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En savoir plus sur Gladly

Gladly est une plateforme de service client radicalement personnalisée qui place les personnes au centre d'une conversation client unique et continue.

En savoir plus sur Gladly

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Drew C.
Drew C.
Director of Operations and CX (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Gladly - You'll be glad you did!

5 il y a 2 ans

Commentaires : Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Avantages :

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Inconvénients :

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

Jane V.
Customer Service Lead (É.-U.)
Vente au détail, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Work in Progress

4 il y a 4 jours Nouveau

Commentaires : Mostly good.

Avantages :

It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.

Inconvénients :

Occasional glitches (need to reboot) but that is rare.

Kat J.
Customer Relations Manager (É.-U.)
Biens de consommation, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Gladly is a game changer for CX teams

5 il y a 4 jours Nouveau

Commentaires : One word - TERRIFIC

Avantages :

The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.

Inconvénients :

I would like to have the ability to edit the Topic on a closed conversation.

Rebecca J.
lead (É.-U.)
Services aux consommateurs, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Gladly thoughts

5 il y a 4 jours Nouveau

Commentaires : I like gladly because Its easy to connect with our customers. All the information is in one place

Avantages :

I like that all the information is in once place. Makes my job way easier!

Inconvénients :

You can't unmerge a customer once accidentally linked or merged

Jillian F.
Customer Experience Advisor (É.-U.)
Mode et vêtements, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Jillian Gladly review

5 il y a 4 jours Nouveau

Commentaires : Overall Gladly has been great. Everything in one place is so convenient

Avantages :

Easy to use, intuitive, everything we need is in one place

Inconvénients :

Some issues with the phone feature glitching and not being able to answer calls

Valentina H.
Call Center (É.-U.)
Meubles, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Gladly

5 il y a 4 jours Nouveau

Commentaires : It is an amazing program to use for call centers

Avantages :

What I like the most about the software is the quality of the calls

Inconvénients :

What I like least about this software is when the customer's information is mixed up

Faith F.
CXA (É.-U.)
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Gladly is great

5 il y a 4 jours Nouveau

Avantages :

I love the fact it is soooo easy to use Gladly.

Inconvénients :

Being able to connect the retail location with the customer we are talking with.

Samuel K.
Customer Service Rep (É.-U.)
Biens de consommation, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to figure out and use

5 il y a 4 jours Nouveau

Avantages :

Gladly is intuitive, simple but complex and easy to figure out

Inconvénients :

It's great. They keep making updates that make it even smoother

Maya W.
Affiliate Administrator (É.-U.)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Love this software!

5 il y a 4 jours Nouveau

Commentaires : Overall Gladly has been a great and easy experience.

Avantages :

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Inconvénients :

My least favorite would be that some emails get sent to the wrong department.

Brent H.
CX/Soc Team Lead (É.-U.)
Biens de consommation, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

All the bells and whistles and more!

5 il y a 4 jours Nouveau

Commentaires : Very good!

Avantages :

Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.

Inconvénients :

It would be great if our Auto replies could be taken out of the emails. It would make it easier to follow the flow of the conversation.

Melody S.
CX Advisor (É.-U.)
Santé, bien-être et fitness, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

From a full-time user perspective:

4 il y a 4 jours Nouveau

Avantages :

Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well.

Inconvénients :

It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.