Avis clients sur Rhino Fleet Tracking

Solid GPS System with Good Reporting

Commentaires : I have used Rhino Fleet Tracking with one of my largest clients for the past year and it is hands down an excellent GPS system. It shows the management staff how fast drivers go (average speed), the top speed they drove, if they like to slam on their brakes and so much more. We can see if they are leaving their trucks on or turning them off while on job sites, I mean it gives us a lot of information. In the end it is much better and stores more data than other GPS systems we have used. It does eventually appear to drop data out of their system allowing you to only run reports for the last 6 months or so, but that said it is way better than the other system we used that only allowed us to look at roughly 45 days of historical data and was much more expensive. All in all I definitely think it is worth a look for anyone serious about tracking their vehicles with GPS.

Avantages :

- Excellent GPS system with great built-in reporting - Easy to see trucks in the field and get live data from what is going on - Can filter and isolate vehicles or drivers through filters - Allows you to review prior days and see driver routes on a map to increase efficiency - Reports can be exported in Excel and other formats for archiving and importing into other custom reports/tracking systems

Inconvénients :

- All data from the system does not appear later so you need to download the data you want to keep to view it years later. It does give you a really good time frame but eventually the data seems to drop out where you cannot get it anymore.

Best Fit for Plumbing Service Company

Commentaires : after working with several other vendors of fleet tracking over the last 20 years, I have seen/experienced a lot of different systems and the differences between the system..... lucky for me, when i relocated to SC for another opportunity at One Call Plumbing, I was fortunate to find Rhino while searching tracking solutions. you see, even tho i had used 4-5 other ones, i was still on the hunt for one..... so very lucky to have found Rhino.... since then, I used them on another shop I owned / aquired in NC, had several industry friends convert over to "my people" aka Rhino and will not stop using or referring Rhino.... my only fear would be that one day they would for some crazy reason stop offering their service, sell to another vendor, or change something that would make this tracking solution dream end....seriously.... it is so very refreshing to NOT have to worry about fleet tracking - I never have issues or concerns - dispatch and managment use it 24/7 and there are no issues ever !! lotsa love for Rhino !!

Avantages :

this is by far the best system i have found over the last 20 years of running service companies, great value for product, easy to install, software easy for dispatch team, maint records/reminders neat,simple,clean and the tech support if ever (maybe 2x in 5years) was OUTSTANDING as they get it up and running super fast. The cost is also amazing, super affordable, has allowed me to put trackers where I would normally "hold off" on prior tracking vendors due to cost....this keeps us current, safe, productive and running smooth. My operations would absolutely be less productive if we were not with Rhino..... Rhino for Life !! Thank you to all the Rhino Team Members - you are making a super positive difference with One Call Plumbing and I would bet the other clients of yours would agree 100%

Inconvénients :

none, seriously, I can not think of anything that would be a "con" or even suggestive improvement..... keep up the good work Rhino ! and Thank You !!

Disappointed and cancelled service after just a few weeks

Commentaires : The whole thing was an abject failure. We cancelled the service and will be sending all hardware back.

Avantages :

Unfortunately there were no aspects of our experience that met this "like" criteria. The initial sales conversations were great. We believed we were getting a solid platform for our asset management solution. I believe the base GPS tracking is functional and it did provide the fundamental data.

Inconvénients :

No clear expectations were communicated. After sale communications and support was some of the worse ever experienced. Units were to be configured and were not. 3 of 4 provided battery powered units never did work. Wiring was sketchy and we were not informed that the wiring harnesses were taped together "as a guide". The iButton key fob serial numbers were also pre-populated incorrectly. Driver IDs were never reported in most areas. Issues were never resolved in a timely fashion and Rhino didn't initiate communication regarding status, we always had to contact them to find out what was going on. When we said we would terminate service there was no hesitation or offer from sales, support or their Director of Operations regarding possible remediation, just - OK send it all back.

Knowledgeable Sales and Tech Staff who work together in tandem to make a Great Product

Commentaires : If you have been on the fence about whether to try fleet tracking devices, then I would absolutely try this one. If you are in contracts and getting charged for extra and extra and don't get to talk to real people that have solutions immediately, then you need to switch. Easy to install. Easy to Track. GREAT PRODUCT and STAFF!

Avantages :

We are small, but growing business. You don't know when the ups and downs can happen with staff, jobs, and business in general, but Rhino Fleet has pricing plans and the ability to adapt to those all those achievements and struggles without trying to take extra money from your business by making you sign contracts and buy out contracts. We have used this service for just shy of a year. We started with 4 and added 2 more. Product works great and the Rhino Fleet STAFF answers any questions, issues, or concerns with a superior sense of urgency and care (and it's also usually the same people you are talking to *super plus). Great buy for us.

