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En savoir plus sur Tokeet

Tokeet est une solution complète qui simplifie la gestion des locations saisonnières, de la prise de contact à la restitution des clés.

En savoir plus sur Tokeet

Avantages :

The calendar views are so easy to use and they help a lot my staff to see all the incoming guest in the properties that I admin.

Inconvénients :

The support is arrogant and not user friendly. They say you can "migrate" to symple- you can't you are just asked to sign up and start all over again.

Tokeet - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
3,9
Fonctionnalités
3,7
Rapport qualité-prix
3,9

Probabilité de recommander le produit

6,8/ 10

Tokeet a reçu une note globale de 3,8 étoiles sur 5 d'après 146 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (146)

Selenia
Selenia
Particular (Porto Rico)
Utilisateur LinkedIn vérifié
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent product

5,0 il y a 11 mois

Commentaires : It's a great help in keeping rentals organized/scheduled. It saves me a lot of time. It's almost like an assistant.

Avantages :

It is an easy to use product. I like it because individuals like me can use it to schedule Airbnb rentals.

Inconvénients :

So far, I haven't found any dislikes, but I'm still pretty new to the system.

Mabel
Entrepreneur (R.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great software tool

4,0 il y a 4 mois

Commentaires : It has been very positive and enables me to run my business with less stress

Avantages :

It’s easy to you, versatile and the team provides great support

Inconvénients :

Some of the steps were a bit complex to follow

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Very bad customer service

1,0 il y a 7 mois

Commentaires : TERRIBLE. I would rather spend money on a worthwhile platform.

Avantages :

None, really. Terrible customer service and the people I've reached out to are leaving the company

Inconvénients :

The team wasted so much of my time. We've tried to contact customer service multiple times. Waited in lobbies for forever only for them to leave us hanging all the time. I've not spoken to any rep to this day.

Ben
Director (R.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Simple and Easy to use, amazing customer service.

4,0 il y a 3 ans

Commentaires : Overall very good, it brings together everything I need. I'm about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend.

Avantages :

The product overall is very easy to use, and does provide essentially a one-stop service. It's certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only.

Inconvénients :

The limited 'core' tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA's individaully. This isn't a problem if you're building your business though as it allows you to check everything yourself. Other channel managers that 'auto upload' tend to make mistakes. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren't possible and development tends to be focused on big products rather than small wins.

Ernest
Director (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Tokeet is to say talk about it.

5,0 il y a 4 mois

Commentaires : I think they are the best so far I have met while travelling my business road. Every aspect about them is top notch and that assist to your business so good as well because their profound touch has a ripple effect making things better for your business.

Avantages :

Their staff are very professional and very quick to respond to the problems you have alerted them through different channels of communication. They go at length to try and solve your problem satisfactorily.

Inconvénients :

To be honest I am yet to find anything that I least like.

Henrietta
Assistant manager (R.-U.)
Immobilier commercial, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excelente customer service by [sensitive content hidden]

5,0 il y a 3 mois

Commentaires : I am really happy with Tokeet and Igor makes it more likeable as he makes extra miles for us every time we asking him for something.

Avantages :

I love that we alway get help from Tokeet when we not sure of something

Inconvénients :

That is logs mi out from the app all the time

Ján
Ján
Managing Partner (Australie)
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Irresponsible company with shady practices

1,0 l’année dernière

Commentaires : It is a basic PMS with basic functions, such as Channel Manager or message automation. However, after speaking to a couple of previous Tokeet users, their channel manager has large double booking issue, which has not been solved to date (although they claim different and would tell you anything to sell you stuff). There are much better options on the market, with better functionality and reliability, and for less bucks.

Avantages :

They have a basic set of tools for property management, althoug it gets quickly expensive when you use all the stuff - more expensive than their competitors. They claim to have a good support, but really no issues are being solved.

Inconvénients :

I was lied to several times during the pre sales. [sensitive content hidden]., their sales guy even missed first scheduled call with me, without an apology and came late to a re-scheduled one, which was huge waste of time on my side. They also claim that they are a large multinational company with main office in the US, but that office is nowhere to be found and there is pretty much one person responsible for everything [sensitive content hidden]. I would not recommend their service at at all - shady company with shady practices. When I wrote a review on a different website for them, their [sensitive content hidden] tried to take the review down claiming that they never spoke to me. Totally ridiculous, save yourself time and try a competition. I would suggest you Hostaway, Hostfully or OwnerRez, based on my extensive research and what I tried.

