Avis clients sur ON24

The best and only way to do Simulive Webinars

Commentaires : I have been using on24 for over 3 years. First as a powerpoint designer and now I run it end-to-end. I find the software intuitive​ and after a bit of training easy to use.

Avantages :

We use On24 in our marketing department to attract new leads for our sales team. We use On24's Simulive feature. This allows us to pre-record our speaker and slides. Then the day of the live webinar the attendees watch the edited video then our speakers are pushed into a live conversation to take questions that have came in. On24 is maybe the only webinar platform that can do this. All others are more of a screenshare system. Simulive gives us the most flexiblity to have a seamless webinar​ without any sound or speaker problems.

Inconvénients :

On24 audience console allows us to put up different resources, surveys and links, but it is limited in its customizability​. I'd like to see more console customization when it comes to menu format and colors. Also being able to upload your branded font would be great too.

Great business development platform and branding tool for clients

Commentaires : ON24 is a great tool for business development. It has helped our company grow with leads, and helps makes our company more present in our country. Our video webinars have been a great hit with our customers and clients and we continue to use it even past the pandemic. The interactive tools on the platform allow the user experience to be really good. On the back end the customization is excellent and the analytics and data generated has helped a lot

Avantages :

I like the analytics feature the most about ON24. With a lot of data collected each show, it is very important to use the data and drive results and inferences from it. You can see how the users interacted with the show, how long they have attended, what buttons they have clicked on, questions they have asked, and quiz answers. There are a lot of widgets interact with and it allows ON24 to process a lot of useful analytics that will be helpful for business development and marketing. I also like the customizability of the software. The audience screen is customizable any way that you want and it allows full control of your own company to do any creative things that you want.

Inconvénients :

One thing that I think can be improved is the rigid rules in place for some customization of the software. A lot of the interactive pieces on the console have only 1 or 2 options that may not be right for what your company is trying to do. Also, ON24 is more of a recording software rather that recording and video editing software. If you are doing a recording and you mess up, it is very hard to edit the video, meaning you will need to restart the recording and do it over again. Editing the video is fine, but you will need a 3rd party software, download the video, edit it, and then re-upload the video again.

trash

Commentaires : Seriously terrible

Avantages :

simu-live and on-demand options allow us to mitigate the risks involved with live presenting on this platform.

Inconvénients :

the "best practices" where presenters need a wired internet connection, clear cookies, restart the computer and have no other apps going--are you kidding me? What year is it? The customer service is poor, not for lack of CSM's trying, but because there is no follow through from the product team, and CSM's often don't have access to the latest information, leaving them set up for failure.

The Best for What is Out Right Now

Commentaires : This system is one of the better systems out there. It meets all our needs with some limitations. Just be aware that you will need to learn the system yourself and expect little help from the higher ups. They will not give any types of discounts or refunds on the bill but will offer extra "help" packages, which was no help to us as by the end of our event as we knew the system better than some of the help techs. But now that we know the system using the platform for our events is easy and does what we need it to do. They are upgrading the system all the time to make it better which is helpful.

Avantages :

One of the only platforms out there that has been established since way before the pandemic. When we purchased it was affordable and catered to what we needed in an events platform. One that allowed individual events and served as a conference platform for multiple events. It allowed to have a conference feel without spending a lot on the virtual world looking platforms.

Inconvénients :

The onboarding for the system was horrible. There are several areas on this platform and with each section there is a different ON24 person to lead you through the process. We spent half the time explaining our event over and over again to different people for each section. The team would quickly show us the platform and ask if we had questions, however, since it was our first time we did not know the right questions to ask and missed a lot of good information because of it. We ended up learning the platform ourselves through their library of resource help. By the end of our first event, I knew more about the platform and how it worked better than their "expert help" staff team.

Handled with Kid Gloves

Commentaires : The stability of the platform and the ease of use with ON24's technical assistance has broadened the appeal of webinars throughout our company. More and more subject matter experts want to discuss webinars for their products, services and specific client training opportunities.

Avantages :

Responsive technical team Continuous improvement to platform Excellent initial and ongoing training Highly customizable screens to promote our brand

Inconvénients :

Infrequent technical difficulties with firewalls and unique audience configurations are sometime difficult to overcome during a live webinar which annoy customers

On24 is a game changer

Commentaires : Very positive

Avantages :

Flexibility, I have the ability to produce live presentations or pre-recorded presentations that are broadcasted as if they are live. My KOL's love this option. Once recorded On24 software is incredibly intuitive and easy to use, and the analytics we get post the live broadcast date are incredibly useful. They've allowed our company to have almost a "netflix esq" type of webinar service, where visitors can view any webinar we've done at any time all housed in one central location.

Inconvénients :

I have very few negative things to say about On24.