Inconvénients :

I would make sure that when you sign up to be sure to look at the real time refresh you sign up for. They have various levels of refresh, which understandably will cost different prices, but I missed that somewhere when we first signed up and didn't realize we were on a 2 minute lag, instead of 30 second lag. When I discovered this the staff was more than willing to help get us to the right place we wanted to be real-time. There are a couple glitchy items with the newest app, but if you call the service/tech team they will tell you exactly what to do and you will NOT be transferred several times and the problem is resolved immediately.

Friendly Staff, Fantastic Service, Tremendous Uptime. You could not ask for better service.

Commentaires : Tracking more than 500 drivers across the United States

Avantages :

Tools that easily allow us to track our drivers in real time and even allows us to see if there's anything amiss with their vehicles.

Inconvénients :

Saying there's something that I like least about Rhino's product is like asking what you like least about your favorite dessert. You really can't not like something about it... except the calories. Rhino spoils us on our services. Running drivers in the hundreds out in the field there will be times when tracking services go down (anyone in the tech field can tell you this, it's just a fact of life) however, Rhino responds to these issues whether they be in the middle of the afternoon on Wednesday or three in the morning on a Sunday. They recognize and find the issue and get it fixed rapidly. So I'm spoiled. Coming to expect that level of professional courtesy from every vendor we work with leaves me sorely disappointed.

Rhino Rocks!

Avantages :

I own a food truck and use the tracking equipment to tell my customers where my vehicle is located so they can come to my current location. It not only helps business, it helps me know that my employees are where they are suppose to be. It also lets me know if they are safely driving while my company name is plastered on the truck. Rhino's customer service is top notch and they are always extremely helpful when I need something. If you are looking at other companies, run away! Rhino is where you need to be.

Inconvénients :

I haven't found anything I don't like in the 2 years I have had their service.

Works exactly how we need it to!

Commentaires : More accountability and peace of mind. Has certainly paid off!

Avantages :

Customer service, although rarely needed, is great Easy to setup (OBD Device) Alexa integration is cool, although I haven't needed it too much as we don't switch drivers to different vans, etc. Can utilize Google Streetview within their program

Inconvénients :

The towns show up wrong; sometimes when you look at past history it will show a random town and the only way to know is by the road name where that device is. Also, I would use the hard-wired version next time as drivers conveniently pull out the device when they want to and say it "fell out".

Used it for years

Commentaires : Overall, it is a good GPS to use. We liked it in the beginning and then the change happened in their operating system.

Avantages :

In the beginning it was perfect. as we grew it seemed to be able to keep up with us.

Inconvénients :

When they changed the beta program it seemed to be more of a chore to use. It was more work to input maintenance, and oil changes.

J-W Power Company

Commentaires : The utilization of Rhino has allowed to have a better idea of the daily location and use of one of our most expensive and libel assets - company trucks. We have witnessed improvements in employee driving and more attention by those drivers to their company and personal driving habits.

Avantages :

Customer service is quick, easily accessible and always helpful!

Inconvénients :

Speed limit discrepancies between the system and actual posted speed limits.

Rhino Fleet Tracking review

Avantages :

Nice GPS tracking and live updates constantly. Alerting when drivers are running out of hours

Inconvénients :

Requiered backup data. Hard to customize setting.

mixed review

Commentaires : Devices help us locate our equipment but do not give us real-time update on the location of the equipment. This was really important when a piece of equipment was stolen and we couldn't get an update on the position for 8 more hours.

Avantages :

Easy to install and initialize. Fairly accurate on the location of the device.

Inconvénients :

No realtime updates and the customer service is horrible. Takes forever to get them on the phone and when you do they take a message and say they will call you back. I have waited over a week to get someone to call me back about case number that was submitted. When talking to tech support and sales don't agree on some of the options available.

So far so good, still learning the system Beverly was a big help.

Avantages :

I like the text alerts if someone is speeding and the geo fence option. It would be nice if the mobil app had a few more features. But it seems pretty good for a quick glance. Installation of the units couldn't have been easier. Customer service has been top notch so far. Keep up the good work.

Inconvénients :

There seems to be a problem when you try to customize your vehicle. The drop drown list only allows you to pick from four or five types of cars and won't allow you to type in a specific model. One of my guys drives a subaru and a ford E-350 Cargo van. Cant input those options. Should be an EZ fix for your software boys.

Aerial Signs Review

Commentaires : We have a large monitor set up in office so everyone can see where the vehicles are each day. It has enabled us to better monitor how the techs spend their time - even where they spend their lunch breaks and if they are exceeding their allotted time.
We have used the satellite feature a few times calling the techs out that we know down to the parking space where they are. It is very cool.

