Avis clients sur Jotform

4,6 (1 011) Écrivez votre avis !

En savoir plus sur Jotform

Idéal pour les entreprises de toutes tailles, il s'agit d'un outil de création de formulaires qui aide les utilisateurs à créer des enquêtes tout en examinant les soumissions.

En savoir plus sur Jotform

Avantages :

For surveys, reviews, or gathering any information from a group of people, JotForm is a simple solution. The program is incredibly simple to use and their customer support is very responsive.

Inconvénients :

Sometimes, there are delays on the sender’s end showing that the form has been completed. It’s usually not long - a few minutes, at most, but it can be annoying when we’re on the spot.

Jotform - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,3
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,7/10

Jotform a reçu une note globale de 4,6 étoiles sur 5 d'après 1 011 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (1 011)

Brandy
Brandy
Owner
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Works good for making surveys

5,0 il y a 3 mois
Sous-titres en français disponibles pour la vidéo
Utilisateur vérifié
CEO (France)
Utilisateur LinkedIn vérifié
Production alimentaire, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Idéal pour presque tous types de formulaires

5,0 il y a 2 mois

Avantages :

Jotform me permet de créer des formulaires qui aident à engager et à soutenir mes anciens et nouveaux clients qui cherchent à obtenir plus d'informations ou à se renseigner sur les affaires. Dans l'ensemble, l'expérience a été formidable et j'ai hâte de continuer à utiliser cet excellent logiciel pour me démarquer de mes concurrents et créer une expérience client unique.

Inconvénients :

Il n'a pas beaucoup d'inconvénients, la caractéristique que je préfère le moins est que les fonctions ultimes sont débloquées avec un plan payant plus élevé, mais ce n'est pas si mal.

Alternatives envisagées : Typeform

Réponse de l'équipe de Jotform

il y a 2 mois

Hello, Thank you for your awesome review. We are happy to know that you have a great experience using our platform. For inquires, please contact us at https://www.jotform.com/contact.

Maxime
Maxime
Consultant (France)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Superbe

5,0 il y a 5 mois

Avantages :

Très facile d'utilisation Bonne ergonomie du site

Inconvénients :

Peu de soumissions possibles Beaucoup de fonctionnalités qui ne sont pas expliquées

Réponse de l'équipe de Jotform

il y a 4 mois

Hi Maxime, Thank you for the great review. Depending on the plan you select, you can increase the number of submissions your account can hold. For more information, you may refer to this link:https://www.jotform.com/pricing/. If you have any questions, please contact us using our contact form at https://www.jotform.com/contact.

Daniel
Daniel
directeur général (Canada)
Utilisateur LinkedIn vérifié
Organisme social ou civique, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Un partenaire important pour nos services

5,0 il y a 3 semaines Nouveau

Avantages :

La grande facilité d'intégration dans notre site web est un point important. De plus, le système exporte automatiquement les données vers des feuilles de calculs, pour notre suivi.

Inconvénients :

Aucun point faible n'a été noté jusqu'à maintenant.

Kavindu Githsara
Kavindu Githsara
System Specialist (Sri Lanka)
Utilisateur LinkedIn vérifié
E-learning, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful Online Form Automation System

5,0 le mois dernier Nouveau

Commentaires : As of Today, We are using JotForm over 4+ years continuously. We did not face any kind of system issues or troubles so far. We use it daily to collect our customers data and responses via 25 Jot Forms. Currently we are using Google Sheet and Google Drive integration which is really helpful for us to archive our daily targets. Their massive Template collection, Integrations and Widgets were very supportive to our business everyday. Finally i should say, as a system admin, JotForm is a Very Powerful Form Builder that can archive anyone's business requirements with a grate value by using only few simple clicks.

Avantages :

First of all, The user interface is brilliant. Very easy to understand. Easy Drag and Drop form builder saves lots of time in our corporate life. JotForm design process is very straight forward and gives ability to customize out forms according to our requirements. It allows our team to collaborate simultaneously which is a grate feature that i did not see from other competitors before. Another Plus point is that JotForm has lots or integration options with 3rd party systems like Paypal, Stripe, Skrill & etc. They provide few different pricing plans with a very attractive Free Plan which includes 5 Free Forms. Of course JotForm has a reasonable price when compare to its competitors. It has a grate library with over 10,000 Templates. E Signature is a another grate feature to mention.

