Avis clients sur Doxy.me

Excellent and efficient product

Commentaires : Using doxy for our telehealth program has been a critical aspect for our clinic.

Avantages :

Doxy is an accessible and easy to use product that allows our small clinic to use basic functions for free! I appreciate the ease for patients and providers to use the platform.

Inconvénients :

It does seem that if connections are weaker, doxy does not perform as well.

HIPAA compliant, customizable, and really easy to use

Commentaires : I’ve used this system since BEFORE the pandemic made it necessary. I’m happy with the product and the pricing.

Avantages :

I like how easy it is to use. No downloading for patients. I also use it when supervising nurse practitioners. I can join an exam instantly - I just send the URL.

Inconvénients :

There are some issues with sound especially when the patients use Bluetooth devices.

Easy to use but unreliable

Commentaires : Ease of use is the only reason I've not switched to another platform, but if the dinging continues, I will, because it renders the product unusable. I have a couple of clients who experienced problems frequently enough that they've asked me just to schedule Zoom sessions with them so that they don't have to deal with Doxy.Me.

Avantages :

The best thing about Doxy.Me is how easy it is for both me and my clients to use. There is nothing to download, and I don't have to set up each meeting individually. Clients can use the same link every time. Its basic features are exactly what I need.

Inconvénients :

The software is unreliable. I've experienced a lot of freezing, dropped calls, and times when it just wasn't even possible to connect. It's more than just a once in awhile problem. If a client is on their phone, they can't seem to access the chat window, for reasons unknown. Recently, I started hearing dings every 30-40 seconds, as though a new person joined the waiting room, but there is no new person. It's been incredibly distracting both for me and for clients. I attempted to contact customer support about it but have not heard back.

Doxy.me provides what I need to provide quality psychotherapy at a reasonable price.

Avantages :

The fact that the app provides a private, secure, platform which whether on the free or paid plan is great value. The range of features makes it possible to get what is needed in ones own situation.

Inconvénients :

I would like to be able to look at history broken down by client not just by day.This is a very minor issue.

Best I've used for telemedicine so far

Commentaires : I actually have an included telehealth platform with my EMR company and STILL pay monthly for Doxy. That's how reliable and great to use it is.

Avantages :

I love the many features and the one click use for my patients. Technology can be so difficult for some of the population I serve medically. This has made it so much less intimidating for them.

Inconvénients :

Sometimes connections can be poor, but honestly I don't think that's the program. I recently updated my internet [provider and I have no more issues.

Doxy.me

Commentaires : I have experienced many audio/visual issues from the beginning and stayed with the platform because it was free and it did give me the Telehealth option to see my clients, especially during the pandemic. However, Doxy.me did frequently evaluate the quality of their product and I can see improvements over the years. I started paying for more services with them because I was hoping paying would bring better quality of audio/visual and I liked the new products they were offering that I needed with my practice that I could not get staying a free user. I still have some audio/visual issues but the quality has improved and I will remain a paying subscriber.

Avantages :

It was a free service where I could continue to provide HIPPA compliant counseling. I did become a paying subscriber this year and I am enjoying the new products and services. The quality of the audio/visuals has improved. I am pleased.

Inconvénients :

The poor audio/visuals. Losing connection and clients and/or me having to log back in. These interruptions were inconvenient and distracting to my clients and me.

Im a fan of Doxy.me

Commentaires : Reduced the number of no shows due to transportation and cost of travel in rural area. Clients are able to attend , its private , and saves resources for all.

Avantages :

Great product came at the time I needed a way to follow up during Covid, Easy to learn and Ease of Use, technical support and clients feel comfortable for sessions.

Inconvénients :

nothing. All good. I would say that I had precovid bias about on line services for mental health counseling. Doxy.me was recommended in a training for telehealth , I went with the recommendation and have zero need to make a change. I still see clients in the office and I let new clients know that telehealth is available to themI . I ask " do they want that option?" Then I get the forms and review Doxy.me with them. It was a learning curve, I consider it well worth doing. At times clients are not able to access stable internet and that is a frustration. Its more about rural region than any problem with the program.

Telehealth

Avantages :

Ease of use and HIPPA compliant. I have the choice to use free or sign up for the custom site when I need to see a group or couple. The pre-call check is very helpful in as much as I don't have anticipated problems once I have pre tested the call.

Inconvénients :

Sometimes there are glitches. When I have run into difficulties it has taken ,sometimes, a long time to resolve the problem. I have had to communicate with my waiting patient while the issue is being resolved. Most often the issue has been resolved-but not always.

