Avis clients sur talech

Love it

Avantages :

Easy to use many choices to choose from equipment wise and their support is amazing well worth it

Inconvénients :

Really I don't have an it's easy to use and any questions I had technical support answered them

talech Review

Commentaires : so so

Avantages :

the theory of it. the thought that i could do everything i was told it could easily and a low cost.

Inconvénients :

versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.

Beware! Do not waste your money purchasing this device!

Commentaires : It was NOT AT ALL a good experience. I have several other POS apparatus. If I have to keep them for backup for Talech then why bother? I have discontinued my Talech. And the initial purchase cost is WAY TOO HIGH! Go elsewhere!!

Avantages :

Nothing. The only pro was you are assigned a live, local representative that can help you.

Inconvénients :

The difficulty of use, the time and complexity of entering client info. The lack of signature. The fee payback process at the beginning of the next month all make balancing , recording and tracking money very difficult. And the POS apparatus rarely worked!

Works for simple to complex operations

Commentaires : We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.

Avantages :

Discounting weekly specials - set once and done Tagging for specific printers, discounts Loyalty program Reporting Time Clck and time sheets Online ordering Table management

Inconvénients :

ICMP readers are sometimes an issue Wish there was an integrated reservation system

Owner of The 1000 Islands Cruet

Commentaires : Overall I think the software works great. I have one thing that would make it even better. It has to do with your discount part. You can't discount different items separately without going into each item being sold.
Example: I sell 3 size bottles of oil and vinegars. I run a special buy five and get one free on the smaller size is 60 ml. If that's all they buy it works great. The problem is running another discounts at the same time for other size bottles. (200 ml & 375 ml) If I am running the above special (1 free bottle would be $6.95 discount) and I also am discounting all larger size oils and vinegars say 10%. The software will do the $6.95 plus the 10% all items. So the discount on the 60 ml bottle works out to be $6.95 + 10% not just the $6.95. Being able to do separate discounts for variations of each item would make it a lot better instead of having to go into each item and discount them individually when trying to keep different discounts separate. I know being a small business with a suggestion that this might not be practical cost wise. But making the modifications would also make it more attractive to any business. I would like to hear back from you if possible. I have spoken with numerous small business owners about your software and why it works so well. Keep up the great job! oh I love being able to run the reports anytime to see how sales are and what we need to do to improve them. Sincerely Tom

Avantages :

Ease of use, reports, layout of pages, customer service.

Inconvénients :

limited discount ability.

Great product overall

Commentaires : Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but numerous times, it stopped working and we found out the hard way when payments weren't deposited for days; also, despite the confirmation that the setting is correct, we still have to manually auto-batch daily but we're glad to do so to ensure payment). Also, not completely sure if they are exclusive to a certain merchant service provider but at the time, in order for us to use the program, we had to go forward with that one merchant service and also had to purchase all the equipment (printer, iPad stand, etc.) we did not have a need for. In addition, being tied to that merchant also meant being tied to those fees at the rates they wanted. As far as the program itself, we find that it meets our needs, is user-friendly, offers the analytics tools we like, and is offered at a reasonable rate, especially compared to some of its competitors. We do recommend it to others. Good luck!

Avantages :

Please refer to review.

Inconvénients :

Please refer to review.

Talech, simply HORRIBLE software if you have a lot of products!

Commentaires : Works well for a front end register, but getting issues resolved with tech support just NEVER happens. The people that answer the phone are clueless. This is coming from someone that works in IT for 20+ years and have dealt with and worked in call centers/tech support.

Avantages :

Its has a nice register app and is pretty easy to use and learn the register

Inconvénients :

The instability of Talech.com (where I as the owner do 98% of my work). Time outs and logs you out about every 15 minutes. Stock take dont save after timeout loosing everything. Have you ever tried to count thousands of products to have them all deleted over and over......