Inconvénients :

Sometimes, Its confusing to find the right template for us. But eventually we do. I would appreciate if they can improve their customer service center. sometime it is harder to get a help instantly form their side. Better if they can implement more Tutorials and Guides us to follow.

Alternatives envisagées : Zoho Forms, Microsoft Forms et SurveyMonkey

Réponse de l'équipe de Jotform

il y a 2 semaines

Hello Kavindu, Thank you so much for taking the time to share your experience using our platform. You can check this link, https://www.jotform.com/help/, to view our quick guide. Rest assured, we're always working to add new services and features to Jotform. If you have any questions or suggestions, please contact us via the support contact form at https://www.jotform.com/contact/. We'll be glad to assist.

Karma
Special Education Teacher (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Powerful, professional tools for your small business, with no hit to your bottom line

4,0 il y a 3 semaines Nouveau

Commentaires : Jotform helped bring my small business venture to life by providing inspiration and needed tools without a grand investment that I simply wan't ready to make. It has helped me learn new ways to add accessibility and interactivity to user interfaces across platforms by making these options easy to use and understand in their form editor.

Avantages :

Jotform has such an impressive array of elements to drag and drop into your form it is a near certainty that you will be inspired by it all. File uploaders, music streaming, video players, sketchpads, even interactive dice to roll, it's all there! Most of these options include a field for CCSS customization, as well, helping with brand fidelity or jsut making it yours. Beyond the aesthetics are plenty of security options such as email verification, phone number verification, ReCaptchas of all kinds (think visual, audio, and even drawing!), data capture, field masks, and more. Payment portals can be set up directly in the form and linked to their easily customized store inventory widget or to whatever dynamic data stream you create with their form calculation and dependent action tools. Small businesses can streamline this crucial piece of their online presence and do it with personality and professionalism, all with no out of pocket expense.

Inconvénients :

Data calculation and dependent actions are all possible in Jotform. However, the process is facilitated through the strategic placement and coding of form calculation fields that need to be hidden from user view and generally clutter the worksapce for editing. While there are many hints and reminders built into the steps to add these actions, I am fairly certain anyone that is not comfortable with setting up spreadsheet automations might feel overwhlemed or confused by the process. Since these are not needed by all users, it is certainly not a dealbreaker. Additionally, the majority of Jotform's "flashy" options are in the form of "widgets" that appear to be affiliate-created or sponsored for the most part, such as the Vimeo video player or Facebook Messenger button. Because of this, it is hot or miss what type of data you will render from them or how to do so. For widgets built simply for looks, like the graphic headers or page dividers, this is obviously not an issue. But for others you can end up with data that is nearly impossible to use dynamically. Take the "fancy range slider" for example. Users slide the ends to create a range within a set provided by the form creator. The data that this produces is read as the beginning number of the range and the ending number of the range strung together (ex: starting page=2, ending page=10, resulting data= 210), making it only of value by manual analysis.

Réponse de l'équipe de Jotform

il y a 3 semaines

Hello Karma, Thank you for the detailed review of our platform and recommendations. We are glad that you are able to check our available features and widgets. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We will gladly assist you.

Timothy
Owner (É.-U.)
Design graphique, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good product, but price increases out of control

3,0 il y a 3 semaines Nouveau

Avantages :

Jotform is the easiest online form builder, bar none. It is remarkably easy to use.

Inconvénients :

The prices keep increasing at massive rates. The software is no longer affordable for small-level users.

Réponse de l'équipe de Jotform

il y a 2 semaines

Hello Timothy, Thank you for the feedback. We believe that, because of the features and services we offer, our pricing is competitive with that of our rivals. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Tim
Tim
Design Director (Philippines)
Utilisateur LinkedIn vérifié
Urbanisme et architecture, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A great transition from manual to digital

5,0 il y a 2 mois

Commentaires : Overall, we've used Jotform quite regularly now and we haven't had any complaints yet. Of course we've tweaked the forms in order to make the experience smoother for our team. It is quite easy to learn, and we've even added in some computations in the forms, and it's been really helpful. It does take a while to figure out the approval feature, but once you've overcome that hurdle, it gets easier. I particularly like the fact that we can customize it just enough so it doesn't look like Google Forms or Microsoft Forms.