⭐Jason Lee
⭐Jason Lee
Partner (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Best-in-class by far

5,0 il y a 7 ans

Avantages :

These guys run their business as true professionals and build state-of-the-art, well-designed, modern software for both web and mobile. I have evaluated over 10 vendors in this space, tested thoroughly at least 5, and found that Tokeet provided me the best-in-class solution to help me manage my properties on Airbnb and take the next step to scale the listings and drive more business through other channels. PROS: Superb mobile app with great set of features Superb calendar, with numerous ways to view reservations, check ins and check outs Simplest way for cleaning crew to view check outs within any software I've seen thus far. Web UI is modern, fresh, usable, best I've seen in this category Superb messaging automation for communication SMS triggers to guests included! Automated website for reservations is up-to-par, and above average (I've still yet to really test it out) Channel manager looks legit, although I'm only using for Airbnb at the moment Support team is very responsive, and will go to many lengths to address issues. Extras: great invoice system Payments with Stripe AND Paypal are super easy to setup. Owner Management Portal looks attractive as a feature, although I've not yet used. They have Reports too, I've not yet used. Guests management -- you can add in extras like additional emails, follow/up (i.e. star it), notes, flight info, etc.

Inconvénients :

Would be nice to see more work with their tasks for cleaning crew, to automate/sync tasks based on reservations. However, their check-out calendar day view is quite simple to view in the mobile app for the crew. The Inquiry Inbox needs some work, it doesn't stay sync'd/refreshed to new messages all the time. They also have a Messages Feed, which needs to be integrated into the Inquiry Inbox better IMO -- not sure why they are separated views. However, at least I never miss a message with both views. I was hoping to see more robust APIs, but then again, their feature list eventually was good enough such that I didn't need to write any additional API integrations calls as of yet.

Réponse de l'équipe de Tokeet

il y a 7 ans

Thank you Jason for your great review and partnership! We are committed to making Tokeet the best vacation rental platform in the market today. We have been hard at work on a series of exciting additions and products--which we will start to roll out throughout 2018.

Allan
Allan
Director (R.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Tokeet for Holiday Lets

4,0 il y a 2 ans

Commentaires : Very effective at managing cross channel bookings.
Reporting tools are good.

Avantages :

Very easy to implement and integrate. Decent website builder. Invoice management and payment tracking is very good and is managed automatically.

Inconvénients :

Automation features come at a premium price such as automated guest messaging. Fewer API integrations with other systems and software than some competitors.

Réponse de l'équipe de Tokeet

il y a 2 ans

Yes, we chose to unbundle certain features in 2019 so that customers can buy the parts they care about. Plus, per-rental pricing doesn't make sense for all the products. We have been actively pursuing more API partnerships for more than a year. Please check tokeet.com/integrations for the latest list.

Nadiya
Nadiya
CEO (Jamaïque)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Looks great at the beginning

2,0 il y a 7 ans

Avantages :

Customer service is friendly. Looks user friendly. Lots of cool features (like templates), but most sites like airbnb have them anyway and I dont use them as i prefer customizing my responses.

Inconvénients :

Tokeet is nightmare. It looks great at the beginning. But when you start using it, you understand all limitations. Main reason i picked it was synchronization. It is not real time and often delayed. Sometimes even fails for days. Mobile version is worst. It doesnt update reservation. You have to search by name. Also direct messages on Tokeet give no notifications. Calendar doesnt show manually blocked events on mobile. Development team promised to fix it 6 months ago. Still nothing. SEO is bad Your website built of their limited template wont show on google. Also, when reservation is made on expedia or booking.com, calendar gets blocked but you the credit card provided is often fake And it takes time to cancel reservation, meanwhile your calendar is kept blocked unless you manually clear it up. It is very bad especially when it happens on the dates close to the current date as nobody else can book. Calendar is very difficult to work with. I m switching back to blocking calendars manually. Overall if you are a small property management or individual property owner, dont waste your money.

Shane
Manager (Indonésie)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Tokeet is a great product - support is amazing

5,0 il y a 2 ans

Commentaires : Great product

Avantages :

Easy to use - live chat back up service is brillant

Inconvénients :

I like it all - service product - everything

Krystal
Canada
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Promising but VERY Disappointing

1,0 il y a 7 ans

Avantages :

Aside from my primary job listed here, my husband and I own two cabins that we rent out as nightly rentals. We use all of the normal channels and were attracted to Tokeet because it looked like it would have the functionality that we need in connecting those channels to track our reservations in one place. Our first impression was good. Setting the cabins up and connecting the channels (Booking.com, VRBO, etc) was super easy. The import/export and/or syncing from the channels seem to work as advertised and makes it appear to be a super promising solution for anyone managing reservations across multiple channels. Probably the BEST thing about Tokeet is that the Customer Support Staff is SUPER responsive. They're located all over the world, so you can get an answer at any hour of the day. They try to help when they can.

