Avis clients sur shopVOX

Note moyenne

  • Note globale
    4,6 /5
  • Facilité d'utilisation
    4,3 /5
  • Service client
    4,7 /5

En savoir plus sur shopVOX

Solution cloud de fabrication personnalisée avec devis, business intelligence, gestion des employés, etc.

En savoir plus sur shopVOX

192 avis affichés

Chris F.
Owner
Impression, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/11/2018

"Crucial tool for our business"

Commentaires: Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.

Avantages: We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Inconvénients: I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.
Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

Réponse de l'éditeur

envoyé par TechVOX le 06/06/2019

Thanks for the great review Chris!

  • Source de l'avis 
  • Publié le 30/11/2018
Glen M.
Sales Director
Design, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/05/2020

"SV Experience so far..."

Commentaires: SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.

Avantages: The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

Inconvénients: Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

Réponse de l'éditeur

envoyé par TechVOX le 07/07/2020

Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!

  • Source de l'avis 
  • Publié le 28/05/2020
Spencer M.
CEO
Impression, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 12/05/2021

"ShopVOX Review"

Commentaires: The initial setup was a lot. But our business has a lot of moving parts/products. We have about 23 employees. In house we do screen printing, embroidery, awards, and signage. We also do promotional products(out of house). Our Coach was SUPER helpful with the initial setup though. The 24/7 Chat support has been great as well. Took everyone a month or 2 to get the hang of it and we are constantly trying to tweak and improve but I'd recommend it to any shop that does screenprinting, embroidery, awards, or signs.

Avantages: The amount of features and being able to have everyone on the same page at all times is priceless. From syncing with quickbooks to writing orders to overseeing production... and all in one cloud based system. They have apparel catalogs already integrated and they get updated automatically from Sanmar, S&S etc... so no need to adjust pricing anywhere unless it has to do with your labor. The job board and being able to filter it as needed for each department is great. Proofing system and e-mail templates are great. Being able to write a quote/sales order/invoice and email it over with a payment link is great.

Inconvénients: As with any software it will never be perfect. But SV has been good to work with us on getting features/bugs implemented and fixed. They have not been able to accommodate everything but they are usually pretty good about at least letting us know if its possible or not. There are still bugs/features we're waiting on but not hills to die on.
We had to pay a developer separately to integrate the API with our website and UPS worldship. That ran us close to 5K so that was a bummer.

  • Source de l'avis 
  • Publié le 12/05/2021
Randy F.
Owner
2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 04/11/2017

"Overall a great product with the exception of Management Reporting which leaves much to be desired."

Avantages: * Relatively easy to setup and configure
* Powerful pricing and product development engine
* Quoting is straight forward and easy and consistent providing you have set up pricing/products properly
* Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

Inconvénients: * shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation
* shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard.
* On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone.
* In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

Réponse de l'éditeur

envoyé par TechVOX le 15/11/2017

Wow - Randy thanks for the detailed feedback.

Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day.

I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier.

If you're interested - please shoot me an email and we'll set up a time to speak.

  • Source de l'avis 
  • Publié le 04/11/2017
Matt D.
Vice President
Impression, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/02/2021

"ShopVOX is a MUST for your small business!!"

Commentaires: Would definitely recommend to other shops, this will help save you a LOT of time and energy by having your information all in one place and able to check on at any time! DO IT!!!

Avantages: I love how easy this is to use and to move seamlessly from quote to sales order to invoice! Plus we can keep track of what we did the last time around a customer ordered the product! All without having to dig up our old files! We can integrate so much and it allows us to build up as we go along! Plus, the customer support is outstanding! I love getting to chat with a rep and have my problems fixed quickly!! You need to check them out!

Inconvénients: Setting this up will take a lot of back end work, and it's easy to want to just push forward, especially if you are transferring a lot of data from another program (i.e.-Quickbooks). DON'T DO THAT... take the time to learn everything you can before going live on this program.