Quality Software for Small-Scale Inventory Mgmt./POS

Commentaires : Our Fishing Tackle/Outdoor storefront started small (less than 1,500 different product SKU's).
When we first launched, Talech served our needs well, and would have continued to serve our needs. However, our business grew and we now maintain 8,000+ product SKU's. Unfortunatly for our situation, Talech's inventory management systems didn't grow with our company's growth. Large reports are difficult to obtain, and when we require special reports, it can be challenging to acquire them.
This software is great to use if you do not plan to continually carry large quantities of inventory (Under 2,000 SKU's).
This is not a hard rule of course, just our experience with this software product.

Avantages :

Talech can easily tackle small-scale inventory management and POS needs. User-friendly, and is easy to train new staff members to operate proficiently in. Software interface is minimal and easy to navigate.

Inconvénients :

Inventory reports are difficult to customize, but can be done by calling/emailing Talech directly. Would like to see Talech improve in their report system with more features and user-customizable reports.

Very functional, great backend reporting, quite user friendly

Avantages :

Ease of use is it's strong point for sure! I've trained a volunteer to use it in a matter of minutes. It really takes the feel of a standard cash register, compatible with all sorts of Bluetooth devices for card readers, scanners, and printers. Looking up previous sales and daily totals by various segmented data is great, no needing to log into a separate program or computer interface.

Inconvénients :

It can be a little bit of a pain when trying to work with both a keyboard and a Bluetooth device, or if you are using multiple terminals close to one another. I also dislike the open order feature, it defaults to saving any order you've started prior and just lists them for days.

Cannot depend on Taltec

Commentaires : Not good at all. “We’re really sorry”…………

Avantages :

It’s small & usually works. Sometimes the Unit doesn’t work in metal buildings. Have to go to outside door.

Inconvénients :

During week I could call Regions Bank (where I purchased unit) & get questions answered. A bit diff if on weekends & selling product at a sales event. The battery goes DEAD & no way to get one put in unit!!! You have to sent unit back to Taltec…… yes, you are DEAD in SALES!!! I had 6 sales & then asked for CASH!!!Wonder how much money I lost -me too.

Very stressful.

Commentaires : The register fails regularly and randomly will not print receipts or open the cash drawer.

Avantages :

I chose this software as it integrates sales and inventory tracking. When it works it is brilliant unfortunately it fails regularly.

Inconvénients :

I have had this system operational for approximately one year, at this point we’ve got about 16 to 18 hours troubleshooting on the phone. Plus countless more hours of trying to figure out how to make it work on our own when it fails. It will suddenly not take a credit card payment, it has never done a return for us even while on the phone with support trying to make it happen, suddenly the cash drawer won’t open, or it won’t print receipts. We end up trying to reboot the machine turning things off turning things back on disconnecting reconnecting sometimes after two or three tries it works also there’s a couple of different methods that we have made notes on, we spend far too much time trying to keep this thing going.They have totally dropped the ball on me as a client. Their support technicians are excellent and are doing their very best but they don’t know have much to work with. I’ve had to send countless clients to the bank machine, or send them away with a promise to come back and pay another time, we are a small business and can’t afford to do this, some people just don’t get around to coming back. I’ve been trying for a full week to talk to an actual upper level representative of the company to try to figure out if we can solve this or I need to toss the whole system out and go with another company. They just can’t be bothered to make a real effort to get in touch with me. I provided them my direct phone number & have not received a call back. Be wary!!

Overall pretty decent

Commentaires : Talech does what we need it to do for the most part. Price-wise, nothing else even comes close, but it lacks some really basic features that can be extremely annoying - such as partial (percentage) refunds - for example, a restocking fee. Also, there are some long-term SIMPLE glitches that have never been figured ou,t such as the tallying of employee hours. How is that still wrong? Isn't it as simple as (hourly wage x hours worked)? Another thing- selling a "custom item" doesn't include cost, but the item doesn't just appear out of nowhere. We sell lots of custom items, and it's very difficult to find them at the end of the year and give them all a cost. Everything must be exported to excel and then filtered out. Sometimes it seems like we are the only ones using Talech. Customer support really has been great. They are always easy to get a hold of, and are very friendly. However, they often seem stumped by these basic quandaries.

