Avis clients sur ServiceCore

Must-Have Software

Commentaires : I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still wasn't doing as much as ServiceCore. No more 'missing" inventory, it's easy to see where everything is, who is due for an update/billing, and keeps my drivers efficient. 10/10 would recommend that you at least give it a try. You won't go back.

Avantages :

Any business in which inventory is rented out NEEDS this software. It is user-friendly, keeps not only my employees but me on track, and just makes everything SO simple. Scheduling, accounting, inventory, and customer history are all available quickly and efficiently. Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.

Inconvénients :

Integration is easy, however I was not the biggest fan of the payment system. This will not be a con to most users. One system to take payments, send invoices and let customers make their own payments is phenomenal. I personally preferred the system I have been using for years, *even though* it is LESS efficient that what ServiceCore offers.

Good portable restroom software.

Commentaires : Very quick to respond with questions & very Helpful staff

Avantages :

Cloud-based, good mobile app for drivers, easy routing, allows online Click to pay.

Inconvénients :

You can't see the emails that you send... You cannot convert an estimate into an order... You cannot tell if an email goes through or not...

ServiceCore

Commentaires : I feel like they have listened to many of our concerns and have tried to work with us to get them done. Sometimes feel like they don't understand our need for certain features. Overall a good experience, just lacking key features that seem to already be standard in the industry and other softwares...

Avantages :

I love how easy and user friendly it is to use. You can literally dive in without any instruction. I also love the emailing of appointments, invoices, work completion, etc. Very nice feature for our customers to use. The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature. Makes rescheduling a breeze! Renal side Pros -Great inventory management -Great turn to turn directions -Love the iPad features for drivers

Inconvénients :

-Missing many accounting features that one needs to run with full functionality -Invoice does not open in the amount of a refund -Receipts do not show correct info: ~If a credit was applied ~If there was an overpayment -Statements do not show current overpayment or credit amounts -There is no AR Activity report to send to a customer to show all payment and invoices and where they were applied to -There is nothing I can send to the customer to show an overpayment balance on account We haven't switched our portables into SC for following reasons -Accounting is extremely lacking and basic reports aren't available -No rental minimums available -Proration not clear and concise (on our end and for invoicing purposes) -Dispatch not up to par yet

Excellent Software

Commentaires : ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer Service has been a key. The support we got at the beginning with [SENSITIVE CONTENT] and the support we get from the Support Desk and [SENSITIVE CONTENT] has been great.

Avantages :

I like to be able to see the schedule on real time, and manage it, drag and drop customers from one driver to another. I really like to be able to track services performed in the past and provide information to customers. We're uploading pictures every time services are performed, so having those pictures in the system is very useful.

Inconvénients :

I keep getting some errors when synchronizing with Quickbooks, such as duplicated invoices, and that is a great concern. Sometimes the location (pin) of the units move and we need to relocate it, which creates additional work. Also, we would like to be able to have the customers' complete information and as of today we're not able to add phone numbers, so our drivers have to go to Drivers Notes to see the phone numbers.

Overall it is a great tool.

Commentaires : Service Core is a great tool. You are able to do your paperwork and documentation at your fingertips, along with amount of cash taken, and check number and receipt numbers.

Avantages :

Service Core is actually a great tool. We actually went from a paper system to service core. So leaving real time notes or information for the office is great along with photographic evidence for the office when a customer calls with an issue its great for the technician. Customers do call with complaints and issues, Along with warning notes for the next person..

Inconvénients :

When you are in a area with no service you are unable to access information or notes left by the router, and it also glitches out at times as well when service is unavailable.

ServiceCore Revieq

Commentaires : I do like the customer service, they are normally quick to respond but it is not always helpful to what you are looking for.

Avantages :

Is it pretty easy to use as far as entering in orders. Switching over from our old system (TAC) was not easy as everything had to be input by hand.

Inconvénients :

It is very difficult to use on the accounting side, it is not accounting friendly at all. There are a lot of reports that we would like to see that have not been implemented. The search feature is also not friendly to use either. On TAC, it would show you anything related to what you typed in.... not on SC.... it has to be VERY specific - this is frustrating when trying to find an existing customer.