  • Source de l'avis 
  • Publié le 26/02/2021
David B.
Managing Director
Design, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 06/03/2020

"Modulex Ontario"

Commentaires: Shopvox has been very easy to learn and navigate. There have been some issues making changes, and creating specific reports, but overall, a great platform. There have been some bugs with reports and BI but for day to day quotes, order processing, invoicing and reporting, it has been great.

Avantages: Cross referencing data through searches, and related tabs, along with reports and lists. Ability to expand uses for production, web ordering, inventory, time management/tracking for production and more.

Inconvénients: Limited CRM (Sales) platform with less reporting for this area of business. Custom reports can be complicated and convoluted.
Setting up and using the 'Job and Production' segment can be time consuming and can become more time consuming than value for the data entry.

Réponse de l'éditeur

envoyé par TechVOX le 31/03/2020

Thanks for the awesome review. We are so pleased that you are satisfied with shopVOX for your day to day tasks We are constantly improving the software and love suggestions.

  • Source de l'avis 
  • Publié le 06/03/2020
Fernando C.
Executive Director
Impression, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/12/2019

"Best Sign Shop Tool in the market so far..."

Commentaires: Great experience, it has being a game changer for us in our work flow, when I heard other companies struggling with the same issues we use to struggle I can't hold myself, I have to tell them, you have to give them a shot.

Avantages: That it has being upgrading and getting things easier and better every time. It never stops improving and the support team is super helpful all the time.

Inconvénients: That their developing even though it has being quick, the need of specific companies hasn't being fully develop.

Réponse de l'éditeur

envoyé par TechVOX le 24/01/2020

Thanks for taking the time to leave a great review, Fernando. We love that you appreciate the updates and that shopVOX has been a game changer. Also thanks so much for telling others about shopVOX!! That's awesome.

  • Source de l'avis 
  • Publié le 05/12/2019
Greg S.
Owner
Textile, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/05/2019

"Best Decision This Year"

Commentaires: Like any new software we had to learn how to use the software, but it was not hard and the online courses saved the day. We have had a couple phone meetings those have helped tramindusly. We absolutely love ShopVox and are happy to be here.

Avantages: The ability to customize your workflow schedule, pay charts, and the organization of customers and accounts.

Inconvénients: The amoratizing of products on a line item.

Réponse de l'éditeur

envoyé par TechVOX le 14/05/2019

Thank you for reviewing shopVOX Greg. We are excited that shopVOX was your best decision of the year. :)

  • Source de l'avis 
  • Publié le 09/05/2019
Lyn B.
President
Machines, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/10/2020

"REDUCE PAPER & SHIP EVERY DAY!!"

Commentaires: We are a manufacturing machine shop/job shop. We needed a software solution that would help us keep track of jobs/documents/shipments. We did not want or need a full ERP system. This suited us just fine. Shopvox was very helpful in getting us on the right track when we were setting up.

Avantages: For us, it was the Job Board. All of our staff has access to all of the current jobs, what stage they are in, & ALL documents related to the jobs. Each job only creates TWO pieces of paper. (JOB TRAVELER & PACKING LIST)

Inconvénients: We desperately need to be able to ship a partial on a line item without workarounds.

Réponse de l'éditeur

envoyé par TechVOX le 30/11/2020

Thanks so much for the review Lyn!

  • Source de l'avis 
  • Publié le 28/10/2020
Jimmy W.
Director
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 21/08/2020

"Jimmy from Adhere Sign Co."

Commentaires: Great, Love it. The support is amazing

Avantages: We love having a software that is made for signwriters. From Sales leads through to invoicing shopVOX is easy to use and lets us get a great insight into how we are tracking month to month.

Inconvénients: Timesheets, We would love to be able to track a workers hours and productivity weekly and per job. I feel the time clock is a little over engineered and needs to be simplified.

Réponse de l'éditeur

envoyé par TechVOX le 21/10/2020

Thanks for the great review Jimmy! Appreciate it!