Avantages :

Ease of use for admin and every day user.

Inconvénients :

All listed on previous page.

Potentially good system that misses the mark

Commentaires : I was given a great presentation for the Talech system and purchased it. After purchasing it I had to install it myself, I figured it would be easy. No... It took eight hours just to get the thing running, then another 3 weeks with an onsite IT tech everyday to get it to work. Worst nightmare ever. System constantly crashed. Printer errors. Anytime there was an update the app would fail. That's just the install. My other great issue is functionality. The app must be more user programamble. There are so many minor tweaks that need to be changed to make it run faster that they don't listen too. This system is not for a quick serve busy restaurant, more like a mom and pop flower shop. Even when I call with a major complaint the the app doubling the taxes. They say we can't fix that. Are you kidding me. It's illegal. Customer support is great if you ever get around to talking to someone. When there system crashes about twice a month and you call their 800 number. They tell you they will call you back because they are experiencing a high volume of calls. I wonder why? Their devices disconnect with the credit card readers constantly as well. The only good thing about the system is the ipads, but the app doesn't work well on them, go figure. If you need a a system for a fast paced business, DO NOT BUY THIS ONE

Avantages :

It turns on

Inconvénients :

Name it

Talech User

Commentaires : We have been a Talech user for nearly two years. Talech support is very efficient and helpful and always gets our problems fixed quickly. We have to "pair" our card reader to the POS terminal every morning and sometimes during our business hours, and that is a bit frustrating. Overall, the system works well. I would like to see more detailed statistics, but there is helpful information that is easily accessed. Our local Talech representative is extremely helpful and always--without exception--is there for us seven days a week. That is one of the biggest benefits. The system is not cheap, but we always get help when we need it.

Avantages :

It is pretty much user friendly

Inconvénients :

More details in the statistics would be extremely helpful--such as receipts by the minute when the sales actually happen instead of lumped together in an hour time slot

Great system, horrendous customer service!

Commentaires : Rest assure, no business referrals will ever come from us!

Avantages :

We purchased a complete Talech POS system for one of our 2 locations, so that we could get set up before launching the 2nd store. I did a lot of research and we ultimately settled on Talech because we wanted to keep our credit card processor, and the rep recommended Talech. Service before the sale was stellar. The system arrived and we couldn’t set up, the printer didn’t ship. A half dozen people were pointing fingers at one another via email and copying me “the customer” in on it, highly unprofessional and unproductive. At one point in time they demanded that I got the printer but must have thrown it away with the packaging. It wasn’t even on the packing list! Long story short, the printer was on backorder. Wow. However, that didn’t stop Talech from charging us for our 1st month even though we couldn’t set up. We were very reluctant to get the 2nd system but we already had time and training invested in our employees. Otherwise, a big fat juicy “NAY NAY STAY AWAY.” Also, the only weekend support available is for tech support. No customer service or sales support on the weekends. Uhmmmm.... the users of your equipment are restaurants and retailers. Kind of absurd. Especially since they boast about 24/7 support. Well, sorta....

Inconvénients :

Love the software. Perfect for our business. Easy to set up and use.

Mixed Satisfaction

Commentaires : The updates kill me. We are a bunch of older women running a non-profit store. For the most part, we catch on. But just as we're learning the system, an update hits and everything goes crazy for a while. Mistakes are made that we can't "unmake" and there is no going back once you "close the shift" and happen to do it wrong. For us, there should be a "double check" or "are you sure" option involved. But we hope our bookkeeper can sort it out well enough to figure out our taxes. There is zero notification that an update is coming and we've been caught off guard several times. Candidly, I have two sons that are of GREAT assistance to us older folk who are slightly intimidated by unscheduled updates.

Avantages :

I do like the ease of use - once learned.

Inconvénients :

It's probably an amazing system for younglings, but not so amazing to wrangle once you get older and are not used to the application.

Talech register using iPad

Commentaires : I am only using the system as a register as my inventory is too extensive and would take months to years to add all the inventory. It wars fine for retail and wholesale transactions without any problems.

