Avis clients sur Klaviyo

En savoir plus sur Klaviyo

Klaviyo est une plateforme marketing moderne qui permet aux marques d'e-commerce de créer un nombre illimité de relations clients de grande valeur.

En savoir plus sur Klaviyo

Avantages :

It's very user friendly and can be well understood by new users. Very helpful support team.

Inconvénients :

They say that all the plans are the same and there are no hidden fees or add-ons.

Klaviyo - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,3
Fonctionnalités
4,6
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,6/10

Klaviyo a reçu une note globale de 4,7 étoiles sur 5 d'après 324 avis d'utilisateurs publiés sur Capterra.

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Allison
Allison
Owner
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Klayvio is GREAT for email list management / engagement

4,0 il y a 8 mois
Sous-titres en français disponibles pour la vidéo
Pauline
RESPONSABLE MARKETING (France)
Mode et vêtements, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fidèle utilisatrice !

4,0 il y a 2 mois

Avantages :

Simple et intuitif, Klaviyo est mon outil de gestion d'emailing depuis des années. Optimisé Shopify, c'est l'outil parfait dont j'avais besoin. Facile à appréhender, meme les collaborateurs les plus novices peuvent rapidement le prendre en main.

Inconvénients :

La partie créa mériteraient d'être plus développée : template, choix de typo, etc.

Mathilde
Directrice Générale (France)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Beaucoup de fonctionnalités

5,0 il y a 2 semaines Nouveau

Commentaires : Communiquer avec nos clients de façon qualitative

Avantages :

Klaviyo est pratique à utiliser, se connecte facilement à un site Shopify et surtout permet de personnaliser énormément le parcours d'achat et de personnaliser les envois d'emails en fonction de leurs achats (nombre d'achat, montant dépensé, temps écoulé depuis la dernière commande...).

Inconvénients :

Le prix est élevé par rapport à la concurrence, mais c'est néanmoins un bon choix

Stacy
Chef de projet e-commerce (France)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Super outil de CRM

4,0 il y a 2 mois

Avantages :

La facilité à créer les campagnes et les flows.

Inconvénients :

La limite de possibilité de mise en page

Priyansh
Priyansh
Manager (Inde)
Utilisateur LinkedIn vérifié
Animation, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

We switched to Klaviyo after Jilt shut down, never looked back since.

5,0 il y a 2 mois Nouveau

Commentaires : I would highly recommend Klaviyo to any e-commerce business looking to improve its email marketing efforts. It's a powerful, user-friendly platform that can help you drive sales and grow your business.

Avantages :

In my experience, Klaviyo has been an excellent tool for managing and growing my business's email marketing efforts. It is a powerful email marketing platform that is designed specifically for e-commerce businesses.- One of the things I really appreciate about Klaviyo is its robust set of features and integrations. - The platform allows you to create custom email campaigns, segment your audience, and track the performance of your emails.- It also integrates with a wide range of e-commerce platforms, making it easy to import customer data and use it to drive targeted campaigns.- Another thing I like about Klaviyo is its user-friendly interface.- The platform is easy to navigate and provides clear, actionable insights into the performance of your campaigns. - Additionally, the customer support team is knowledgeable and responsive, which has been a big help as I've learned to use the platform.

Inconvénients :

I don't have much problems so far, though I would say that is a premium email marketing platform, and the costs can be significant for large email lists or high volume campaigns. While Klaviyo offers a wide range of features and integrations, it can be complex to set up and use the first time. Limited A/B testing: Though it does offer A/B testing for subject lines and email content, it may not be as robust as the testing options offered by other email marketing platforms.

Jr
Founder (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great platform if you like data

5,0 le mois dernier Nouveau

Commentaires : Overall, Klaviyo is a platform that I recommend to almost all of my clients. Klaviyo has done a great job of improving its capabilities over the years.

Avantages :

What I like the most about the Klaviyo Platform is the ability to understand user journeys and tie that directly to business objectives.

Inconvénients :

It has a few quirks, like the dashboard not loading when you have a large amount of data but you can still export to a CSV file.

Celina
Product Admin (Australie)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Love it but unsure about new editor...

3,0 le mois dernier Nouveau

Commentaires : Good, easy to use and does the job!

Avantages :

Super easy to use even without any knowledge of Klaviyo prior. Ability to search past sent campaigns is also super helpful. Scheduling is a breeze, too.

Inconvénients :

New editor needs work - makes some things easier to do but others impossible, also changes format for phone/desktop so things look significantly different between both with no real way to rectify it.

