Avis clients sur ThermoGrid

Loving it so far

Commentaires : Excellent

Avantages :

I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts. [sensitive content hidden] has been especially helpful with the implementation process. [sensitive content hidden] has been very helpful too. I love the features so far. Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient.

Inconvénients :

Nothing so far except maybe the fact that the learning curve is a bit high due to multiple features. But that is a good problem to have, it means I can move all my business needs to Thermogrid. Finally one platform for all my needs instead of having to use multiple different softwares.

5 Star

Commentaires : Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.

Avantages :

The ability to automate many of our daily tasks and customer touch points.

Inconvénients :

I really wish we had found Thermogrid sooner

Not well rounded

Commentaires : If it was not for [sensitive content hidden]
at TG and the amount of time invested in making this software work for us. We would not still be using this software.

Avantages :

The ability to be anywhere and run the business. Scheduling, Dispatching, Calendar, Texting jobs to Techs and when we are arriving to customers. It works really great on the front end and for the techs in the field.

Inconvénients :

TG does not integrates with desktop as claimed! It was such a nightmare we had to convert to QBO. TG doesn't offer true progress billing for contractors/subcontractors. It also does have the ability to correctly categorize a customer deposit without a lot of manual work on the QBO side or a workaround. Reporting to tie out to QBO is terrible. I have not found a single report in TG that ties out to any financial report in QBO. It needs a lot more work invested in the development of the backend/reporting end. Customer service takes too long to get back to you. When they do finally get back to you their answers are unhelpful and you end up understanding the software better than they do.

Awesome Contractor Software

Commentaires : We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company.

Avantages :

My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes.

Inconvénients :

There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year...

Alex G.

Commentaires : It is a great software, wish it was an app too.

Avantages :

It is very organized and easy to use. User friendly. Able to keep track of several employees store a ton of date, easy to locate information.

Inconvénients :

That it is internet based instead of being an app by itself. It tends to lag more since it is used in a browser.

Review

Avantages :

Dispatching calendar Joe history and email invoices quickly [sensitive content hidden] was very helpful in explaining the new workflow management for each user and how we can start customizing our roles within in the company.

Inconvénients :

The Syncing to QB online is quite bad - I don't know if it's QB or Thermogrid but our apostrophe's don't get transferred right and QB creates numbers behind every customer and every customer is a parent and their address is a sub customer - it just seems like too much of the same data. It doesn't sync very clean. Also I don't like that a Company name shows "No Client" because there is no first or last name in the account lines. Seems weird to be and then it syncs to QB and doesn't include the Company Name

[sensitive content hidden] is amazing and always very helpful

Commentaires : Overall great, always appreciate [sensitive content hidden] getting right back with us, not a fan of the open a ticket function and calling in tickets to help line, it seems to take longer than usual to get a response

Avantages :

ease of dispatch and scheduling and the improvements made in customers loading when looking the up

Inconvénients :

Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc

Exceptional Field Management Software

Avantages :

The software is exceptional and was always our first choice when we narrowed it down to the TOP 3 we liked. [sensitive content hidden] our representative from ThermoGrid is one of the BEST I have come across at understanding our company's needs and how it would work using their system. We are excited to partner with [sensitive content hidden] and ThermoGrid as I believe they will help us streamline our future expansion plans. I can't say enough about [sensitive content hidden] and the ThermoGrid Team. They have all provided exceptional service and onboarding.

Inconvénients :

I haven't found anything yet that we do not like.

Dissapointing and Expensive experience

Commentaires : Be careful to engange in a one year term contract, the is no return, and they will push you a lot to make a decision.

Avantages :

Nothing to comment about the software. Training team is NICE

Inconvénients :

The system is rough and not easey to use. The mobile app is not ready, they just told me that the first day I started implementation. Selling team shows you whatever you want to see, and describes as the soft can do all you want to do. That starts to fall apart as soon as you start your first training, and nothing is just like is supposed. But you already signed a one yar contract with them, so you need to pay for it anyway. They don't care if you use it or not.