Avantages :

We use Jotform for leave applications and petty cash requests in our small team. Before Jotform, we would typically do it manually and though it is seemingly mundane, does contribute to some inefficiencies specifically for me an my partner who approve these requests. Jotform helped streamline all those. I like the feature that allows people to sign in the digital forms. This allowed us to completely remove some of the basic forms we have in our office and just transition to digital. It then gives us a PDF report after.

Inconvénients :

The free version is quite generous, allowing you to use the useful features of the app. I do find the pricing a bit expensive. It start from free and then suddenly jumps to 34 USD.

Alternatives envisagées : Typeform

Pourquoi choisir Jotform : Jotform had the ability to sign forms. It also had more field features like computations, and also had the feature of exporting the form as a customized PDF report. We still use Microsoft Forms internally for some functions like our HR Tests.

Logiciel antérieur : Google Forms et Microsoft Forms

Pourquoi passer à Jotform : Jotform's free tier is quite generous and had the ability to capture signatures. Both two may have a much cheaper option, but since we aren't a heavy user of forms, we opted for the best free tier.

Réponse de l'équipe de Jotform

il y a 2 mois

Hello Tim, Thank you so much for the positive review. Please don't hesitate to get in touch with us at https://www.jotform.com/contact if you need help with your form.

Utilisateur vérifié
Entrepreneur. Online Educator. Coach. (É.-U.)
Utilisateur LinkedIn vérifié
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Been using this for years and Jotform has come a long way!

5,0 il y a 2 mois

Commentaires : Great experience. The Jotform forms works with and without a website because you can just send people the link to any of your forms. For business owners just starting out, this is a great hack to get business coming in.

Avantages :

Whether you use the free or paid version, you have access to templates that create professional looking forms.

Inconvénients :

Although Jotform comes with templates, it did take a while to get used to using the software to create product based forms.

Alternatives envisagées : Google Forms

Pourquoi choisir Jotform : Over the years, Jotform added the ability to sell products with forms.

Logiciel antérieur : Google Forms

Pourquoi passer à Jotform : Jotform has more template choices as well as the ability to sell products.

Réponse de l'équipe de Jotform

il y a 2 mois

Hello, We're so grateful that you took the time to share your feedback with us. If you need assistance with your form, please don't hesitate to contact us at https://www.jotform.com/contact.

Nadezhda
Intern (Allemagne)
Produits pharmaceutiques, 10 000+ employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Quiz creation for a summit

5,0 il y a 2 mois

Commentaires : I would totally recommend my colleagues to use this tool in the future. I chose it just for 1 small quiz for now and I have been happy with the performance overall.

Avantages :

I found it very easy to use the tool, it took me 1 hours to understand how everything works. I especially liked the freedom in terms of logo design. I also liked the award program since I am currently using a trial version and extra submissions are handy. The best part for me was that there was no limit for the number of questions in the quiz. If you need to create a few quizzes with limited number of participants it's a perfect tool.

Inconvénients :

I would like to add a paid option to buy extra submissions for 1 month for some reasonable price. For example, a person who uses a free version could buy extra submissions only for let's say 300 submissions 5 euro just for 1 month allowance. Else, I haven't experienced any bad moments yet.

Alternatives envisagées : Google Forms

Pourquoi passer à Jotform : 1) no limitation of questions in the quiz 2) number of possible submissions 3) user-friendly : it was easy to download results in the excel file for my analysis

Réponse de l'équipe de Jotform

il y a 2 mois

Hello Nadezhda, Thank you for the positive review. We are delighted to know that you have enjoyed using our platform. Our plans are subscription-type and it is not possible to increase only the payment limit. You would have to upgrade your subscription to a higher plan. If you have further questions, please don't hesitate to contact us at https://www.jotform.com/contact and we would gladly assist you.

Utilisateur vérifié
Analista BI (Pérou)
Utilisateur LinkedIn vérifié
Marketing et publicité, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Reseña JotForm

5,0 le mois dernier Nouveau

Commentaires : En general me parece un programa muy completo para la creación de tareas y encuestas. Es fácil de usar y tiene muchas posibilidades de integración.