Pranjal
Co founder (Inde)
Production audiovisuelle, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Expensive but feature rich and easy to use email automation and campaign management application

4,0 il y a 4 mois

Commentaires : Except the pricing part, everything else is great about this app. Its easy to use, does the job, has excellent ready to use and responsive email templates, smart campaign flows and standard other features.

Avantages :

The campaign flow is the best part of this app. You can automate when the emails are sent basis the action taken by your users and even their responses. There are numerous pre existing flows which will definitely fit your use case or even if they don't, there are many thirds party developers who provide flows. You can even build your own flows from scratch.

Inconvénients :

Its expensive, considering that they position themselves as the go to email automation app for e commerce sites, you are sure to fall in their highest pricing tier which is again not sufficient with just 15000 emails per month.

Alesha
reviewer (É.-U.)
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The best all in one marketing automation platform

5,0 le mois dernier Nouveau

Commentaires : Enjoy using it and my number 1 email and sms marketing software and the ease of data syncing.

Avantages :

love that you can combine email and sms marketing, the ecommerce automation, the prebuilt templates which helps first time user, social advertising and the integration of many different software. you can complete almost all your marketing on it and to grow your revenue.

Inconvénients :

sometimes you come across some customer services rep that lack the ability. price increase

Cruz
Owner (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A MUST for any business

5,0 il y a 2 mois Nouveau

Commentaires : Klaviyo has literally been a major shift within the brands we work with and because of this, it's become a major player within our agency. I love Klaviyo

Avantages :

If you own any e-commerce business this is an absolute MUST. This software can have a tiny learning curve to learn all its features, but because of this, it's become the leading and best email marketing software for any business.

Inconvénients :

There are absolutely no complaints about Klaviyo. Normally I have one thing to nitpick at, but I want to say this might be the perfect software. From customer service to deliverability, this software is perfect.

Edward
Edward
Affiliate Marketing Specialist (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Make Your Email Campaigns Work Like Magic with Klaviyo!

4,0 le mois dernier Nouveau

Commentaires : Klaviyo is like a special mailbox. It helps companies send messages to people who buy their products or visit their websites. The messages can include special discount offers, tips on how to use the products, and reminders about upcoming events. Just like you like getting birthday cards in the mail, companies like sending special messages to customers through Klaviyo.Another great feature of Klavyo is its ability to reduce manual labor costs by automating mundane tasks such as data entry and report generation. This saves time and money while freeing up valuable resources for more important projects. Additionally, Klavyo's advanced analytics capabilities enable users to better understand customer behavior patterns, enabling them to make smarter decisions about marketing campaigns or product offerings.

Avantages :

1. Klaviyo offers a powerful and customizable email marketing platform with features such as segmentation, automation, and analytics.2. It integrates with popular e-commerce software such as Shopify, Magento, WooCommerce, and Big Commerce.3. Its intuitive user interface makes it easy for non-tech users to quickly build campaigns without prior technical knowledge.4. The platform helps increase customer acquisition rates by leveraging its advanced personalization capabilities.5. Klaviyo provides access to an expansive library of resources such as webinars, tutorials, guides, and case studies to help users get the most out of their platform.

Inconvénients :

1. Advanced features can be expensive compared to other more affordable email marketing platforms. 2. Sometimes I had some difficulty integrating Klaviyo with their existing systems or databases due to compatibility issues. 3. There is limited phone support available during certain times

JadeLeigh
Owner (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Expensive but great integration

5,0 il y a 4 semaines Nouveau

Avantages :

I used this as my email platform on Shopify. I loved the software and the feature

Inconvénients :

The subscription was very expensive for month to month

Kanneeswari
Owner (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Totally changed our sales presence!

5,0 il y a 3 semaines Nouveau

Avantages :

I'm fulfilled in light of the fact that the income created with email showcasing through klaviyo is great and I certainly suggest it for each web-based business store.

Inconvénients :

A little bit of the Email tools are not easy to use and not a lot of HTML tools are available to design. In recent days they improved a lot.

Somi
Operations Manager (Inde)
Biens de consommation, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Most affordable email marketing software

5,0 le mois dernier Nouveau

Commentaires : It has been great. It sure helped us with our email marketing efforts

Avantages :

Klaviyo offers tons of automation based on customer journey. You can set them up once and leave them to work on their own. You can also send weekly or monthly campaigns. It will definitely add to your top line revenue

Inconvénients :

There is a fixed number of emails that can be sent on the free plan. However the paid plan is pretty affordable too

Meghan
Digital Marketing Manager (É.-U.)
Produits alimentaires, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

My favorite marketing tool

5,0 il y a 2 ans

Commentaires : Klaviyo has helped us build our email marketing and is one of my favorite marketing tools/platforms that I use on a daily basis.

