En savoir plus sur Gladly
Gladly est une plateforme de service client radicalement personnalisée qui place les personnes au centre d'une conversation client unique et continue.En savoir plus sur Gladly
Filtrer les avis (11)
Gladly - You'll be glad you did!
Commentaires : Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Work in Progress
Commentaires : Mostly good.
It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.
Occasional glitches (need to reboot) but that is rare.
Gladly is a game changer for CX teams
Commentaires : One word - TERRIFIC
The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.
I would like to have the ability to edit the Topic on a closed conversation.
Commentaires : I like gladly because Its easy to connect with our customers. All the information is in one place
I like that all the information is in once place. Makes my job way easier!
You can't unmerge a customer once accidentally linked or merged
Jillian Gladly review
Commentaires : Overall Gladly has been great. Everything in one place is so convenient
Easy to use, intuitive, everything we need is in one place
Some issues with the phone feature glitching and not being able to answer calls
Commentaires : It is an amazing program to use for call centers
What I like the most about the software is the quality of the calls
What I like least about this software is when the customer's information is mixed up
Gladly is great
I love the fact it is soooo easy to use Gladly.
Being able to connect the retail location with the customer we are talking with.
Easy to figure out and use
Gladly is intuitive, simple but complex and easy to figure out
It's great. They keep making updates that make it even smoother
Love this software!
Commentaires : Overall Gladly has been a great and easy experience.
I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.
My least favorite would be that some emails get sent to the wrong department.
All the bells and whistles and more!
Commentaires : Very good!
Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.
It would be great if our Auto replies could be taken out of the emails. It would make it easier to follow the flow of the conversation.
From a full-time user perspective:
Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well.
It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.