Love Pruvan----but, customer service needs an overhaul.

Publié le 09/02/2017
Peggy A.
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love the app, my only complaint is customer service needs an overhaul. I'm paying for app and have to wait up to 24 hours for a response. When I'm in the field I need immediate help. Having to wait for a response is very frustrating. It isn't like the "cable company" or anyone else where you can read a book if your cable goes out. My job comes to a standstill if my Pruvan isn't working. Hate having to submit a "ticket" or leave a voicemail and "we'll get back to you within 1 business day" More times than not I don't have an extra "business day". My jobs are on a deadline and I work weekends too.

Avantages: So easy to use, saves so much time. I don't have to download pictures from a camera to my device then upload to the job order.

Inconvénients: lack of customer service

Awesome App Streamlines Business

Publié le 28/11/2016
Jeff A.
Owner
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Pruvan allows us to send photos directly to our office staff from the field. Work is submitted immediatly from the field and the photos include geo coding which most clients are now requiring. With our intergations new orders are added to our queue with one click of the mouse. We have used other photo apps however this one is the most user friendly and most reliable.

Avantages: How fast photos make it back to office.

Inconvénients: Have to logon to refresh intergations

This has saved my life!

Publié le 08/02/2017
Ricky N.
Owner
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I think this system is amazing!!! Before knowing about Pruvan I would spend hours and hours every night uploading photos. I lost time with my family because it was double the work but now it's so easy and quick to do it right there and now when I get home I'm actually done working! I recommend this service to every vendor I've come in contact with. Thank you so much for your services. We truly appreciate it!!!

Avantages: How much time it saves me.

Inconvénients: I have not one con. EXCELLENT software!

My Most Valuable Tool

Publié le 02/11/2016
Gerald R.
Owner
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I've been using Pruvan for 4 years now. It has been the most valuable tool I have. In a business that relies on accurate photos with time/date/location it is the best. On the office side it is so easy to create orders to your own specifications. It's nice to be able to create the order, shoot the photos, and even take your work orders to invoice. Pruvan has definitely been worth every penny, and it's not expensive.

Avantages: Ease of use.

Inconvénients: I have yet to find anything not to like.

Pruvan works for me

Publié le 08/12/2016
Christa T.
Contractor
Construction, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I like the program. I just wish some of the workorders were wrote so u could undersyang what needs to be done or not. I hate the ones that are broke down and u have to take certain pictures at certain times.

Avantages: How easy it is to use.

Inconvénients: When u have to stop what u doing to take pictures that won't let u move on to the next pictures while u want to finish that job.

Pruvan preservation

Publié le 07/02/2017
Danielle R.
President
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It's a great idea for the option to have subcontractors that don't work on a regular basis to pay for what they use. To have pictures upload in real time is a blessing for contractors as well as coordinators it's a great software I really enjoy being a user.

Avantages: I love not having to upload pictures and my coordinators able to see what I am seeing when I'm on site. It's a blessing.

Inconvénients: Sometimes projects don't appear and you have to create a tab and manually upload into system after a hard day at work.

Pruvan

Publié le 02/04/2019
Cindy E.
Contract Administrator
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The ease of receiving and reviewing photos from the field in in the office almost.

Inconvénients: People without technology skills job set up on field may be a bit challenging

Needs full import on iPhone

Publié le 07/02/2017
Steve D.
Field Inspector
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The app works very well. It is very inconvenient to have to use a PC to do a full import. Having a feature to complete a full import ditectly from the iPhone would save time and keep work orders accurate. I hope a future update would include this.

Avantages: Ease of use.

Inconvénients: Can not perform a full import on iPhone. Very inconvenient to have to use a PC for this process.

Property preservation must!

Publié le 04/11/2016
Joshua M.
Ownee
Immobilier
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This product saves me about 30 minutes of my time daily. I don't have to move photos from a digital camera, compress them and then sort them. The software does it all.

Avantages: Time saving.

Inconvénients: The web portal is a bit combersom

This program is a total waste of your time and resources

Publié le 02/10/2018
Paul G.
Owner
Construction, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
1/5
Note globale
1 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have realized little to no benefit other than the ability to check in via GPS. Mostly this app just takes a whole lot of time and energy to send photos I can send in a zip file. I would recommend that you avoid having to use it at all costs. I am so frustrated with them and their service that the rising price is just an insult.

Avantages: Nothing, this program is a complete waste of your time and energy.

Inconvénients: The customer service is not available until they feel like responding. The app constantly has issues aside from taking a lot of time constantly to setup, edit, and assign projects. When the customer service finally does respond they give you directions that are incorrect and hard to follow. I currently have over 5200 photos from 9 different devices and 27 projects in limbo. Now going on 3 days.

Pruvan review

Publié le 08/02/2017
Edward W.
Owner
Construction, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall the program is ok, just does wierd things sometimes and figuring out the interface between the pruvan direct program and the App.

Avantages: being able to complete the job in the field.

Inconvénients: Not enough options for explanations

A sense of security

Publié le 08/12/2016
Balfour P.
Owner/Operator
Construction, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Every time I contact the helpdesk I get concise and easy to understand answers to my questions, which help me feel confident going forward with the work and I appreciate that. Our schedules are full and we always have new things to learn and deadlines, so knowing I can count on the helpdesk makes my work skills improve daily as a new vendor with BLMCo.

Avantages: Ease of use and not having to fill out a form on the computer. Just using the phone is
great.

Inconvénients: When things upload from the phone, I'd like it to say it was uploaded or completed
successfully.

Pruvan experience

Publié le 07/02/2017
Johnnie R.
Owner/operator
Construction
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Been in business for 30 years started with pencil and paper this program with Pruvan has been a giant step for me and our company.

Avantages: The quickness of the whole operation

Inconvénients: Takes to long to talk to live help when needed, software is great for a old timer need help on occasion

Much better than the way we used to upload

Publié le 07/02/2017
Jack H.
Owner
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: 98% of the time everything is seamless. Once in a while files won't upload properly and you may need some help. Customer service is tough to get ahold of, but they will always call you back in a reasonable amount of time.

Avantages: Ease of use. Great time saver.

Inconvénients: Customer service can be slow.

Ease of Pruvan

Publié le 07/02/2017
Scott C.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: After using Pruvan with our contractors and subs we have been able to complete work orders more accuratly and on time, with automatic review from out in the field its quick and easy. Especially covering 3000 sq miles of a island!

Excellent and helpful

Publié le 07/02/2017
Diana G.
Owner
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Had awful time getting set up but the support staff walked me thru and made it easy and getting ready for first job. Letting them handle paperwork makes it simpler

Avantages: So easy to use

Inconvénients: Jump around to get all list

Great work order system

Publié le 07/02/2017
Ryan H.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix

Commentaires: Pruvan is by far the most efficient work order system I've ever used. Photo quality is extremely clear and uploads EXTREMELY fast compared to its competitors.

Good Quality

Publié le 08/02/2017
Mark B.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: After all of the bugs were worked our we have very little down time. It is much easier to take pictures on the projects and not have to upload them.

great service

Publié le 23/02/2017
Chris H.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: love everything about pruvan, great reasonable price. I've had a pruvan for a few years now and it saves me plenty of time and hassle.

Fast photo taking!

Publié le 26/12/2016
Joe S.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: Saves me hours a day. Very easy to document bid work and share with customer I get fast approvals before I leave job site. .

Greatest app

Publié le 04/11/2016
Othon K.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: I have been using Pruvan for 5 years best decision I ever made, thevphotos are actually in real time