En savoir plus sur Gladly
Gladly est une plateforme de service client radicalement personnalisée qui place les personnes au centre d'une conversation client unique et continue.
I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website.
My least favorite would be that some emails get sent to the wrong department.
Filtrer les avis (118)
Filtrer les avis (118)
Gladly - You'll be glad you did!
Commentaires : Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Alternatives envisagées :
Would not use any other Platform
Commentaires : Great! This helps us be more efficient and put our customers first.
It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.
Not anything I would call out. I have been an Admin for years across two companies and have no complaints.
Commentaires : 6 out of 10
Gladly is pretty reliable and easy to use
The ringtone of calls is horrible. Should be customizable
Commentaires : Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.
I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated.
Nothing that I can think of, as the tool has been wonderful thus far in all respects.
Very useful and convenient
Commentaires : The experience I had with Gladly, is beyond extraordinary. The application is very helpful overall and it made the work easier 10x folds.
The feature that I think is the most impactful is how all transcripts can be found for every single member of our company. It integrates all conversations from chat, calls, and emails in one process where it is accessible for the next user that will encounter the member.
The thing that it needs to improve would be applying the correction that came from Grammarly, so far this is the biggest issue we currently face. Since the correction made by Grammarly will not automatically fix on the chat box of Gladly.
The Most User-Friendly Tool
Commentaires : So far after our transition from the previous tool,
The feature I like the most is the Task. We are able to tag and set due dates on tasks which is really helpful for us to be more efficient. Conversations from different channels from the same user also show in one conversation only. Lesser tickets for us
The least favorite thing for me is that when the tool is idle it does not auto close or keep open
Gladly - the most innovative software.
Commentaires : Improving customer experience, easy navigation, and excellent in keeping customers conversation.
Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use.
Gladly suddenly refreshes and you lose what you are typing in or want to save.
I just simply love gladly because it makes my work easier and faster
Commentaires : Great, it's fast it's easy it's gladly!! My first year as a call center agent and it's been great and a lot of that is because of gladly
I can stop saying this! this software makes our job easier, faster and it gives us a chance to be more personal with the customer and make them feel valued and that its a great achievement for our company
sometimes the info of the customer is a little hard to find but like we use Shopify along with it, this helps us in the research for the order history and more
Alternatives envisagées :
Commentaires : Good experience overall missing a few details
The full visibility on what the agents are doing and the easy reporting.
The fact that i cant log people from my admin account
Gladly as the world's most love and trusted Platform
Commentaires : Gladly assists commerce brands, including our company, in transforming customer service in order to increase loyalty by providing excellent customer service experiences through the platform.
What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.
Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.
Work in Progress
Commentaires : Mostly good.
It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.
Occasional glitches (need to reboot) but that is rare.
Gladly is a game changer for CX teams
Commentaires : One word - TERRIFIC
The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.
I would like to have the ability to edit the Topic on a closed conversation.
Have customers? You need to be using Gladly!
Commentaires : Just perfect, flawless. It's a comfort to know that each day when I log on I have such a reliable program to contact customers with.
Seamlessly move between customers, making my workload/shift more efficient. Everything is neatly organized and there's tons of functionality. Great support service.
There's genuinely no errors with the software. I use it everyday when I work. The program never quits unexpectedly and there's never any scheduled downtime during the workday.
Commentaires : I like gladly because Its easy to connect with our customers. All the information is in one place
I like that all the information is in once place. Makes my job way easier!
You can't unmerge a customer once accidentally linked or merged
Commentaires : So far so good.
Easy to use and user-friendly. The email and call distribution is just right.
There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.
The most functional software to keep tabs closed
Commentaires : We're definitely accessing more customers at a quicker pace with Gladly! It has streamlined our workflow significantly compared to previous softwares
Gladly offers so much within its interface, and it removes the need to have multiple tabs open! The interface is extremely user friendly
There are small learning curves with the different options that are provided with Gladly, some of which can be difficult to find instructions for online
Commentaires : I think it is easy to use and very dependable.
It's easy to use and to make phone call with. I also like that you can create templates for emails.
I don't have any complaints, maybe more search options to make it easier to find customers.
Jillian Gladly review
Commentaires : Overall Gladly has been great. Everything in one place is so convenient
Easy to use, intuitive, everything we need is in one place
Some issues with the phone feature glitching and not being able to answer calls
Gladly is great! Convenient, simple to use, and extremely beneficial to agents such as myself!
Commentaires : I'm glad I used this tool! It's extremely efficient and allows us to serve our members with the greatest possible customer service!
Apart from the simplicity this tool provides, all aspects of it are streamlined and organized.
Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels.
Mostly easy to use for emails, chats, and calls. some areas could have improvement
adding in a customer profile or going on breaks could be easier.
Gladly is great
I love the fact it is soooo easy to use Gladly.
Being able to connect the retail location with the customer we are talking with.
I love Gladly
it's very easy to use, easy to learn and organized
sometimes the answer feature glitches and won't show the full answer
Being able to quickly access customer data
Lagging and inconsistency with customer account mergers
Best Product Ever (B.P.E)
I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website
I do not like that the website crashes sometimes but that only happens once in a lifetime.
gladly is ease to use
Commentaires : it's great and easy to use
I love that you can create a task to keep you on track with the customer
I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.