  • Source de l'avis 
  • Publié le 21/08/2020
Gary F.
Director of Operations
Impression, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 08/06/2020

"Game Changer"

Avantages: So many things to like and big upgrades from our current software.
- Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort.
- Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks.
- The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales.
- Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

Inconvénients: - Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed.
- This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

Réponse de l'éditeur

envoyé par TechVOX le 07/07/2020

Gary, thanks for the detailed review! We are so happy that you are benefiting from shopVOX's estimating feature, Quickbooks integration and many other features!

  • Source de l'avis 
  • Publié le 08/06/2020
Karl L.
Director
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/11/2019

"Signage CRM system second to none"

Commentaires: ShopVOX takes over the day to day administration of running the company, from managing sales leads, quotes, sales orders, projects, invoicing, automatically sending statements, product pricing with profit margins, materials, artwork approval, email sync, email templates, online support, monitor the team in real time, ability for customers to have their own login portal to view jobs, invoicing, artwork & order online... the list goes on! I've used a number of CRM systems and trained people on CRM systems for previous roles in the past and always the blown away with how good Shopvox works. 100% recommend to anyone, its a no brainier!

Avantages: The ease of use. They have thought of everything you need and put it in a simple interface that's user friendly and easy to follow, its a powerful bit of kit they simplifies running a team of people / company.

Inconvénients: There is not much not to like to be honest, I guess initially its a lot to get your head wrapped around, i.e setting up materials and products, but I think they have an on boarding option for this. But after that its plain sailing.

Réponse de l'éditeur

envoyé par TechVOX le 11/12/2019

Thanks Karl for the awesome review. We are so glad that you are blown away by shopVOX and are using so many of its features. We value you!

  • Source de l'avis 
  • Publié le 05/11/2019
Ryan H.
Production Manager
Impression, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 07/12/2018

"Long time user"

Commentaires: We migrated from SignVox which was an earlier signs shop only solution from this same company. Back then we came from Activity. Our whole database was migrated to the new system so we didn't lose any customer records. ShopVox is much more flexible and better than SignVox in nearly every way. Considering the competition in this space ShopVox is probably the best option if one can get over the initial learning curve and sit down to truly customize the software to their thinking and shop. I spent about 2 weeks determining the initial pricing formulas, templates, & workflows. From there I have evolved these items over the last 5 years as new features become available or I just have an idea of a different way to do things. There are only a couple of things that I would like to be able to do through ShopVox that do not work well, and some of those items are pending thanks to the customer support.

Avantages: Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.

Inconvénients: Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).

Réponse de l'éditeur

envoyé par TechVOX le 14/05/2019

Thanks for reviewing shopVOX Ryan. We are happy that you benefiting from so many of shopVOX features and enjoying a nearly paperless work environment - less clutter for sure! We recently updated the shopVOX Go App. So, I hope you take some time to check it out. You can now upload assets, manage jobs and get signatures while on the field. Thanks for being a loyal shopVOX user. We look forward to serving you for years to come. :)

  • Source de l'avis 
  • Publié le 07/12/2018
Colleen C.
Manager
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 20/02/2018

"shopVox is an excellent product which has had a big impact on how we run our business."

Avantages: shopVox is a powerful, complete business management system. It really gives small business owners like me all the advantages of the management systems big businesses have access to. The comprehensiveness of the system is remarkable.
I think the organisation it imposes on a business would assist any small business improve its efficiency and productivity.
The business intelligence dashboards are excellent and give a daily snapshot of where the business is.
ShopVox gives us control over our processes and communication; this has been a real benefit in the day to day running of our business and has noticeably reduced stress. In fact we are now able to handle more work with less people and know where everything is and at what stage of production. This is something we struggled to do without ShopVox.
We have gone to an almost paperless workplace thanks to the facility of being able to display the job board both in the office and in the factory. No more missing pieces of paper!
It has been a surprise to us how much we like being in the cloud! I am able to go home and have dinner with the family and log into the system from home if I need to catch up on any matter.
Support via Chat is good.
shopVox is improving the program regularly and systematically so it is getting better all the time.

