businesses

Avantages :

For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

Inconvénients :

The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.