17 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Bookwhen

Ce système flexible facilite l'organisation et le traitement des paiements pour tous types de cours, ateliers et événements.

En savoir plus sur Bookwhen

Avantages :

The costs of creating one from scratch were mounting, a friend suggested bookwhen and this proved a much cheaper and easier way of bringing my yoga business online.

Inconvénients :

There's no calendar table, it's default is in list view.

Bookwhen - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,9
Fonctionnalités
4,6
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,5/10

Bookwhen a reçu une note globale de 4,9 étoiles sur 5 d'après 180 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (180)

James
James
Senior Manager, Discounts (Canada)
Utilisateur LinkedIn vérifié
Télécommunications
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best point of sale for educational programs.

5,0 il y a 6 ans

Avantages :

Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface

Inconvénients :

Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.

Réponse de l'équipe de Bookwhen

il y a 6 ans

Thanks for taking the time to provide your feedback, James! We agree that a proper interface for filtering on events would be a good addition. However, we think the ability to use Markdown to create very customisable options/layouts for filtering is a good substitute in the meantime. We appreciate some of this can feel a bit advanced, so if our help articles aren't enough then we're always here to help you with the code! Thanks very much for using the system :) Cheers, Bookwhen

Andrea
Perinatal Yoga Teacher (R.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Great for a small business!

4,0 il y a 5 ans

Commentaires : My overall experience is positive. Bookings have increased, admin time has decreased and the chat support provided by BookWhen has been quick to resolve issues.

Avantages :

For me the greatest advantage is that it has given me more time. Doing all the bookings myself and the emails back and forth and trying to workout payment methods was very time consuming. Now I receive fewer emails to respond to with most customers just booking on and choosing to pay online. I feel that bookings have also increased since having the BookWhen system.

Inconvénients :

I'm not very good with using technology and it's taken me a bit of time to get my head around how to set up the BookWhen features and use them. I find that for me it's often a lot of trial and error. However, I do frequently go to the support section to read the articles which are most often quite helpful. I do wish that the forms section was more sophisticated. I tried using attachments for my forms - however customers rarely print them off and bring them to class. Paper forms is something I'd really like to get rid of.

Réponse de l'équipe de Bookwhen

il y a 5 ans

Hi Andrea, thank you so much for leaving us such an honest review! It's nice to learn you've got less admin and more bookings since using Bookwhen :-) We're sorry to hear it took you a while to get up to speed - do make the most of our support team, as we're always happy to help out! Regarding your forms, we'd love to chat further to see if it would be a possibility to recreate your form file as booking fields instead. Please do get in touch if this is still an issue. Best wishes, Jenny

kate
MD (R.-U.)
Sports, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bookwhen

5,0 il y a 2 ans

Avantages :

Easy and quick to use, inexpensive. Looked nice

Inconvénients :

No monthly calendar view, long lists get too confusing for customers

Sarah
PIlates Instructor (R.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great booking software

5,0 il y a 3 ans

Commentaires : Very positive experience.

Avantages :

Scheduling is easy, booking is straightforward for customers. Technical support is very good.

Inconvénients :

Suits my business requirements perfectly.

Marina
Biomechanics Coach and Pilates Teacher (R.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Love Bookwhen

5,0 il y a 2 ans

Commentaires : Booking system - brilliant
Customer Service - exceptional!

Avantages :

It's simple but effective to use and saves me a whole heap of time with client bookings!

Inconvénients :

I'd like to see an option to have client notes on there, eg stiff low back etc

Claire
Owner (R.-U.)
Art/artisanat, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great functionality

5,0 il y a 4 ans

Avantages :

I love how they have thought of everything I might need, and even included things that I didn't realise that I needed - like the waiting list with a time limit. I tried another booking site and it didn't have anything close to the functionality of Bookwhen. I soon learnt my way around and found it very easy to use and really could not be running my business without it now. It has taken away so much of my stress.

Inconvénients :

I haven't found anything yet that I don't like.

Claire
Yoga Teacher (R.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

EXCELLENT

5,0 il y a 4 ans

Commentaires : The support I get from the customer services is second to none. I cannot fault them . They are here to help and support. I wish I had set up this online booking system sooner to assist me in my small business. It frees up time so I can get on lesson planning.

