En savoir plus sur Inbenta

Offrez à vos clients et collaborateurs les réponses qu’ils cherchent de façon instantanée grâce à l’automatisation intelligente des interactions.

En savoir plus sur Inbenta

Avantages :

We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.

Inconvénients :

The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.

Inbenta - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,9

Probabilité de recommander le produit

9,1/10

Inbenta a reçu une note globale de 4,6 étoiles sur 5 d'après 11 avis d'utilisateurs publiés sur Capterra.

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Tanguy
Tanguy
Responsable Innovation & usages digitaux - relation client à distance (France)
Utilisateur LinkedIn vérifié
Assurance, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Un éditeur très adapté à nos besoins.

4,0 il y a 12 mois

Commentaires : Meilleure visibilité web par le référencement SEO friendly, diminution des appels à faible valeur ajoutée, permet de bien mettre le pied à l'étrier des solutions conversationnelles sans besoin d'un background technique.

Avantages :

Un lexique de base très développé qui fait que l'on peut atteindre très facilement 80% de compréhension, pas besoin de devoir gérer une couche sociale, des synonymes, ... tout est "compris de base et en constante évolution". C'est une solution, ou plutôt une galaxie de solutions, en évolution permanente. et capable de gérer une très grande base de connaissance

Inconvénients :

Moins puissant, de prime abord, pour comprendre deux intentions ou une intention + un contexte dans la même expression.

Alternatives envisagées : Smart Tribune

Pourquoi passer à Inbenta : Présence forte dans notre secteur d'activité avec compréhension native de nos termes clés; facturation à l'usage; souplesse de mise en place.

Tina
Manager, Membership Services (É.-U.)
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

I highly recommend Inbenta to improve your customer experience

5,0 il y a 12 mois

Commentaires : The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.

Avantages :

The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently.

Inconvénients :

The software definitely has a learning curve, but it has so many well built features it is completely understandible.

Vanessa
Associate Manager, Digital Content (É.-U.)
Loisirs, voyage et tourisme, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Useful AI Chatbot and Live Chat Integration

4,0 l’année dernière

Commentaires : Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.

Avantages :

The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.

Inconvénients :

For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.

David
Support Manager (É.-U.)
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent Chatbot and AI Solution

5,0 il y a 12 mois

Commentaires : Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.

Avantages :

Implementation was very easy and straight forward and management after implementation has been a breeze.

Inconvénients :

The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.

Alternatives envisagées : Talla et Chatter

Johan
Product Owner - Contact Centre Technology (Australie)
Produits alimentaires, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Inbenta in the Retail Market

5,0 il y a 2 ans

Commentaires : AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away.
With Support within our timezone - we can have face to face support contact

Avantages :

Integration into our system was seamless, and ease of use - easy to train staff

Inconvénients :

We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.

Réponse de l'équipe de Inbenta

il y a 2 ans

We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!

Brenda
application engineer (É.-U.)
Sécurité et enquêtes, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Inbenta Review

4,0 il y a 2 ans

Commentaires : Tech Support from Inbenta has been excellent and very responsive to my questions and requests.

Avantages :

I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night.

Inconvénients :

I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me.

Réponse de l'équipe de Inbenta

il y a 2 ans

Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help.

Kei
Sr. Manager (Japon)
Services et technologies de l'information, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

AI chatbot with semantic search engine

5,0 il y a 2 ans

Avantages :

Inbenta AI chatbot responds highly accurate answers to endusers' questions even without pre-training by yourself. Moreover, it has customer portal, 3D avatars, RESTful APIs for integration, and so on.

Inconvénients :

simplified customer portal for specific use cases

Daniel
Support Tech Engineer (É.-U.)
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Wonderful producr

5,0 il y a 12 mois

Commentaires : wonderful customer service, top tier support and they are responsive and provide a fantastic product.

Avantages :

The chatbot saves some much time and gets answers with little labor from humans. The bot lets you focus on important issues and helps mitigate support cases. Highly recommend Inbenta!

Inconvénients :

no issues noted, its a great product. The set up can be a little intimidating and the FAQs could be a little more user friendly but the support team at Inbenta makes up for that with excellent hands on help with implementation.

Jelle
Software Engineer (Pays-Bas)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Inbenta is one of my favorites!

5,0 il y a 6 mois

Commentaires : My overall experience is just great.

Avantages :

Working with Inbenta has been very easy, including setting it up. The UI is simple and great. Has been a great addition of software in my team.

Inconvénients :

Even though the UI is great it could use more functionalities. Besides that I can't think of anything.

Charlie
Senior Director, Global Operations & Head of Innovation (Canada)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product and partnership

4,0 il y a 2 ans

Avantages :

inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements.

Inconvénients :

Having access support line that is available in multiple time zones globally

Réponse de l'équipe de Inbenta

il y a 2 ans

Thank you for your review Charlie, we really appreciate it!

Morgan
GCS Practice Manager (É.-U.)
Services d'information, 5 001-10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great customizable chat bot

5,0 il y a 2 ans

Avantages :

Very flexible, clearly written documentation and SDK

Inconvénients :

The concepts were a little difficult in the beginning.

Réponse de l'équipe de Inbenta

il y a 2 ans

Thank you for your review Morgan, we hope you keep enjoying using our products and services!