Inconvénients :

Our cabins are primarily busy throughout the summer. All told, we're not taking a ton of reservations right now and because of that, we weren't able to really give Tokeet's features a serious 'test' of capabilities during the 14-day trial. At the beginning of the trial, it was immediately clear to me that Tokeet lacked basic functionality in how the system handles 'Tax' calculations. If you assign a tax, will be applied to ALL rentals. For us, some rentals are taxable and others (rentals to the government) aren't. That would be fine if it allowed me to edit amounts after the fact (perhaps on the Booking Details page), but the system doesn't allow any editing of tax numbers. Even if the tax fields allowed editing, it doesn't seem that the Reports tab has any specific tax report. We got through the trial, figured out some workarounds to the Tax problem, and decided to purchase the annual membership because the channel integrations still made it an attractive option for us. Within a week of purchasing it, we had a slew of reservations roll in and we got to put it to the test a bit more. Many of our reservations book months ahead and we only require a deposit to hold the reservation and then we take the balance of the transaction upon check-in. Tokeet has no way for us to enter a flat rate or percentage deposit. We can only mark the invoices as PAID, UNPAID, or CANCELLED. A SUBMIT PAYMENT option would be all that it needs. Customer Service suggested that we create separate invoices for separate payments, despite the fact that partial payments are available for guests to select if they click an invoice link and pay directly from the invoice page. That shortcoming (on top of the TAX field problems) was the deal breaker for us. We had literally been paid members for about a week and we reached out to Customer Service to request a cancellation and a refund of some sort. Customer Service informed us that they don't do refunds and that we're stuck paying it. I do not recommend this program to anyone. It's a shame that such a quick, responsive Customer Service team is being wasted on a program that falls short in the areas that matter the most. I didn't get the impression that our concerns were put forth towards developing Tokeet into the solution that it really could be. It's a shame because Tokeet is very close to being a truly viable and attractive solution. Instead, it feels that they may have just created a shiny, attractive mock-up that they can hook people to pay for and then they aren't willing to stand by it by having a reasonable refund policy or really turning-the-screws on their developers to start working on their shortcomings.

Réponse de l'équipe de Tokeet

il y a 7 ans

Thank you for taking the time to write your review; we really appreciate your feedback. Through 2018, we are working on a set of enhancements to our payments and invoice options. Today, you can specify taxes at the property level, or for individual invoices. We also offer an integration with Stripe and PayPal that allows you to charge guests directly in Tokeet. Also thanks for a shoutout to our world-class Customer Success team! The team is available 24 hours a day on live chat and email, as well as via our daily "Tokeet Academy" webinars. We will take the time to learn and improve based on your feedback. Thank you and we hope to be of help in the future!

Francis
Francis
Founder (R.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Double booked

1,0 il y a 2 ans

Avantages :

I am disappointed to be writing this, I have been with Tokeet for several months and find the system pretty decent to use, and find the support generally helpful and pleasant.However, we had a family of four and their dog turn up at our property last night, and nowhere for them to stay, as they had been double booked (One on Air bnb one on Booking.com.

Inconvénients :

We had an angry family with a legitimate booking, standing on the doorstep of a house that was already occupied.We had to scrabble around to find them alternative accommodation (not easy on a Saturday night around here when they have dog).Eventually, we managed to find them an alternative room at a hotel and convinced them to accept the dog.We paid for the hotel ourselves (as they did have a legitimate booking with us) but lost over £200 in the process so and will doubtless end up losing more from a damaging review.I'm sure there is a technical reason, tokeet will explain to me, as to why this happened but I do see it as a basic failing of the simplest of all the things I expect from a channel manager.I try to be fair, and would include Tokeet's explanation only they have no one available to speak to until Monday.