Inconvénients: Along with comprehensiveness of the program comes a steep learning curve.
Unfortunately, the training material is not up to the standard it should be. In my opinion the current training material needs to be re written by a professional training-manual writer. And while videos are good at giving a snapshot of a process they are limited as a training tool as they are unsearchable.
There is no readily accessible Definitions Table of the terms used (that I know of). This is particularly important for users in other countries like I am as the meaning of some everyday terms in the USA can have a different meaning in other places.
Because of the poor training material some users may be put off by the necessary steep learning curve which would be a shame given the power of shopVox.

  • Source de l'avis 
  • Publié le 20/02/2018
Jeff S.
Vice President, Operations
Design, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/08/2017

"The RIGHT Solution"

Commentaires: An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Avantages: Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales. Best features:
Multiple views and options for scheduling jobs.
Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop. Syncs to QuickBooks for accounting. This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs. Cloud based and mobile device friendly. The PRICE! For the money, you won't find better value.

Inconvénients: As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly. As they say though, "you have to break a few eggs to make an omelette".

Réponse de l'éditeur

envoyé par TechVOX le 16/08/2017

Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.

  • Source de l'avis 
  • Publié le 16/08/2017
Warren B.
Managing Director
Design graphique, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 24/05/2019

"1st 6 Months using ShopVox"

Commentaires: Despite what might seem like strong Cons mentioned it's still a very powerful software and we would not go back to how we worked previously, we are a team of 8 and everybody agrees using ShopVox is better and we were very organised previously so that does say a lot, despite the Cons and getting over the initial frustration of learning the software (and then training the staff) it is worth while and you will get out what you put in and I do recommend switching to it sooner rather than later and build it as your business grows.

Avantages: We have gone completely paperless which has freed up a lot of space, saved money and time. It's quicker to process jobs from quote to invoice and keeps all the information together in 1 easy to access place. Everything is live and the App (new and updated) is great for on the go catch ups and getting deliveries signed for and recorded.

Inconvénients: There is a steep learning curve to setting up products and you will have to spend time figuring out the best way to do this that suits your products and your business and the way you price jobs. We are quite in-depth with our pricing etc and setting up products was quite difficult and eventually had to rebuild all our products as we learned more about the functions to make them more accurate and streamlined. My biggest con is how much you have to figure out for yourself, your ShopVox rep will give you a few live training sessions and the chat function is good but if you want to push hard and get 80-90% set up in the quickest time frame then it can get frustrating getting answers via the chat that help and often until you get those answers you can't move forward much.

Réponse de l'éditeur

envoyé par TechVOX le 06/06/2019

Love that you are now completely paperless. Saving trees, time and reducing clutter. Thanks for the review Warren!

  • Source de l'avis 
  • Publié le 24/05/2019
Loye G.
Office Manager
Impression, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/07/2019

"ShopVOX Rocks!"

Commentaires: Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service!

Avantages: This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.

Inconvénients: Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.

Réponse de l'éditeur

envoyé par TechVOX le 04/08/2019

Thanks Loye for your awesome review. We are so proud that shopVOX is helping in every aspect of your business. That was our goal when we created shopVOX and it's so awesome to witness others benefit from it! ~ Joanne

  • Source de l'avis 
  • Publié le 26/07/2019
Miguel F.
General Manager
Impression, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/06/2020

"An affordable and robust Print MIS"

Commentaires: Because of my procrastination issue I'm going quite slow, but the software is excellent and it's forcing me to simplify all my products, services and processes .
Besides that is SUPER ULTRA exciting to think that just a couple of clicks could get you a quote.

Avantages: The features that continue being creative at customer request, and the way this software makes your business look as a strong, experienced and knowledgeable shop, and it has an integrated CRM

Inconvénients: Only the error warning is not very specific of why it is happening or how to fix it.

