En savoir plus sur Thryv
Plateforme d'expérience client de bout en bout conçue pour les petites entreprises.
Thryv was easy to use once you became familiar with how things worked. The integration in the business was made easy with the help from Thryv.
It can not connect to a dialer system which i need really bad may have to get another crm due to this issue.
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John
Crafting your message
Commentaires : I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.
Avantages :
I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.
Inconvénients :
Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.
Réponse de l'équipe de Thryv
il y a 3 ans
Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor
John
Impressive Customer Service and Good Tools
Commentaires : Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.
Avantages :
I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.
Inconvénients :
Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.
Réponse de l'équipe de Thryv
il y a 7 mois
Hi John, thank you so much for your review. It makes our day even better when we hear how Thryv is helping your business by having the tools you need in one spot! We appreciate your feed back and will continue to make improvements where we can. I will be taking this information back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Renee
Alternatives envisagées :
Are you a small business looking to thrive? Then you need Thryv!
Commentaires : I L-O-V-E using Thryv! I am your #1 fan.
Avantages :
As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder.
Inconvénients :
The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans.
Réponse de l'équipe de Thryv
il y a 4 semaines
Hi Renee, WOW thank you so much for your raving review, we truly appreciate it. We are so excited to see that your investment in Thryv is paying off and you are seeing a difference in your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Stuart
You do not keep the website you pay them to build
Commentaires : 3 different sales people, 2 managers - a complete sh_t show from day one
Avantages :
good platform, but only if your a boiler-plate industry. Zero ability to understand a unique business and translate forward to customers
Inconvénients :
poor to decent. they really want you to spend the time customize what they cannot execute on...Ads are a big problem
Réponse de l'équipe de Thryv
il y a 4 semaines
Hi Stuart, we are sorry to hear that your experience with Thryv has not been the best. If you are experiencing any issues, please reach out to our Thryv Support team, you can reach them at 844-998-4798. - Gabe
Richie
All in one Software
Commentaires : Great overall experience. Customer service is very good with helping understand the program. I really like the full capability of it and i am excited to continue to learn more. Its also good to see Thryv continuously updating and changing things for the better.
Avantages :
The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one.
Inconvénients :
There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about.
Réponse de l'équipe de Thryv
il y a 4 semaines
Hi Richie, thank you for your review. We are excited to hear that Thryv is making it easier for your business to have everything in one place and making it easier to communicate with your customers. We also appreciate the feedback on how we can improve, we will make sure to take this back to our team. - Gabe
Melanie
Playful Paws review
Commentaires : The employees associated with Thry were good at what they did, but just were not able to get the software program to where I needed it to be. I was not happy with being told that the software would work for my business, then after signing contract locking me into 6 months of payments seeing that the employees were not able to get the software to work for me as needed.
Avantages :
The only features that I found really useful for my business was the showing what and who owes for payment and the invoices sent at the end of day for owners to see what they currently owe. The feature that allowed owners to make payments themselves was also something that I liked for my business.
Inconvénients :
The software was not really equipped for my business as I was told it was. The booking feature was not a good designed feature and did not work well.
Réponse de l'équipe de Thryv
il y a 9 mois
Hi Melanie, thank you for your review and feedback. We apologize for the experience you had with Thryv. If you would like to provide us with more details, you can send them to gabriel.vasquez@thryv.com. - Gabe
Kelly
New to thryv
Commentaires : The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.
Avantages :
I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.
Inconvénients :
Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.
Réponse de l'équipe de Thryv
il y a 10 mois
Hi Kelly, thank you for your review. It's great to hear that you can do everything from one platform! Thank you for your feedback on the invoicing layout. If you could, can you send me an email to gabriel.vasquez@thryv.com with more details? I can pass this along to our team. - Gabe
Kimberly
Alternatives envisagées :
A Lot in a Small Package
Commentaires : Customer service was really responsive through email and phone. It was easy to use and set up. It had a lot to offer.
Avantages :
Thryv really packed a punch. It's a CRM, where you can collect payments, message clients, create coupons, and post to social media. Both the online platform and the mobile app were really easy to use.
