Avis clients sur Gong.io

Why work harder when you can work smarter?

Commentaires : I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.

Avantages :

I like that it takes *thinking* out of my job. If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it. It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time.

Inconvénients :

Again, not a whole lot within the scope of what I use Gong for that I dislike. It does the job exactly how I would want it to be done.

Important growth tool for sales teams

Avantages :

I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls.

Inconvénients :

Not much to dislike about Gong as they have been super helpful with the implementation and support.

a sophisticated tool for organizing call recordings.

Commentaires : Gong.io's call recording and playback capabilities allow us to identify challenges and find solutions more quickly. It helps us ensure that we never miss client comments, maintain integrated records, and easily allocate team workload.

Avantages :

With Gong.io, recording, transcribing, and quickly reviewing calls become a delightful experience. The platform captures every aspect of calls, making feedback and follow-up requests precise and complete. Gong's ability to search and track conversations using various search options saves time, and its call transcription and logging updates ensure that we can record requests accurately and track our team's response time.

Inconvénients :

Overall, Gong.io is a fantastic business tool that is easy to use. However, I wish it had more options to record all discussions and greater automation to help us work more efficiently.

Gong is great for sales, but not the best for startups

Commentaires : Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic! We currently use Gong to do three things:
- Record user interviews from our product team
- Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional)
- Facilitate coaching of our team since our service is coaching based on zoom

Avantages :

The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls. We also love the video playback feature in Gong is enjoyable to use. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen.

Inconvénients :

I hate the way gong displays upcoming calls. It's a pain to navigate, and there are no additional details on the upcoming calls. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't! Another frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. Gong does not allow you to assign speakers to calls that you upload to their system. It will automatically assign the speakers as "Phone caller #1" / #2 / #3, etc. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member.

Best tool for call recording and analyses

Commentaires : I started using Gong to listen to my sales calls and obtain notes but later part the analysis and usage of Gong becomes mandatory for me to develop and nurture a good relationship with prospects. If you are keen on maintaining the best stakeholder management, this tool will be the best add-on to your tech stack.

Avantages :

The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a big advantage for salespeople.

Inconvénients :

There are no cons that I identify in the software till now

Lots of greatness in this product

Commentaires : Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People.

Avantages :

Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls.

Inconvénients :

Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too.

Great tool, even for SMBs

Commentaires : I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Avantages :

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Inconvénients :

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Great tool to discover valuable insights!

Commentaires : It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Avantages :

In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Inconvénients :

This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

Makes me more efficient in my day to day

Avantages :

Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc.

Inconvénients :

I really can't think of anything! I personally use Gong.io most commonly for call recordings

Captures everything!

Avantages :

I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well.

Inconvénients :

I don't like how it shows up as it's own "person" on Zoom calls.

Amazing platform- great for training, analysis, and automatic recording of prospect calls/demos/etc.

Commentaires : Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles.

Avantages :

Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. It is easy to filter calls based on what type of call I want to listen to. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong. The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call.

Inconvénients :

-Love the transcript feature, but as with most transcriptions it could be improved.

One of my favorite tools as a Sales Rep

Commentaires : Awesome!

Avantages :

I was nervous when we first purchased this to have so much visibility, but it's been an amazing help for: 1) remembering what happened in a call whether that was yesterday or months ago 2) getting specific/contextual coaching feedback 3) seeing which deals need helps based on activity 4) flagging conversations by words that are said (especially when seeing how customers/prospects like new features or how other reps are selling those) 5) passing along feature requests or coaching notes to others on my team and in the business

Inconvénients :

It took us a bit longer than we anticipated to get fully ramped in a way where we were really leveraging it and able to do all of the above. No other major complaints, but worth noting I haven't tried any of the competitor solutions out there.

The Most Valuable Innovative Tool of the Decade

Commentaires : I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster.

Avantages :

So novel. Yes, other demo softwares allow you to get insights. But Gong takes it to a whole different level. The tips are a prime example of artificial intelligence of the future. I can see exactly what I need to improve immediately after a call- and I check after each one. I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Inconvénients :

The only thing I would change is that I'd like to be able to search more words within demos I've completed. The search functionality is already incredible, as it can pinpoint certain filler words and I can search a variety of terms. If it could capture more, which it likely will as they progress, I'd be thrilled.

The only software I would pay for out of my own pocket if I needed to

Commentaires : Call coaching
Call scoring
Call library
Keyword spotting for objection handling, comp intel, analyzing trends, etc

Avantages :

Ease of set up Ease of use Value Customer service Features & Functionality

Inconvénients :

If I am forced to put something down, I have had I think 3 or 4 different CSMs in the past year. That being said, we are not needy at all.

Gong's Awesome

Commentaires : My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations.

Avantages :

Gong gives me easy insight into conversations that I'm having and where the conversation is having a big impact based on the topics being discussed. It show's me how much I'm speaking, how much the client is speaking and whether or not the time is allocated appropriately to have a selling opportunity move forward. It's a great platform to learn and educate yourself based on recorded meetings of my co-workers

Inconvénients :

There haven't been many cons, if any at all. It's been a great tool to be using and has provided great insight into our conversations with customers/prospects at our organization.

Sales or Customer Success/Support - Why haven't you purchased already?!

