Avis clients sur Momentum QMS

En savoir plus sur Momentum QMS

Aucuns frais de licence utilisateur Plus de 20 modules prêts à l'emploi Extrêmement configurable

En savoir plus sur Momentum QMS

Avantages :

Non disponible

Inconvénients :

Non disponible

Momentum QMS - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,5
Fonctionnalités
4,8
Rapport qualité-prix
5,0

Probabilité de recommander le produit

8,8/10

Momentum QMS a reçu une note globale de 4,6 étoiles sur 5 d'après 11 avis d'utilisateurs publiés sur Capterra.

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Chella
Chella
Group QA Manager (Australie)
Utilisateur LinkedIn vérifié
Production alimentaire, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

QMS and Production Module using Momentum Systems

5,0 il y a 3 ans

Commentaires : Easy access to information and traceability through the process.
Setting up automatic alerts on key areas for easy task completion

Avantages :

Flexibility is the key advantage of Momentum systems and with the simple design and layouts you can transform any record that was done manually into electronic version. The system allows you to integrate multiple forms to link and achieve traceability flow. Last but not least, the CoFounder is very enthusiastic and an honest personality who can help you by all means.

Inconvénients :

The company is very good at all fronts. One area they could focus and improve will be customer support.

Kelly
Head of QA (Australie)
Produits alimentaires, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Fantastic QMS System

5,0 il y a 3 ans

Commentaires : This is allowing us to upgrade to a paperless process and to streamline the many different programs currently being used into one unified system.

Avantages :

Extremely user friendly. All modules are modifiable for our exact needs. Modules and forms can be created that are not covered by the existing modules. The ability to set automatic notifications is incredibly useful and time saving.

Inconvénients :

It is labour intensive to set up (but well worth it)

Utilisateur vérifié
CTO (R.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Alternatives envisagées :

Great Functionality, Very Poor Customer Support and Technical Knowledge In Company

3,0 il y a 4 semaines Nouveau

Commentaires : In spite of the contract indicating a clear path to live with a well defined set of steps, the actual experience was a shambles and most of the steps were not part of our experience. When we queried the company about the contract versus what they had delivered we were told that we had misinterpreted the contract and they would take that away as a lesson learned to improve the wording in the contract to avoid future confusion but they did not make an attempt to live up to the wording in the contract.

Avantages :

Had all the functionality we needed and could be customised to suit.

Inconvénients :

The attempt to get the system deployed in our own infrastructure was terrible. The technical people assigned did not know how to install their own product very well and it seemed to be a matter of trial and error to eventually get something working. The deployment was not set up in a way that is compatible with high availability deployment and ease of upgrade for security patches and underlying infrastructure upgrades. Once we started UAT testing to commission the system, there were a number of bugs that surfaced that were reported and quietly fixed without providing any feedback to us as to what the issue was or even that it was fixed. It was left to us to figure out when they fixed it. In trying to commission the system, there were a number of odd behaviour patterns which we asked questions about and eventually were told that the questions were technical support which we had not paid for. The document versioning by default only provided integer numbers (ie. 1, 2, 3 etc) whereas we wanted the more common standard using period separated format (eg 1.0, 1.1, 2.0 etc) but were told that was a custom development and required paying for. The deployment into our infrastructure was such that if you rebooted the server, the application did not come up and you had to manually go in and start it in spite of mentioning multiple times to company that it was not set up correctly. There was no integration with Google suite.

Réponse de l'équipe de Momentum Systems

il y a 5 jours

Thankyou for taking the time to provide your review. As evidenced by our extensive client list and positive reviews, we are known for providing a high level of service matching the leading feature set of our product and so we regret that we didn't live up to those standards on this occasion. Like many of our customers, we are on a journey of continuous improvement and as a result of your experience with us, we have already taken steps to remove ambiguity from the language used in our documentation in the hope that we can avoid misunderstandings of the nature we had in working with you, in the future. We have also updated our client-side installation requirements, that provides clarity and enables a smooth deployment of our software on-site. In hindsight, our team member, at the requirements gathering stage, should have indicated to you that your infrastructure was likely to be incompatible for us to deploy into rather than pushing forward. For that, we unreservedly apologize

Frederick
Operations Manager (R.-U.)
Aviation et industrie aéronautique, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Excellent implementation and product overall

5,0 l’année dernière

Commentaires : [SENSITIVE CONTENT] and the team were extremely helpful throughout the implementation process. Taking the time to make changes that i requested and having the patience to listen when i came up with some challenging requirements.

Avantages :

The product is infinitely customisable with an easy user interface for interacting with the core system. A wide range of modules allows for a staged implementation starting with core modules with a view to expand in the future.

Inconvénients :

in some occasions there are more than one way to do things. For example there is an action module and a CAPA module that tend to achieve the same result but could be combined for a more streamlined experience.

Matthew
Director and Senior Consultant (Australie)
Conseil en gestion, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

GrowEQ Testimonial for Momentum Systems

4,0 il y a 3 ans

Commentaires : Managing Director of GrowEQ, had long looked for suitable software that would do all the things she wanted when it came to Management Systems. There were a myriad of them out there, but only one provided what she was looking for: Momentum Systems.
Our rep and the team at Momentum Systems are approachable, friendly and ever helpful. All problems can be solved by the IT team, although as you learn a little bit, you will realise that many problems can be solved by yourself, with Momentum.
Momentum Systems is also very affordable, and is therefore well accepted by our clients.
GrowEQ is happy to provide an endorsement for Momentum Systems, just as we endorse Momentum for our own clients.

