Avis clients sur Gladly

Gladly - You'll be glad you did!

Commentaires : Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Avantages :

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Inconvénients :

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

Work in Progress

Commentaires : Mostly good.

Avantages :

It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.

Inconvénients :

Occasional glitches (need to reboot) but that is rare.

Gladly is a game changer for CX teams

Commentaires : One word - TERRIFIC

Avantages :

The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.

Inconvénients :

I would like to have the ability to edit the Topic on a closed conversation.

Gladly thoughts

Commentaires : I like gladly because Its easy to connect with our customers. All the information is in one place

Avantages :

I like that all the information is in once place. Makes my job way easier!

Inconvénients :

You can't unmerge a customer once accidentally linked or merged

Jillian Gladly review

Commentaires : Overall Gladly has been great. Everything in one place is so convenient

Avantages :

Easy to use, intuitive, everything we need is in one place

Inconvénients :

Some issues with the phone feature glitching and not being able to answer calls

Gladly

Commentaires : It is an amazing program to use for call centers

Avantages :

What I like the most about the software is the quality of the calls

Inconvénients :

What I like least about this software is when the customer's information is mixed up

Gladly is great

Avantages :

I love the fact it is soooo easy to use Gladly.

Inconvénients :

Being able to connect the retail location with the customer we are talking with.

Easy to figure out and use

Avantages :

Gladly is intuitive, simple but complex and easy to figure out

Inconvénients :

It's great. They keep making updates that make it even smoother

Love this software!

Commentaires : Overall Gladly has been a great and easy experience.

Avantages :

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Inconvénients :

My least favorite would be that some emails get sent to the wrong department.

All the bells and whistles and more!

Commentaires : Very good!

Avantages :

Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.

Inconvénients :

It would be great if our Auto replies could be taken out of the emails. It would make it easier to follow the flow of the conversation.

From a full-time user perspective:

Avantages :

Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well.

Inconvénients :

It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.