Inconvénients :
I WISH it had newsletter capability AND task creation. I LOVE Hubspot's and Salesforce's task lists. If Thryv had that and the ability to make a newsletter, you'd really need nothing else.
Réponse de l'équipe de Thryv
il y a 2 semaines
Hi Kimberly, thank you so much for your review. It's great to hear how Thryv is helping you run your business. Thank you for your feedback on the newsletter capability and task creation. We will take this back to our team for them to look into. - Gabe
George
Zika x
Commentaires : Good
Avantages :
I like the software because I can schedule my clients and service them and bill them in advance, or on the spot excellent software
Inconvénients :
I have received no help with the marketing I have asked for help and have discontinued asking
Réponse de l'équipe de Thryv
il y a 2 semaines
Hi George, thank you for your review. If you could send an email to gabriel.vasquez@thryv.com, with your account information and any other details, I will send this to our team for further assistance on your marketing efforts. - Gabe
Jenny
Thryv Software in
Commentaires : We are very happy with our experience with Thryv.
Avantages :
This software is so easy to use and has all the features we need to manage all aspects of our business.
Inconvénients :
There are no features I dislike in the software.
Réponse de l'équipe de Thryv
il y a 4 semaines
Jenny, thank you so much for your review. We are excited to hear how user-friendly Thryv can be and how it is helping you manage all aspects of your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
John
Alternatives envisagées :
Thryv is the superior online small business management platform.
Commentaires : Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.
Avantages :
Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.
Inconvénients :
There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.
Réponse de l'équipe de Thryv
il y a 2 ans
Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe https://www.facebook.com/groups/highthryvers
Michael
Great all-around business building system
Commentaires : We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science!
Avantages :
Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly.
Inconvénients :
The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable.
Réponse de l'équipe de Thryv
il y a 3 ans
Thanks for the review, Michael! We're happy to hear you've enjoyed your Thryv experience! Let us know if there's anything you need! We're here to help.
Angelo
Amazing business management software
Commentaires : Honestly, I've had an overall great experience with Thryv. They have great customer support and have the digital marketing tool of the future. Great price for the value.
Avantages :
I love using the social media scheduling tool because it saves me a lot of time compared to before. I also use the appointment scheduler on a daily basis. The reminders help me remember all my appointments and help to remind my clients of the time. The website widgets have been a great addition and really help increase the amount of people contacting our business.
Inconvénients :
Sometimes when I am trying to access my Thryv software via mobile, it just keeps loading but never opens. That can get a bit annoying. Also, sometimes the software can be a bit glitchy, not load in certain areas. Also, the social media scheduling tool sometimes randomly disconnects my social media profiles and cancels the posts I had scheduled. That is a bit annoying as well.
Réponse de l'équipe de Thryv
il y a 3 ans
Hey Angelo! Thanks for the great review. We are always looking for ways to improve the quality of our product and fix bugs/glitches. We love having SEO Marketing Masters as part of our Thryv family! Let us know if you ever need anything. We're here to help. -Chandlor
Neta
Alternatives envisagées :
THRYV is helping my business grow
Commentaires : Thryv and the staff has been amazing in helping me get my small business off the ground (during a ppandemic!). Every day I learn something new. I believe it is going to further assist in growing and maintaining my business.
Avantages :
Thryv is easy to set up and use. The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system. I am so pleased that I can post to ALL my social media sites at once and set up my posts for the future. I am pleased that my birthday greetings are also automated and that I can schedule special "announcments" and campaigns.
Inconvénients :
There are some functions that I don't use in my business and I feel they clutter my dashboard.
Réponse de l'équipe de Thryv
il y a 2 ans
Hi Neta, thank you for this review and for making our day! We are proud to hear that the Thryv software and team are helping you with your business. We always say it is the little things that impress your customers and the automated birthday shoutouts put that extra little touch to connecting with them. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Stephen R.
Alternatives envisagées :
THRYV is Excellent!
Commentaires : Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.
Avantages :
That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........
Inconvénients :
Cannot cc in the emailing portion and the limit of characters in the text and email side.
