Avis clients sur Tokeet

Tokeet is a great buy.

Commentaires : My business has generally become more efficient in the way it operates, we have no booking conflicts, and everyone in the office has taken to it quickly. We also just started working with the Automata features, which looks like it's going to take a lot of weight off too.

Avantages :

They came highly recommended to me, and I am glad I listened. The price is a fraction of the other vacation rental software companies and the program is actually very well designed.

Inconvénients :

I'm gonna have to be boring and say "none". There is a slight learning curve, even coming from another channel manager, but that's to be expected really - it's about as easy as managing 20+ properties can ever be.

Simple and Easy to use, amazing customer service.

Commentaires : Overall very good, it brings together everything I need. I'm about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend.

Avantages :

The product overall is very easy to use, and does provide essentially a one-stop service. It's certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only.

Inconvénients :

The limited 'core' tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA's individaully. This isn't a problem if you're building your business though as it allows you to check everything yourself. Other channel managers that 'auto upload' tend to make mistakes. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren't possible and development tends to be focused on big products rather than small wins.

Irresponsible company with shady practices

Commentaires : It is a basic PMS with basic functions, such as Channel Manager or message automation. However, after speaking to a couple of previous Tokeet users, their channel manager has large double booking issue, which has not been solved to date (although they claim different and would tell you anything to sell you stuff). There are much better options on the market, with better functionality and reliability, and for less bucks.

Avantages :

They have a basic set of tools for property management, althoug it gets quickly expensive when you use all the stuff - more expensive than their competitors. They claim to have a good support, but really no issues are being solved.

Inconvénients :

I was lied to several times during the pre sales. [sensitive content hidden]., their sales guy even missed first scheduled call with me, without an apology and came late to a re-scheduled one, which was huge waste of time on my side. They also claim that they are a large multinational company with main office in the US, but that office is nowhere to be found and there is pretty much one person responsible for everything [sensitive content hidden]. I would not recommend their service at at all - shady company with shady practices. When I wrote a review on a different website for them, their [sensitive content hidden] tried to take the review down claiming that they never spoke to me. Totally ridiculous, save yourself time and try a competition. I would suggest you Hostaway, Hostfully or OwnerRez, based on my extensive research and what I tried.

Tokeet is a great product - support is amazing

Commentaires : Great product

Avantages :

Easy to use - live chat back up service is brillant

Inconvénients :

I like it all - service product - everything

Tokeet is very sold property and channel management system with plenty of potential to improve and expand further

Avantages :

Customer Service is amazing API Connections to Airbnb, Booking.com, Expedia.com and soon Homeaway works well Automation Tools are time savers Billing/Invoicing and Stripe/Paypal integration Tokeet is a powerful tool, but a bit raw and needs more development effort from developers to make proper. It has plenty of potential, but there are also some drawbacks: -Website templates are limited and booking and viewing properties on mobile is hard to impossible; -SEO support for website doesn't exist, but will be developed in 2018 sometime; -Mobile version of Tokeet requires tweaking to make it workable and more user friendly, there are a few bugs such as manual blocked events are not shown on mobile version, etc; -Alert system exist, but synchronization might be off on channels without any indication of the same on Tokeet's interface, unless someone will do quite a few clicking around. This is not right. Simply dangerous practice that might trigger double bookings; Customer support is top notch and amazingly efficient. Help system is good, but not updated with recent changes. For now we are moving away from Tokeet web templates for now and into wordpress + tokeet widgets and hoping that changes requested and bugs/issue will be addressed promptly. We will update review as things will change/progress or not.

Inconvénients :

SEO hooks/tools are missing, but there are plans to add in 2018 Web Templates needs to be updated/improved, especially on mobile Mobile App is hard to use Written by using an outdated technology Angular Critical issue indication needs to be improved Submitted tickets/development items should have tracking info and deadline set (if possible)

Tokeet for Holiday Lets

Commentaires : Very effective at managing cross channel bookings.
Reporting tools are good.