Avantages :

Easy to use and program. Keeps track of inventory, able to use with Wi-Fi. Keeps track of Payouts for inventory paid for by Cash as well as payouts for tips. Excellent choice for a small or start up business to program for products and inventory.

Inconvénients :

The problem with Talech is the Balancing area. When doing a close out for the day there is no way to correct any mistakes it's a final once you press the reconcile button and no way to correct it on the system. You might have miscounted or not entered something for the day but can't reconcile.

Very good program

Commentaires : Works well and new features are added frequently. The interface with the credit card reader is sometimes an issue, and I am not sure if that is a ipad issue, the reader issue or and issue with Talech. Periodically the program will not connect to the card reader or gets stuck in a loop. Having to back out of the charge and sometimes the program itself and restart it. That usually clears up the issue. It would be great if this bug could be addressed as when you are busy it adds stress to the day. Customer service has always been very helpful.

Avantages :

Ease of programming and ease of use

Inconvénients :

No gift card availabilty and the previously mentioned credit card issue.

As a first-time business owner, I wouldn't have been able to do it without Talech.

Commentaires : A little over 2 years ago I decided to open a business, but decided to give myself a little extra challenge to accompany the decision- I wanted to open and be operational in 3 months, made more challenging since I was still employed full time. I found Talech after some research, and it was truly great to have such a professional product and company from the get-go. Since I was learning as I went, it needed to be simple enough for me to use, give me the information I needed to understand, and be able to adapt as I grew as well. Talech has been all those things, and I highly recommend their services.

Avantages :

Very easy to learn and to use.

Caret Cellars Uses talech

Commentaires : Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though.

Avantages :

Rather straight forward. Takes little training to get someone ready to use it. But still has some sophisticated capabilities.

Inconvénients :

Cost. Nice if it ran on other than iOS. Contributes to cost concerns. Heavy orientation toward food service industry. Wish features were a little more customizable to other industries. (We use it in a winery tasting room.)

Technical support team are awesome

Commentaires : I have been with talech for almost 3 yrs and customer service is there to help you especially when you're not a technology updated and they are there to help you step by step to make sure that we as the customer are satisfied with the service and it never changed a bit since I've been with them. Thank you, Talech continue to work with passion and you will be blessed each day with good clients.

Avantages :

The client's record for bookkeeping and the part that you can make a note in each client's file.

Inconvénients :

To much extra stuff, we don't need Simplicity is better for older people

American Pie Pizzeria

Commentaires : Overall the software is good. I wish you could get same info online as you get from actual IPads. My experience with customer service has not been stellar.

Avantages :

Fairly easy to use. Information given on website is good but does not include everything.

Inconvénients :

Cannot get same info at website as you can get from actual terminal.

Pizzeria with talech

Commentaires : Customer support is fast and friendly. It is not 100% a pizzeria pos but it gets the job done. I have had it for over 2years and its one of the easiest pos systems i have ever worked with. Thank talech

Avantages :

Easy to use and very easy to learn. Its a monthly thing so no contracts! I had it for over 2 years now and im happy!

Inconvénients :

I wish it had a feature for pizza delivery. So far just dine in and to-go

Just Okay Experience

Commentaires : We have used it for a year and a half at two locations. It works fine for every day retail use. I've been most frustrated with the service we've been provided. There have been system glitches that have happened that we were not given notice of or apologies for. I understand the need for system upgrades but a lot of times we found they were being tested on the weekends when we are the most busy and found our systems to be shut down or our customers were charged double.

Avantages :

easy to use, program,

Inconvénients :

poor communication about testing. Service always blamed the credit card processor or vice versus

This system is easy to use, however, it needs high-speed internet and newest version of iPad.

Avantages :

This system can be easy applied on iPad, touch screen is easy to use, data analysis function is useful. It also has working time recording function for employees to record their shift and also easy to tracking. We use this system on daily bases, so the end-of-day report is an outstanding point.

Inconvénients :

this system only works on small business, or the business which do not have large volume of products. If the business do have large volume of products, then it will take a while to find out the product that you are looking for every time.