Avis clients sur iGMS

Parfait

Avantages :

Le logiciel est très performant et permet de gagner un temps fou sur la partie gestion locative. Je ne peux que recommander ce logiciel extrêmement complet !

Inconvénients :

Le logiciel est uniquement en anglais, ça peut poser certains problèmes pour certains.

After research numerous vacation rental management tools, none are as good as iGMS

Commentaires : Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you.

Avantages :

Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't.

Inconvénients :

As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks.

Igms Review

Commentaires : Igms has become the most important management tool my company uses. Without it we would be lost!

Avantages :

All features are easy to use, rarely any issues with the software- the IGMS customer support is absolutely amazing. The team is well educated and quick to troubleshoot.

Inconvénients :

No cons! Everything is perfect I cannot say enough about this product.

IGMS glitches will cost you

Commentaires : Their product has glitches that will cause headaches and cost money. When this happens, their customer service is terrible. On multiple occasions, I have sent them details snd screen shots to show the problems their glitches have created, and they consistently find a way to blame every issue on user error.

Avantages :

The software makes communication with guests easy.

Inconvénients :

IGMS consistently has glitches in syncing information across platforms. We have had problems with updating pricing as well as blocking calendar dates. For example, pricing updates made in IGMS do not always sync with Airbnb or VRBO. This has cost of thousands of dollars.

IGMS- Soild software for startup vacation/co hosts

Commentaires : Overall, I am a happy with igms and will continue to use them.

Avantages :

Free for those that are just starting out. Once you develop your business you then can add the pro features. This was critical for startup businesses as you if you don't have that much money to invest. I am now loyal to IGMS and they have been upgrading features consistently.

Inconvénients :

There are some app glitches that can be annoying to deal with and it takes to long to load the app each time. But if you bring this glitch to IGMS team developers they seem to fix in a timely manner.Also the billing is a bit confusing. there is no bill history like most online business you use. you have to search your email for your invoices.

Unbeatable system for managing Short Term Rentals

Avantages :

Having one place to manage both Airbnb and VRBO bookings, plus a system of automating templates for guest communication has saved untold hours of my time and in addition provided a better experience to my guests. I couldn't operate my business without it.

Inconvénients :

It's hard to say that I see any flaws in iGMS from my experience. They are always working hard to make sure the mobile app and desktop site are updated with the latest improvements.

My client is tickled pink with IGMS

Commentaires : It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that easy. Overall it is a delight to have it done and how great it works. My having a very happy client is all that counts and he is tickled.

Avantages :

Combines almost all aspects of the business into one area of management. It was also very easy to set up the widgets on the website's reservation page. If one has a phone order, it's nice to just do it from within IGMS's channel manager software and no longer have to invoice or keep accounting records, since we can now do that with Stripe. (no more quickbooks!)

Inconvénients :

The could clarify the two different types of direct booking, one in using the calendar to block off time and one being the widgets on the website. Calling everything Direct Booking on their help pages, was very confusing. Also, they need to explain upfront that one must group their properties. For some reason, I only ran across that information by happenstance. One overall document of help is needed from step one to step 100. Too many help documents is consuming.

Fantastic customer service

Commentaires : Overall it has been a great experience because of the Customer support. That has been top notch.

Avantages :

So far I find the software pretty easy to use and the customer support is AMAZING! Any questions I have get answered almost immediately and I feel like they listen to the things I want/need! The messaging system has worked very well for me and I love that I can take direct bookings if I need too!

Inconvénients :

I was using smartbnb before and IGMS is slightly behind in a few areas and not as user friendly when you first get started. I don’t love the calendar view on my phone.

Really wanted this product to work - Customer support makes this product terrible

Commentaires : Program = awesome
Customer service and support is a deal breaker. Overall, very poor experience

Avantages :

The features and ability to edit your products pricing, content is above the rest The reports are awesome and the dashboard is easy to use The calendar is good visually

Inconvénients :

As other users have mentioned setup is a challenge however being reasonable tech savvy I got it all together....however a lot of the guides are dated and lack detail therefore this process was slower than it should have been. Finally I ran into issues which were beyond my control and repeatedly requested customer support to look into it, however all they did was repeat the same answers over and over without identifying a solutions. In the end I cancelled my subscription and only then did they come back and say 'ah actually it is an issue on our end, but before you have now cancelled we cannot fix it' I really did want to use this program but even after replying to that message they still had no accountability or wiliness to provide proper support and customer service - If this company starts investing in proper customer support they will trump their competition, until that happens beware if you use this system.

Awesome software

Commentaires : It helped me managed all my properties at the same place with ease and without any problems.

Avantages :

I am using IGMS for a couple years now and I tried different software before and now I am choosing to stick with the best! They have multiples features and they always stay up to date about new fonctionnalities. I also appreciate there help whenever I need it!

Inconvénients :

Nothing. I am very satisfied with this product

US IGMS User

Avantages :

iGMS does everything I need. My favorite feature is adding team members. I even have my pest control service manager added so he can see our calendar.

Inconvénients :

The only thing I don't love is that for direct booking, I can only set up stripe to deposit to one bank account.

Best Vacation Home Management Software Out There!

Commentaires : Overall amazing. She need that feature for the cleaners and we're golden.

Avantages :

I couldn't be more stoked to recommend iGMS to everyone! It makes my life SO EASY managing my 4 Airbnb's. Gosh, only if my life was this easy everywhere else as iGMS truly made my life so simple. I couldn't be more happy with the product.

Inconvénients :

At the moment, my only recommendation would be adding a feature where a cleaner can have multiple hosts as well rather than being linked with only one hosts. For instance, my fiance and I both use iGMS as we both have our own properties. Well, we use the same cleaner. My cleaner has to use two difference emails to make it work when I wish they could just have multiple properties and multiple hosts under their one account.

iGMS Rocks!