Avantages :

Very easy to implement and integrate. Decent website builder. Invoice management and payment tracking is very good and is managed automatically.

Inconvénients :

Automation features come at a premium price such as automated guest messaging. Fewer API integrations with other systems and software than some competitors.

Used to be good

Commentaires : Started off great - ended badly

Avantages :

Used this app since they very first started and it always did what it was supposed to do but the quality has gone down as the price has gone up

Inconvénients :

You are forced to used card payment links to in order to be able to send an invoice even if you don't want to accept that card payment. The widgets don't work even though they insist they do - they really don't. The support is arrogant and not user friendly. They say you can "migrate" to symple- you can't you are just asked to sign up and start all over again. If you decide to close your account - it is instantaneous - no access until the end of the period you have paid for. Way to expensive for what it is.

Do Not Use This Software!

Commentaires : I used to really like the software but how they have been over the double booking incident, I would not recommend to anyone at all!

Avantages :

I really liked the ease of use and layout of Tokeet and seems like a lot of useful functions.

Inconvénients :

Allows double bookings to take place and then when you try and find out why, they don’t help or tell you anything. I had a double booking and had to re house guest, I spent out a lot to do so. Customer service is terrible, like really bad!

Excellent product with outstanding support

Avantages :

Very good quality product with outstanding customer support. Excellent tutorials and articles with information and tips on how to optimize results using the software.

Inconvénients :

For me personally, took a little time to work out all the features, but support was there within minutes to help me.

Tokeet experiences

Commentaires : It did not do what I wanted so I have switched to another

Avantages :

Calendar management was good and was easy to use.

Inconvénients :

It did not integrate with Tripadvisor which was one of two OTAs that we were using.

Does what I want it to do and then some

Avantages :

I have one property with 5 units and I currently am listed on airbnb, vrbo, booking.com. With Tokeet, I feel much more confident about adding more channels and being able to keep up. I can't say yet that I'm earning more with it, but assuming multiplying channels is going to lead to increased occupancy, it should just be a matter of time. The APIs and calendar syncing with ICS calendars has been great for me. That was one of my biggest concerns and it has been working great. If calendar syncing was the only thing i was getting out of Tokeet, I would still continue to subscribe. The HELP is wonderful. For someone new to channel management, it made it much easier to get going and start using it meaningfully. I previously had Hotelrunner through Wix and it was dreadful; I can't imagine where I would end up had I kept going with that. By contrast, Tokeet help is meticulous and consistent; it is actually helpful, up to date, and you can get an answer on-the-fly from a live person via chat. I did sign up for the advanced webinar earlier on and no one showed up, but I didn't really feel like I needed it with the availability of such great self-serve support. The INTERFACE is clean and navigable. It's pretty easy to find things and the logic is followable. There have been a couple times where something didn't work or a feature I wanted wasn't available, but nothing earth shattering and some things either got fixed or fixed themselves. The ios APP is great. I suppose it depends a lot on what a person needs, but I like to use it for checking availability and it is great. I've never had it crash. Tokeet is obviously a well-thought-out product and I look forward to using it more and more.

Inconvénients :

The learning curve is steep, but that just is what it is. I haven't used all of the features but I look forward to learning and growing as I continue to use it. I have no plans to look at anything else.

Excellent customer service

Avantages :

Ive been using this software for about 4 years and though im a bit of a technophobe I have managed to learn to use most of the processes and always learning new things. Have used Automata for a ew years, recently added Rate Genie and looking at adding signature app to help automate my processes even more. Would be lost without it now. The team are always on live chat and usually resolve issues very quickly. There are so many of them base dall over the world now its almost a 24/7 service. I also find the academy training sessions on Google Meet very useful to actually speak to someone and talk through issues and training. Highly recommend that!