ON24 Review

Commentaires : We are using ON24 primarily for product enablement. We love the product and the team behind it as they are always willing to help us with anything that comes up.

Avantages :

I love that we can customize the console to have the look and feel we want. I also like that you can use it in many different ways - for training, marketing, making a show out of your sessions etc. You can conduct courses, certifications as well which is very convenient - no need to use additional tools for this purpose.

Inconvénients :

Perhaps that it glitches sometimes and it can be nerve-wracking during live sessions.

Good but can do more

Commentaires : We have done an interesting project using this software. In particular by creating webinar registrations with personalizations and special functions in the form.

Avantages :

I think it has got an interesting console which could be personalized with useful widget for both users and speaker.

Inconvénients :

I think the process for the post webinar for example. I would like to have a dedicated section for post webinar in order to have it already ready after webinar and to give possibility to non participant to go just after the webinar inside to look what done.

ON24 is a valuable partner

Commentaires : The account managers have been good with following up on our tickets and providing calls to inform and educate users about the best ways to use ON24.

Avantages :

ON24 delivers a consistent webinar service for our marketing department. We do several webinars a quarter and see ON24 as being a partner in making them a success. We use a variety of widgets and love that ON24 rolls out new ones consistently to make the webinar experience better for the attendees and users.

Inconvénients :

Occasionally our phones delay behind the presentation, but support has been notified and there's nothing they can do on their end to improve it. We adjust when this happens.

ON24 is not ON point

Commentaires : OK, not amazing but you get what you pay for.

Avantages :

Customizable, easy to duplicate events, tracking is great and recording link also available shortly afterwards.

Inconvénients :

Does not allow the presenter to break out the participants in small groups for discussion. This tool is really meant to be unidirectional; me presenting with very little interaction with the audience. I would hope something better link Adobe Connect which is better tailored for virtual classes.

On24 is the best webinar tool if you are looking to cater todays user: mobile friendly and on-demand

Commentaires : great product, good service, friendly staff, bit pricey and definately not for all businesses due to that.

Avantages :

We use On24 daily and it helps us reach mobile users otherwise left out (due to bulky plug-ins) and it´s on-demand module really helped us build a whole new service. Additionally the real-time Reporting is great and provides valuable information. The integrations can be improved but overall it´s a great tool if you want a reliable software for today´s user-demands.

Inconvénients :

integrations are bit difficult, paid add-ons (e.g. lead-notification for one should really be a standard feature and send it by email if someone registers).

Good but can be inconsistent

Commentaires : I mostly really like it. The emergency support line has been very helpful when needed. The chat help line a little less so. I think it's good that more firms are using On24. It provides an additional level of comfort for attendees. It has a lot of capabilities.

Avantages :

I really like that the registration link automatically becomes the On Demand link so I never have to worry about links expiring. I think it has a lot of bells and whistles that if you're able to leverage them are a big benefit.

Inconvénients :

The reliance on flash and cookies. I often have issues with an attendees or presenters slide player not working and we regularly have to tell people to refresh and enable flash. In a highly regulated industry where security settings on our attendees computers is high - this is often problematic. I also think it would be beneficial to have a dial in option for attendees as a standard part of the platform rather than an add on. This is pretty standard for other platforms. I also wish there was an easy way from the presenter platform to be able to see the attendee console too so you can see what they see.

Great software, lots of features, great support

Avantages :

I like the customization features of the console and that you can continue the customer journey by pointing them to additional resources.

Inconvénients :

There a few nitpicky things. The bigger issue is that I don't feel confident that requests for new features or adjustments to existing functionality are heard and taken any higher in the company (things like letting the media player remain fixed in location, rather than popping up whenever something is pushed to it). Also, their PowerPoint slide converter often makes slides fuzzy if there is too much text/detail. Granted, that last complaint is probably for the better, as detail-heavy slides aren't really a best practice.

From Zoom to On24

Commentaires : It has been a big upgrade from our previous platform.
The support has been very helpful, I realize this is a big platform that does take some customizing. After getting through the customization of the platform, and understanding the capabilities, there are a few pieces of the platform that seem outdated. My advice would be to check in with older / lost users to see what their feedback is. Some of my team has used the platform in the past, and the qualms they had with the platform are still "features" today.

Avantages :

The ability to create a full experience for the user (sharing assets during the webinar), the ease of use for hosting speakers in different locations, reporting / insights and how it is compatible with SalesForce

Inconvénients :

Slide advancement it only via click the arrow, slide notes cannot be customized or edited after uploading the slides, supported fonts for the slide decks, editing the video post-webinar, video quality recommendations v.s what actually works / displays correctly during the webcast, being able to easily archive / delete test programs for webcasts

Easy, Reliable, Integrated

Commentaires : Overall, ON24 is a great platform for planning and executing webinars for thought leadership and sales purposes. It is especially useful when it integrates seamlessly with our marketing automation platform. Would definitely recommend for both small and large organizations!