Mindy
Canada
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Does what I want it to do and then some

5,0 il y a 7 ans

Avantages :

I have one property with 5 units and I currently am listed on airbnb, vrbo, booking.com. With Tokeet, I feel much more confident about adding more channels and being able to keep up. I can't say yet that I'm earning more with it, but assuming multiplying channels is going to lead to increased occupancy, it should just be a matter of time. The APIs and calendar syncing with ICS calendars has been great for me. That was one of my biggest concerns and it has been working great. If calendar syncing was the only thing i was getting out of Tokeet, I would still continue to subscribe. The HELP is wonderful. For someone new to channel management, it made it much easier to get going and start using it meaningfully. I previously had Hotelrunner through Wix and it was dreadful; I can't imagine where I would end up had I kept going with that. By contrast, Tokeet help is meticulous and consistent; it is actually helpful, up to date, and you can get an answer on-the-fly from a live person via chat. I did sign up for the advanced webinar earlier on and no one showed up, but I didn't really feel like I needed it with the availability of such great self-serve support. The INTERFACE is clean and navigable. It's pretty easy to find things and the logic is followable. There have been a couple times where something didn't work or a feature I wanted wasn't available, but nothing earth shattering and some things either got fixed or fixed themselves. The ios APP is great. I suppose it depends a lot on what a person needs, but I like to use it for checking availability and it is great. I've never had it crash. Tokeet is obviously a well-thought-out product and I look forward to using it more and more.

Inconvénients :

The learning curve is steep, but that just is what it is. I haven't used all of the features but I look forward to learning and growing as I continue to use it. I have no plans to look at anything else.

cristin
CEO (République dominicaine)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Good But need to merge functions

4,0 il y a 3 ans

Commentaires : Good; i like and use it for a while.

Avantages :

I like you have all that you need but you need to be an expert to understand all the different features.

Inconvénients :

Too many different integrations, they have to merge them all into a single dashboard.

Réponse de l'équipe de Tokeet

il y a 2 ans

We do our best to provide good help documentation, videos, and 24/7 chat/e-mail customer support. We also offer free webinar training for every product and onboarding sessions for new customers. Having said that, I have seen some problems arising from incorrect configurations which means our process and UI are not yet perfect. But we do have an ethic of continuous improvement that as a software veteran, I find impressive.

Scott
Director (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I have been using Tokeet for over 3 years

5,0 il y a 3 ans

Commentaires : I host over 13 holiday let apartments and I have used Tokeet for over 3 years and it handles my work perfectly. Highly recommend.

Avantages :

Great software, I especially like the add-ons/additional services. I currently use 3. Excellent customer services, tokeet are very quick to reply and answer my questions even on weekends.

Inconvénients :

Can be complicated when you first use it but their teams can help you and they offer free training sessions.

Mitchell
Property manager (R.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Do Not Use This Software!

3,0 il y a 5 ans

Commentaires : I used to really like the software but how they have been over the double booking incident, I would not recommend to anyone at all!

Avantages :

I really liked the ease of use and layout of Tokeet and seems like a lot of useful functions.

Inconvénients :

Allows double bookings to take place and then when you try and find out why, they don’t help or tell you anything. I had a double booking and had to re house guest, I spent out a lot to do so. Customer service is terrible, like really bad!

Réponse de l'équipe de Tokeet

il y a 4 ans

This user experienced a double booking that was ultimately the OTA's fault, but he wanted Tokeet to cover the financial cost to him, which ironically was charged by the OTA in question by their policy. At Tokeet we process thousands of bookings a day, and have invested in software that not only processes transactions, but constantly cross-checks multiple databases to pro-actively repair any discrepancies. Double bookings are extremely rare for Tokeet customers, and no channel manager can guarantee they will never happen, but asking us to fund makegoods for the entire industry is unreasonable.

phil
owner (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent central dashboard for short term rental owners with multiple units

4,0 il y a 5 ans

Commentaires : Great software. It doesn't do everything but this is a young industry and most products are incomplete.

Avantages :

Brings together reservation information from multiple platforms into a central dashboard. Allows a business to manage multiple short term rentals on multiple platforms from a single interface. Also enables a business to book reservations directly

Inconvénients :

Doesn't fully integrate with VRBO. Requires an agent level subscription to integration with Pricelabs, regardless of the number of units.

Réponse de l'équipe de Tokeet

il y a 4 ans

Thanks for the review, Phil. HomeAway (VRBO) integration is next on deck, and we hope you'll try our own pricing product, Rategenie, which we think compares favorably to PriceLabs.

