Avis clients sur Vonage Business Communications

Simplify Business with a Simple Business VoIP Phone System

Avantages :

Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.

Inconvénients :

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Definite a must for businesses.

Commentaires : Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects

Avantages :

Compared to what we were using before it is a big game changer.

Inconvénients :

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.

Look elsewhere if considering Vonage (Telesphere)

Commentaires : Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Avantages :

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Inconvénients :

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Vonage review

Commentaires : It has been average. The only bad side is SMS integration and support to it.

Avantages :

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Inconvénients :

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Only regret is that we didn't upgrade sooner!

Commentaires : I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Avantages :

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Inconvénients :

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Vonage Business (Simple Signal) Service & Support

Commentaires : Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Avantages :

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Inconvénients :

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Clunky and poor support

Commentaires : It worked OK but it wasn't great. I switched away and probably would not return.

Avantages :

It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place.

Inconvénients :

The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.

Great voip phone system

Commentaires : Setting up Vonage is easy and straightforward and the customer service is top tier.

Avantages :

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Inconvénients :

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

Vonage Business Communications

Commentaires : The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.

Avantages :

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Inconvénients :

I haven't found anything that I don't like yet.

Great Customer Service!

Commentaires : Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.

Avantages :

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Inconvénients :

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Can't export contacts; billing is SHADY

Commentaires : can't export contacts / address book. really shady on how to cancel contract. first you have to give notice that you don't want to renew by calling and emailing support or contacting your customer rep. then you have to give another notice (within 30 days) that you want to cancel. so 2 times cancellation? make that clear in your terms and conditions.

Avantages :

unified communication all in one app on desktop and mobile. easy to use.

Inconvénients :

users complained of bad call quality and drops. vonage meetings can only hold up to 12. lacking in development and R&D. when service rep changes you don't even know unless you call support. basically support does everything.

Vonage Business works very well for our company

Commentaires : Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

Avantages :

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

Inconvénients :

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

Commentaires : It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Avantages :

- The mobile app is pretty slick and just works.

Inconvénients :

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Vonage is one of the top calling software for any type of company engaged in business communications

Commentaires : Overall, Vonage provides a distinct business calling experience that is unrivaled by any other software in its pricing range. Vonage's benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time.

Avantages :

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

Inconvénients :

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Great VoIP option for small businesses

Commentaires : We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative).

Avantages :

I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.

Inconvénients :

The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.

Disappointing SMS Services and Poor Customer Service from Vonage

Commentaires : I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.

Avantages :

The mobile application is easy to use along with its features.

Inconvénients :

Worst customer service and sales team who promise and don't deliver.

Great UCaaS solution

Commentaires : Compared to other providers I found that Vonage offered the most bang for your buck. Their solution and support has been solid and I find the user portal to be user friendly.

Avantages :

The mobility app is a life changer since you can now make and take calls from anywhere in the world and the person calling in would think you are in the office.

Inconvénients :

For smaller customers you are pushed towards using the instant chat as it is not easy to call in for support.

Mac OS desktop app became unusable

Commentaires : The above problem has persisted for months. I'm ready to ditch Vonage for my entire small business and find a new provider.

Avantages :

Until it stopped working, having telephony seamlessly work across devices from the traditional handset phone on my desk, to the desktop app on my laptop to the app on my mobile phone was very convenient.

Inconvénients :

The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I've lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site.

Call centers need reliable service

Commentaires : We used Vonage for our call center for a year. The features were great and the price was nice. The service was intermittent at best and not acceptable for daily use.

Avantages :

The cost and implementation was outstanding

Inconvénients :

The reliability was not acceptable for our business.

Vonage - a voyage in connectivity

Commentaires : Very satisfied, would highly recommend to peers

Avantages :

Ease of connection, multitude of integrations and overall amazing reception

Inconvénients :

A slightly high price for use and the non integration with the APIs

Was great until Vonage Purchased Vocalocity

Avantages :

Simple phone system with no difficulties getting around a business firewall. The app was useful. The online reporting and user configuration was straight forward

Inconvénients :

When Vonage made the purchase of Vocalocity, the quality of the service went downhill. The issues became more apparent after moving the customer service call center out of Atlanta to NY/NJ. The last thing someone wants to hear when their phones have been down for 2+ hours is New York attitude thrown back in your face. The service became so unreliable with so many outages, some for over a day, that we had no choice but to find another provider.

Great idea requires improvement

Commentaires : Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.

Avantages :

I like the idea you can use the online phone number through app and work virtually , even out of the country. It is a perfect solution for working at home business.

Inconvénients :

The pros is the online connection but it also can be a cons due to the dependency on the wi-fi connection and it's quality. Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients. Text messages can't accept images and it is a huge shortage. I hope Vonage is working on developing this additional feature of allowing sending images and documents over text messages.

Good quality at a good price

Commentaires : You will definitely get more bang for your buck with Vonage Business and you still get all of the features.

Avantages :

Having the ability to forward your work number to your personal phone is a great feature. You also have the ability to make calls from your personal phone while your work phone number shows up on the recipient's caller ID. There are conference call options along with the mobile app options that will keep you and your team connected from almost anywhere.

Inconvénients :

The connection is internet based so if you lose power or your internet goes down, you have no phones.

Streamlined Communication Thanks to Vonage

Commentaires : Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Avantages :

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Inconvénients :

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

Great features, people and savings. VOiP call quality is what it is.

Avantages :

We've been with the service since it was Vocalocity and compared to other VOiP telephony providers, their software and support was superior especially when you look at the price. Now there's more parity in the market place but at the time, it was a huge gamechanger for us, since we couldn't afford a traditional PBX. The support team is U.S. based and the call center is in Georgia. They've been nothing but friendly and actually helpful. This is crucial since VOiP is a very advanced, technical type of service.

Inconvénients :

VOiP is what it is. It's dependent on both your internet service, the connection to their servers, and their servers themselves. Occasionally their service is down, occasionally the call quality is poor. Sometimes it's on their end, sometimes it's local. You're just not going to have the quality consistency of a regular telephone line. That being said, the features that you get with VOiP balance it out.