Réponse de l'équipe de Thryv
il y a 2 ans
Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry. Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe
Utilisateur vérifié
Yes, You Can Do It All
Commentaires : I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.
Avantages :
You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.
Inconvénients :
So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.
Réponse de l'équipe de Thryv
il y a 3 ans
Hi, we are glad to hear that you are enjoying Thryv! Our software comes with many features, and the great thing is that it's here when you're ready for it. If you need any help, please call into our free, 24-hour Thryv support line. Our Thryv Service Specialists are available and ready to assist! - Gabe
Barry
Total Client Integration
Commentaires : Excellent
Avantages :
Communications with the clients. The scheduling is easy and the reminders to the clients which can be set up to automatically remind us and the clients of appointments are valuable. The client portals to access documents are another useful feature as well as the automatic contact campaigns to keep your business in front of the clients regularly even when their cases have resolved.
Inconvénients :
There are many features that are not easily understood. However, the support has been very helpful in explaining and working through all the features.
Réponse de l'équipe de Thryv
il y a 3 ans
Hi Barry. Thanks for the review! I'm happy to hear The Friedman Law Firm has been enjoying Thryv and that our support team has been able to walk you through all the features. If you ever have any issues or concerns, don't hesitate to let us know. We're here to make your life easier! -Chandlor
Julie
Our buiness has bounced forward
Commentaires :
The level of customer support Thryv offers is important on an average business day and during this time of rapid change, the importance of client communication and the continuation of prospecting, it is crucial.
I wanted you to be aware of our high level of satisfaction, the appreciation of each interaction we've had with customer support personnel and their skill-level to help us, efficiently and the customer support culture and level of Thryv customer support.
Avantages :
Streamlining of client communications, scheduling and retention of client contact information. The visibility to the sells process, which has allowed us to be improve our process. The integration of the online portal/app with our website, sells process and ability to manage all of this, including social posts, marketing campaigns and online presence in on place. The ability to have several seats in the system for employees or subcontractors.
Inconvénients :
Social Content, the posting feature for LinkedIn only posts to our company page and I have to take an additional step to post to my personal LinkedIn page. Knowing where each logo and size of logo feeds to within Thryv.
Réponse de l'équipe de Thryv
il y a 3 ans
Hi Julie, thanks for the great review! I'm happy that you and your team at Ashmore Consulting have had such a great experience with our platform and with our Support Team! I'm sorry about your social content issue. Since Thryv is intended to control the social profiles for the business, we unfortunately don't post to multiple accounts for LinkedIn, only the company LinkedIn page. For the logo, it can be added in Business Settings. It'll be at the top of every email correspondence to clients for branding purposes. And it'll be on estimates, invoices and the client portal. I hope this helps! -Chandlor
Utilisateur vérifié
All Glitter and No Substance
Commentaires : We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.
Avantages :
Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.
Inconvénients :
1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.
Réponse de l'équipe de Thryv
il y a 4 ans
Hi, It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way. Thank you, Ed
Annette
2+ years user, new small business owner that is not computer savvy
Commentaires : Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence?
Avantages :
Auto pilot features help so I can continue my full-time job while my business is in its infancy stage.
Inconvénients :
The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.
Réponse de l'équipe de Thryv
il y a 7 mois
Hi Annette, I am sorry to hear about this. Can you send an email to gabriel.vasquez@thryv.com? I will be able to send this to our Executive Claims team for further assistance. - Gabe
Michelle
Nothing but problems
Commentaires : Wish I never started with Thryv. I'll be looking elsewhere.
Avantages :
If the system worked properly every day or even most days, it would be great. Conceptually, the software would do almost if not everything a solopreneur needs to run a more efficient business.