Avantages :

Lo que más me gusta es la facilidad de uso y creación de encuestas asi como también las múltiples opciones que brinda para integración con otros programas.

Inconvénients :

Me gustaría que la opción de búsqueda se implemente en todas las páginas que se abren. No solo en la principal.

Réponse de l'équipe de Jotform

le mois dernier

Thank you so much for taking the time to share your experience using our platform. For feature requests, please contact us at and we would gladly assist you.

Howard
Howard
Health Safety Environment and Quality (R.-U.)
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Used to build contractor management for small business

4,0 il y a 4 semaines Nouveau

Avantages :

Very feature heavy that allows you to build your own forms in many different ways to suit your needs. With my prior knowledge I built an effective digital contractor management system for a small business of around 100 people.

Inconvénients :

As you are building forms for yourself you have to have all the knowledge of how the system should look prior to starting

Réponse de l'équipe de Jotform

il y a 2 semaines

Hello Howard, Thank you for the great review. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Augustina
office administer (Afrique du Sud)
Réseaux informatiques, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Jot form is an way way to create and publish online form from any device.

5,0 il y a 2 mois Nouveau

Commentaires : it was a nice experience and i learned a lot from just using one product as i actually switched from another product.

Avantages :

Its super quick and easy to use the system. Easy to sets up a form. You access or get your results fast.

Inconvénients :

The paid version are a bit expensive i wish it could be anywhere in middle. Few higher capacity are offered on free version.

Réponse de l'équipe de Jotform

le mois dernier

Hello Augustina, Thank you so much for taking the time to share your experience using our platform. For suggestions, please contact us at https://www.jotform.com/contact.

Amanda
Amanda
Financial Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Semi-conducteurs, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Versatile and easy-to-use form building platform

5,0 le mois dernier Nouveau

Commentaires : JotForm provides a rich set of tools to create very complete and useful forms. It is a great way to get information quickly and have the data at hand to export to other business information platforms.

Avantages :

It is very easy to design forms and deploy them anywhere. It is also easy to configure to provide the end user with a pleasant experience. Its pre-built template library allows the user to choose from a variety of form templates. Creating forms from scratch requires no technical or coding skills.

Inconvénients :

Template design options are limited and need to incorporate more customization options to tailor the forms to our requirements.

Réponse de l'équipe de Jotform

le mois dernier

Hello Amanda, Thank you so much for taking the time to share your experience using our platform. You may fully edit your classic form by getting the form's source code and editing it at your end. You can use this guide to get the full source code of your form: https://www.jotform.com/help/104-how-to-get-the-full-source-code-of-your-form/. If you need further assistance, please contact us at https://www.jotform.com/contact and we would gladly assist you.

Rhonda
Supervisor (É.-U.)
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Versatile forms

4,0 il y a 4 mois

Commentaires : I am confident that the forms I create using JotForm are professional and functional. The surveys are what I use most often. I am not on site with employees to supervise on a regular basis, I send surveys to patients and their families to make sure that they are happy with the employee and that all required daily tasks are completed. I use JotForm to collect health data and if need be HIPAA compliant forms.
I use a "2-in-1" laptop/tablet often, JotForm functions on that and my desktop computer. I get timely returns because of the mobile responsive forms. I would like JotForm more if the site was organized.

Avantages :

All forms are mobile responsive and a mobile app for Jotform can be downloaded on your phone. Forms can even be created on the mobile app. The desktop and mobile are similar. Choose from many themes and templates., choose from classic form and card form. Form fields are less restrictive. Manipulate forms by drag and drop. Widgets can be added to forms for e-signatures and check lists. Image slide is another choice. Forms can be automated and decrease workload. JotForm advises on how to get better response rates from your forms.

Inconvénients :

I spend a lot longer than I want using JotForm. It takes a long time to find the right template, the right theme, and personalize them. The freemium plan is restrictive. The customer support team did not answer my questions or solve my problem. I had to ask another JotForm user how to even reach them because JotForm is unorganized.

