Avis clients sur Rollbar

Exceptional error monitoring

Commentaires : Rollbar allows us to be proactive about our bugs. We frequently get notified about production incidents, the notifications come straight through to our developer Slack channel and we can quickly debug using the captured information and put out a fix before a customer ever notices. If they ever reach out to us, it always makes us look really good when we can say that we already know and we've fixed it.

Avantages :

I love how easy it is to drop Rollbar into an application. We deployed Rollbar in under an hour and the event lots started streaming in immediately. Within a day it had helped us solve several production issues.

Inconvénients :

If you have a larger project, or a particularly chatty application, Rollbar's event limits can quickly push you up into a higher pricing plan and if you don't pay up it will start swallowing errors silently until the quota renews at the end of the month.

The Best Error Tracking Tool Around

Commentaires : I have been using Rollbar for the past year and I can honestly say it has been the best error tracking tool I have used. The features and insights provided have been invaluable. The customer service has been great and they have always been willing to help. Highly recommend it to anyone looking for an error tracking tool.

Avantages :

Rollbar is the best error tracking tool out there. It is easy to set up and use and provides great insights into our application’s performance. The integration with other tools is top notch and the customer service is great. Highly recommended!

Inconvénients :

The only downside with Rollbar is the cost. It can be a bit expensive for smaller teams or for those just getting started. But the features you get for the cost makes it worth it.

Amazing software for identifying code errors

Avantages :

It is incredibly useful and detailed with regards to notifying us about bugs, errors and issues within our code or that users are having. We can easily pinpoint the error and issue a fix right away. Rollbar have a great integration with Slack too.

Inconvénients :

Sometimes it can be a little difficult to identify the user that has had the error or bug.

Unusable product with no customer support

Commentaires : My overall experience with this product is quite negative. Last year I noticed that when my teammates mention me under a specific item (a bug) I didn't receive any emails. This is quite important because the product doesn't offer any alternatives to get notified about those issues. There are no webpage notifications. There is no way to search for bugs that you were mentioned. The only alternative is to go through hundreds of web pages and use Cmd + F to see if someone mentioned you, asked you a question, assigned a task to you, or some other thing that is important for your daily job.
I wrote to their customer service explaining the issue. Our initial correspondence took almost a month for me to convince them there is in fact a problem and I didn't receive emails. After convincing them, I was told that I could get a reply in a few weeks. I followed up one month later, and they asked for a few more weeks. Another month passed and they basically said this was a low priority issue and they don't know if and when it will be fixed. I wasn't even offered any workarounds.
Since then, I get an automated email from them once in a while asking me to rate their product. I give a low rating, explain the situation, a couple of months passes and I get the same email.
I work in SaaS, I do understand the need for prioritization and the lack of resources but having a critical feature that doesn't work for a customer and not bothering to offer any alternatives are a big no for me.

Avantages :

It allows me to track some bugs and act quickly.

Inconvénients :

Lack of customer support and the bad user interface.

Thanks to Rollbar we are able to provide proactive customer support

Commentaires : Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well. The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.

Avantages :

Very powerful tracing at an individual level, easy to set up, very advanced querying capabilities, smart errors grouping, telemetry feature is quite powerful, the integration with slack is very good with a native experience. Github integration is also great.

Inconvénients :

Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well. The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.

I love you guys! If I could rate you higher than 10 I would!

Commentaires : AMAZING!

Avantages :

So There is a lot to unpack here: As a software developer, having access to the WEB DASHBOARD is amazing We start our day and prioritize our work around what we see in this dashboard, the SLACK INTEGRATION makes this process even better, as we can see errors in real time before the end-user and proactively respond without having to call or confirm what the user does thanks to THE WONDERFUL TELEMETRY that we get. Also we build software with Rails, JS, Python, AWS Lambda, and all of your libraries work the same way as expected. Wonderful! You also sent my company a blue rollbar shirt a few years ago - IT WAS SO COMFORTABLE! also: YOUR UPTIME is better than just about anyone - Auth0, Gitlab, Dockerhub - have all had issues this year with uptime , and the most we've seen from you all has only been a small delay in processing. Nothing major. ADDITIONALLY - I discovered a bug last month with rollbar and reported it to a community rep - AND YOU FIXED IT THIS RELEASE. FAST! As a fellow software developer I know how hard it is to get issues addressed, not to mention prioritized and deployed. In short I love you, and love your company and I tell everyone that!

Inconvénients :

I wish I could come up with something, but you astound me. I'd complain about a bug I found in Rollbar Js, but you fixed it in 2.18!

Rollbar does its job and then gets out of your way (until you need it)

Commentaires : Super happy with Rollbar. Have used it on multiple projects, but in Recipe Cost Calculator specifically for probably at least seven years.

Avantages :

Rollbar was easy to integrate and provides multiple libraries to integrate depending on what languages you're programming in. It reports errors well, it's reliable, the API and libraries are super flexible. I'm sure I only use about 20% of the overall functionality.

