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En savoir plus sur 3CX

3CX est une solution de communications unifiées incluant téléphonie, visioconférence, Live Chat et applis mobiles.

En savoir plus sur 3CX

Avantages :

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Inconvénients :

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

3CX - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,1
Fonctionnalités
4,4
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,4/10

3CX a reçu une note globale de 4,4 étoiles sur 5 d'après 410 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (410)

Arnold
Arnold
Développeur logiciel (Cameroun)
Utilisateur LinkedIn vérifié
Vente en gros, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Un logiciel de VoIP incontournable

5,0 il y a 10 mois

Avantages :

Sa prise en main facile qu'on soit débutant ou professionnel. De plus ses couts sont abordables. D'autres part, il propose des applications mobiles et web qui permettent de rester connectés et de collaborer à distance.

Inconvénients :

- La complexité de la configuration et de la maintenance du système, qui nécessite des compétences techniques avancées ou l'intervention d'un prestataire externe.- La compatibilité limitée avec certains appareils ou opérateurs, qui peut entraîner des problèmes de qualité ou de fiabilité des appels.

Réponse de l'équipe de 3CX

il y a 10 mois

Hi Arnold, thank you so much for taking the time to review 3CX! We are glad to hear that you enjoy the ease of use of 3CX and its affordable price. You can find more helping material around configuration here: https://www.3cx.com/docs/ And in case you need technical assistance you can easily locate your nearest official Partner here: https://www.3cx.com/ordering/find-reseller/

Perrine
Responsable etudes (France)
Conseil en gestion, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Avis 3CX

5,0 il y a 7 mois

Avantages :

Logiciel de téléphonie très pratique, qualité des appels, renvoi d’appel sur un téléphone portable

Inconvénients :

Interface et nombreuse fonctionnalités difficiles à appréhender sans formation

Réponse de l'équipe de 3CX

il y a 6 mois

Hello Perrine, thank you for your review! We're happy you find 3CX practical and are satisfied with the call quality and forwarding features. Regarding the interface and features being challenging to understand, we encourage you to explore our user guides and documentation available on our website. These resources are designed to help make navigation and use of 3CX features easier. Alternatively, our Customer Service team is also available to assist you with any specific questions or guidance required.

Joao
Administrateur Système et réseau (France)
Réseaux informatiques, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

3CX bon

4,0 il y a 11 mois

Avantages :

Possibilité d'utiliser notre système de téléphonie sur plusieurs plateformes et facile à utiliser

Inconvénients :

Les téléphones perdent souvent la configuration et logiciel ne lance pas un redémarrage automatique.

Réponse de l'équipe de 3CX

il y a 10 mois

Hi Joao, thanks for taking the time to review 3CX! For the issues you are having with configuration and automatic reboot, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com Alternatively, feel free to seek some advice in the forum community where you'd be able to share more details of the issue: https://www.3cx.com/community/

Max
Responsable Marketing (Cameroun)
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

3cx

4,0 il y a 9 mois

Commentaires : Satisfaisant dans la mesure où l'utilisation est soft et la configuration n'est pas difficile

Avantages :

Le fait d'utiliser des smartphones dans le système de communication est très bien. Et la diffusion de la communication via un seul numéro de Téléphone

Inconvénients :

Le type de son n'est pas propre et claire il y'a très souvent des bruits

Réponse de l'équipe de 3CX

il y a 9 mois

Hi Max! Thank you for your review on 3CX! For the issues you are having with sound, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com

Amine
Amine
Cfo (Maroc)
Utilisateur LinkedIn vérifié
Externalisation/délocalisation, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Meilleur outil de voip

5,0 il y a 9 mois

Avantages :

Jai bien aimé les fonctionnalités de l'outil et la facilité d'utilisation

Inconvénients :

Le coût est relativement élevé c'est quand même cher

Réponse de l'équipe de 3CX

il y a 9 mois

Hello Amine and thank you for your positive feedback on 3CX! We're glad to hear that you find the tool's features and user-friendliness appealing. Your feedback is appreciated, and we hope 3CX continues to meet your needs effectively.

Akram
chef d'entreprise (France)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Opinions sur les avantages et inconvénients de 3CX

4,0 l’année dernière

Avantages :

Ce que j'ai le plus apprécié dans 3CX, c'est sa solution de connexion VoIP fiable et économique, qui nous permet de passer des appels vocaux de haute qualité tout en réduisant les coûts de téléphonie. De plus, le routage des appels personnalisé et l'enregistrement des appels ont grandement amélioré notre gestion des appels et la qualité de notre service client.