Avantages :

The primary reason for selecting and implementing ON24 was due to the fact that it offered integration with HubSpot. Upon integrating ON24 with HubSpot, I can manage registrations, trigger reminder/invite emails, send follow-up emails, and host registration forms through my HubSpot instance. In addition, when I do need to access the ON24 portal directly, it's easy to navigate and contains many of the features you need and will use to execute webinars.

Inconvénients :

There are certain places within ON24 where the functionality seems a bit limited. For example, there are only a handful of ways you can personalize reminder emails, including branding, text editing, etc. We have also found that ON24 doesn't enable you to create a series of webinars. Instead, we had to create individual, separate events.

Webinars are critical. ON24 helps make them great.

Commentaires : Our experience has been great. Support is exceptional. Knowledge base and instructional webinars help users learn the software to take full advantage of it.

Avantages :

The software is simple to deploy and use. The platform also allows for a lot of flexibility in how to optimize your webinars presentations.

Inconvénients :

There are aspects of the reporting that could be better - in particular aggregate reporting where filtering in limited. Also, the main webinar page could be more flexible in hiding webinars ones they have past or filtering webinars for personal view.

Good Company, Good Software - Always room for improvement

Avantages :

On24 is a very straightforward software. Our account manager and CSm are very responsive and helpful. the entire corporate team is great, engaging, and helpful. Very much a sense of community. They offer features we need that others don't.

Inconvénients :

I've had issues with support staff - given replies to questions that were wrong and messed up the webinar. On24 immediately helps rectify, but on a live webinar - you can't rewind the clock - the damage is done.

On24 Really Nails It

Avantages :

One of the best things about this software is the ability to do on-demand lead generation. This allows you to broadcast full shows with all the interactivity you want and then on-demand users can experience the exact same show.

Inconvénients :

I wish there were more universal parameters that you can set for your brands. We work with 3 different distinct brands and having universal control in case something changes (logos, color, etc) would be helpful.

ON24 Review

Commentaires : We've introduced ON24 as our primary channel for large field-facing webinars as a substitute for other channels that were not meeting our sales communication needs. Overall, we've had a great experience with the user-friendly admin platform, easy navigation from an audience perspective, and excellent customer support (especially during live events).

Avantages :

Browser-based platform, interactive features to boost audience engagement, ability to mute audience audio, email notifications, on-demand & multiple event-type options, and Analytics Dashboard! These features have been extremely beneficial in communicating to/training our Target Audience (Sales team).

Inconvénients :

Mobile view, finicky Console Builder, accessing PMXD from mobile devices. Our audience (almost 5,000 sales team members) rely on mobile-friendly viewing, which is currently limited. Additional suggestions: - Enable ability to group hide slides in PMXD Storyboard - Enable ability to enlarge storyboard thumbnails (ex. zoom bar)

Jason Winn

Commentaires : I am the admin of the system for my company and i have an overall good experience with the system. My reps provide great support and my user base really likes the system.

Avantages :

That you can custom brand webinars to fit your needs Live & Semi Live events offered Admin Functions made easy Reporting

Inconvénients :

Permissions for reporting only logins is not free APAC support is lacking at times

Great tool but still needs improvements

Commentaires : For the most part it has been great. Our original sales rep was amazing and of course got a promotion because she was great and now our new sales person is always MIA. Never checks in unless it is about money.

Avantages :

Ease of use. Anyone can use it. Easy to set up events and run them with very little experience.

Inconvénients :

Customer support tier 1 is useless. Just submit a ticket. Still not flash free.

Great features

Commentaires : I feel like we haven't utilised all features of the platform enough. After learning more about the features at Webinar World, i'm sure we can get more use out of it.

Avantages :

I really like how easy it is to use the Simu-live webinars. Simple to set up a new event. Great on-demand service

Inconvénients :

The basic designs for the registration pages

User friendly, overall good platform.

Avantages :

I like that it is easy to train presenters on how to use the software, it is also fairly easy to make edits. The video quality has gotten better over the last few years as well.

Inconvénients :

The lack of customization with tools and widgets. Product requests seem to take a long time to come through.

Making our webinars easy and look amazing

Avantages :

Ease of use, lots of functionality and features

Inconvénients :

Uploaded slides mess with slide animations

Will Highly Recommend ON24

Commentaires : Overall, we have had a great partnership with ON24, and I do feel that it is the best webinar platform out there.

Avantages :

I like that it is very user friendly, and is very easy to explain to our clients on how to use.

Inconvénients :

That the screen share is not the best feature.