Inconvénients :

Nothing that I *overly* dislike about Rollbar. I think that some of the UI could be improved a bit on the admin dashboard, some things are really nit-picky like I don't like the way that text or lines wrap in certain places. Any complaints I have would be bordering on trivial.

Great error tracking tool for the money paid

Commentaires : Real-time error tracking, as soon an error pops up on test or production environment, we get an alert on slack and act on it.

Avantages :

It is simple to customize grouping rules, you can easily propagate notifications settings to all projects so they are matching, easy to customize, easy to integrate.

Inconvénients :

We have to pay much more to have a simple feature like viewing all projects' errors in a single view.

The best error monitoring tool I ever used!

Commentaires : We used Rollbar for last few years and many projects and it always work great!
Rollbar go fast forward for the last few years with a new features and improvements.

Avantages :

Rollbar is very easy to configure and use in our stack (Ruby + .NET + React). Rollbar gather error information with many details about situations it occurs. Interface is very intuitive and have option to set up many notification destinations (we use Slack + daily reports on mail).

Inconvénients :

We didn't experience any cons about Rollbar

A fast and integrated solution to keep user generated errors under control

Avantages :

How easy has been to integrate it in our services and software. The mail notifications that inform you of new errors.

Inconvénients :

Nothing. For now, It has proven to be a solution for our use case.

The Absolute BEST Thing You Can Do for Writing Better Software

Commentaires : Team Rollbar--I LOVE you guys and your wonderful service! This review is far too long overdue. Let me save you a bunch of time and make the decision for you. If you're not already using an error tracking platform, you must. If you're deciding between which services to use, just go with Rollbar, and stop deliberating. Rollbar is hands-down, THE BEST full-stack application error and exception monitoring/tracking system. I was an early user and first started using Rollbar in early 2012 (back when it was still called Ratchet.io). Suffice it to say, it has completely transformed and leveled-up the way I build and write applications. Rollbar is now a must-have for any application I build. TDD? Yeah, could do that, or you can just be more lean and start building, and Rollbar will catch all of your exceptions for you. Large team? Even more so that you need Rollbar, so that you can detect and fix errors before they inconvenience your users. Here are the reasons for why I think Rollbar is great: Best thing since sliced bread - For the developers in the late 90's to early 2000's who remember it, just as Firebug and later on Chrome Developer Tools was to JavaScript development, so is Rollbar to development on any stack. Before, with writing JavaScript in Netscape Navigator and Internet Explorer 4.0, all you had to go off of was that there was a JS error and the JS on a page was completely broken. Developers familiar with that old debugging technique will shake their heads today--manual binary search, commenting out parts of code until it started working again--those days are gone. Now, with Rollbar, you can know with certainty what parts of your application, down to the specific line(s) of code, are causing the exception. Rollbar has an exceptional, world-class team. Rollbar is built by engineers, for engineers. I know because I've worked with a few folks at team Rollbar, including the founder/CEO Brian Rue, who has been a mentor and advisor to me at a few startups, and some of my elite former colleagues who were hand-picked to join the Rollbar team. They are extremely talented hackers and engineers. Rollbar scales, an is extremely reliable. We're not just talking Mickey Mouse pretend scale, but they actually do. Guess what? Unlike most of the rest of the web, they're actually NOT primarily an AWS-based stack (yeah, because AWS outages can cause large chunks of the web to fail). Rollbar is in multiple data centers across the world for improved

Nice tool for error tracking and logging

Commentaires : It is integrated with my project I use it to track bugs, log info and improve performance.

Avantages :

It is easy to use, UI is great, easily integrated with my project. easy to send errors and logs.

Inconvénients :

UI for seeing the occurrences of an item needs some work, sometimes there are a lot of fields in an occurrence and the horizontal slider was given all the way to the end which is inconvenient.

Great to debug exceptions of your software

Commentaires : Overall, I consider my experience with Rollbar has been great. It has helped me a lot detecting bugs and issues that customers are facing.

Avantages :

What I like the most about Rollbar is how easy it is to integrate within your code. Providing you with a powerful tool that will help you debugging possible exception that might occur in production, alerting you right away when some errors are happening very often and pointing your right at the line where the error was triggered.

Inconvénients :

As long as I have been using it I don't have something I dislike about Rollbar. A feature that could improve it significantly could be request tracing, that way you could have all the data in one place to understand quicker what went wrong.

Catching Bugs on Production finally made easy

Commentaires : Seamless and easy to integrate
Comparatively cheaper and hence value for money

Avantages :

Easy integration with readily available SDKs and code snippets Grouping of errors Easy to use webhooks Value for money Access Management Our dev loves rollbar because of the easy integration Our oncal loves rollbar because of the easy error tracking

Inconvénients :

Rollbar Query Language (RQL) can be made easy as well as search functionality can be improved Reporting can also be improved

Current State of Rollbar

Avantages :

I love the immediate notifications for errors as users see them. Shooting for "Rollbar Zero" on a team can be the best way to reap value from the product. It gives immense visibility into what's failing.