Avantages :

I love pretty much everything about Klaviyo - from the visual/block email builder to the segmentation and automated flows, Klaviyo has helped us level up our email marketing in the past year from zero to thriving. I find it easy to work with on a team and with outside content creators and have gotten so much out of the Klaviyo Live From Your Laptop and Black Friday Bootcamp live webinar series they've run this year.

Inconvénients :

My only complaint thus far would be that saved blocks do not update across emails when you make changes (so if you change something in the block you have to go into every email where it is and manually update it to the newest version of the block) - but I have been told this is something that's being worked on. I will also say that we have gotten much more metrics and ROI out of the platform once we switched our ecommerce over to Shopify (we previously used WooCommerce for which there was integration but not as seamless, and from Webflow for which there were no integrations). Everything about the platform just works so much better with Shopify from the product blocks to the automated flow triggers and we've seen a lot more value in the platform with this integration reaching its fullest potential.

Luke
Graphic Designer (R.-U.)
Design graphique, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Klaviyo Review - Best platform for online marketing

5,0 l’année dernière

Commentaires : My overall experience with Klaviyo has been extremely positive as it has allowed me to build better relationships with my target audience. I have faced very few issues with the platform and it is very easy to use, meaning that I was able to send campaigns quickly after I first started using it. I would highly recommend Klaviyo to anyone who wants to get started with online marketing and those with online stores on Shopify as you integrate the two, to boost customer loyalty and increase repeat business.

Avantages :

The best features of this platform include the ability to design and save your own personalised email templates that you can send to your customers in an email campaign, I have access to email templates provided by Klaviyo and the option of designing my own from scratch. This has been very useful as it allows for each email to appear professional in its aesthetics and layout. Furthermore, you can create a list of all your contacts and then create segments to send campaigns to a group of those contacts who meet specific criteria. This means I have been able to send emails to those who only certain campaigns apply to, without having to send it to all of my consumers, which stops people from unsubscribing from my mailing list and prevents emails from entering spam folders. The 'Smart send' option also stops emails from being sent to those who have received them in the last 24 hours, to also stop spam emails from being received by my customers. Perhaps the most useful feature provided is the 'Analytics' feature, which lets you view how each campaign is performing, as it provides accurate information on how many emails have been received and who has opened them. This allows me to measure the success of each campaign and helps me to improve the reach of my future campaigns.

Inconvénients :

I would like Klaviyo to let more information to be stored on each contact such as the company they work for, a 'notes' feature would be very useful which could allow you to enter extra details about the customer, as this is currently not an option. Also I would like the option of being able to search for an individual and then add them to another (new) list/segment, so that when I need to email a small number of specific clients, I can do this without having to email them individually. As well as this a more powerful search engine on the website when searching for specific customers would be incredibly helpful. These are the main limitations that the platform currently has in my opinion and if these were amended, it would be even easier to use.

Veronica
Manager (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Best email app ever!

5,0 il y a 3 ans

Commentaires : I have only been using Klaviyo for 3 months and I only wish I had discovered it before. If you sell online through an e-commerce platform give it a try! You will not regret it!

Avantages :

I have nothing but good things to say about Klaviyo. It is filled with great features like no other email app I have seen before; it has a very friendly interface that makes email creation a breeze; excellent analytics and a very fair price. The other huge plus is their amazing customer service! They are on their toes waiting to help you! Superfast, super-efficient!

Inconvénients :

I still have not learned to use this app in all its depth, but their triggers and segmentations are amazing. There is nothing not to like in this app.

Andrew
Digital MArketing Manager (R.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Excellent Email Software

5,0 il y a 3 ans

Commentaires : Such an impressive email service and compared to a much more expensive previous system was streets ahead. Granted there are better systems but for us the flows are perfect and for the next level of email campaign marketing you would need to spend a lot more

Avantages :

The ease of set up and the ability to see results against the campaigns. it was up and running within 24hr and their onboarding was outstanding.

Inconvénients :

To be honest very little however some of the email creative can be a little constrained. For the price it really is very good for those on a budget and with smaller CRMs. It may become more expensive if you have a lot of addresses as you pay per email user.

Alyssa
Marketing Lead and HQ Support (É.-U.)
Biens de consommation, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent Email Marketing and Analytics Software

5,0 l’année dernière

Commentaires : I enjoy using Klaviyo. Building new emails is easy (and fun) with their included templates and suggestions. The trainings and academy content helps to continue my professional development and means I am able to continue improving.