Overall

Commentaires : Overall the customer service has improved and they are tentative to your needs but, the outcome of the issues seem to be less attentive and sometimes unresolvable without purchasing other products that we are unable to use. Overall as a company we are satisfied with the program.

Avantages :

The routing of the program is definitely beneficial to our company and it is relativity easy to use which makes our day to day operations better with communication from the office to the team in the field.

Inconvénients :

The accounting/reporting is definitely the most challenging options to this software. Our company uses a current accounting software for multiple companies and it seems the only option for us would be to use QuickBooks which is not feasible, so we are left with using what we can from ServiceCore.

Service Core, the good and bad

Commentaires : It is better than doing all the work manually but thats about it.

Avantages :

mobile use for route drivers to be able to check off as they finish a job

Inconvénients :

reporting is terrible. need to be able to print reports for inactivity, productivity, disposal, customer lists by size

Southern Coastal Containers

Commentaires : Easy to operate and fits my current needs

Avantages :

I using the account side of the program and find it easy to navigate

Inconvénients :

I have no issues with the ServiceCore software

Service Core

Commentaires : I have tried 2 other programs and by far Service Core has been the easiest to use and teach my office manager to use. I like the layout and functions

Avantages :

It is an all in one program. You don't have to have separate programs for each part of the job. It is very user friendly

Inconvénients :

On building territories, we only have 2 drivers, and it will not allow you to have multiple territories per driver. But we have it figured in the routes.

Potential is there, but doesn't feel ready for public release.

Commentaires : Overall the feeling is being stuck. It's horrible and aggravating to use. If we can find another platform that will be easy to migrate to, we definitely will. Unfortunately it will take many man hours because of ServiceCore's complete disaster of our quickbooks.

Avantages :

There is not much to like, the only reason we still use it is because of the cost involved in migrating to a different platform. We hope ServiceCore will improve before we have to bite the bullet and migrate elsewhere.

Inconvénients :

It only offers a one-way sync with quickbooks. Sometimes the one-way sync doesn't work and you have to contact support to find out why every time. You cannot duplicate a job, have to recreate it every time. They do not offer ways to sort jobs. The mobile app is useless. The signature function doesn't show up on the final invoice that is sent to customers. It has the ability to create multiple job sites for a customer, but when it syncs to quickbooks it dumps everything into the parent account not the subs which has made our quickbooks a complete mess. Usually when contacting support for help the response is that they are aware of the problem and working on it, but after using it for over 2 years now that seems unlikely.

Disappointed

Commentaires : To whom it may concern, I have used ServiceCore for _1.5__yrs with some growing pains, but ultimately great customer service to resolve any issues that occurred. Recently, my team experienced an issue with the software that caused a short-term fix resulting in an average extra billable hr, per technician and support team member a day. Going off of previous experience, I was under the impression this issue would be resolved expeditiously. Unfortunately, this issue has been "looked at" for about a month. When ServiceCore was approached, they repeatedly gave the same response. It wasn't until a board member reached out to ServiceCore and inquired repeatedly for alternative contacts that a supervisors POC was reluctantly provided. In that initial conversation, a credit for a month was offered verbally, and what now appears to be in the works is a retraction of that statement and a shift to the same response that was provided by their original technician--"this is being looked at". I'm disappointed in how ServiceCore has currently responded to this impact to our business. We pride ourselves on customer service and expect our value chain to uphold those same standards. So far, there appears to be a shift in ServiceCore's customer service response to this issue causing my team to evaluate potential alternatives. Historically I would have recommended. Currently, I would not recommend.

Avantages :

auto charge, help route, email customer when service is complete

Inconvénients :

Customer service and solutions to issues with in the system. Reporting of monthly sales.

Service Core For Utility Work

Commentaires : It is much easier in general for me to generate invoices, process payments and send Invoices and/or receipts to customers.

Avantages :

Scheduling and dispatching and being able to see in near real time when a job is completed for billing and dispatching purposed.

Inconvénients :

Customization and choices when it comes to billing. It is limited in how we can add a payment type (i.e., cannot choose secure online payment as an option (such payments could come from a e-check or credit card payment) when recording a payment. Also, there are glitches in combing several jobs for one customer onto one invoice.