Réponse de l'équipe de Jotform

il y a 3 mois

Hello Rhonda, Thank you for the wonderful comments. We are pleased to hear that our product benefited your company. You can go through our Form templates section here: https://www.jotform.com/form-templates/. Please note that our Freemium plan is to experience the features and services we offer in our form builder; hence we encourage users to upgrade their account if they want to have unlimited access to all the features. Jotform customer service is available 24/7 through our support system at https://www.jotform.com/answers/, with an average response time of less than 2 hours. If you have any suggestions, please contact us using the support contact form at https://www.jotform.com/contact.

Deniz
Consultant (Turquie)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Jotform is the best (if you don't mind the price)

5,0 il y a 6 mois

Avantages :

Jotform is realy the best tool about survey and appointment purposes. They have tons of automations features and it has easy of use charachter. Also customer support is very fast and kindly.

Inconvénients :

Prices! To be honest jotform is very expensive. Thats why althought it was my favorite tool, ı dont use it because of price. Especially country like Turkey which is inflation rate is more than %150, this price is not normal. I think they should define different price point for different country. Or should serve some discount coupon.

Alternatives envisagées : YouCanBook.me

Pourquoi choisir Jotform : There is just one reason; Price. You can make free survey via Zoho and you dont have any limit. That s amazing. Also Bookafy can serve many features with free version. I started to use these tools free version and after a while convert my freemium plan to paid plan. Also ı have thousands of students which have to use that kind of tools, and ı suggest these tools to all of them. Because their free versions are very powerfull.

Logiciel antérieur : Zoho Forms et Bookafy

Pourquoi passer à Jotform : Easy of use. Customer service and Automations features.

Réponse de l'équipe de Jotform

il y a 6 mois

Hello Deniz, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed our integrations.  We do have localized pricing if you live in Turkey. We do believe that our pricing is justified with the features and security added to the form. We are committed to providing quality products and services to you.  Please use our contact form at https://www.jotform.com/contact/ if you have questions.

Lacy
Marketing Strategist (É.-U.)
Équipements publics, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic form builder works exactly as I hoped, and then some!

5,0 il y a 6 mois

Commentaires : Pleasantly surprised by its functionality, we use Jotform for much more than we originally planned: surveys, application forms, online calculators, and more. I wouldn't go back to our previous solutions if you paid me to.

Avantages :

Jotform is the first software that consistently does exactly what I want. Every. Single. Time. There's a help topic or community response for everything I've tried to create. It also integrates with our email marketing service, which makes customer communication and follow-ups a breeze. I'm a sucker for flawlessly executed conditional logic, and Jotform does this extremely well. Essentially, every feature I look for is there, ready to do what I need it to, without any kinks, hiccups or work-arounds. Brilliant!

Inconvénients :

There's no drawback I can think of for Jotform. The only thing that took more effort than I would have liked was verification for sending automatic emails from our domain, but this is only because our organization has tighter security than most.

Alternatives envisagées : Paperform

Pourquoi choisir Jotform : Prior to Jotform we had several services that did a portion of the job and not as well as Jotform: SurveyMonkey is relatively expensive for its functionality and often prompts users to take another (unrelated) survey after submitting their original survey. This confused our customers, particularly during election cycles when political surveys were recommended upon submission. Sitefinity has a built-in form builder that is...okay. I wouldn't recommend using it for anything but the most basic forms. Calconic is limited to calculations and required complicated hidden steps to compete the calculations we needed. It wasn't expensive, but we didn't use online calculators enough to justify the cost.

Logiciel antérieur : Calconic, Sitefinity et SurveyMonkey

Pourquoi passer à Jotform : Paperform is brilliant, but based outside the US. Our organization needed customer data to be stored within our country (USA) and Paperfom couldn't guarantee that it would be. In hindsight, I'm happy Paperform had this limitation because I'm so thrilled with Jotform's functionality.

Réponse de l'équipe de Jotform

il y a 6 mois

Hello Lacy, Thank you so much for your awesome review. That really means a lot. We are also glad to know that Jotform works exactly for your needs. If you come across issues, make sure to contact us in our Support System via our Support Contact Form: https://www.jotform.com/contact/ so we can help.

Elsa
Assistant Director (É.-U.)
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Jotform is a great form platform.

5,0 il y a 7 mois

Avantages :

I like the different ways the a form in Jotform can be embedded on other sites. Different CMS have specific scripts and Jotform scripts for embedding forms make it easy to adjust as needed.