Avantages :

It ease for me to set up and for my clients to use. I have had all positive feedback from using this system

Inconvénients :

I have nothing negative to say about this software

Peter
Director (R.-U.)
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Comprehensive Booking System

5,0 il y a 6 mois

Avantages :

Good choice of Plans with reasonable costs. Easy to add , delete and amend booking pages Online help is very good

Inconvénients :

I have not found anything i don't like about bookwhen

Ken
Executive (Île de Man)
E-learning, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very good system

5,0 il y a 6 mois

Commentaires : Very pleasing overall. Really pleased ad very settled with system

Avantages :

Flexible. Excellent support options and easy to use

Inconvénients :

As Admin we should be allowed to amend emails without contacting Bookwhen support

Aries
Sales and Customer Support (Philippines)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bookwhen Feedback & Review

5,0 il y a 5 mois

Commentaires : Overall, Bookwhen definitely simplifies our booking process. I like that there are knowledge base to help us get the most out of the system. In terms of cost, the Lite plan definitely provides a good value, especially for small sized businesses like us.

Avantages :

I really like the fact that it can be sync with Google calendar to ensure that our bookings are incorporated with current schedules without any hiccups. The initial setup is very straightforward and I really appreciate the responsiveness and helpfulness of the support team.

Inconvénients :

I would say that having a wide range of features can be a little overwhelming for some users, especially for a company like us with just simple booking needs.

Brooke
Teacher (R.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Superb Customer Service!

5,0 il y a 4 ans

Commentaires : Overall I'm just thrilled with being able to take all my booking through this site because of its simple platform and the phenomenal customer service help at hand.

Avantages :

Setting up my Bookwhen account was very easy with step-by-step instructions to follow. I had researched many booking sites and just wanted something simple to book classes and some private training sessions and this was it. Its front end is clean and easy for clients to use. The backend is also pretty easy with a slight learning curve for a couple items but nothing inhibitive. Plus - and here's the REALLY IMPORTANT bit - the customer service is BAR NONE! Honestly, the tech staff replies quickly with friendly, helpful suggestions and, in some cases early-on, they completely took over my scheduling fiasco themselves and re-entered everything I had botched to help me with a time-sensitive issue. It feels like you are working with people who are actually working WITH you. Bigger, expensive platforms leave you hanging or condescend when you ask for help. Bookwhen really feels like you have your own private team to get the best for your business.

Inconvénients :

There are a couple places where I feel like the scheduling software could be more intuitive, but once you've figured out the way it's set up it's just a matter of remembering where to go for what.

Nicola
Recruitment & Relations Manager (R.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Brilliant Bookwhen!

5,0 il y a 7 ans

Avantages :

Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

Inconvénients :

There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

Réponse de l'équipe de Bookwhen

il y a 7 ans

Thanks for the amazing review, Nicola. Great to have a business such as yours on the system for many years - we couldn't do it without you! Yes - we always take feedback on board, keep it coming!

Claire
Founder (Australie)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

No need to look anywhere else, Bookwhen is the best option!

5,0 il y a 5 ans

Commentaires : Bookwhen has enabled me to run my tiny yoga studio with a lot less stress. I had been thinking of just doing bookings by SMS etc, but within 48 hours, Bookwhen had already demonstrated its value. There is zero chance I would remember everyone's bookings/cancellations/changes if it was done by SMS. With Bookwhen, my customers can make their own changes whenever they need to, meaning I don't need to get involved.

Avantages :

Ease of use, excellent customer service and fantastic pricing.

Inconvénients :

There are minor limitations... eg it doesn't integrate with Mailchimp yet. But this is offset by the excellent customer service - willing to listen to suggestions, always respond quickly to confirm whether your idea is already on their list of things to look at etc...

Réponse de l'équipe de Bookwhen

il y a 5 ans

Hi Claire, thank you so much for your wonderful review. We're really pleased you didn't go with the SMS idea and chose Bookwhen instead! :D We always welcome your suggestions and feedback and look forward to many more years of working together! - Jenny

Leonie
Owner (Australie)
Produits alimentaires, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Booking Software Ever!