Commentaires : After sampling several options, I found iGMS to be the most comprehensive and easiest to use.

Avantages :

iGMS makes it simple to stay in communication with new inquires and current guests at our vacation rentals. Airbnb doesn’t allow me to create and save template replies. But with iGMS I’m confident that our guests will have all the information they need quickly, even if I’m out of the office. This program handles multiple listings and channels as well. Do you list on multiple channels such as Airbnb, HomeAway, VRBO? iGMS handles multiple channels with ease, it’s why I chose this company and I’m happy with the results. The app works well on my phone as well, ensuring ease of communications even if I’m out of the office. And the few times I need assistance with the program, iGMS Tech Support is very responsive. I highly recommend this service for anyone in the vacation rental industry!

Inconvénients :

When I tried to have my housekeeping use the software they could see the whole calendar, not just their assignments. Perhaps a new feature could be added that would email a custom calendar with assignments exclusive to each employee.

The ever updating IGMS software!

Commentaires : Very pleased.

Avantages :

Managing vacation rentals without IGMS is a daunting task. IGMS allows me to manage all listing from all platforms in one place. They also just partnered up with pricelabs, which saves me a ton of time! The a very quick to respond when i need assistance. ANd they are constantly adding more management tools to make the user experience better. I'm so glad a choose them and have bee working with them for over 2 years now.

Inconvénients :

Just like any software, they don't have all the tools, but they had the best option for me. plus they are always adding additional tools. The migration to Booking.com wasn't as seamless as the rest of the platforms, and there are a few minor details in the application of the "direct booking widget" that I wish would get added. But as i've mentioned above, I have recommended product development ideas before to their team, and often times, the tool gets added!

Love IGMS !

Commentaires : It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this

Avantages :

Streamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates.

Inconvénients :

Trying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling

Great!

Commentaires : Overall, great.

Avantages :

It’s the glue that holds my STR biz together!

Inconvénients :

It doesn’t integrate with VRBO the greatest.

We love IGMS!!

Avantages :

It does everything we need to do to manage our rentals! The calendar is very on point with having different platforms, the pre set messages are extremely helpful and the customer service has always been excellent !

Inconvénients :

Some inconsistencies with the payout and revenue numbers. We calculate everything manually through each platform

Great Channel Management Option

Avantages :

Customer service has been huge. They usually respond within 24 hours to all my inquires and at least show interest in addressing my concerns. Some concerns require feature updates and aren't immediately resolved, but they tell me the development team has been informed. I do wish they would have a public facing issue tracker so I can have confidence that my requests are being tracked.

Inconvénients :

Their channel management from on channel to the other is not consistent. For example, we cannot restrict weekend checkin/checkout for Booking.com which causes a lot of logistical problems for us because our cleaners charge us double for weekends! They say they are working on this integration but again, I can't see their issue tracker like most other software companies. Overall, I'm satisfied with IGMS.

Great Software

Commentaires : I have been able to take on most properties to manage because of this software.

Avantages :

My favourite feature is the Multi-Calendar, with multiple listings this makes it easy to see our current status on things. Also the automation for responses, check out, etc.

Inconvénients :

The mobile app is slow to load, and not as user friendly as to the web browser version.

Good product!

Commentaires : Customer service has been good, the product itself is super easy to use and very convenient for guest communication automation.. I don't utilize the cleaning scheduling or other more complex features. I do miss not being able to do automatic reviews for guest - that was a nice feature in the free version.

Avantages :

The automated messaging feature is great - really intuitive to use and customize the messages being sent. Customer service is pretty good, and easy to work with.

Inconvénients :

The cost is a bit much when considering I am a single owner of a single establishment - makes it difficult to justify jumping to more than 4 units. Though when the property is at full running - will be 6 units total.

igms

Avantages :

easy to function,great responce at help center

Inconvénients :

i wish the letters were a little bit biger

iGMS gave us our time back!

Commentaires : Customer service has been great and my business partner and I love reading the articles and helpful tips they send out as well. It's much appreciated!

Avantages :

My partner and I LOVE that the majority of our time has been given back to us with using iGMS' automated message system! We currently have 8 properties operating on multiple short-term rental platforms and iGMS helps manage all templates messages to our guests so we never miss sending check-in/check-out instructions instructions or reviewing any guests! 80% of our phone time in messaging guests have been cut down by this automatic message set up and we would highly recommend this software for anyone looking to have their time back and to not constantly be on their phone messaging guests!

Inconvénients :

As much as we appreciate the automation of the software, two short-term rental website: Booking.com and CanadaStays are not synced with iGMS and we cannot set up the automation software with these sites. If these could be added to the platform, then that would help our business run almost 100%!

Great product overall

Commentaires : I do love this software because of the streamlining capabilities.

Avantages :

I love everything all in one place, including cleaning tasks and maintenance.

Inconvénients :

There can be improvements in a number of small ways, which I tell support whenever I can. Their blog with updates is super helpful. They're always improving.

Great software and it's free

Commentaires : Automation and customer service combined.

Avantages :

This is a great help to me as the host of two Airbnb properties. What I especially like is that it's free if you list 4 or less properties. I really happy with all that you get for free. This software has really helped us cut down on the amount of work we have to do for each rental at the same time helping us increase our customer service by allowing us to automate so much of our communication with guests.

Inconvénients :

There is nothing that I can think of that it lacks.

Decent for small operations, far from the best for the $

Avantages :

Simple to use, easy to connect everything.

Inconvénients :

Limited features, doesn't sync with most channels—inaccurate financial reporting.