Inconvénients :

Ce que j'ai le moins apprécié dans 3CX, c'est que la configuration initiale peut être complexe, nécessitant des connaissances techniques approfondies pour une mise en place optimale. De plus, l'assistance client peut parfois être un peu lente dans la résolution des problèmes. Cependant, malgré ces inconvénients, 3CX reste une solution solide pour la communication d'entreprise.

Réponse de l'équipe de 3CX

il y a 6 mois

Hello Akram. Thank you for your detailed review of 3CX. We're glad to hear that you appreciate the reliability and cost-effectiveness, as well as the enhanced call handling and customer service quality through features like personalized routing and call recording. For the setup, we have options to suit different needs. Our 3CX hosted solutions can be installed and set up in less than an hour. If you choose a self-hosted system, we provide various guides and documentation online to help with the setup. Alternatively, our global 3CX Partner base is ready to offer hands-on assistance for an optimal setup experience. You can find local partners here: https://www.3cx.com/ordering/find-reseller/

Donata
Agent de reservation (France)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Avis sur le logiciel 3 CX

5,0 il y a 7 mois

Commentaires : J'utilise quotidiennement dans mon travail aussi bien la téléphonie que le chat
très bonne communication avec les équipes
logiciel très pratique

Avantages :

Le logiciel est très simple d'utilisation très pratique

Inconvénients :

Il n'y a pas tout fonctionne très bien logiciel très pratique

Réponse de l'équipe de 3CX

il y a 6 mois

Hi Donata, thank you for your positive review! We're glad you find 3CX software easy to use and convenient for telephony and chat. It's great to know that it facilitates good communication with your teams and proves to be a useful tool in your daily work.

Karim
Directeur Marketing (Congo-Kinshasa)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

3CX l'essentiel

5,0 l’année dernière

Avantages :

J'aime beaucoup la façon dont il répond, je peux faire les messages et c'est instantané et pleins d'autres choses importantes, c'est magnifique

Inconvénients :

Le seul problème avec lui au je trouvé jusque là lorsque la connexion dérange le logiciel ne supporte pas celà

Réponse de l'équipe de 3CX

il y a 7 mois

Hi Karim! Thank you for your positive feedback on 3CX! We're glad you appreciate our quick response and other features. We'll continue working to improve, including addressing connection issues. For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble on www.3cx.com or by email at customers@3cx.com

Steven
Agent de placement (Canada)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Concernant 3CX

5,0 il y a 7 mois

Commentaires : J'utilise cette plateforme lors de certaine rencontre que j'ai avec des contacts clients en lien à l'instauration de plateforme. L'utilisation derrière nos rencontres est simple grâce à la 3CX et à aucun moment nous avons été limité dans notre utilisation. La fonctionnalité à pouvoir partager l'écran, converser visuellement, envoyer des documents au besoin. L'ensemble fonctionnement très certainement bien.

Avantages :

La simplicité de la plateforme en soit. L'ensemble est facile d'utilisation et il est pratiquement impossible de se tromper en souhaitant effectuer un action.

Inconvénients :

La connectivité aux rencontres. À plusieurs reprises, j'ai eu quelques difficultés à me connecter lors de mes rencontres. Il est vrai que ma connexion internet rencontre certaine lacune, mais aucune autre plateforme de conversation vidéo a eu tant de misère à garder une connexion stable.

Réponse de l'équipe de 3CX

il y a 6 mois

Hi Steven! Thank you for your review. It's good to hear you find 3CX user-friendly and effective for your meetings. Regarding the connectivity issues, they are often influenced by external factors such as internet stability. For additional support and tips, we suggest visiting the 3CX Forums. There, our global 3CX Partner community shares advice and solutions for similar issues, which could help improve your experience.

Amine
Ceo (Maroc)
Externalisation/délocalisation, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good 3cx

4,0 il y a 3 ans

Avantages :

Un outil très sympa avec des multifonction

Inconvénients :

Service client difficile à joindre et modifications presque impossible

Réponse de l'équipe de 3CX

il y a 3 ans

Thanks so much, Amine for your feedback! We're really glad to hear that your experience with 3CX has been positive. In case you need support feel free to contact our customer support team or seek consultation in the 3CX Forum.