RobertYoung

Avantages :

It is very easy to set up and use. I no very little of Doxy.me's product support because I have not needed it. Very simple and easy to use.

Inconvénients :

Not a Doxy issue but I would love to have an affordable PTZ high quality camera to use with Doxy

I have never had a problem with Doxy

Commentaires : When COVID hit I had to close my office and this platform provided a way for me to continue working. Most of my clients loved not having to drive to my office. They didn't notice a difference between being online and coming to my office. So doxy was a win for me and my clients. Of course the state lifted the ban on using video for therapy once COVID hit and they haven't rescinded that decision.

Avantages :

I meet my clients on doxy for their therapy sessions. I have never experienced a problem and it is very easy to use. I am not computer savvy so that is really important for me. It does the job it's supposed to do, it's easy to use for me and my clients. You simply log in and your ready to go.

Inconvénients :

So far I don't have any complaints at all.

Best Medical Practice Assistant

Commentaires : Providing excellent, HIPAA compliant telemedicine is a must for our practice. Being able to meet patients where they are at, instead of having them wait, take time away from work or family, and make sure their healthcare needs are met is the number 1 reason we use this program in our practice. It is an excellent program.

Avantages :

I love the ease of use. I like that there is nothing to download for the patient or provider. Everything is cloud based. Can be used on any device with a camera and internet access.

Inconvénients :

Sometimes based on internet service providers, the service can be slow. But this is an outside problem.

Outstanding Product - Someday an Industry Standard?

Commentaires : I initially started using doxy to cut down on missed appointments due to illness or conflicts. Doxy allowed me to engage in "telehealth" on those occasions when a client would otherwise have to "late cancel," thus leaving me with the option of charging them for it (not good from a customer relations standpoint) or eating it. Then, when the coronavirus emergency hit, I was able to transition easily to all telehealth, thus keeping myself and my clients safe. Yay!

Avantages :

I wanted a platform that was secure for my clients. What most attracted me to doxy vs. other secure platforms (or other platforms in general) was the fact that my users (clients) didn't have to download anything, just click on a link. In a former life, I used to design and develop computer application systems and I really like the "feel" of doxy, it's usability for me and my clients, plus my modest exposure to their tech support has been quick and useful. All of this allowed me to transition quickly into the "telehealth" arena very quickly, which I appreciated during the coronavirus outbreak emergency.

Inconvénients :

It's hard to respond as there are so many positives. If at all possible, it would be nice to have additional ways to troubleshoot connectivity or video/audio quality issues in real-time. For example, real-time advice for the user as to what to do to correct things on their side. I know a lot of this is in the available articles, but it's hard to go searching through articles when you're trying to quickly get things going during a "meeting." Maybe I'm asking for an "artificial intelligence" solution that's not feasible?

Doc See Me Lives Up to Its Mission Statement

Commentaires : I have been VERY happy with Doxy.me, overall. I truly appreciate that their goal of increasing telehealth access means that solo practitioners like me can use the software for free. Connectivity issues happen with different platforms on different days, and the free account allows me to have a Plan B when my EHR's video function fails.

Avantages :

I started using doxy.me in late February, 2020, when an immunocompromised patient requested video sessions to limit their exposure to COVID-19. I found it very easy to use, greatly appreciated the ease with which I got a Business Associate Agreement, and I like that it shows how much time has elapsed in each session. My patients have also found it to be easier to use than my EHR's video function. Also, it keeps a record of the start and stop times of all my sessions, which makes it easier to get the times right on my progress notes.

Inconvénients :

There's nothing that jumps out at me as an issue, honestly.

Great free version

Avantages :

I use the free version of this software and as expected there are not many bells and whistles with it, however, the software meets my needs. The virtual waiting room saves me time daily. I also think the interface is very intuitive with user buttons in the places you would expect them. Finally, the meeting log allows me to review the length of my sessions, so I do not have any billing issues.

Inconvénients :

The only thing I see as an area of improvement would be to have a subscription rate between free and professional that would allow for a user to have access to the screenshare and file transfer features. While $35/month seems reasonable for an individual with a full-time private practice, $420 per year is somewhat prohibitive to someone with a part-time private practice.

Easy to use and reasonably priced

Avantages :

The fact that I can use Doxy unlimited free of charge is really important to me as a very small business. Other video conferencing software is more expensive without offering significantly better facilities. Being web-based means I don't need clients to download software before we can connect. I also like that it's designed for healthcare which reassures my clients about privacy.