Jacek
Director (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Tokeet Support

5,0 il y a 2 ans

Commentaires : Hi All
Tokeet support is absolutely amazing, Fakhar help me sort it lots of issue .
Recommended to everyone easy to use and support is amazing from whole Tokeet team.
Thank you
Jacek Silver Service Apartments Ltd
UK

Avantages :

Easy to use highly recommended to everyone

Inconvénients :

Integration ,Easy to use highly recommended to everyone

Sorin
CEO (Danemark)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

An absolute nightmare

1,0 il y a 6 ans

Commentaires : Bad software, bad support team and you will loose your patience together with your money. AVOID!

Avantages :

It seemed to have a good balance of features and price.

Inconvénients :

Have used Tokeet for about half a year but we definitely cannot recommend it for managing different channels. Constantly loosing connections and automatically spamming our homeowner's accounts on email because of it. The interface and functionality you get for the price can seem appealing at first, but the software is poorly designed on the back-end to the point of it being unusable. When you realise that problems run deep and that these are not temporary glitches, you reach out for the customer support on chat to receive copy/paste templated answers that drive you crazy. Their support chat manages somehow to be a far worse experience than a chatbot, not sure how is this even possible. No one in the team has ever been authentically interested in fixing our issues but they keep constantly launching new features without fixing their core ones.

Yeakub
Business (Bangladesh)
Utilisateur LinkedIn vérifié
Bureau exécutif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It was little hard at first...

5,0 il y a 6 ans

Commentaires : A complex but after learn watching the user video looks pretty easy to use.

Avantages :

It was a little hard at first but the app eventually started to make sense to me once i spent a few days just learning all the lingo and watching the help videos. i started using this application because a couple of the owners we manage for were asking for a "portal" to see their house information live. Tokeet has a feature that lets owners log in and look at their individual revenue and booking reports, so I was able to make that happen! I also realized that I've been wasting a lot of time checking all our listings manually every day...

Inconvénients :

You really need to read and watch the videos, it's tough to start but you will get it. they don't advertise it, but there's a help section at help. Tokeet.com that had everything i used to learn...

Jillian
Canada
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Keeps me organized

4,0 il y a 7 ans

Avantages :

The customer service is very good. I generally like the way the program works, and feel confident that my bookings will not disappear

Inconvénients :

There are many steps to input a unit and it is for me quite confusing when it comes to the API, adding accounts, etc. There are few user items that are frustrating but not the end of the world. One in particular is that you cannot group units the way you want, it is only alphabetically. When you are working with dates, if you click back, it takes you back to todays date, it would be nice to stay at the dates you are working with.

Lewis
Director (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Property Manager

5,0 il y a 3 ans

Commentaires : Great tool for pricing management

Avantages :

Tokeet is a great overall tool for organizing my short term rental business

Inconvénients :

Invoice system can be improved, sometimes the invoices are not produced correctly.

Réponse de l'équipe de Tokeet

il y a 2 ans

Thanks for your review, Lewis. We appreciate when bugs are reported and do dedicate development resources to resolving them. We also communicate these fixes to customers via a change log and sometimes direct response.

Marcia
R.-U.
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Perfect for OTA Integration with fantastic customer service

4,0 il y a 7 ans

Avantages :

The customer service is fantastic. They always respond, and are willing to take on board specific needs to ensure the platform runs as their users need it to.

Inconvénients :

Occasionally, there are glitches; e.g. the website builder function is great, and produces a great looking website in minutes. However, when an email is generated from within the website, it is not forwarded on automatically to email system. So, when Tokeet were informed of this, they are looking for a resolution. Very proactive.

Fernando
CEO (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Never go for a software without a proper support

2,0 il y a 6 ans

Commentaires : I have had a terrible experience and i lost money with tokeet. Once they lost the connection with airbnb I had double bookings and my price setting were gone which means everything were so cheap that i got penalised by airbnb because i had to cancel bookings. Tokeet won't take any responsibility for that and its extremely hard to get a hold of them. i had to wait for hours until someone reply to any inquiry and when we need to most where are they ?

Avantages :

works on mobile IOS but very limited and if you need to check info from a guest that works but if you need to convert a booking forget it.

Inconvénients :

ridiculous support and they blame airbnb to drop a connection and lost data settings. They cannot fix a problem and there is a bot that replies with possible answers or suggestions that most of the time are not relevant.

Réponse de l'équipe de Tokeet

il y a 4 ans

We have three customer support teams worldwide to provide 24-hour customer service during the week. Ticket turnaround time is monitored and managed. This sounds like a case where there was a problem on the Airbnb side and they needed to take care of it.