5,0 il y a 6 ans

Commentaires : It's easy to use, affordable, has great features and customer support is always great.

Avantages :

Not being very tech savvy, I find this system so easy to use. I run a small home-based business so it's great that Bookwhen is not and expensive to have. Excellent Customer Support. It has all the features that I need.

Inconvénients :

I would say that the TROLLEY symbol should be bigger or a CART function needs to be applied as when some customers want to make multiple bookings, they don't always notice the trolley symbol near the class and so they book and pay for each class seperately. This causes an inconvenience.

Réponse de l'équipe de Bookwhen

il y a 6 ans

Hi Leonie, Thanks very much for this amazing review! Regarding the basket system, we've actually introduced a banner at the top of all booking pages with a live update on number of tickets and price, so I think this resolves the particular issue you raised :) It should be even clearer for your customers now! Thanks, Luke

Paula
Yoga Teacher (R.-U.)
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great booking platform

5,0 il y a 3 ans

Commentaires : A great experience

Avantages :

The helpdesk behind the scenes were AMAZING! It so important to have people that care and who want to help you if you're not so technically minded. The software was easy to navigate as a user and bit most of the things that I wanted it to.

Inconvénients :

I had a few comments that the customers found the booking process a bit clumpy and hard to navigate around.

Jules
Yoga teacher and sound therapist (R.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Brilliant!

5,0 il y a 5 ans

Commentaires : I now have way more time, I don't have to manually 'register' my students. I also don't have to worry about who has paid for class, the online payment system has sorted that. My students love the ease of booking class. I just have to work out how to link Zoom to Bookwhen so I will be messaging [SENSITIVE CONTENT HIDDEN] in Customer Support to help. Customer Support is AMAZING by the way, they are so helpful and have so much patience. Bookwhen has been a revelation.

Avantages :

Once you get used to the layout and the different functions, it is an easy system to run.

Inconvénients :

It did take me a little while to overcome my resistance to technology and I definitely made things harder for myself in the early days. If you are like me and struggle with tech stuff setting up Bookwhen may be a challenge.

Réponse de l'équipe de Bookwhen

il y a 4 ans

I hope we managed to answer your query on the Zoom integration Jules! It is a relatively new feature and a lot of our customers love it so we're quite proud of it :-) Thanks for your review! Jen

Brad
Lead Coach and Owner (R.-U.)
Sports, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product, service and support.

5,0 il y a 8 ans

Commentaires : I've been using bookwhen since its first iteration for my coaching business after looking around for the best balance of affordability and features. Throughout my use the support team has been there every step of the way, when I've found issues or got myself confused they've responsed FAST always looked into and solved my problems. They are contining to add features, refine service and with their newer version released just under a year or so ago, the system is a lot more polished, user friendly and has helped my business and delivery grow massively.

Avantages :

Support team are awesome, friendly user interface, explanatory back end. Responsive to ideas and features users need. Decent payment portal transfers and option. Discount features/options for users.

Inconvénients :

Back end could always have a few tweaks here and there. Mobile layout for block bookings could be a tiny bit clearer.

Réponse de l'équipe de Bookwhen

il y a 8 ans

Thanks for your review, Brad :) Wishing you all the best for your bookings in 2017!

Lisa
Director (Nouvelle-Zélande)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great customer support and great for small businesses like mine.

4,0 il y a 6 ans

Avantages :

It's a good price for what I get and it works well for my purposes generally. I like to use the voucher system but don't think I get the most out of it because I don't know how.

Inconvénients :

I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier.

Réponse de l'équipe de Bookwhen

il y a 6 ans

Hi Lisa, thank you so much for taking the time to provide valuable feedback. Please do reach out to us for any questions around vouchers - we would be very happy to help. - Jenny

Simon
Director (R.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple, easy to manage & integrate into payments

5,0 il y a 5 ans

Commentaires : It’s got better over the 12 years we’ve been using it.
It’s great that we don’t have to run any software on our own systems.