Inconvénients :

some features like pre authorisign deposits still not available but on the way I hear I wish that the add ons didnt have to go into another screen to use them

Enterprise-level Application for a Consumer Budget

Avantages :

I decided to go with Tokeet for my business after months of reviewing, testing, and critiquing between 20-30 different major and minor players in the vacation rental PMS space. What we found was that Tokeet offered an immense amount of functionality that fit exactly what we were looking for, at a price significantly below any of their real competitors. There is an immense level of customization that can be setup for each property, and to-date we have been very happy with their channel management for what amounts to hundreds of interconnected listings in our portfolio.

Inconvénients :

I have found that there is an immense level of configuration necessary to really get the best out of Tokeet - many processes that, in competing PMS platforms, are very turnkey to setup require much more work to reach equivalent functionality in Tokeet. With that said, that configuration allows for far more customization, and so those turnkey setups in other platforms are not the best fit for everyone. Regardless, the company provides a comprehensive library of help articles and videos to get everything configured exactly the way that you need - and customer support is immediately responsive to any inquiry we've had - so it's just a matter of taking the time. A Spanish version would be very helpful for us, in particular, given that many of our property owners are based in Spain - I'm told that this can be expected in 2018, though.

Helpful app

Avantages :

I run a small business with short term rented apartments and I’m totally new and self thought in the field. I studied several CM before and Tokeet seemd as the most complete solution. The second alternative was Ibelsa but Tokeet interface seemed more accessible. So the pros: 1. Good integration with Airbnb 2. Payment and invoice integrated 3. Some level of automation 4. A satisfactory web site builder (you need to have programator skills to achieve better resaults. 5. Very good 24/7 support 6. The app is improving constantly

Inconvénients :

1. Lack of a PMS module 2. Poor integration with Booking.com - the reservations sync is good but messaging with guests in app doesn’t work properly/ guess is also a Booking problem since the architecture of the platform is obsolete) 3. Not enough automation - lack of accès control module 4. Some features in the app are not very clear at the first sight

It was little hard at first...

Commentaires : A complex but after learn watching the user video looks pretty easy to use.

Avantages :

It was a little hard at first but the app eventually started to make sense to me once i spent a few days just learning all the lingo and watching the help videos. i started using this application because a couple of the owners we manage for were asking for a "portal" to see their house information live. Tokeet has a feature that lets owners log in and look at their individual revenue and booking reports, so I was able to make that happen! I also realized that I've been wasting a lot of time checking all our listings manually every day...

Inconvénients :

You really need to read and watch the videos, it's tough to start but you will get it. they don't advertise it, but there's a help section at help. Tokeet.com that had everything i used to learn...

Great marketing but disappointing product

Avantages :

Nice website - good marketing - a really decent user interface and adequate user support and documentation.

Inconvénients :

We got excited when looking at the homepage and it all looked like a product offering a lot of the features we needed. In the end though the site is very procedural and requires a lot of data entry, some of the connections to other softwares are not active or do not work correctly. The channel manager is pretty weak and does not allow proper synchronisation of most of the data, and lacks many of the channels we need to expand our business. Probably an ok tool for somebody who wants to spend little and manages up to 3 or 4 properties, but nowhere near the enterprise-class software we need to grow our business and automate our processes.

Always solve my issues

Commentaires : Be honest, I found it's difficult to use Tokeet at first. However, moreI use, I get used to it. All of staffs are very helpful all the times. I'm not computer person and they help me very patiently.

Avantages :

They will always solve my issues asp, and prompt response for my question.

Inconvénients :

I wish they have customer line so I can speck with them over the phone.

Growing Pains Abound

Commentaires : As a first foray into CMS after a lengthy search Tokeet was ultimately disappointing. With roughly a 30% failure rate in their Signature platform resulting in guests being unable to sign their contracts and the Automata platform being totaly unuseable for over a week ultimately Tokeet was a disappointing experience.