Inconvénients :

I wish I could share screen on the free version, but it's not a showstopper. Occasionally we have connection problems but that's usually the internet connection not Doxy.

Doxy is the easiest platform to use. Clients could easily sign on. 2-way video is excellent.

Commentaires : Overall experience has been excellent.

Avantages :

I like being able to share screens. Most important though would be the ease of signing on.

Inconvénients :

No whiteboard. And it's not as cheap as other platforms (Zoom).

A pretty good experience overall

Commentaires : Overall doxy has been my go-to platform for almost all of my therapy sessions. It has been reliable with very few exceptions. Lately (April 2023) I've noticed a less robust connection, but I also moved so it could be my location or new service provider. Not sure yet!

Avantages :

I most appreciate the ease of use. Clients don't need special software and can quickly be brought to my waiting room with one click. I also appreciate that this is HIPAA compliant so I can meet my ethical requirement to provide a secure site for clients, especially those paying with medical insurance. I am grateful for the free service!

Inconvénients :

It would be great if there was a (loud?) notification sound when sending a message in the chat feature, because I've noticed when I send a message, many times my clients don't even realize I've sent one.For those people saying the connection is bad with clients doing the calls from their car; I've come to realize that when someone logs in from their phone the connection is way better if the person turns off their WiFi on their phone. It seems like leaving the WiFi on causes the phone to keep searching for WiFi connections and slows down the connection. It works WAY better using the data, so if my clients have unlimited data I always recommend they use their data plan for the call.

It saved me through the pandemic...

Avantages :

Doxy.me had to be HIPPA compliant in order for me to use it. In addition to that, I find the ease of use for the client to be critical to the success of telemedicine. I appreciate the active aspects of the video and audio. I also appreciate the behind the scenes aspects such as meeting history and the virtual waiting room. The meeting history keeps track of time in and time out of the session allowing me to double check the visit length of time for billing. The virtual waiting room provides the client with the ability to check their connection, tips on best connection, the ability to send a message to me, and receive my message in return, while they are waiting.During the pandemic Doxy.me increased their capacity to respond to the explosive need for telemedicine services. Despite their investment, they offer free access to their software that allows the user to perform telemedicine visits competently. They also have a paid subscription that offers more services.I don't know what I would have done without it through the pandemic.

Inconvénients :

At times the video or audio may be problemmatic. I believe when that occurs it is not related to the software, I believe it is due to internet issues for either the provider or the client. The camera is important for clarity of the video, and again that is not a software issue.I don't have a con about Doxy.me!

Free, confidential, easy to use

Commentaires : I'm a mental health counselor who had to suddenly figure out how to provide telehealth sessions in a HIPAA compliant way once COVID 19 hit. A colleague & my boss recommended Doxy.me as free, easy to use, & HIPAA compliant. It has proven to be all 3. Initially I had some extremely frustrating experiences trying to get my bluetooth to work with it, but once I figured that out it's been pretty smooth. I'm glad it's been smooth, because customer service seems to only consist of their user issues library. I don't know how to get a hold of an actual person for support. It appears that must be a premium/paid feature.

Avantages :

I like that there is a waiting room where more than 1 client can be waiting w/o any overlap or breach of confidentiality. The software is very easy to use for both me & my clients- no downloading a specific app- just go to a website. We use the same link every time, so there's no last minute prep needed, or changes each time that I or the client have to keep track of. They have clearly worked very hard once COVID hit to improve the system, work out bugs, & address issues. I rarely have an issue anymore.

Inconvénients :

Human support (beyond the problems library online) seems to be a paid/premium thing- I can't seem to access it as a free user. There were some frustrating bugs 3 months ago, but they've clearly worked very hard to get the kinks out & it is now a very smooth process nearly every time.

Doxy.me: Putting you face to face when you can't be there in reality

Commentaires : This was a one and hopefully done experience. Not terrible, but new. I have to use the software options that those I need are using for me to have meetings, etc. So, I am virtually a user and at the mercy of the system. It was one of a few lately where I had a "virtual" visit somewhere and it was more than just a 1 on 1. So that dynamic on a new system took a moment to get used to . I didn't love it or what I felt my doctor did or did not get out of it, but with health concerns, it was suitable. Perhaps it has been around for awhile, or maybe is newer. I did not do any extra checking on them because I didn't have a lot of my links until the morning of.So I dove right in. We had a 19 minute meeting and got basics covered. I see that person "live" next week, so I am going to poke around more with their intentions on Doxy.me and the furture should we need to revisit virtual meetings. I will post updates if I get relevant information.