Inconvénients :
I have had nothing but problems with Thryv from day one, literally. Integrations didn't integrate. Documents didn't load. The app doesn't open. I've deleted and uploaded the app on my phone numerous times, updated the phone, turned the phone off and on. Still stuck trying to open. On occasion, even the website doesn't open on my computer. There have been so many problems, I can't even remember them all anymore. I've wasted so much time trying to get Thryv to work, both by myself and with customer support, that it's maddening. I've asked for a discount because of the problems and got no reply. I was sold partly on the fact that I could integrate other programs, only to find out (after I signed the contract and paid money) that Thryv does not have the capability to answer questions the way the other form does -- so NO INTEGRATION. I don't intend to renew when my 6 month contract ends, which is a shame, because there is a lot of potential for the product to be great. It's as if someone came up with a good concept and then hired I don't know who to develop lousy software, thinking that if they market it well enough it will sell, and then hoping their support team can fix the bugs later, or just not caring about the client experience because they'll get their 6 months' worth of money and run. Glad I only took the basic package to limit the damage.
Réponse de l'équipe de Thryv
il y a 10 mois
Hi Michelle, we deeply apologize for your experience with Thryv so far. Would you mind sending me an email to gabriel.vasquez@thryv.com, with your account information? I would like to send this over to our Executive Claims team for further assistance. - Gabe
Mikayla
Alternatives envisagées :
This software saves me SO much time
Commentaires : I’ve had an overwhelmingly positive experience with Thryv
Avantages :
Everything is amazing. I love this software and it’s ease of use.
Inconvénients :
The lack of an Afterpay-like integration the way Square has.
Réponse de l'équipe de Thryv
il y a 11 mois
Hi Mikayla, thank you for your great review! We are excited that Thryv is such a good fit for you. And thank you for your feedback, I will make sure to send this to our team! If you ever need assistance or a refresher on anything, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
Quille
Alternatives envisagées :
Thryv has helped me thrive!
Commentaires : Overall experience comparable to other systems is fantastic!
Avantages :
The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.
Inconvénients :
Not much. Wish it was cheaper, but it’s worth every penny! ;)
Réponse de l'équipe de Thryv
il y a 2 ans
Hey Quille, we are excited to hear that Thryv is easy to use for you and your clients. Yes, we believe Thryv can be your 24-Hour Online assistant when you need it and glad to hear that it is worth the investment to make your business successful! - Gabe
Jonathon
Excellent for scheduling, invoicing, and social posts; not great for web editing.
Commentaires : Overall, I wish I didn't use them to host my website, but I'm thrilled with them for the administration side of things. So it's a mixed bag. The web side is rough, but the admin side for scheduling, social media, and invoicing do tend to make up for it.
Avantages :
It makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place.
Inconvénients :
The web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things.
Réponse de l'équipe de Thryv
il y a 7 mois
Hi Jonathon, thank you so much for your review and feedback. We are glad to hear that Thryv is helping you manage your day-to-day. We appreciate the feedback on the website editor and will continue to make updates to make sure it is working for you. - Gabe
Lena
Do Not Use This Service
Commentaires : Thryv/Dex is a terrible company. I have spent numerous hours with their customer service, business "advisor", management, etc. I was told our company subscription and account ended on a certain date. Based on that information in writing, I hired a new company. They failed to inform me that it was automatically renewed. I am now out hundreds of dollars to the new company I hired on. The customer service is terrible. I have approximately 10 emails over a span that to this day have never been responded to. When I addressed all of the problems we have experienced with their service while our business "advisor" was in the office, she walked out when I stated we wanted to be released and have it in writing that we should be released stating "you know, this comes out of my paycheck". I have never in my entire business career experienced such terrible quality and customer service from a company.
Avantages :
I literally have nothing positive to say about this company or their services.
Inconvénients :
The only services we utilized were the FB posts. The majority of those were blocked by FB and had very little to negative impact with our FB followers.
Réponse de l'équipe de Thryv
il y a 4 ans
Update 12/7: Hello Lena, Thank you for allowing us to contact you and address your concerns. We greatly appreciate you choosing to continue your relationship with Thryv! - Ed Good afternoon Lena, We hate to lose you as a valued Thryv client. The issues outlined regarding your product satisfaction and the customer service received during your attempts to discuss this matter definitely concern us. You will be promptly contacted and we'll work to address and resolve this matter for you. Thank you, Ed