Avantages :

Easy to add new courses and see who is attending via the integration into our calendar. Love the integration with Stripe for payments.

Inconvénients :

Like all software, I would like some additional features, the main one being split payments through Stripe via Klarna. The other is the ability to automatically send out a post course email.

Réponse de l'équipe de Bookwhen

il y a 4 ans

Thanks so much for your review Simon! It's great to hear love the Stripe integration :-) Jen

Joanne
Business Owner & Fitness Walking Instructor (Irlande)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Love these guys

5,0 il y a 5 ans

Commentaires : A;ways receive exceptional service

Avantages :

Bookwhen is very user friendly and an easy way for my customers to book their classes and walks. If I ever get stuck with anything the team at Bookwhen always respond quickly and are always so nice about everthing. Highly recommend I like that there is a button to return customers to our own website

Inconvénients :

Would be nice to know whether cancellations have been made by me or the customer and for what reason with an easy way of tracking.

Réponse de l'équipe de Bookwhen

il y a 5 ans

Hi Joanne, thank you very very much for leaving a great review and mentioning our team in such a positive way :-) Your feedback about making it clear how the cancellation occurred has been passed on to the team for future development. Best, Jenny

Catherine
Manager (R.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bookwhen has made a massive difference!

5,0 il y a 3 ans

Commentaires : Great customer support. Very patient and friendly!

Avantages :

The automated system that enables customers to determine availabilty and book in themselves 24/7.

Inconvénients :

Would like to more easily amend booking infomration if there are changes e.g. to attendees. Also wouold like to be able to transfer payment if a booking is cancelled before a transfer is made. Also cannot currently transfer to booking of higher vale and pay the difference.

Jason
Owner (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ease of use, seamless interface for purchases, and outstanding customer service.

5,0 il y a 6 ans

Commentaires : Mainly for the clients experience. A fast, easy way to book appointments.

Avantages :

User friendly functions on both sides, customer and consumer. The calendar function, and POS is very transparent and easy to use.

Inconvénients :

None that I can think of. Since I've started using the system they've listened to user suggestions and update accordingly.

Réponse de l'équipe de Bookwhen

il y a 6 ans

Hi Jason, It's been a pleasure having you as a long standing customer on the system. Thanks very much for your great review - it's really appreciated :) Luke

Matthew
Owner (Australie)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A awesome product. I have been using it for the past 2 years and never had a problem

5,0 il y a 6 ans

Commentaires : Value for money. Easy to set up amd navigate.

Avantages :

Easy to follow. If i had ever had a problem i can access FAQ or contact support and support returns very quickly

Inconvénients :

I have nothong to criticize for this product. It is perfect for my bookings and is money for value. .

Réponse de l'équipe de Bookwhen

il y a 6 ans

Thanks for your review Matthew. Glad to hear that you are happy with Bookwhen! We will continue to innovate and add new features so please do let us know if there is anything else you need.

Angie
Instructor (R.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent features, service and value for money

5,0 il y a 7 ans

Avantages :

Great range of features and ease of use. Perfect for smaller and bigger enterprises. Fantastic customer service v

Inconvénients :

Public face could be more visual. When there are lots of classes I think visually it might be hard to select an option for users.

Réponse de l'équipe de Bookwhen

il y a 7 ans

Thanks for the great review, Angie! In terms of the public side of Bookwhen, you can actually use HTML in your event descriptions to edit the text, or insert images and videos. Many of our businesses also use emoji's in the event titles to help visually differentiate different events on the schedule page. I hope that helps? Please follow up with support if you need any further advice :)

Gina
Owner of Gina Davies Autism Centre (R.-U.)
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Freedom from the chores of invoicing, hooray!

5,0 il y a 7 ans

Commentaires : Very reduced administration costs for the business

Avantages :

It is easy and manageable for both me and the customers. It has transformed my business, booking and paying online for courses has removed the need for invoicing/purchase orders/supplier detail forms and payment chasing. fantastic!

Réponse de l'équipe de Bookwhen

il y a 7 ans

Thanks for the great review, Gina! Always happy to hear we've relieved someone of boring chores! Love from the Bookwhen team.