Yann
Responsable informatique (France)
Construction, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple d'utilisation

5,0 il y a 2 ans

Commentaires : Fonctionne très bien, fait le job. Utilisartion sur Xiaomi, aucun problème. Un bon choix !

Avantages :

Simple d'utilisation, fonctionne avec différentes marque de téléphone. Utilisation de Yealink T53, fonctionne très bien. Paramétrage très simple

Inconvénients :

Pas d'api, la mise en place des imports de contact est relativement complexe.

Réponse de l'équipe de 3CX

il y a 2 ans

Hello Yann, we are glad to see that you find it easy and simple to use. Thank you for choosing us and writing this positive review!

Renaud
Chef de projets (France)
Génie mécanique ou industriel, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Dommage...

2,0 il y a 4 ans

Commentaires : Une expérience mitigée. Beaucoup de promesses, mais la qualité des communications téléphoniques étant très approximative, on hésite à l'utiliser.

Avantages :

De nombreuses fonctions, un interface intéressant une fois que vous l'avez pratiqué un certain temps, car peu intuitif.

Inconvénients :

La qualité déplorable des communications téléphoniques. On a l'impression qu'on va perdre son interlocuteur à chaque seconde.

Réponse de l'équipe de 3CX

il y a 4 ans

We are sorry to hear that your experience with 3CX was not the best. Audio quality issues however can be caused by many factors, most of which are not directly related to the software itself. To name some, depending on how you used our system, this could have been caused by insufficient bandwidth or bad WiFi reception, faulty or low-quality headset/handset, insufficient server hardware where 3CX was installed, and more. We would like to suggest you give the system another spin around the block and if you run into similar issues, come in contact with us via our forums or our Support Department to investigate the cause of your issue properly and help you come up with a solution.

Oluwa Locheyi
Oluwa Locheyi
Agent Commercial (Bénin)
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

3CX: un outil de centre d'appel

4,0 il y a 8 mois

Avantages :

3CX est un logiciel professionnel de téléphonie qui permet de gérer le centre d'appel, de distribuer automatiquement des appels et d'enregistrer des appels.

Inconvénients :

3CX est un logiciel très efficace et sans inconvénients.

Réponse de l'équipe de 3CX

il y a 6 mois

Hello Oluwa. Thank you for your review! It's good to hear that 3CX meets your call center needs, from call management to automatic distribution and recording. We're glad you find 3CX software efficient and suitable for your requirements.

Clement
Responsable communication (France)
Internet, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

3cx parfait

5,0 il y a 7 mois

Avantages :

3cx est très simple d’utilisation et parfait pour les appels

Inconvénients :

aucun inconvénient 3cx est parfait pour la téléphonie

Réponse de l'équipe de 3CX

il y a 6 mois

Hi Clement! Thank you for your review! Great to know that 3CX meets all your telephony needs without any downsides. :)

guillaume
Technicien (France)
Génie mécanique ou industriel, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

logiciel de Voip

5,0 il y a 10 mois

Avantages :

ne solution PBX complète sans les coûts excessifs et les difficultés de gestion d’un PBX propriétaire

Inconvénients :

La complexité de la configuration, Difficile à mettre en place soi-même, il vaut mieux faire appel à un prestataire spécialisé

Réponse de l'équipe de 3CX

il y a 10 mois

Hi Guillaume! Thank you for your review!! In terms of support, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. Please make sure that you have read this document for further guidance about the configuration https://www.3cx.com/docs/

Élodie
Assistante de direction (France)
Arts de la scène, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fluide et intuitif

5,0 il y a 2 ans

Avantages :

Facilite de configuration et d’utilisation

Inconvénients :

Parfois un peu difficile à prendre en main, notamment pour les employés les plus âgés de l’entreprise p

Réponse de l'équipe de 3CX

l’année dernière

Hi Élodie and thank you so much for taking the time to review 3CX! We are so glad to hear that you love how easy it is to set up 3CX and that you would 100% recommend us!

Elise
Consultante (France)
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Décentraliser ligne fixe

5,0 l’année dernière

Avantages :

Permet d'avoir accès aux appels téléphoniques fixes à distance

Inconvénients :

L'interface n'est pas très user friendly

Réponse de l'équipe de 3CX

il y a 12 mois

Hi Elise. Thank you for the 5-star review! We are glad to hear that you've found 3CX useful for accessing your landline from calls remotely!