Avantages :

We use the software to keep track of the techs when they are out on the road, it has been very helpful in monitoring their activity and seeing how they treat the vehicles.

Inconvénients :

We had some bumps at the beginning needing more specific trackers for the cranes but once everything was ironed out we have not had any problems since.

Rhino Fleet Tracking Review

Commentaires : So far it's working good. The only issue is that we had to turn up the sensitivity on a couple units and now it's a little harder to track the events. The ones that are functioning more accurate are easy to see when the vehicle turns off and on.
We especially like being able to see when are employees start and finish a job. Also the ability to know when they are speeding and how fast.
Jeanne was our rep and she did a good job of training us and helping us work through the kinks.

Avantages :

Ability to track our vehicle down trace it's movements.

Inconvénients :

When looking through events, I wish there was a simple view to easily see where it was turned on and where it was turned off instead of scrolling through all the path points of movement. When a vehicle travels about 2 hours, that's a lot of scrolling. It's useful to see the path, but wish there was an option to simplify and only see start and stop points.

Terrible experience!

Avantages :

Bought this product with a seller that told lies about the product! Later the manager calls saying that you have a monthly fee. Looks like a scheme. You buy something and receives another.

Inconvénients :

The company doesnt worries about the costumer! They just want their profit! Dont recomend. There surely is something wrong because at the end you pay for something that you cant use.

Google Maps outdated

Commentaires : The only complaint I have against this program is that the Google Map is outdated with current posted speed limits, which was our main reason for purchasing a program. I'm constantly having to change my speed limit requirements otherwise I have over 200 alerts (literally) in my email box. I have submitted numerous updates to Google Maps and was wondering how long it will take before the information is updated. If you know anything else I can do, please advise me. Thank you.

Avantages :

It is easy to use and has lots of options.

Inconvénients :

Google Maps does not have current speed limits and as a result I have to investigate each speeding alert which can be time consuming.

Top Notch

Commentaires : Outstanding value, prompt response and terrific customer service.

Avantages :

From day one it was very easy to use and provides more than adequate customization.

Inconvénients :

I had no difficulties in the implementation or setup.

Excellent Value and Easy to Use

Commentaires : I have used Fleetmatics, Fleet Complete and Azuga. No one has a better price or a better service. Rhinos Support team is very friendly, fast and knowledgeable. I have used you guys before with another company and It was a no brainer when asked buy my Boss who we should go with.

Avantages :

It is very easy to use and is flexible for all types of fleets

Inconvénients :

Nothing I like the software. Nothing else to say!

Very easy to understand and user friendly.

Avantages :

I like that it's very easy to use. I can go right in and get the information I need within seconds.

Inconvénients :

I don't have any cons to complain about. I am very happy with the investment the company made to purchase the services.

easy to use .

Commentaires : good

Avantages :

easy to use and program .easy to install

Inconvénients :

I don't like how if it get disconnected we don't get alert asap .

It's always nice working with their executives and they provide excellent customer service.

Avantages :

Easy to use and people in this Company are great. Wonderful people working in this company and very friendly

Inconvénients :

I never anything like in this software that I can say idon't like. Easy to print miles from the software and very very friendly software.

Excellent exp. Low $ product.

Commentaires : I can track my employees and be confident they are on task or correct them if they are not.

Avantages :

I've only used the product for a few days so I can't say what I like most just yet. I researched tracking devices for quite some time before I went with Rhino. I like the fact that I don't have to commit to a term contract. Everyone that I have communicated with has been awesome. Prompt assistance and communication is important to me as a business owner. I'm considering getting devices for 10 more vehicles based upon the experience so far. The tracking itself is extremely easy to use which is also important to me.

Training was very informative.

Avantages :

Bread crumb trail and speed alerts options. The ability to select posted or set your own speed alert is a plus.

Inconvénients :

Braking alert. I am still a little confused on what makes the braking alert go off. My assumption is the timing in the drop of your speed.

Quick, easy, and manageable right from my phone is great!

Avantages :

The fact that went over everything so precise, where I didn't have to ask questions shows she knows the product and is well informed about all the little details in the applications.

Inconvénients :

I didn't like that I was limited in how many times I could refresh to see where my fleet was going. I understand 360 is a lot, but what if I needed more. Seems unrealistic if I pay every month for them but I'm limited in situations that might have a high whereabout sensitivity.

Rhino Fleet Tracking

Commentaires : customer service was great!

Avantages :

price point was good and the customer support was good

Inconvénients :

user interface wasn't the best and managing the devices online was a little cumbersome