Commentaires : We needed a way to review snippets of calls to hone our craft and get better at the simple things within calls. Before, we would record everything in Zoom and have to sit and listen to basically the entire call to figure out what was going on. Now, everything is uploaded, you can search (The voice analytics has come a LONG way) and tag those around you to get added insight and feedback. It's been incredible in helping new BDR's along the way.

Avantages :

It's VERY easy to navigate, use, administer, and help those around that need coaching. I appreciate the fact that I can tag people within the org easily and clip certain parts of the call for us to review in 1:1 sessions or as a team.

Inconvénients :

Clipping can be a little hard to figure out. When first launching Gong - I wish there was better functionality to bulk add previous calls from VoIP or other sources to specific folders instead of manually doing it one at a time.

Key tool in stack for remote onboarders

Avantages :

I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results.

Inconvénients :

It has not been easy to upload a recording if we would like and their audio-to-text feature is not accurate.

Every Sales Org NEEDS Gong!

Commentaires : I use Gong on a daily basis to re-listen to not only my calls, but also previous customer calls other reps have run. It's very helpful for providing additional context if any notes are missing from Salesforce. Highly recomend!

Avantages :

This has been the absolute best way for our team to get up to speed with learning product knowledge, industry jargon, and just overall flow of how we communicate with out customers. It's really been a saving grace over Covid as it's the easiest way to learn in a remote environment where you can't shadow peers calls in real life. I also love the transcript function because I never worry about having to take notes because it's so easy to recall the entire conversation.

Inconvénients :

The transcript isn't perfect....but that's a very small price to pay for such a fantastic product.

Key Platform for Measuring Enablement Success

Commentaires : Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.

Avantages :

Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement.

Inconvénients :

This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company.

Great tool for Marketers

Commentaires : Overall I find the tool extremely useful from a marketing perspective and will continue to use the tool.

Avantages :

I love the ability to save calls in the listen later function to listen back whilst commuting. I am mostly stuck in meeting throughout the week and do not always have time to listen to Gong calls during work hours. The main use for my role is to get closer to our prospects and clients. Really listen to the pain points and challenges of the person on the call, as well as the initial reason they decided to come looking for our solution. To help stay across the sentiment across sectors and company sizes of what people need from a solution.

Inconvénients :

Nothing that comes to mind immediately, but will continue to test the functionality.

Extremely helpful software - saves us so much time

Commentaires : We used to store recorded calls in some weird folder that existed in some bizarre shared server thing-a-majig and it was honestly a nightmare to find things and play back calls. We had zero visibility into things like talk time. Now I'm able to easily asses the health of an account by pin-pointing my own listening to only what the client has said on a call. We are much better off with gong, and it helps us with more focused follow up for our clients, as we're able to recall more granular detail of what was said.

Avantages :

Very quickly asses a call, what happened, who said what. Also ability to very quickly focus on a portion of a call, or something a client has said. Has significantly improved our ability to give feedback to our team, train and build upon weaknesses and strengths.

Inconvénients :

I wish the transcript was more accurate. This is certainly an extra cherry on top type of feature, as it's not always needed but there are times where it would be amazing to be able to copy paste or search for certain terms, and the AI just isn't quite there.

Great for sales coaching

Commentaires : Overall we are very happy with Gong. I would recommend Gong to anyone considering it for sales coaching

Avantages :

-Enables sales coaching - helps AEs listen to what their customers are saying during conversations, instead of taking notes - helps with handoffs from sales to customer success - quickly search through calls to find key moments

Inconvénients :

- some of the recent feature additions have made it over-complicated.

Immediate insight into my calls

Commentaires : Immediate insight into my calls and what I'm doing right & what I can improve upon. It's great to have an easy to use repository for all of my sales conversations.

Avantages :

The #1 most valuable aspect of Gong for me is that I no longer have to worry about diligently taking notes while on a call with a prospect. I have the best conversations and can listen most effectively when I am walking around the sales floor and fully engaged. When I have to take notes, I miss key things the prospect is saying. With Gong, I can simply go back to the call after and finish up my notes.

Inconvénients :

You really have to put in the time and effort with the tool to see results/improvements. As expected with anything though.

Game Changer

Commentaires : Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching. This tool is a game changer.

Avantages :

Easily integrated with existing tools to optimize efforts and capabilities. I'm an avid note taker, but this tool makes me so much more effective at maximizing conversations held and ensures I retain important information. This tool also allows me to learn from my peers on my time by providing a library of knowledge.

Inconvénients :

The call scripts/voice to text are not as accurate as one might hope. (Sometimes downright comical) You would not be able to read a call's script alone and understand the call. However, the Gong website and app is easy to use that listening to the calls anywhere is simple without this feature being pristine.

GAME CHANGER

Commentaires : Super excited about really getting going. GONG

Avantages :

For the life of me, I don't know how I ever worked without this platform. ONE month in. Gong is a GAME CHANGER. If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time. Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process. It was also an amazing tool for me to be trained and getting up to speed quickly. In my previous positions, if I had gong, I think that I would have been 30% more productive, and my team would have infinitely been more successful. Don't think about it, just try it, the only regret that you will ever have is not getting it earlier. Super intuitive platfrom and stellar customer service, and self-serve training programs.

Inconvénients :

The transcription isn't perfect but is works better than any other transcription I have ever used. It would be cool, if you could edit the transcription for library assets for training purposes