Very poor roll off dumpster software

Commentaires : Service Core has good toilet software but the dumpster side is lacking.
We needed a software that could do both and have been disappointed in the dumpster management that is featured so far

Avantages :

Toilet management; combining dumpster and toilet software

Inconvénients :

The Dumpster management side is lacking

A-Line Roll Off Services Review

Commentaires : The experience has be decent. I can't say I am in love with the product, but it does the job.

Avantages :

I like the ease of use with the product.

Inconvénients :

There are bugs that still need to be fixed and a lot of times I do not get an answer that helps me.

Easy to Use

Commentaires : Not bad. It gets the job done for what our company needs.

Avantages :

The system is easy to use. Even if you have never used it the support it offers will walk you thru.

Inconvénients :

I wish that you could customize reports. Simple reports such as top customers would be great. Specifically how many hauls a site did.

Just not enough.

Commentaires : Our overall experience thus far has not been pleasant. Training was less than stellar and the lack of financial reports makes it difficult to do billing, customer ledgers, and pulling up accounts based on billing type

Avantages :

The ease of prorated billing is a nice feature.

Inconvénients :

There are not enough reports for financial and accounting purposes. There are very few reports for a company that still uses a paper trail for their records.

Great way to manage scheduling

Avantages :

The scheduling feature is the most helpful of this software. I can easily put in a new delivery or pick up ticket and get it out to the drivers within a minute. I also like that I can see the history of rentals of each customer.

Inconvénients :

The reporting features lack somewhat. I like to work with excel spreadsheets, so the exporting features on each reports on Service Core are lacking.

Not what they promise...

Avantages :

It seemed easy to integrate our equipment and daily activities with this software.

Inconvénients :

It is not as easy to use as we would like and we have ended up spending more time trying to set everything up than we have actually working and utilizing the software.

Great

Avantages :

Searching for Companies and addresses is easy to access company I am looking for.

Inconvénients :

When Searching for Companies the companies addresses should be in number order at first instead of filtering it.

I was intimidated by similar services, until I found ServiceCore.

Commentaires : LOVE IT.

Avantages :

ServiceCore is VERY user friendly, which I appreciate greatly!

Inconvénients :

Um, I find it hard to change out the dumpster numbers (if I have rented one and the wrong unit was moved). I wish it were easier to edit them within their rental.

Our ServiceCore Experience

Avantages :

I like the map feature on the schedule screen that allows you to rearrange destinations based on the actual location. I also like that there are several views available for the schedule.

Inconvénients :

I wish there was the ability to export all active sites/ rentals to excel spreadsheet or even print directly from ServiceCore. I also wish that you could change / delete customers that were assigned to a site when added. If the wrong customer is chosen, you have to go in and delete all attached rentals/ jobs and then the site. GPS could be more accurate.

ServiceCore Review

Commentaires : Overall so far I like using the system.

Avantages :

I like that this software is easy to use and driver friendly. It is easy to navigate through the system.

Inconvénients :

Overall I feel that the Geo coding needs definite improvement as sometimes it brings me Mike’s out of the way from my stops. I would also like to see a feature that if something is important in the schedule that day, that we could star it or highlight it so that a driver realizes it before they go out for the day.

Outstanding Software

Commentaires : ServiceCore has been there to walk us thru any problems we had with the software. This has made running the business so much easier.

Avantages :

The ease of setting up and using this software is amazing. So easy to understand and use.

Inconvénients :

I can not say anything about this software that I didn't like.

ServiceCore for Scheduling Dumpster Rentals/Pickups

Avantages :

ServiceCore is very user-friendly and organized. When I first started with my company, I had no trouble at all learning how to use the software. The search feature offers many different searchable categories, allowing me to quickly find the customer or account I'm looking for. This is crucial when I am taking so many phone calls back-to-back. Creating a new customer account is self-explanatory and thorough. Making invoices and recording payments is a quick process as well.

Inconvénients :

So far, I do not have any complaints about ServiceCore. Really the only thing I could think of that would be helpful for us specifically at my company, would be the ability to search for a customer/account and not have to already be on the correct city's page to get search results. We have locations in 3 cities, and sometimes it c an take an extra minute to find an account from having to switch back and forth.