Inconvénients :

I would like the quiz feature to be a bit more prominent and useful. Additionally, I'd like to be able to use analytics to track features on the form.

Alternatives envisagées : Google Forms et Microsoft Forms

Logiciel antérieur : Google Forms et Microsoft Forms

Pourquoi passer à Jotform : I chose Jotform because the features and security were more advanced.

Réponse de l'équipe de Jotform

il y a 6 mois

Hello Elsa, Thank you so much for your positive remarks. It's great to know that you found convenient ways to embed the form in your website. As of the moment, we do not have any other quiz feature except using our Quiz Form app. Guide: https://www.jotform.com/help/289-turn-your-form-into-a-quiz-or-exam/. If you're looking for form analytics, here's a guide: https://www.jotform.com/help/425-understanding-form-analytics-and-ways-on-how-to-get-your-users-info/. We also have Facebook Pixel Widget that you can add in your form to trace your form submissions: https://www.jotform.com/help/1072-how-to-track-form-submissions-with-facebook-pixel/ and also Google Analytics https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/. If you have more questions, please contact us using our Support Contact Form https://www.jotform.com/contact/ so we can help.

Whit
Director of Marketing and Communications (É.-U.)
Enseignement supérieur, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A great form builder

5,0 il y a 11 mois

Commentaires : We use Jotforms across the college for submissions from partnering departments for design and web update requests. This allows us to keep all the information in one place rather than rely on emails. Plus, we have a historical record of all the requests in a given year.

Avantages :

Jotforms is a simple way to create forms to obtain information and has powerful features for advanced form building. The form builder is drag and drop and provides plenty of options for customization. There is a free version with plenty of features and a cost-effective paid subscription that unlocks plenty of helpful features.

Inconvénients :

The UX on the submission side is not great. When navigating to the forms to review submissions, I oftentimes have to think twice about where to find them.

Alternatives envisagées : Google Forms et Formstack Forms

Pourquoi choisir Jotform : Jotforms has more features and has more flexibility in the way that the forms can be customized.

Logiciel antérieur : Google Forms

Pourquoi passer à Jotform : We like the look of Jotforms and the overall user experience better than the other software that we reviewed. The pricing structure works better with our budget and they offer a 50% Education discount.

Réponse de l'équipe de Jotform

il y a 10 mois

Thank you so much for your awesome review Whit. We greatly appreciate it. We believe that viewing the form submissions is easy. On the My Forms page, you only have to select a form then click the Submissions button on the top menu or click Inbox within the form menu to view the forms submissions data. You can also click the number badge just above the form icon to view the submissions data without leaving the page. Example: https://link.jotform.com/SQahsLiiD0 If you have a better idea, please share it with us at https://www.jotform.com/contact/ so we can open a feature request. Thank you so much!

Utilisateur vérifié
Business Consultant (Laos)
Utilisateur LinkedIn vérifié
Conseil en gestion, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Flexible tool for all your Form Needs

5,0 il y a 12 mois

Commentaires : I have used Jotform over the years for many different usage cases. Surveys among a larger group of people, intake forms for trainings and evaluations of meetings etc. - its easy and quick to put together a form, its just as easy and quick for your audience/clients etc. to fill the forms out and its equally easy and quick to make use of that data through their exporting functions. For my (not continual and in large volume) usage I only ever needed the free version. There are some additional functions if you pay as well. The only time I had an issue was when a PDF export function did not work as expected. The engineers got back to me within a short time frame - I was impressed.

Avantages :

Form templates can easily be adjusted or you can start from scratch. Its easy to set up and use, simple for people to enter their data into your form and your export functions are great (Excel, or each respondents answers as PDF). Customer support is reactive, competent and polite. And all of that even though I have ever only used the free version!

Inconvénients :

The only downside might be that the individual settings for each form are a bit hidden. Once you know where they are its not hard to find them, but you might be searching the first time around how to ensure some of the settings are set up in a way that you want them to be.

Alternatives envisagées : Google Forms

Pourquoi passer à Jotform : I love the fact that Jotform is not attached to a big name compartmentalizing my business data across different providers in some ways. We already have so much stuff on google and microsoft servers. But more importantly, even the free version of JotForm gives you a lot more flexibility and added functionality when comparing it to MS Forms and Google Forms.

