Avis clients sur HoduCC

Automatique

Commentaires : Dans l'ensemble agréable

Avantages :

Numéroteur centre d'appel ce logiciel permet de faire des appels

Inconvénients :

Bouffe trop en connexion internet et abonnement peu cher

le logiciel de centre d'appels qui vous simplifie la vie

Avantages :

Une intégration transparente avec votre CRM et d'autres outilsUn suivi en temps réel de la performance de vos agents et de la satisfaction de vos clientsDes rapports détaillés et des analyses avancées

Inconvénients :

Jusqu'ici pas de réels problèmes, Il a tout ce dont j’ai besoin pour fonctionner efficacement

Full Featured Call Center System

Commentaires : It's been a great ride

Avantages :

IVR capabilities are top-notch - very flexible and easy set up

Inconvénients :

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Best and Stable Omnichannel Solution

Commentaires : We are happy with Hoducc as it provided all the features we wanted that time when we moved to Hoducc. Reporting, monitoring, recording, configuration, and stability of solution.
Now requested to add more features in the solution and their R & D is working on that hope we add that soon in our solution.

Avantages :

Available functions and features work very well, you did not need support help for months. Before Hodu cc we used a product in which was issue with reports and function were not working properly which impacted our business a lot.

Inconvénients :

We have incoming traffic mostly and for that few features need a popup for incoming calls and the call will be picked with a keyboard shortcut and Hoducc team promised that he would provide it in the upcoming versions.

Contact center solution

Commentaires : 85 % satisfied

Avantages :

Easy to use to and its run with minimum resources

Inconvénients :

User interface need to enhanced, as its seem outdated

Multichannel Solutions not only voice

Commentaires : It is an excellent solution for call center and for the administration area (support hard phone), easy, very easy to integrate with SIP Trunk, SMS Channel, Whatsapp, FB, Twitter and campaign administration for voice, sms, whatsapp, administration of IVR, call disposition (termination code), permissions and roles for the user, and the best includes a Basic CRM, but it is possible to integrate with other Commercial CRMs.

Avantages :

Easy administration, integration with different channels. Voice, SMS. Whatsapp, social network and use on one screen with agent.

Inconvénients :

administration list (leads) for dialer Jobs.

Overview of HoduCC performance

Commentaires : To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

Avantages :

Its web base and easy to adapt by new agents.

Inconvénients :

The reporting is not well detailed which doesn't make reporting easy.

My Opinion

Commentaires : At the start, not so good, but there has been progressive improvement

Avantages :

Least time taken to implement the solution

Inconvénients :

Customer service from the local vendor in terms of support

Technical Manager

Commentaires : hoducc platform is good for call management and related features, except issue of integration of third party is more complicated and not allowed end users to manage the integrations.

Avantages :

Recurring Support and Hi price per agents when require to increase.

Inconvénients :

Good Performance Easy to use. Error free.

HODUCC: Best of breeds in ominiChannel Solution

Commentaires : Very Comfortable with the product.

Avantages :

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective.

Inconvénients :

Not yet observed as it currently meets all our contact centre expectations.

Feedback from the Callcenter floor

Commentaires : Have good feed back from head of contact center and users

Avantages :

- Reporting is good - call time and audio - access to backend data is good and - clear voice communication

Inconvénients :

Still using No much down time so no comments

HoduCC - Complete Omni-Channel Solution

Avantages :

The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service.

Inconvénients :

The platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter.

Amazing Solution

Commentaires : It has helped our contact team manage our customers expectations and win more customer trust.

Avantages :

I like the fact that the implementation was easy and fast also the solution is user friendly and is online call center

Inconvénients :

For now, all the features available are all we need for our operation.

Solarisit

Avantages :

Ease of usage and prompt response from support team

Inconvénients :

The re-installation fee is rather high.

HoduCC Review

Commentaires : Overall I have had an excellent experience working with HoduCC. I have found their team responsive when I need them and on time with their product releases. Additionally I have found their releases to be robust and without issues.

Avantages :

Easy to setup, use and configure on the fly. If anything needs to be updated administrators can easily log on and make the changes themselves. The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.

Inconvénients :

Sometimes there are additional reporting metrics we would like to report on that don't already exist however when we need a new calculation the turn around time is very quick.

Ease to use with International quality

Avantages :

It's really very users friendly platform and have maintained International standards.

Inconvénients :

None, there is none of any feature or module which we may rate as least liked

HoduCC is one of the best Contact center Software in the Market.

Commentaires : HoduCC has omnichannel features and hence helps business to bridge the gaps of connecting customers from all available touch points and in any format of voice, chat or video..

Avantages :

HoduCC has incredibly beautiful and engaging User Interphase and the ease of use for both agents and managers are very impressive.

Inconvénients :

It is our flag ship Contact center solution for midmarket and is vey affordable.

Hoducc Review

Avantages :

I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports.

Inconvénients :

The font need to be more attractive as it is currently look dull.

Our Experience with HoduCC

Commentaires : Overall, I am convinced that we have made a good choice by selectin HoduCC and I am sure that we will continue to discover more functionalities which we have not uncovered yet. The team is willing to offer additional support on demand as well if this makes sense for their customers and their products. So far so good.

Avantages :

The Queue & Campaign Managements is nice and easy. The various rights given to users. Creating IVR. Integrating with Telegram channel. Without being an expert in Telephony System, we can have plenty of flexibility.

Inconvénients :

It took me a while to understand the logic of the system and after setting up 4 different trunks with 4 different Telco, I can see that this is not straight forward for someone who is not acquainted fully with digital telephony. HoduCC teams have been supportive during the process though to help us go through this.

HoduCC Review

Commentaires : satisfactory

Avantages :

HoduCC is very user-friendly and has a lot of features that are needed for CRM

Inconvénients :

the CDR often varies with what the service provider shares.

HoduCC Review

Commentaires : Great

Avantages :

Easy to access, log in and navigate when used

Inconvénients :

I dont have any issue with HoduCC, it's a great product

HoduCC review

Commentaires : very good comparing to the price

Avantages :

Functionalities, simplicity to implement ad the price

Inconvénients :

They can make some progress in the openness

Best & most reliable solution in its class

Commentaires : The whole process became easy and efficient.

Avantages :

Feature rich, easy to use and most helpful team to coordinate and work with.

Inconvénients :

We got all and much more than we were looking for

Excellent team and support

Commentaires : Great experience.

Avantages :

Quite user friendly and easy to use and great support

Inconvénients :

Not applicable I have been using this application for long time and found this is good, economical and easy to customize

HoduCC Review

Avantages :

Product is easy to use and to integrate with CRM

Inconvénients :

Set up and integration was difficult with my team. Took too long to set up with my team on the ground.