Take your company to the next level w/Thermogrid

Commentaires : We are currently in the process of moving towards being paperless, thermogrid will take us to that next level

Avantages :

Customers & calls are unable to be deleted, easy to use and find the information needed

Inconvénients :

The system calendar always go back to the current day, you do not have the option to choose keeping the month open as your default, also when in a live call or job you do not have the option to go back to the main customer information page without using the clients tab

Soft ware help desk

Commentaires : We have been using it for a few yrs now and find it works very good as it is quite specific to our industry

Avantages :

More options especially saving photos to add to invoices

Inconvénients :

Initial set up and linking with Quick books

Leisa Irvin's TG Review

Commentaires : I feel like I learn something new about this software program every day. It takes some time to really learn and get used to this program. But everytime we've needed help with something [SENSITIVE CONTENT HIDDEN] another TG team member has been right there to help! I'd say this program is a huge benefit for running our Heating and Cooling company.

Avantages :

The functionality of the software is great. I can see a large company using this software but it's great for our small business too. Everything I need is right there in one place and I can easily search to find something too. My husband works in the field and I work behind the computer, it's great for keeping us both on the same page.

Inconvénients :

Inputting all of the data into spreadsheets is a very tedious task but costs significantly more to have TG do it for you.

Modern interface, easy to use.

Commentaires : Improved the sales experience for clients Makes it easier to choose between option. Makes orderimg and follow through after a sale quicker. Everyithing you need is build on the back end to simplify your operations.

Avantages :

Enables people to do theor jobs better, quicker and serve clients at a higher level. The support is great, friendly and readily available. This is worth the try even if you are not looking.

Inconvénients :

There is a bit of set up at the begining but thech support makes that a breeze. It requires very little of your time. So not much of a con, really.

Software management

Avantages :

The many features to track customers and equipment

Inconvénients :

It’s slow in the field to complete tickets

They have repeatedly gone out of her way to help us get the hang of the program.

Avantages :

Once you use it a few times it saves you time and money. The program has every thing you could ask for and if you find something else you need they add it to the program if at all possible. The program has allowed us to know when the job is done and what was the ROI on the job.

Inconvénients :

I really don't have a con at this time except I wish I would have found out about it earlier. If there were a con it would be that the program isn't recognized by google as being as great as it is.

Ac Contractors

Commentaires : We have been very pleased and happy to be able to access all of our prices quickly and easily

Avantages :

The ease of use. It’s very easy to navigate and price things

Inconvénients :

Nothing really off the top of my head any issue has been resolved

Easy to use!

Avantages :

As a customer care representative manager, it is easy to monitor our calls and be sure that we are as efficient as possible with the leads coming in.

Inconvénients :

No complaints! Any issues we had were handled promptly

DXV Reveiw

Avantages :

Saves us time & $$ by keeping us organzied & w/no system down time

Inconvénients :

30 minute wait time for Quick Books Snyc

[SENSITIVE CONTENT HIDDEN] at ThermoGrid is Awesome!

Commentaires : Great CRM software and the tech support is amazing [SENSITIVE CONTENT HIDDEN]

Avantages :

Easy to use, helps with keeping my paper work and customers/ service calls organized

Inconvénients :

inputing all the equipment and repairs.

Great team of folks that care!

Commentaires : Great software for any industry that cares about their bottom line.

Avantages :

Easy to use and packed with needed features.

Inconvénients :

No complains! The software does everything that is designed to do... make you money.

Customer Service Support

Avantages :

We have been working hard setting up our software and Mary has been both patient and very helpful during this long and detailed process. She is willing to hold conference sessions at any time of the day and is relentless in getting the answers that we need.

Inconvénients :

Long, tedious process on our end in getting all the information uploaded into Thermogrid , but I think that is the case with most HVAC Software when you are converting from paper to paperless.

Excellent software for service businesses!

Avantages :

Ease of use, great for reporting and automation, only software I’m aware of that includes an easy to use load calculator. Onboarding process was smooth and quick. Best customer support in the business.

Inconvénients :

Would be tough to use if you don’t have any excel experience.

Full of Potential

Commentaires : This software is great once all of your company data is entered correctly and the user(s) become proficient with the processes. Mastering the service catalog is critical to the successful implementation of this software

Avantages :

User interface is very intuitive. Excellent support from staff. Works great, even for a single person operation

Inconvénients :

Occasionally misdirects to incorrect page. Speed is dependent upon internet service (like anything else online)

Traning

Avantages :

[SENSITIVE CONTENT HIDDEN] was a great Trainer.. he was extremely patient and thorough during the entire training process.

Inconvénients :

Set up is a little tedious, but the end result has been good

Easy

Commentaires : Best program with little cost to the employer.

Avantages :

Easy to use Easy to work with Customer Service is Excellent Answers all questions pretty fast. Happy with this program

Inconvénients :

I really can't think of any. The hardest part is getting the service techs to use the program at first.