Emilie
Infographiste et intégrateur web (France)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Indispensable au sein de l'équipe

5,0 il y a 4 ans

Avantages :

Nous avons installé 3CX un mois avant le confinement. Et nous l'avons encore plus utilisé lors du confinement. Toute l'équipe était en télétravail et 3CX nous a permis de garder le contact. Il est très simple d'utiliser l'interface web ou directement sur le téléphone portable.

Inconvénients :

Je ne vois aucun point négatif. 3CX est super d'utilisation.

Réponse de l'équipe de 3CX

il y a 4 ans

Thank you for your positive feedback. We are happy to hear that 3CX assisted during the pandemic

Robert
Robert
Head of IT (Australie)
Utilisateur LinkedIn vérifié
Produits chimiques, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Full featured Hosted SIP VOIP solution

5,0 il y a 2 ans

Commentaires : Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Avantages :

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Inconvénients :

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Réponse de l'équipe de 3CX

il y a 2 ans

Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.

Sam
Sam
Partner (É.-U.)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

3CX is fine, but it is all about who handles the hosting

4,0 il y a 2 ans

Commentaires : 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Avantages :

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Inconvénients :

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Réponse de l'équipe de 3CX

il y a 2 ans

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Fabruzio
Technician (Italie)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

3CX a good VOIP Software

4,0 le mois dernier Nouveau

Commentaires : VOIP is widely used today, so we needed a software to manage our calls. We choose 3CX for its reliability and its ease of use, anyone will quickly learn to use 3CX. A really good product, worth the price.

Avantages :

I use 3cx at work to make and receive phone calls. The audio quality is good and the program is easy to set and configure. In the "mini pop-up" dashboard you can have a look at the other users and their status, make internal calls and forward the external calls. You can set your status from available to e.g. away or DND just with a click. I use 3CX mainly with headphones, setting the audio is quick and the call quality is good (obviously your line should be fast and stable enough). The program is automatically launched during windows startup and stays minimized in the task bar.

Inconvénients :

Nothing to report, it works fine, the interface is simple and clear and I like the way was made.

Réponse de l'équipe de 3CX

le mois dernier

Hello Fabruzio, Thank you for your detailed review! We're happy to hear that you find 3CX easy to set up, configure, and use for managing your calls with good audio quality. Your positive feedback on the user-friendly interface and functionality is much appreciated.

Jaqlyn
HR and Finance Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Works decent but needs to work out a few things

3,0 il y a 4 semaines Nouveau

Commentaires : Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in.

Avantages :

Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system.

Inconvénients :

There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

Réponse de l'équipe de 3CX

il y a 4 semaines

Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business. Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments.

Sara
Engineer (Italie)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Ring Ring that works well

5,0 il y a 2 mois Nouveau

Commentaires : I use 3CX everyday at work to make phone calls. The overall quality is really good, the program never hangs; it's a very good choice

Avantages :

3CX is easy to install, never hangs and it has not any heavy load on your PC. Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC. From 3CX management dashboard you can create the internal numbers and the linked user, send welcome mails to make installation on client easier. On Client interface you have many option, you can set your audio devices, change your status (eg. available, DND, out of office...) and have a loog at logs (incoming and outgoing calls). In case of need you will easily find information on internet.

Inconvénients :

Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution

Réponse de l'équipe de 3CX

il y a 2 mois

Hello Sara, Thank you for sharing your positive experience with 3CX! We're happy to hear that the installation was smooth and that you find 3CX easy to use. Your feedback about the 3CX stability and call quality is greatly appreciated.

Nicat
Nicat
Network and network security engineer (Azerbaïdjan)
Utilisateur LinkedIn vérifié
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

The most easily managed telephone systems

5,0 l’année dernière

Commentaires : We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Avantages :

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Inconvénients :

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Réponse de l'équipe de 3CX

il y a 6 mois

Hello! Thank you for your detailed review! We're glad to hear our software is making remote communication easier and that using it with computers and smartphones works well for your team. It's great that 3CX has been a positive change for your organization. We're happy you find our pricing affordable and features like the mobile app and video conferencing useful. :)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Perfect Phone System

5,0 il y a 10 mois

Commentaires : The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Avantages :

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Inconvénients :

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Réponse de l'équipe de 3CX

il y a 10 mois

Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow.