Avis clients sur Dynamics 365

4,3 (4 336) Écrivez votre avis !

En savoir plus sur Dynamics 365

Solution de gestion d'entreprise intégrée qui automatise les processus financiers, de relation client et de chaîne d'approvisionnement.

En savoir plus sur Dynamics 365

Avantages :

I use this software and it’s so easy to use like Microsoft Word, Excel. Another advantage of Dynamics 365 is its flexibility and integration capability.

Inconvénients :

Difficult to use at the start or being a beginner it's very hard and limited feature in mobile app.

Dynamics 365 - Notes

Note moyenne

Facilité d'utilisation
4,0
Service client
4,2
Fonctionnalités
4,3
Rapport qualité-prix
4,1

Probabilité de recommander le produit

7,8/10

Dynamics 365 a reçu une note globale de 4,3 étoiles sur 5 d'après 4 336 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Dynamics 365 ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (4 336)

Omar O.
Manager (Maroc)
Marchés boursiers, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Adapter l'utilisation au graphisme

4,0 il y a 2 ans

Avantages :

Elles le meilleure qui existe, mais Les autres logiciels libres sont plus efficace et adapter à une utilisation des spécialistes. Chose qui ne l'est pas pour Microsoft. Donc, Faire ressortir une version semi libre est très intéressant pour donner la chance à une amélioration plus efficace.

Inconvénients :

Le développement algorithmique des applications installer

Hugo D.
CEO (France)
Médias de diffusion, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Avec du potentiel !

4,0 l’année dernière

Avantages :

J'ai fais le choix de prendre Dynamics 365 car j'utilisais une grande partie de leurs produits. J'ai vraiment adoré la simplicité de son utilisation dans la démonstration.

Inconvénients :

L'ensemble du système CRM est trop limité, avec moins de fonctionnalités que certains concurrents. Pour ma part, le prix est assez exorbitant pour une micro entreprise. Je pense changer de logiciel sous peu de temps.

Martine P.
Conseillère au suivi budgétaire (Canada)
Administration publique, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Tout au même endroit

5,0 il y a 2 ans

Commentaires : Microsoft dynamics CRM a permis d’automatiser une foule de tâche et la productivité a été améliorée.

Avantages :

J’apprécie énormément ce logiciel car tout se trouve au même endroit. C’est très rapide de trouver l’information dont on a besoin.

Inconvénients :

Le seul point faible est qu’il y a tellement d’options que c’est difficile de le connaître en profondeur.

Shaunak P.
Shaunak P.
Cloud & Infrastructure Engineer (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Must have system for Enterprise level management

5,0 il y a 3 semaines Nouveau

Commentaires : I am grateful that I worked in Mindtree so that I got the privilege to work on Dynamics 365, I would have never been able to afford this software on my own. The features are too rich and top class. The development team is also very seasoned and knows well about the area that needs to be cherished.

Avantages :

I love this because we use planning of the workflow is very secure and simple. Performing automation is very efficient with their Mobility, apps work with app OS platforms. Activity logs are maintained very accurately. Also, their support is exceptional. They take each issue with good consideration. I have opened a couple of tickets and got them resolved with their documentation itself.

Inconvénients :

The only con that I found in this software is that the workflow is very complex. Trained staff is required. Need to learn from their official documentation. This is deployed on Cloud so there are many SAML SSO Authentication for which we need engineers to manage the system. It requires an old and known person to troubleshoot the incidents.

Syed S.
Technical Recruiter (Bangladesh)
Recrutement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best way to office management!

5,0 il y a 2 mois Nouveau

Avantages :

All the different software are in one place with one log in. Just click the necessary and get the things done.

Inconvénients :

I don't find anything that I dislike about Dynamics 365.

Priya G.
Compensation Analyst (Canada)
Transport routier/ferroviaire, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Not a good experience

3,0 il y a 2 mois Nouveau

Commentaires : Not happy, wish we never signed up for it.

Avantages :

Has potential. Correct workflows not enough talented people to back up implementation

Inconvénients :

Everything is a work around. I do position management and the software does not work at all. So many drawbacks and we have to do budgeting and forecasting manually

James U.
Financial Advisor (É.-U.)
Comptabilité, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Microsoft Dynamics 365 Review

4,0 il y a 2 mois

Commentaires : What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales.
Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.

Avantages :

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Inconvénients :

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.

Lonwabo N.
Assistant Manager (Afrique du Sud)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Why choose Dynamics 365?

5,0 il y a 4 semaines Nouveau

Commentaires : Firstly, it saved the business a lot of money and take because it is affordable and in just one few clicks a lot of data has been changed and added.

Avantages :

It is very easy to use the software and very affordable. It does most of the work for me and saves me a lot of work.

Inconvénients :

Sometimes the system malfunctions, which can be a problem, and editing some data takes too much time and effort.

Cameron W.
Project Manager (É.-U.)
Recrutement, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

98% customizable

5,0 il y a 2 mois Nouveau

Commentaires : Dynamics sets up the office to be more efficient, and better able to handle large amounts of data. Should be a big game changer

Avantages :

Dynamics is 98% customizable, and can easily be the end-all-be-all for database management. It can handle and track emails and works well with large teams, who all need to use it for a different purpose.

Inconvénients :

With so many customization options, it is hard to get up and running for everyone. Permissions are difficult to control, and in some cases you might just have one person or one small team able to actually change something so large. Sometimes you can’t accommodate everyone, and it gets complex very quickly. Lots of settings.

Shaur M.
IT auditor (Afrique du Sud)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

CRM Tool DAX 365/Dynamics 365

4,0 il y a 3 semaines Nouveau

Commentaires : In our entire organization, we used Microsoft technologies. The ease of integration was the nicest element about adopting Dynamics 365. All of the applications and web resources work together flawlessly. We've never had any issues with interoperability, and we've never spent a lot of work integrating other systems with MS Dynamics 365. Furthermore, the majority of the other products we used already included an integration option. As a salesperson, I used CRM on a daily basis. I enjoy how you keep track of your contacts. Because I use Office, combining email and Skype on the CRM was a breeze, and I was able to keep track of every step.

Avantages :

Integration with other products - even if they aren't from Microsoft CRM - is simple and effective. DocuSign and MS Drive make contract management simple. For leads and potentials, there is a CRM structure. Options for personalization Reports are sufficient for a standard sales team, but custom and advanced reporting are available. Access control is superior to that of several other CRMs.

Inconvénients :

It requires some time to set up, but after you've gotten past the growth curve, it's simple to still use.

Utilisateur vérifié
Head of IT (R.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Multifaceted Platform for Businesses

4,0 le mois dernier Nouveau

Commentaires : Other than the performance sometimes, it's a fantastic tool for general business management. We use it for several things in our company, from doing customer support through a bespoke module to manage products and website content.

Avantages :

It's an extremely complete and highly customisable piece of software, given that you have the license and knowledge to do so.

Inconvénients :

The performance and stability of desktop clients for an on-premises installation could be massively improved. It can be unbearable sometimes.

Virginia G.
Virginia G.
IT Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Assurance, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Resource

4,0 le mois dernier Nouveau

Commentaires : Overall it does what we want it to do and works well for us and our field agents.

Avantages :

Ease of use once implemented is great from a mobile aspect

Inconvénients :

Setup is quite cumbersome but once you get past the learning curve it's easy to navigate

Electra H.
Electra H.
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

QUIKBOOKS isn't the only Booking Keeping Software!

4,0 le mois dernier Nouveau

Commentaires : i love it so very much

Avantages :

I loved the ease of use, the features offered, and the overall look of the program.

Inconvénients :

I need more videos on how to manage the company finances on my own without needing a CPA,

April L.
Counselor/Assistant Project Director (É.-U.)
Hôpitaux et soins de santé, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Multifunctional Top of The Line Software.

5,0 l’année dernière

Commentaires : Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example, Upgrade dynamic Improve business measure results Drive advancement Improve business measure readiness Improve client relations/administration Drive income development Cost the board Improve provider or accomplice connections Make inward/operational efficiencies Lessen time to advertise

Avantages :

Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.

Inconvénients :

Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer. Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.

Faruk A.
Faruk A.
Head of Growth (Pologne)
Utilisateur LinkedIn vérifié
Internet, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Gets the job done but a little rigid CRM

4,0 il y a 2 ans

Commentaires : We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it. As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action. I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well.

Avantages :

Easy integration with the other tools - even they are not from Microsoft CRM gets the job done Easy contract management with DocuSign and MS Drive CRM structure for the leads and potentials Customization options Reports are enough for a regular sales team but it is possible to get custom and advanced reporting Access management is better than many other CRMs

Inconvénients :

The user interface can be improved The whole system for CRM is too rigid and not that user friendly like a few other competitors It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features

Oussama L.
Oussama L.
technician (Maroc)
Utilisateur LinkedIn vérifié
Automobile, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

dynamic 365 is in the field pro path o for easy tasks

4,0 il y a 2 ans

Commentaires : from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper

Avantages :

during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks

Inconvénients :

one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365

Keegan D.
Entrepreneur (É.-U.)
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

I love the ease of user friendliness! CRM is in a category by itself!

5,0 il y a 2 ans

Commentaires : It's a CRM that is anything but difficult to utilize whenever you have gotten its hang, in the event that you are an individual who utilizes these applications there will be no issue here. It has great reconciliation with Microsoft administrations and any individual who has utilized these administrations will feel right comfortable. It's an absolute necessity requirement for any business as it goes about as a focal center point to thoroughly understand your customers, your business, advertising, money and different other client assistance alternatives. It's customization choices are likewise simple to utilize permitting you to advance your experience. Anyway there are a few negatives basically being the moderate information transfer speed because of it's cloud based sparing experience, it's versatile experience is likewise not very extraordinary as it runs gradually. Copy contacts are additionally a problem to manage in this product. Generally incredible programming to use with simply some minor issues that can be rectified.

Avantages :

All that you'd require in a business field is here, to place in basic terms putting deals, advertising, money and client assistance alternatives. It is nothing obscure and somebody that utilizes CRM programming projects will feel right comfortable with this product. I like that I can follow anything I need to think pretty much the entirety of my customers and its usability is faultless on the off chance that you are somebody who has utilized these sort of projects before this is an excellent item to utilize. You needn't bother with any programming information or any sort of other outside information to alter the framework as you would prefer. It's mix as well with it's other Microsoft parties is fantastic this is something that most outsider CRM programming projects don't have henceforth making this CRM programming the best choice in the market to date.

Inconvénients :

The mobile app isn't extremely extraordinary. There are exceptionally successive accidents and it simply doesn't give that experience which an end client expects out of such an incredible platform. Nonetheless, Microsoft had compensated for it by presenting the power applications highlight.

Sandile N.
Information Technology (Afrique du Sud)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Microsoft : The Dynamics 365 review

5,0 il y a 2 ans

Commentaires : Microsoft Dynamics 265 is on a league of it own.

Avantages :

I have utilized this product for more than a half year now and over those months I have seen it develop and improve at an astounding rate. With the presentation of Flow/Power Automate and Canvas Apps the capacities of this business application stack are unrivaled. You are genuinely just restricted by your own creative mind. Microsoft gives extraordinary record the board assets that will help keep you on the bleeding edge. From a value point of view, Dynamics is serious. What you escape the case can't be moved by any contender to be specific, Salesforce. You will spend a fortune to get a similar utility from a Salesforce execution. Salesforce and contenders likewise don't have anything like Azure. Having the entirety of your business application biological system under such an umbrella is staggeringly amazing.

Inconvénients :

With the online adaptation, we have run into hardly any issues, however we do sporadically run into moderate execution. This isn't frequently, however when it happens (slow page revives, particularly in the planning instrument) it very well may be agonizing for our clients. Working out the usefulness can be fairly convoluted when planning custom highlights and furthermore following security and jobs adopts a deliberate strategy to check security of information and protection.

Gytis C.
Engineer (Lituanie)
Matériaux de construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Dynamics 365

4,0 il y a 2 ans

Commentaires : That common look and feel also has very tight integration some of the Microsoft office types of products, so for if you're used to your spreadsheets and trying to figure out how you can continue to work within your spreadsheets either uploading information into Dynamics 365 or exporting from Dynamics 365 to excel it becomes a lot easier to do and it's fairly seamless from a integration prespective.

Avantages :

Microsoft Dynamics 365 is one of the leading systems and one of the top systems in terms of market share, customer satisfaction and one of the most known year peaces in marketplace. There are two primary offers of the 365. First is business central solution what marketplace provides for customers, but on the other hand there are more complex finace operations which is the bigger Enterprise offering within dynamics 365. So you have two differnent types of solutions and business central is meant to be more simplified easier to use, easier to implement type of soliution whereas ethanol or finance and operations is meant to compete with sap and oracle.

Inconvénients :

Different modules within the Dyniamics 365 offering are some of the common weaknesses cited by our clients that are using the product. Now in addition of some of functional strengths I just mentioned Dynamics 365 also has the advantage of having that traditional Microsoft look and feel. For those who have used office 365 or Microsoft office or other Microsoft products within your company over the years you will find that Dynamics 365 looks a lot like what you're used to whether is how you navigate the system or how you find certain things within the system it tends to have that common look and feel.

Agnes M.
Technical Engineer (É.-U.)
Banque, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Good System for Savings and Credit Coopertaive Societies

5,0 il y a 2 ans

Commentaires : I loved Dynamics, its ease of implementation and use.

Avantages :

The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash. The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics. The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time. We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process. Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.

Inconvénients :

The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.

Sarah O.
Sarah O.
Marketing Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great customizable software but a pain to learn/set up!

5,0 il y a 3 ans

Commentaires : Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Avantages :

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Inconvénients :

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Ty C.
Ty C.
Lead Business System Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Papier et produits forestiers, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Dynamics in a league of it's own

5,0 il y a 3 ans

Commentaires : I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Avantages :

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Inconvénients :

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Suthan C.
Senior Software Engineer (Sri Lanka)
Logiciels, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This product settles on choices simpler in light of the fact that the incorporated information is ac

5,0 il y a 3 ans

Commentaires : Dynamics enables firms to join the current advanced period, and this cultivates the procedure of basic leadership, and encourage development. With Dynamics, it is anything but difficult to foresee the customers needs, and this empowers firms to get ready satisfactorily on the most proficient method to manage their clients. Elements is a simple to utilize apparatus, which is ingenious and rich. I cherish Dynamics capacities and abilities.

Avantages :

Simple to utilize, not costly, and easy to explore. Reconciliation with Outlook accessible for messaging. Its layouts are exceptionally helpful for comunicate news or tips to a business group. Coordination with other Microsoft items is extraordinary as well. Simple to redo, even a non-specialized individual can make new contacts, accounts,etc will be simple with Dynamics, no programming learning required. Client support is great with the FAQ and choices that are truly required. I can mass information to One Drive and access it synchronized with my work area. On the off chance that you make passages in a spot with no web, all information will be synchronized once web association is built up. It has a ton of additional items. The portable application is valuable for checking reports or access information when visiting clients or not before a work station. This CRM configuration permits compose all customers by classifications and access them quick and simple and recollect the customer history or significant things of the last contact or visit. All capacities you need are effectively accessible with a tick or contact. There are applications accessible for Android, iOS and Windows Phone.

Inconvénients :

It has issues when an update is discharged. Isn't easy to use for new clients or learners. Requires a long customization to begin running Sign in portable application is excessively moderate. An excess of reaction time. Unreasonable windows, tabs and screens can make it hard to first time clients. It needs a superior menu. It just backings Internet Explorer based programs. Somewhat moderate to information input if not tweaked, numerous fields not by any stretch of the imagination required. Sessions break is a bulky issue. Despite the fact that it might be vital for security I don't care for it in light of the fact that multiple occasions a conversing with a client takes quite a while and it's, significant. Poor and troublesome joining with Gmail might be an issue. No visit effectively accessible. It's moderate to spare information since it's cloud based. It relies upon web speed.

Alfredo R.
Alfredo R.
ventas (Mexique)
Utilisateur LinkedIn vérifié
51-200 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

The simplicity of the tool. It was easy to get used to.Adding SKU in bulk is also dynamic and useful

4,0 il y a 4 ans

Avantages :

1296/5000 Like any CRM software, Microsoft Dynamics 365 allows your company to share communications, leads and opportunities to make the most of your team's time and effort. I particularly appreciate the integration with MS Outlook, although the plug-in is still a bit hard and significantly slows down performance. Integration with the complete package of Microsoft products. Level of customization and integration in third-party applications. The variety of different business line modules allows you to be used by many more people / departments than ever before. The integration of LinkedIn has made the collection of Sales Analysis much easier and has accelerated my ability to find references and presentations for new businesses. The integration of Outlook is also simple and easy to use and allows the tracking of all communications within the Sales module with a click of a button. What I like most is that I can track so many things in one place for my clients. I can see all the previous contacts, both by myself and by others. It is a place for all the documents, able to keep track of the completed tasks, the history of the client, etc. Out of the box, the system is ready to go, so if you have never used a CRM before, you can start using it directly. It is very easy to import data using Excel templates generated by Dynamics so that it does not start completely from the beginning. The system is also very easy to customize without the need of any programming knowledge.

Inconvénients :

A single contact record can not be associated with more than one company. Many of our clients manage multiple sites, so we have many duplicate contacts. Users often find the system frustrating when it does not work, it can be slow, there are problems with it working on Edge, and there are limits to the available customizations. The connector of Outlook is difficult to use, we have downloaded it with mixed success, sometimes decreasing the perspective at unusable speeds and others that are not reliable to use. Although personalization has come a long way since the first versions, there are still some things that could be useful, such as the possibility of accumulating opportunities from secondary accounts in the main account registry. Opportunity totals can be easily accumulated, but not the actual opportunity list. Licenses are limited to full access or read only, something in between would be useful too. You can not see the exact amount of data stored in your entities. This is a big problem if Dynamics 365 only offers a limited amount of storage in the cloud by CRM. For example, I believe that the first limit of memory beings in the cloud is 10 GB for entry-level CRM users. Like us, we have a lot of integration data and add-ons, which would be very nice to understand the amount of data that. It is not customizable for our commercial use. It is not a product as effective as something built for our commercial needs, like the Megaphone.

Nagish K.
IT Officer (R.-U.)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best in the Bests, CRM and ERP all together

5,0 il y a 4 ans

Commentaires : Microsoft Dynamics works the same the businesses works, if it comes to management it draws charts when needed, it provides accurate data to deeply analyses it and filters makes it easier to get the exact data which we want. Integration with Office 360, Sharepoint and Office Online which is the coolest part. The deployment was much easy as the cost of license and deployment was very low from any other competitor of Dynamics in the market. So it was a great experience to get familiar with Microsoft Dynamics and use it instead of using five to ten different apps to manage the same task. I will suggest everyone who is searching for the best CRM/ERP because nothing is better then Dynamics. I am very happy with the overall experience of Dynamics.

Avantages :

Everything in one place such as Sales, Marketing, Finance, Field service, Customer Service, Operations and the automation which is not available in other products that are in the market right now. Most likable thing is customer support of Dynamics which I didn't see any other ERP or CRM team provide. It enables me in a real sense to be productive, intelligent in decisions and it was very very easy to adopt. Accessing and managing from PC, Mobile or a Web Browser makes it more accessible and more powerful. The look and feel (Controls/features/UI) for a different kind of user is another best thing which makes it standout. Both Enterprise and Business edition are fantastic when it comes to their design and functionalities, and the integrations with office 365 and other social apps give a lot more control and features and security which no any other CRM or ERP can, that's why I love it.

Inconvénients :

It looks and feels kinda mashup of Microsoft Word, Outlook, Excel, etc then it's a bit difficult to use it with ease at the start, so the knowledge curve for the first time Microsoft product user is a little slower and challenging for the first time for the user who is not familiar with other microsoft products.