Avantages :

The crucial thing that sets Momentum Systems apart is the fact that the system is FULLY CUSTOMISABLE. This means that GrowEQ was able to customize the system for their clients exactly how they want it to be. And their clients can customize it themselves. Momentum Systems software houses all the documents that GrowEQ wants to add to the system, and all the forms that are necessary for a management system can be created to our specifications, or the specifications of the business. Workflows can be readily created and customized, and records are easily created and stored in the cloud. No other management system software is as malleable as Momentum Systems.

Inconvénients :

The software isn't as pretty as some others, but it looks nice.

Fiona
Quality Manager (Australie)
Recherche, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic product at a very competitive price.

5,0 l’année dernière

Commentaires : After taking up a post as a Quality Manager at a small core facility, my first task was to upgrade the existing paper based Quality Management System to an electronic system. We were recommended Momentum QMS by a similar facility and were initially attracted due the extremely competitive nature of the price. Momentum QMS was literally a fraction of the cost of some competitors. Additionally, unlike competitors, there were no costs for extra licences or modules. In my opinion, there was no reduction in the quality of the software compared to other more expensive QMS systems I have used.

Avantages :

The range of modules available is extensive. The existing modules and out-of-the-box functionality are easy to use and well designed. New modules can be created where required and existing modules adapted and customised to user needs. Different levels of document and process security area available and can be tied to user accounts. Configuration of the Document Control and one other module was offered as part of the initial set-up. This allowed us to see the potential of the system. Administrator training was provided allowing us to customise the system ourselves. Support from the Momentum “help” and personnel is available where changes are out of the scope of our ability. Momentum systems personnel have been attentive and professional throughout.

Inconvénients :

Configuration of the system can take some time but this is a con with quality management software in general.

Réponse de l'équipe de Momentum Systems

l’année dernière

Thank you Fiona :), it has been really easy working with you as well. We really look forward to continue to work with you in the long term.

Patricia
Quality Systems Manager (Australie)
Produits pharmaceutiques, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

QMS: Pharma & Medical Devices

4,0 il y a 3 ans

Commentaires : Currently using Document Control and Training with several modules planned for implementation. Looking forward to converting other paper-based processes to improve efficiency.

Avantages :

Customisation of applications to suit business needs, GMP and regulatory requirements. Modular set-up to allow roll-out in stages. Extensive range of modules to use out of the box and the ability to create totally custom-made processes. Good use of notifications, escalations, list and reports. Easy to use, available to all staff to use. Simplifies paper based or manual processes allowing traceability and accountability. Fantastic customer service from Momentum, excellent understanding/execution of training, validation, GMP and Quality requirements for highly regulated industries. The team is always keen to make sure the customer is happy! Cost effective - no licence fees, unlimited users

Inconvénients :

Significant resources are required to implement in a highly regulated industry. Ongoing, a trained company System Administrator is required to navigate not just how to do the basics, but to unlock the potential of the software.

Michael
HSEQ Manager (Australie)
Construction de matériel ferroviaire, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Momentum QMS feedback

5,0 il y a 3 ans

Commentaires : Momentum is allowing our business to operate consistently across operations with access for all users. It has also removed administration duties freeing up more time for other business needs.

Avantages :

Customization of applications to suit our business needs Extensive Range of applications to use out of the box The ability to link other business platforms to momentum applications Momentum customer service is excellent to assist in application builds and customization and training Cost benefit of momentum compared to other online systems solutions Available to all staff to use Ability to work flow through email

Inconvénients :

at this time i do not have anything that comes to mind as a con.

Réponse de l'équipe de Momentum Systems

il y a 3 ans

Thank you Michael, we have really enjoyed working with the team and we look forward to working closely with the team for many years to come.

Armin
Health, Safety & Quality Manager (Nouvelle-Zélande)
Aviation et industrie aéronautique, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User-friendly tool for managing safety

5,0 il y a 3 ans

Avantages :

You can design your own processes, forms, etc. In other words, you can design your entire safety or quality management system. Excellent support from the Momentum team

Inconvénients :

Your system administrators will need a basic understanding of IT. However initial training will be provided by Momentum so no issues there

Ryan
Quality Manager (É.-U.)
Services aux consommateurs, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Complete QMS Software Solution!

5,0 il y a 3 ans

Commentaires : Overall, the team at Momentum went out of there way to make sure we were happy with our software purchase and they still continue to exceed expectations!

Avantages :

While many companies offer a software application to manage specific areas of a QMS (CAPA, Doc Control, Complaints, etc..) I was looking for a "One Stop Shop" where I could manage all aspects of the quality system and utilize it to drive continuous improvement! Momentum QMS checked every box on the list (and then some). The other thing I really liked about the software was the ease of user customization.. If I didn't see what I wanted "out of the box", the momentum team showed me how to easily add what I wanted.

Inconvénients :

The software is very customize-able so there isn't much draw back (if you don't see it, it can be added)!

Anita
Quality Systems Officer (Australie)
Recherche, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Fantastic product and support. A gem that is yet to be discovered worldwide. Watch this space!

5,0 il y a 5 ans

Commentaires : It's a simple but powerful and fresh looking system that takes away all the hard work of running a quality management system. Out of the box it's great. The ability to customise takes it to whole new level.

Avantages :

No licence fees Unlimited users All modules come as one package - well integrated Customisable Excellent support