Avis clients sur JustCall

Une application qui simplifie la communication à distance

Avantages :

L'outil est facile à prendre en main, interagit efficacement avec des plateformes comme Slack et l'équipe d'assistance est toujours prête à nous aider

Inconvénients :

Parfois, la voix se coupait à cause de quelques soucis de réseau. Mais sinon, c'est un outil assez facile à utiliser.

Meilleurs

Commentaires : J'ai une grande et très bonne expérience avec JustCall, je fais un travail de réglementation et après chaque service on me paye.

Avantages :

La distribution d'appel a le plus d'impact tout ce transmet d'une façon très rapide. C'est un logiciel facile à manipuler et l'intégration avec le métier est très bonne.

Inconvénients :

Ce que j'ai moins aimé dans ce logiciel c'est la fuite des appels si celui -ci est bien enregistré le travail serait sublime. C'est un logiciel très maniable et l'intégration confortable.

Fast implementation, great support team

Commentaires : Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.

Avantages :

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Inconvénients :

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

Solid system with reasonable rates

Commentaires : Very good. Strong support and quick responses. Straightforward features are easy to use and manage.

Avantages :

Easy to set up and manage. Simple dashboard with straightforward features.

Inconvénients :

Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.

Unauthorised charging and short refunds. Locked out of account with credits bought and paid for.

Commentaires : A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this.

Avantages :

for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.

Inconvénients :

CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.

Excellent solution and excellent customer support

Commentaires : I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.

Avantages :

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

Inconvénients :

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.

JustCall Review

Commentaires : Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend.

Avantages :

JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.

Inconvénients :

Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems

Just Call: A Review for Businesses

Commentaires : I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use.

Avantages :

One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.

Inconvénients :

What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.

Thank you

Avantages :

Easy to use like the app feature to where we can attach documents as needed

Inconvénients :

none that I can not complain at the moment

JustCall Experience

Avantages :

It's relatively easy to use. The icons make it easy to figure out where the most used functions are.

Inconvénients :

No autocorrect feature! Messaging highlights errors in words but doesn't offer an alternative for the word you're trying to use.

Good program but App needs improvement

Commentaires : Overall, it is a good app and is quite user friendly

Avantages :

The pre made texts make it quick and easy to send messages that you use all the time.

Inconvénients :

The app needs to be more consistent with the site. It is not as easy to use.

Excellent!

Commentaires : It was good and excellent! Its easy to use and easy to understand all features

Avantages :

The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use

Inconvénients :

Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality

Integrates well with most CRMs

Commentaires : We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.

Avantages :

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Inconvénients :

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

We tested 12 companies. JustCall won our business.

Commentaires : We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.

Avantages :

We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).

Inconvénients :

the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.

JustCall- Review

Avantages :

The support team is flexible and allows us to troubleshoot problems quickly.

Inconvénients :

The Salesforce integration is inflexible and difficult to work with. Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.

Changes the way you sell and manage

Commentaires : The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs.
I have watched JustCall change the way salespeople work, for the better!

Avantages :

It visually integrates well with our CRM Easy to use in the CRM set up Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Inconvénients :

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Game Changer

Commentaires : We have absolutely loved using Justcall and it has allowed us to grow our business tremendously.

Avantages :

The way JustCall integrated with Zoho made it a no brainer for us. I know a few different phone systems "integrate" with Zoho but not like this.

Inconvénients :

I don't love that we constantly have to pay for more texts and more minutes. I wish there was a way to just include that in the plan.

Easy to use!!

Commentaires : Loved it! We improved our calls per day, saves time scheduling follow ups.

Avantages :

We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job easier.

Inconvénients :

As far everything is just perfect, we did have an improvement in productivity.

Great Service Tool

Commentaires : Outlined in Pros section above.

Avantages :

Compared to our previous system, we have much more features as well as a lower cost structure. We have been able to create store-specific numbers that route back to HQ if missed. This creates a better customer experience and helps us scale our internal service team more efficiently. We also were able to add text as a communication channel.

Inconvénients :

My only piece of feedback is being unable to adjust some features myself. For text message notifications and some routing from an SIP device, I need the JustCall support team to adjust these features on my behalf. I appreciate that these can be done outside of the standard platform features and just wish I could easily update this myself during setup. Team has always been very responsive and helpful though.

JustCall for SMS and Hubspot

Commentaires : Pretty okay, for the price if you really are looking for SMS I think it would make sense just don't expect an A+ product

Avantages :

We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.

Inconvénients :

Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use.

Quick to setup, more integrations available for free than the competition

Commentaires : Great, found an easy solution for sales agents to make calls just by clicking a link sent to their IM programs.

Avantages :

All the available plugins and api functionality. A lot of third party developers have resources and guides on how to integrate with most of the business apps and databases we use.

Inconvénients :

No a fan of the UI myself but, negligible. Probably because I come from using java based programs to setup systems.

Not the Service You are Looking for

Avantages :

Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs

Inconvénients :

Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd

JustCall Review

Commentaires : In my position, I am using JustCall to broadcast texts, send out individual text and answer/make phone calls. I would like for there to be more compatibility with other software so I am not needing to make CSV files every time I schedule a bulk text out. Overall, JustCall really helps connect with our customers.

Avantages :

I like how many things you can do on justcall. The range of options is great within one software platform.

Inconvénients :

It is SO glitchy. I have issues with incoming/outgoing calls all the time. I use the app on my phone and also on the computer, but either way customers tell me I sound spotty on the phone (noise goes in and out) when I am connected to wifi. I have to disconnect from my wifi and use my data in order for the calls to sound clear (no matter what wifi I am connected to). If you have more than one tab of JustCall open on your computer.... good luck to you.

Good value product but reliability and quality issues

Avantages :

Lots of features, SMS, Saved Replies, Mobile apps, Integrations

Inconvénients :

Call drops, audio drops, Android app problems, other reliability, lack of polish on the product, customer support

CRM Heaven

Avantages :

JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Inconvénients :

The software can be buggy at times, but a quick restart solves the trick.