Inconvénients :

Why it's failing is not often immediately obvious looking at the rollbar; we have to use multiple observability tools to figure that out. I also am not a huge fan of the UI, it's slow and cluttered and deters me from using it all the time. - Grouping is not great - If Rollbar goes down or stops sending messages, a lot of visibility is taken away -- it's reliability could be a reason why we don't continue using it in the future.

Good, could be better.

Avantages :

It's very helpful for debugging and seeing errors in real time to quickly address.

Inconvénients :

my biggest complaint is when looking at stack traces for errors, the line numbers don't line up with line numbers in your files. this can make for a little bit of a goose chase when trying to find an errant line of code.

Rollbar Issue with Javascript minification

Commentaires : I review the output from Rollbar everyday. As I said it's very good at capturing Rails, but not particularly useful with Javascript, because of the minification of the files.

Avantages :

We have a rails application with.a large amount of javascript involved. Rollbar does an excellent job capturing rails exceptions. These errors are clear and understandable. The javascript errors are based on the minified version of the code. Javascript errors are not easily actionable. I will need to learn how to use a sourcemap so that I can zero in on the exact cause of the exception.

Inconvénients :

Needing to use a sourcemap on my javascript files. I could use a good tutorial on how to do this! I have not had any time to do thorough research on creating a sourcemap. Until that is done, though, I'm afraid the javascript exceptions( There are a lot of errors!) are not actionable.

An effective tool for catching mistakes in published code.

Commentaires : Customer Service is hilarious! They will walk it with you and they actually have personality! So happy to work with CSR on a regular basis.

Avantages :

Rollbar is a technical support team's dream. I rarely walk past our tech department and fail to see this on their screens. It allows you to monitor errors that your clients are experiencing and triage them appropriately. Sometimes Rollbar can help solve the problem with little diagnosis when consistent issues arise. I love the free plan that allows you to view 5,000 errors each month. For a small operation, this may be enough.

Inconvénients :

After moving on from the free plan, the cost can be prohibitive. While the cost does increase, you do get what you pay for. We have spent time on all 3 plans that Rollbar offers, and have found our happy medium on Essentials.

A common tool in my toolbox

Commentaires : I am a long term customer (7y+). I plan to keep it that way.

Avantages :

It does its job. Reliably, consistently. It has our back.

Inconvénients :

The UI could be improved: some times too many clicks to find the information we need.

Stable & Valuable Software For Many Years

Avantages :

The setup and integration with popular frameworks such as Ruby on Rails was easy and we have used it for at least five years with no issues.

Inconvénients :

Rollbar does a good job trying to group similar errors but of course there is always room for improvement in this area since it requires advanced pattern matching, machine learning, etc.

Cost effective way to manage errors with your software

Commentaires : Great tool to use, easy to set up and integrate with other apps. The dashboards are easy to understand and use and see all the important details easily.

Avantages :

Setup is relatively easy Easy to see all the issues Integrations with jira & slack

Inconvénients :

The RQL feature is quite difficult to use, most times it times out. I think this will be fixed with further updates.

Rollbar is indispensable for SaaS products

Commentaires : We've had a really easy time integrating Rollbar from the start, and it's only been improving since we started using it.

Avantages :

The best thing is the telemetry support that Rollbar introduced last year. With it we're able to see not just errors, but where they came from, who else has seen the same errors and impact on our user base. The grouping support (grouping bugs together) is starting to become robust as well, which is helpful for making sure you're not seeing 100s of the same errors in the UI.

Inconvénients :

The grouping support is not quite there yet, and needs to improve. I'd love to see bidirectional rollbar integration (jira > rollbar, rollbar > jira) and I think that's on the roadmap.

Awesome crashlytics for SaaS! One of those MUST HAVE apps.

Avantages :

We have been using Rollbar for last 3 years and we are not planning on quiting! WE LOVE IT! Easy to integrate into our products. Maintaining crash-free app became a lot easier. Support on HIGHEST level. INTEGRATION with JIRA is also a great add-on.

Inconvénients :

Integration with JIRA could be more advanced. In our company we use kanban boards and it would be a great feature if we could prepare tickets from Rollbar to automatically have every necessary field filled in.

Over grouping and under grouping needs improvement

Commentaires : Benefits are tracking errors and that rollbar integrates with many systems and is customizable but downfall is the over grouping and under grouping

Avantages :

Being able to integrate with jira and make tickets seamlessly

Inconvénients :

The over grouping and under grouping feature does not work. My errors almost always have the wrong title and I often have many many duplicates of the same exact error. Also I don’t like that each new release, if an error is existing, it just makes a new error for that release.

Happy with it

Commentaires : My overall experience is good and I use it in all my PHP projects.

Avantages :

It is easy to set-up, and starting to use it is really easy.

Inconvénients :

The control panel is pretty good but some times is a little bit confuse. The reports (PHP) some times are very useless, due to lack of information or too much unnecessary information. The custom properties are difficult to read (plain structures is not the best way to display JSON information)