Réponse de l'équipe de Jotform

il y a 11 mois

Thank you for such an awesome review towards our product and our customer support. We truly appreciate it. We are glad to know some of the features work well for your needs and that you find them convenient to use. Happy holidays!

Adam
Business & IT Manager (Nouvelle-Zélande)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quick and easy form builder and data collection platform

4,0 l’année dernière

Commentaires : We use Jotform for collecting internal and external user data in response to fast changing needs (e.g. requesting the health status of those returning from areas that have just come out of Covid lockdowns). The API means we can directly add responses to databases, while Zapier integration allows us to add response to spreadsheets for further analysis.

Avantages :

Jotform are always releasing new features to meet customer needs. The cost is relatively low compared to other offerings

Inconvénients :

The default form controls are somewhat limited, and there is an overall reliance on 'market'/3rd party widgets.

Alternatives envisagées : Cognito Forms

Pourquoi choisir Jotform : Cost (lowed) and functionality (better)

Logiciel antérieur : FormAssembly

Réponse de l'équipe de Jotform

l’année dernière

Thank you so much for your nice review Adam. To clarify, we have all the basic form controls available in the form builder and we also added a lot of fields with advanced features like Appointment, Signature, Products, Fill in the blank fields and etc. Furthermore, almost all published widgets are developed and maintained by Jotform even those widgets with integrations from 3rd party services like Adobe Sign, DocuSign, and more, and we also allow our users to create their own private widgets too. If you think there's any form control that we overlooked, let us know at https://www.jotform.com/contact/ and we would be happy to forward it to our developers for future implementation. Thank you!

Arlène
Health Care Consultant (Suisse)
Santé, bien-être et fitness, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

If you need to create online forms, look no further!

5,0 l’année dernière

Commentaires : I have had a positive experience with JotForm

Avantages :

For me, there is no doubt: JotForm is THE one tool everyone should look into when it comes to creating online forms. It doesn't matter what you need the form for and whether you need one form or ten... JotForm is going to be a valuable resource for you. Of all the different things it brings to the table, my two favorite features are its templates and integrations. Why wasting time to create a form when there are others who have already created them for you? It is crazy to think that JotForm has a template library with over 10,000 items with pretty much every category you can think of (like booking forms, request forms, payment forms, just to name a few). And if you would like to do something with your form other than simply collecting information, you will be glad to read that JotForm has over 100 integrations with many tools you are probably already using, like PayPal, Zoom, Google Calendar and Dropbox. This is great to create simple, yet powerful automated workflows to do many different things with JotForm.

Inconvénients :

Depending on how often you use forms, you may find that the JotForm free plan isn't enough for you (at the moment, it has a limit of 100 monthly submissions) so you are likely to end up having to pay for it. I would say that this is the one thing I like the least about the platform.

Réponse de l'équipe de JotForm

l’année dernière

Thank you so much for such a wonderful review, Arlene. We are extremely grateful for your great words towards JotForm and we highly appreciate it. You're the best!

Isaac
Business Development Specialist (Ghana)
Développement de programmes, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An amazing multipurpose platform beyond just data collection

4,0 l’année dernière

Commentaires : JotForm actually saved our project from collapsing. In the middle of a survey we had launched with a different platform, we were encountering severe technical issues that caused our data collection activities to completely stall. Migrating to Jotform not only solved all of those problems, but offered us features we didn't have with our previous service. Features that allowed us to cut down enumerator errors during survey administration, improve our agent remote monitoring protocols, and generally enrich the survey experience for our data analysts, survey respondents and field agents. It was absolutely amazing.

Avantages :

Well, first is the ease of use.With Jotform, survey creation to deployment in a matter of minutes isn't just a marketing gimmick...... we were actually able to do it. The quickly customizable templates and very user friendly feel makes it a joy to work with. Also, when we first signed on, we were migrating an active survey from a different service (which was giving us a lot of technical issues) and the customer service support we received was absolutely amazing.

Inconvénients :

Response data was being produced as links instead of the intended .pdf forms we had hoped.....when we first launched. And we struggled a bit to understand what was actually happening, but we later figured out the cause and solved it. That has been the only record of any issue we ever had with JotForm.