Réponse de l'éditeur

envoyé par TechVOX le 07/07/2020

Miquel, thanks so much for the awesome review of shopVOX! We are pleased that you love our features and surprised with others you did not expect!

  • Source de l'avis 
  • Publié le 11/06/2020
Laura M.
Owner
Design graphique, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/03/2020

"User Friendly and Top Notch Customer Support"

Commentaires: ShopVox has cut down our time on quoting jobs, locating customer invoices and doing repeat jobs. We have gotten more effective at handling our orders and no one gets "missed" anymore.

Avantages: I wanted software that was user friendly so that my staff would not feel intimidated during training and making the change over to a new system. This software was the most user-friendly I found and we had a ton of support when setting up by way of phone calls and emails to make sure we were navigating through effortlessly. The customer service, technical support, and just general attitude of all of the employees at ShopVox makes having their software a very pleasant experience.

Inconvénients: The most challenging thing for our shop was entering our specific products and figuring out the pricing calculators.

Réponse de l'éditeur

envoyé par TechVOX le 07/07/2020

Thanks for the great review Laura! Wonderful that shopVOX is user friendly for your team!

  • Source de l'avis 
  • Publié le 30/03/2020
Tiffany H.
Co-Owner
Impression, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/12/2019

"Couldn't function without it"

Commentaires: Our overall experience has been positive. We can do all of our quoting, invoicing, tract our material usage and make sure our time is accounted for. We print our monthly reports from it in order to file sales tax, and we are very happy. We use it everyday and plan on using everyday in the future.

Avantages: The ease of use. Being able to build accurate products and make sure we are getting paid the correct amount for our output. The fact that we can calculate our time and not have to guess on pricing, gives our costumers the confidence that when they come to us time and time again they know they are being treated right.

Inconvénients: There are many features we need to implement more. As a newer business we haven't been able to carve out the time. But as we are using it now, I can't really give any cons. It has served us well.

Réponse de l'éditeur

envoyé par TechVOX le 24/01/2020

Thanks for the great review Tiffany. That's awesome that you are giving more accurate quotes with shopVOX! One huge reason shopVOX was created!!
Yes, there are a lot of shopVOX features that will greatly benefit your shop. For very busy shops that don't have much time to explore them, we recommend that you try a new feature every month. By the end of the year, you will have 12 more areas of your shop more organized and you will have more time!! :)

  • Source de l'avis 
  • Publié le 13/12/2019
Eli L.
Director
Mode et vêtements, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 13/09/2019

"Shopvox as a complete solution for costing, quoting, work flow and invoicing"

Commentaires: Overall very good experience and has without doubt improved our overall efficiency, productivity and speed in so many areas.

Avantages: Has all of the features that we had on our wish list plus a few more.
Pricing module well thought out and flexible
Very easy and quick to create complex quotes as well as keeping track of quotes for follow ups.
Keeps a good historical and detailed record including artwork proofs which makes running repeat jobs easy or when re-quoting.
The jobs board is a valuable planning tool to keep track of jobs in progress & deadlines therefore makes production planning easier.
Responsive support team.

Inconvénients: Initial setting up is complex without someone locally who could understand our requirements and scope out the best way to set up the various modules.
Lack of ability to alter pdf output ourselves e.g. customising design, layout & elements required or not required in quotes, sales orders, job sheets.
Integration with Xero is ok but not perfect.
Reporting tools could be more flexible so that we can pull out relevant information.

Réponse de l'éditeur

envoyé par TechVOX le 12/11/2019

Thanks for taking the time to write this great review about shopVOX. We love knowing that you are benefiting from so many of the features it offers. We also appreciate the suggestions you offered. Thank you!

  • Source de l'avis 
  • Publié le 13/09/2019
Derek A.
Owner
Impression, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/04/2020

"ShopVox is a solid platform"

Commentaires: Overall, ShopVox is a good platform that allows us a lot of workability from multiple access points and good customer service when there are any issues.

