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Note moyenne

  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Service client
    5/5

En savoir plus sur Gladly

Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.

En savoir plus sur Gladly

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Drew C.
Director of Operations and CX
Vente au détail, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/06/2020

"Gladly - You'll be glad you did!"

Commentaires: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Avantages: Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Inconvénients: No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

  • Source de l'avis 
  • Publié le 28/06/2020