Avantages :

Klaviyo is an intuitive software for email list management and content creation that provides helpful analytics and suggestions for improvement. t integrates easily with Shopify. Live trainings with their team are helpful, and their support team for any inquiries makes for a great experience all around.

Inconvénients :

When integrating with Shopify at first, it can be difficult to track where emails are going out - through flows or directly through Shopify. We still have issues with some of this. Some of the training information is hard to implement when you are a company that does not introduce new products often or that has high-cost products.

Connor
Owner (Porto Rico)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The #1 email marketing platform for eCommerce brands.

5,0 l’année dernière

Avantages :

I love the ability to integrate Klaviyo with all the essential apps within my eCommerce businesses to enable extremely powerful automated flows to send the right messages at the right time.

Inconvénients :

I wish the pricing was a bit more comparable to Mailchimp, but when setup properly the results make it worth it. Additionally, I wish the SMS feature was a bit better and more polished.

Ashish
Ashish
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Biens de consommation, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent choice

5,0 il y a 3 ans

Commentaires : Excellent. Their team is also super supportive and quick to respond with guidance. Would recommend Klaviyo.

Avantages :

Before choosing Klaviyo for our e-commerce business, we had done an extensive search of email marketing providers. Klaviyo seemed to have a differentiated set of features that allows more extensive analytics and data on email performance vs other providers. We've found this performance data to be extremely useful in determining what emails are/aren't working and in performing A/B testing. I would highly recommend Klaviyo for e-commerce companies

Inconvénients :

Klaviyo still doesn't have all the features that we'd love to see but they are continuously evolving and launching new tools. For example, their pop-up creation tool is very basic so one typically needs a 3rd party tool to manage pop-ups/forms.

Angelise
Brand Manager (Canada)
Biens de consommation, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Service!

5,0 il y a 2 ans

Commentaires : Our team has used Klaviyo for over a year now and it's great! It has allowed us to increase our email conversion rate and overall revenue!

Avantages :

It is very easy to create unique customer lists and segments with Klaviyo, this makes appropriately targeting customers a breeze!

Inconvénients :

The analytics dashboards can be a little hard to read at times. Klaviyo offers lots of different insights to view and sorting them takes a bit of learning.

Charles
Charles
Marketing Director (Espagne)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Very good email software for ecommerce

5,0 l’année dernière

Commentaires : I'm very happy with Klaviyo, though I sometimes wonder if there's a cheaper and equally as good option. I haven't found one.

Avantages :

I like how detailed the email flows can get, and that you can customize the integration to get the exact flow you are after.

Inconvénients :

It's not exactly cheap and it's priced on the high end.

Kyle
Kyle
Director of Ecommerce (É.-U.)
Utilisateur LinkedIn vérifié
Édition, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

A good, full-featured enterprise ESP solution

5,0 il y a 2 ans

Commentaires : Overall, the experience has been great. I think they hype some of the buyer indicators and data collection, which is fine but nothing special, but it's a great email platform.

Avantages :

The IP warming and migration process was very smooth with no hiccups. The Klaviyo team are experts and it shows. We felt confident in their ability to successfully transition ESP platforms. The product itself is quite good and does everything you would expect it to.

Inconvénients :

Like all ESPs, it has it's own unique idiosyncrasies. No deal breakers, but some of the functions can be a bit clunky.

Carlos
President (É.-U.)
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Klaviyo

5,0 il y a 4 ans

Commentaires : Email marketing. It is the best platform for email marketing.

Avantages :

This is probably the best platform for email marketing I have ever tried. Well, I use it for my online store in order to send twice a week week newsletters to my customers' inboxes. Besides the multiple options that Klaviyo has, which makes it easy to give life to any pattern / combination of emails possibly out there, pricing is really fair, and they count with a free plan as well. Designing is also easy. I have fulfilled all my expectations when it was the time to create emails to be sent to customers. Something that I really like is the local time for delivering emails because sometimes customers have different time zones; if email is supposed to arrive at 9AM, then it would arrive at that time (for customers). Also, I have to mention the extense documentation that Klaviyo has. Customer service is through email, but they always answer back to you in as soon as 2 hours or less.

Inconvénients :

They could make pricing a little more advantageous for their clients.

Matthew
Digital Marketing (É.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

One of the Best ESPs

4,0 il y a 2 ans

Commentaires : Klaviyo has been my rock when doing email marketing of any kind.

Avantages :

It's easy to set things up be that your segments, your campaign emails, automation, or follow through with other programs.

Inconvénients :

Wouldn't work with Yahoo Small Business. It would also sometimes throw junk HTML into my emails for no reason.