Avantages: We like the flexibility, scaleability and the adaptability of the software to our specific needs without having to completely recreate a program from the ground up.

Inconvénients: There are some functions that are a bit confusing and some inflexibilities, but minor. We'd like to see some more solid movement toward the calendar option as well as online storefronts.

Réponse de l'éditeur

envoyé par TechVOX le 18/06/2020

Thanks for the review Derek. We appreciate your feedback.

  • Source de l'avis 
  • Publié le 06/04/2020
Lu P.
Project Manager
Design graphique, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 25/04/2019

"ShopVox Rocks!"

Commentaires: My overall experience with ShopVox is that it is one of the best products out there for our small graphic design shop. ShopVox has saved us so much time! The product works for me 99.9% at this time - will be 100% once a couple issues are resolved. Thank you for creating a product that meets so many of our needs.

Avantages: What I like most about this software is having all job information right at my fingertips. No hunting through stacks of job order sheets or files. When hunting for a past sign we created so I can duplicate it for another customer, I can enter the sign type, etc. in Search and it will show results for jobs that created that particular sign. The added convenience of creating an invoice immediately after the project is finished and emailing it to our customer has saved the company time and payments arrive sooner. We have reduced the amount of paper we had sitting around the office in various stages. Having the products set up in the system has really saved us time when opening new work orders as well as created consistency in our job quoting.

Inconvénients: At this early stage in our use, the Emailed Documents page is a little hit and miss. When I go to Transactions and click on Emailed Documents, it goes to the home page of ShopVox first. Then I need to click on Emailed Documents again before the screen appears. Also, I am having a particular problem with it not showing that my .pdf was emailed to the customer. I have a trouble ticket in on this - still having same issue at this time. Also, it would be great to be able to change the Work Flow on a job after one has been chosen. If I accidentally choose the wrong Work Flow, I have no way to change it.

Réponse de l'éditeur

envoyé par TechVOX le 14/05/2019

Thank you for reviewing shopVOX. We are so happy that you believe shopVOX is one of the best products out there for our small graphic design shop and that it has saved your team so much time. Saving time was one of our main goals! We will certainly work on that 1%! :)

  • Source de l'avis 
  • Publié le 25/04/2019
Mike P.
Mgr. Member
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 30/11/2017

"We have finally found a product which provides for all our custom build products and services."

Avantages: The platform is extremely flexible the way it has been setup. We have been using this type of software for many years and have always had to create "work arounds" to get as close to our desired results as possible. But whats so amazing with sV is the technical support. We have never in ten years experienced the quality and expertise of this group of people. They will sit with you and work through tough issues. Last week I had a problem the first tier tech was unable to fix after many attempts to trouble shoot. He made a quick decision to bump it to the next tier engineer and within 10 minutes my problem was program corrected. It has been such a great experience to be with a company like sV that truly understands our business model and works creatively with its clients to improve the effectiveness of the software and support service.

Inconvénients: That I have to actually think about what I put in as data............ So I came up short on the minimum words here. The reason we don't have a "least" is that this company also has set up a working resolution forum to understand any and all problems, questions specific requests for new capabilities and informs on an hourly basis any new updates to the platform. They also provide a very good business basics learning series that is well done.

  • Source de l'avis 
  • Publié le 30/11/2017
Daniel B.
Owner
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/07/2018

"Excellent app for CRM, and Production Workflow"

Commentaires: Too many to list.

Avantages: We are a small business manufacturing and installing signs in Berkshire. ShopVOX is exactly what we need for our business. ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec. Our busy team are able to quickly and easily log sales leads, create and revise quotes, convert approved quotes to sales orders, create production workflows and raise sales invoices. Invoices can be exported from ShopVOX into our accounts at the click of a button. The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs. There have been numerous occasions when we have suggested a improvement and we've seen it go live within weeks. Keep up the good work ShopVOX!

Inconvénients: Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.

  • Source de l'avis 
  • Publié le 20/07/2018