Avantages :

Tokeet is easy to get used to using and the Ux/Ui is clean and modern. It offers several integrations that can be very helpful in automating business functions.

Inconvénients :

Lots of growing pains, technical glitches and slow support. While the Automata and Signature add ons look good up front the have numerous technical issues still that diminish their value significantly.

Never go for a software without a proper support

Commentaires : I have had a terrible experience and i lost money with tokeet. Once they lost the connection with airbnb I had double bookings and my price setting were gone which means everything were so cheap that i got penalised by airbnb because i had to cancel bookings. Tokeet won't take any responsibility for that and its extremely hard to get a hold of them. i had to wait for hours until someone reply to any inquiry and when we need to most where are they ?

Avantages :

works on mobile IOS but very limited and if you need to check info from a guest that works but if you need to convert a booking forget it.

Inconvénients :

ridiculous support and they blame airbnb to drop a connection and lost data settings. They cannot fix a problem and there is a bot that replies with possible answers or suggestions that most of the time are not relevant.

really short and bad experience Double bookings take care

Commentaires : lots of headache exept from that it should help making less work

Avantages :

the website looks great and very professional. These guys are verified with booking.com and airbnb which makes them rare on the market. the software seems at beginning pretty simple but this need to be prooved

Inconvénients :

The synchronization is simply not working properly. It skipped bookings which were not from booking .com and ignoring bookings from airbnb. Within 1 hour I got 2 double bookings and while contacting the support nobody cares or thinks to help you.

The times we need support is when we realise how good or bad is the product we have.

Commentaires : I don't recommend Tokeet to anyone and after read many reviews I regret have started using it.
No reliable support is something that it's not acceptable for a company that wants to be global.

Avantages :

Its easy to import properties however there are too many screens to go next and next and next and finished.

Inconvénients :

Its not that user friendly and the support is never ready when you most need it them. Who runs a short term holiday knows we need support and we to able to get answers for our queries. It has been 30min waiting for someone to reply my msg and nobody seems to be working now. Since 1AM waiting to get some support and its true you get what you pay for it.

Very Bad

Commentaires : Very bad service!! Instead of helping you, they do exactly the opposite.

Avantages :

Easy to use and it`s not expensive. nothing more

Inconvénients :

Almost everything, Only the API synchronisations work! If it´s not a API connection starts to create hold events in the same day of the reservations, then when you look ate the calendar it´s all closed because of that hold events! The technical service instead of trying to resolve the problem just tell me that I should shut down all no API connections!! Very bad service!!

Love tokeet

Commentaires : I was told from competitors that I should avoid tokeet and I am so pleased I didn't listen. Many of the other companies just didn't have everything that I was looking for. If they have a great website they lacked the reservation system and if they had a great reservation system it lacked a website capability. I also like being part of a growing company that is right there to help me as I grow mine. It took time getting set up and some of the tips and helpful steps aren't always written for a beginner but I just ask for help and they are always their to assist me. I can now have all my reservations flow through tokeet, immediately send rental agreement and welcome letters. I have been using their system since January and it is only improving everyday. I have now been able to set up a payment gateway to allow website bookings and bookings through booking.com. I tested many options prior and this fit the bill.

Avantages :

The format, reservation manager, automatic messages, website

Inconvénients :

As they are building occasionally glitchy

Good product and critical for my business

Commentaires : Their customer support is amazing and I'm a big fan of the company. If they redesigned the front end, I think this would be an easy five-star product.

Avantages :

There's a LOT of functionality. This product does more that most in the space.

Inconvénients :

The design isn't very intuitive and it's not very clean/pretty.

Fairly simple to use with excellent Customer support

Avantages :

It is easy to use and the support videos make it easy to get up and running straight away. If there are any issues or bugs in the system then the customer support team are excellent and get things sorted out with the minimum of disruption to your business.

Inconvénients :

Some of the videos have no sound, and some of the videos use technical language which it is hard for the lay person who is not a "techi" to understand.