Avis clients sur 3CX

Un logiciel de VoIP incontournable

Avantages :

Sa prise en main facile qu'on soit débutant ou professionnel. De plus ses couts sont abordables. D'autres part, il propose des applications mobiles et web qui permettent de rester connectés et de collaborer à distance.

Inconvénients :

- La complexité de la configuration et de la maintenance du système, qui nécessite des compétences techniques avancées ou l'intervention d'un prestataire externe.- La compatibilité limitée avec certains appareils ou opérateurs, qui peut entraîner des problèmes de qualité ou de fiabilité des appels.

3CX bon

Avantages :

Possibilité d'utiliser notre système de téléphonie sur plusieurs plateformes et facile à utiliser

Inconvénients :

Les téléphones perdent souvent la configuration et logiciel ne lance pas un redémarrage automatique.

3cx

Commentaires : Satisfaisant dans la mesure où l'utilisation est soft et la configuration n'est pas difficile

Avantages :

Le fait d'utiliser des smartphones dans le système de communication est très bien. Et la diffusion de la communication via un seul numéro de Téléphone

Inconvénients :

Le type de son n'est pas propre et claire il y'a très souvent des bruits

Good 3cx

Avantages :

Un outil très sympa avec des multifonction

Inconvénients :

Service client difficile à joindre et modifications presque impossible

Simple d'utilisation

Commentaires : Fonctionne très bien, fait le job. Utilisartion sur Xiaomi, aucun problème. Un bon choix !

Avantages :

Simple d'utilisation, fonctionne avec différentes marque de téléphone. Utilisation de Yealink T53, fonctionne très bien. Paramétrage très simple

Inconvénients :

Pas d'api, la mise en place des imports de contact est relativement complexe.

Dommage...

Commentaires : Une expérience mitigée. Beaucoup de promesses, mais la qualité des communications téléphoniques étant très approximative, on hésite à l'utiliser.

Avantages :

De nombreuses fonctions, un interface intéressant une fois que vous l'avez pratiqué un certain temps, car peu intuitif.

Inconvénients :

La qualité déplorable des communications téléphoniques. On a l'impression qu'on va perdre son interlocuteur à chaque seconde.

logiciel de Voip

Avantages :

ne solution PBX complète sans les coûts excessifs et les difficultés de gestion d’un PBX propriétaire

Inconvénients :

La complexité de la configuration, Difficile à mettre en place soi-même, il vaut mieux faire appel à un prestataire spécialisé

Opinions sur les avantages et inconvénients de 3CX

Avantages :

Ce que j'ai le plus apprécié dans 3CX, c'est sa solution de connexion VoIP fiable et économique, qui nous permet de passer des appels vocaux de haute qualité tout en réduisant les coûts de téléphonie. De plus, le routage des appels personnalisé et l'enregistrement des appels ont grandement amélioré notre gestion des appels et la qualité de notre service client.

Inconvénients :

Ce que j'ai le moins apprécié dans 3CX, c'est que la configuration initiale peut être complexe, nécessitant des connaissances techniques approfondies pour une mise en place optimale. De plus, l'assistance client peut parfois être un peu lente dans la résolution des problèmes. Cependant, malgré ces inconvénients, 3CX reste une solution solide pour la communication d'entreprise.

Fluide et intuitif

Avantages :

Facilite de configuration et d’utilisation

Inconvénients :

Parfois un peu difficile à prendre en main, notamment pour les employés les plus âgés de l’entreprise p

Décentraliser ligne fixe

Avantages :

Permet d'avoir accès aux appels téléphoniques fixes à distance

Inconvénients :

L'interface n'est pas très user friendly

Indispensable au sein de l'équipe

Avantages :

Nous avons installé 3CX un mois avant le confinement. Et nous l'avons encore plus utilisé lors du confinement. Toute l'équipe était en télétravail et 3CX nous a permis de garder le contact. Il est très simple d'utiliser l'interface web ou directement sur le téléphone portable.

Inconvénients :

Je ne vois aucun point négatif. 3CX est super d'utilisation.

Full featured Hosted SIP VOIP solution

Commentaires : Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Avantages :

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Inconvénients :

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Alternatives envisagées : RingCentral MVP

Pourquoi choisir 3CX : Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Pourquoi passer à 3CX : It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

3cX for your call center and VoIP needs

Commentaires : Overall, I have no complaints on 3CX as we are very satisfied.

Avantages :

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Inconvénients :

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Alternatives envisagées : VICIdial

Pourquoi choisir 3CX : Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.

Logiciel antérieur : Dialfire

Pourquoi passer à 3CX : VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.

A Perfect Phone System

Commentaires : The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Avantages :

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Inconvénients :

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Great for call center management

Commentaires : Overall this is a great software program for any company that gets a high volume of calls

Avantages :

I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc.

Inconvénients :

I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive.

A Seamless Communication Solution: 3CX Software Review

Commentaires : 3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try.

Avantages :

With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

Inconvénients :

3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to.

Call me.......The best phone system

Commentaires : The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.

Avantages :

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Inconvénients :

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

The most easily managed telephone systems

Commentaires : We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Avantages :

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Inconvénients :

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Alternatives envisagées : Aircall

Pourquoi passer à 3CX : It was very easy to set up and manage. Considering both the features and the price, we decided that 3CX is the best choice.

Best Value for VoIP and Web Conferencing

Avantages :

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Inconvénients :

It's less known so it can be confusing to employees or external participant

Alternatives envisagées : Cisco Unified Communications Manager

Pourquoi choisir 3CX : We were using an old traditional phone system and needed to upgrade to a VoIP system.

Pourquoi passer à 3CX : initially we chose 3CX because of the price and local experts.

The industry leader, and it shows

Commentaires : I would not choose any other provider. They are the best and the petty things that are harder to get by are still petty issues. I would recommend all the way!

Avantages :

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

Inconvénients :

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!

Easy to Use PBX for Small to Medium Businesses

Commentaires : Best Cloud PBX Used with Good Quality Service and easy to use.

Avantages :

3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems

Inconvénients :

SBCs - Session Border Controller are one thing that sometimes causes an Issues.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

Commentaires : For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Avantages :

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Inconvénients :

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Finally found something we can rely on.

Avantages :

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Inconvénients :

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Truly makes working remotely a possibility

Commentaires : 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Avantages :

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Inconvénients :

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

3CX Review

Commentaires : Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

Avantages :

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Inconvénients :

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.