Réponse de l'équipe de JotForm

l’année dernière

Thank you for sharing your great experience using JotForm. We are really happy to hear your overall satisfaction including your experience with our customer support team. Thank you and have a good one!

Natasha
Owner (Australie)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love JotForm

4,0 l’année dernière

Commentaires : It's been great. It streamlines so much of my business. It's become a vital part of my processes and workflows.

Avantages :

I like the ease of use and the conditional formatting. I love the API features and the fact it interconnects with the other products that make my business work.

Inconvénients :

That I can't have an additional user (one other one) unless I get five other users. I don't love the fact that the data isn't stored in Australia or that I don't have the option of doing that. I hate the fact they upsell HIPAA Compliance to health practitioners outside of the US as HIPAA isn't designed for anyone outside of the US.

Alternatives envisagées : Google Forms

Pourquoi passer à Jotform : The conditional formatting and the ability to design my landing pages.

Réponse de l'équipe de JotForm

l’année dernière

Thanks for your review. Glad to know JotForm helped you in your business. Just FYI, we have an Enterprise solution where you can have a sub-account feature as well as choose your server location e.g. in Australia so your data never leaves your country. HIPAA is also optional in Enterprise. Please check this out https://www.jotform.com/enterprise. For the standard version, since HIPAA is all about safeguarding PHI, all users from different parts of the globe specifically those who also operate in the US can choose to enable HIPAA if they are subscribed to the Silver or Gold plan. If you have more questions, let us know at https://www.jotform.com/contact/ so we can help.

Chris
Manager (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best online form platform I've used

5,0 il y a 2 ans

Commentaires : The experience has been WONDERFUL! Their support team has always been able to help me navigate any issues, especially in the beginning when I was learning the features that aren;t common in other systems. Now, I can get what I need from their support documents.

Avantages :

I like jotform for its simplicity. I have used many other platforms to build online forms and Jotform BY FAR outshines them all. It is super easy to use and very user friendly. I like that they have make the user experience so easy to build, implement and tabulate results.

Inconvénients :

I haven't really ran into anything that I don't like about the software honestly. Anything I have ever wanted it to do is built into it already or they have an integration already in place to assist.

Alternatives envisagées : Formstack Forms

Pourquoi choisir Jotform : Ease of use and features available

Logiciel antérieur : EmailMeForm

Pourquoi passer à Jotform : Jot form seemed more in tune with product features and integrations .

Réponse de l'équipe de JotForm

il y a 2 ans

Thank you for your nice review. We are happy to hear about your overall satisfaction using JotForm. Best Regards!

Mark
Director of Web Services (É.-U.)
Enseignement supérieur, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Build Powerful Web Forms in a Snap

5,0 il y a 2 ans

Commentaires : I needed to quickly build an embedded form for my website. I registered for an account and completed building the form minutes later. After a few minutes of learning which CSS classes were applied to each form element, the look and feel of the form only took a few more minutest and it was pulling data to the spreadsheet.

Avantages :

Ease of use and ability to customize a forms CSS to my university's branding standards. Forms are simple and intuitive to build with many options. From standard short and long fields to file upload capabilities, JotForm has many tools to get the job done. Branding was easy to customize by having direct access to the CSS through the form interface.

Inconvénients :

At the time of use, JotForm's pricing structure wasn't optimal for my organization. We had a few users who needed to create and manage forms but we couldn't find a level of access that gave us what we needed. Overall, the structure that we needed was affordable for single use, but not for multiple users.

Alternatives envisagées : Wufoo

Pourquoi choisir Jotform : We use JotForm in conjunction with Google Forms. JotForm offers more robust customizable CSS functionality to match branding standards of an institution. The branding allows a more consistent look and feel to be applied rather than a set of predetermined templates in Google Forms that don't match brand standards as much.

Logiciel antérieur : Google Forms

Pourquoi passer à Jotform : The functionality of JotForm and Wufoo allow us to support embedded forms from both platforms, along with Google Forms.

Réponse de l'équipe de JotForm

il y a 2 ans

Thanks for your awesome review. The ability to customize the form with CSS injection is indeed what most users like because you can do pretty much everything on the form design like matching your branding colors. Cheers!