All in one building management solution - highly customizable

Publié le 02/11/2017
Amy T.
Purchasing and Project Coordinator
Sports, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The software is highly customizable which a great perk to allow you to mold the software to work for you and your processes. Having everything in one system along with the ability to link work with vendors, cost, contracts, insurance, equipment, and inventory makes the software a great asset. The other bonus is the folks at Aware Manger they are open to adding features and working with to improve their software, which is a win win for everyone. Clients get issues addressed and the software gets better and better. They are also a great resource for help with the system and coming up with solutions. There improvements to the mobile platform is a game changer, ease of use along with the ability to capture data, and ability to customize the app has allowed us to increase our use of the system. The way the software is set up allows you to customize the end users experience from level of access, down to granular types of work classifications, location, as well as customizing each users view information and entry.

Inconvénients: The desktop version of the application can intimidating to users not use to a database environment, utilizing web forms and mobile are better options to increase end user adoptions. The software only allows you to work in one capsule at a time. When dealing with connected data it helps to be able to move fluidly through capsule location. There is a work around but it could be better. The software could use a better budget tracking tool for the detailed users.

Done Right Building Services

Publié le 19/09/2016
Kenneth P.
Vice President
Construction
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We have been using the Aware Manager program for the past Five years and we love the functionality of the sytem. We also enjoy the trending and tracking capabilities along with the detailed reports that are generated for our customers and clients.
Having multiple field account locations with only two field operations managers trying to cover multiple states would be a nightmare without the Aware Manager program. This program has allowed our company to reduce cost and maximize our effeciency all at the click of a button and our account managers and technical support team are extremely knowledgable and compentent of all aspects of the system. Whenever I have a question or need to further my knowledge of the systems capability, they are always available to assist. I would highly recommed Aware Manager to any company that manages multiple sites and locations.

Inconvénients: We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line. Furthermore, I am happy to say that I have given them a wish list of additional items or tasks that I would like to see the system be able to provide me that is specifically catered to my line of business and their data programmer was able to create and write a new program to meet my needs.

I have been working 3 years with this software with no problems so far.

Publié le 30/04/2018
Leonardo R.
Operations Eng.
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Manage request from tenants, you can create work orders, can create recurent maintenance, can atennd tenants faster, can track your Works, provide a better and organized service to your client, can vizualice the data of your building in a better way ( aware IQ), you can provide to your tenant a technological solutions qith QR codes, móvil App.

Avantages: Technical support is very good, always available, fast answer and you can customice to your needs. Additionally, is funtional that you can connect Móvil App, Web page with the software that manage the local staff on the daily operations.

Inconvénients: Well one thing that I have found is, that you can not adjust documents or Files or pictures when you create a maintenance. Additional the box to write the description of that maintenance is too short.

This software is easy to use and easy to customize to suit your needs

Publié le 30/10/2017
Grant H.
Chief Operating Engineer
Eau/gaz/électricité, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: it is easily configured to suit the need of the user.

Avantages: The things that I like most about this software is that they are always improving it. I like that the software can be configured so that you can use it as a paperless system by utilizing the Mobile app.

Inconvénients: The only thing that I don't like about the software is that you are not able to print forms to a file rather than printing a hard copy and then having to scan the document to a file.

Has a lot of capability but clunky to use

Publié le 27/04/2018
Persis N.
Office Administrator
Immobilier, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: There are so many ways to customize to each user's needs. It's great that we can have so many features in one place.

Inconvénients: When we need a specific type of thing set up it's not always straight forward. The techs make work arounds that then become obsolete later on but the legacy of the work around stays making the system clunky and it's easy for new users to get bogged down with all the steps.

Excellent

Publié le 24/10/2017
Ralph U.
Chief Engineer
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Make doing preventative maintenance a lot easier

Avantages: Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles

Inconvénients: we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book

Great Customer service, great product

Publié le 30/04/2018
Tommy R.
CTO
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: it helps us run our buildings

Avantages: The Software does everything and more, The company is open to customer requests and adds them to development pipe line

Inconvénients: Software would be a lot less maintenance if it was not JAVA base, so i would like to see it NOT java based.

Great service and Reporting

Publié le 15/09/2016
Ermin M.
Area Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The Aware team has been very quick to respond to any issues I have had. The service is truly great and the report you are able to complete for clients is something I value immensely and I know my clients feel the same way. We were able to receive much support for Kelly and Alex on getting one of our sites set up and they took the time out of their day to come and meet with us in Vermont.

Inconvénients: I cant think of any complaints about this. I have very little to no issues and those were resolved right away.

simple to learn and easy to navigate.

Publié le 11/05/2017
Valerie P.
Ballpark Maintenance Coordinator
Sports, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: anyone can be taught in a day to use Aware Manager. I have taught a few co-workers how to use and they were able to generate work orders and reports immediately.

Excellent platform and event better service provided!

Publié le 25/04/2018
Sam S.
Director, Guest Experience
Divertissement, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: -User friendly
-Ability to customize fields
-Multiple platforms available for us
-Reporting functions
-Service provided

Inconvénients: I don't have many critiques of AwareManager's platforms utilized. As with anything, the system takes time to fully understand and implement.

75

Publié le 24/10/2017
Peter D.
project manager
Biotechnologie, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: improved reporting of business results. able to add on other departments easily

Avantages: Mobile technology, reporting were the features that caused us to select aware manager. Preventive maintenance is also high on the list.

Inconvénients: It was very painful to implement due to your project team. Aware manager had no good project implementation methodology to use. This should be a repeatable solution and waasnt for you. Also, we were promised features in Aware Manager that didn't exist at the time.

Helpful software and an affordable price

Publié le 06/12/2017
Mazen Z.
Procurement Manager
Équipements publics, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Great Software, provided all what we need at a reasonable fee.

Avantages: Ease of use.
Interactive Interface which makes your work faster.
Help and support are very reliable.
fast respond.

Inconvénients: Need some additional features to cover certain functionalists
should support more languages.
It would be better if interface are made more flexible to re-arrange.

Great Product!

Publié le 14/09/2016
Cindy B.
Property Manager
Immobilier
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We have been using this system throughout our portfolio for almost 8 years now. Their support staff has changed, but is always available and helpful with any questions/concerns we might experience.

Inconvénients: There is nothing at this time that would fall under this category.

Worke with Aware Manage fo the past 15 Years CMMS, Project management,

Publié le 19/09/2016
Ralph U.
Maintenance Manager
Eau/gaz/électricité
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: extensive knowledge, experience and professionalism is a tremendous asset When working with the individuals from aware management.

Inconvénients: That they are not based in new York so I can see them more