Avantages :

This was a one time invite from my Dermatologist. Their company uses this method for their sudden need of a "virtual" encounter from home to office or elsewhere while keeping patient exposure low during covid-19 operations. Once we got going,it had a different layout than some other popular types of video conferencing methods and on my end I thought it was positively interesting as it was different. I don't have a special like here however.

Inconvénients :

Okay. So, this is the method a Physician of mine uses to help patients while we are in limited environments during the coronavirus. I am just a user invited to the meeting. For me, this was an out of the gate and running type moment because I had no experience with Doxy.me previously and I really received little instructions prior to my meeting. So I felt like I scrambled rather than sat comfortably waiting to join a meeting. I got the wrong provider, despite some login/join codes I had. The way it is set up I suppose was to the Prescriber's needs or likes. It was weird because camera angles and adjustments weren't so clear or fine tuned. I'd think a Dermatology office would have super power visual options to assess patients online. Not here. We had a little audio interruption. It is not a platform I'd want to be on with more than 2 of us in the future.Hopefully I won't have to. But it was an experience. I was left out of most control options and just went with it.

Doxy.me saved me and my practice!

Commentaires : Doxy.me is excellent for videoconferencing. Like everything else, it has its moments, but their staff seems to be “on it” to resolve issues quickly.

Avantages :

Due to Covid, nursing homes where I had a contract informed me that I would not be able to come back into the building on March 13, 2020. I started using other video conferencing tools when a colleague told me about Doxy and how it was HIPAA compliant. I started using it then and I have never looked back. When the nursing homes got to where they could not do telehealth with me anymore, I started looking around and found Cerebral. I signed on with them and was pleased that I already knew how to use that software. To me, it’s easy to use. Wish I could put a consent form in my waiting room on the free side of it.

Inconvénients :

I wish there was a way that I could move the thumbnail of me to a different location on the screen. Sometimes the person holding the device in the nursing home is behind that… It looks like their head on my body. It would be nice if there was a way to boost their signal when it is weak.

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

Commentaires : It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Avantages :

In the past I would have said easy to use and reliable ..

Inconvénients :

I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Solid product

Commentaires : I use the free product when a paid product fails me. I like how easy it is for my clients to use because it doesn't need an app. I've hesitated to use the paid service because it is expensive if I'm only using the telehealth feature, which is all I need. It would be nice if they had a lower price for just that use.

Avantages :

I love the way the waiting room is set up because it makes it very clear to my clients that I'm there but have just not signed into their session yet. It is the most like an actual waiting room. My clients don't get nervous that the app isn't working correctly. I also like that it tells me how long they have been waiting and how long we've been in session.I use the free product when a paid product fails me. I like how easy it is for my clients to use because it doesn't need an app. I've hesitated to use the paid service because it is expensive if I'm only using the telehealth feature, which is all I need. It would be nice if they had a lower price for just that use.

Inconvénients :

Sometimes the video still freezes, though probably not more than with other products. I haven't found one that works consistently.

Reliable and simple to use

Commentaires : Impressive!

Avantages :

It is so easy to use. The clients don't need to download an app. They only need to follow the link and they are a couple of clicks away from their online appointment. It is private and reliable. The feedback from all of my clients is also positive. Also the customer service is fantastic. I like that fact that their are working on improving the platform by adding "Extensions": Whiteboard. Big plus for me!!!! Thank you Doxy.me

Inconvénients :

Can't think of anything. My experience has been extra positive insofar.

I'm glad that I did!!!

Commentaires : Refer to the "Pros" above. Not only did I not lose my practice during the pandemic; I was able to take it to the next level. Several people I'd been seeing in person before the pandemic had hardships of some sort and had to move to areas far away. They needed mental health support during this time and I was able to be there for them without a break in services because of doxy.me. Coaching clients were happy to move from audio calls only to video calls. Overall, doxy.me is a GREAT product!

Avantages :

Doxy.me is good. It's easy to use, not terribly expensive and HIPAA-compliant. I looked at other platforms and doxy.me seemed to be the best. Having not tried the others, I cannot attest to their quality. But I AM pleased with doxy. I've used it since the pandemic began and will likely continue to use it for those who want mental health and coaching services without the headache of commuting. Doxy.me helped me take my practice to the next level.

Inconvénients :

Sometimes audio and video weren't aligned. This was usually due to bandwidth available to clients, so I won't throw doxy.me under the bus on this one.