En savoir plus sur RingCentral Contact Center
RingCentral Contact Centre fournit des fonctionnalités omnicanaux permettant aux clients de décider de la manière dont ils souhaitent interagir avec vous.
Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones).
None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.
Filtrer les avis (177)
Filtrer les avis (177)
Appel sortant impossible
Si vous souhaitez recevoir des appels cela fonctionne
Qualité des appels et surtout impossibilité de passer des appels régulièrement et pendant plusieurs jours sans aucune raison. Actuellement et depuis plusieurs jours nous ne pouvons pas passer d'appels. Pour un logiciel d'appel c'est vraiment dommage. Le support nous indique que le bug est corrigé mais toujours rien.
Great for Small Virtual Law Office
Commentaires : We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).
Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.
Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.
Alternatives envisagées :
Review for RingCentral Contact Center
We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.
So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.
Worst Customer Service Ever without Exaggeration
Commentaires : I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.
Multiple features at multiple levels of service and offers HIPAA compliance.
High Priced and poor customer service downgrades any positive reviews of this company.
Ring Central is astounding!
Commentaires : My experience with RingCentral has been positive. It has permitted me to oversee correspondence with colleagues and clients without any problem. It is extremely valuable and has assisted me with monitoring my calls, voice messages, and instant messages. The call quality and dependability are awesome even with the standard business web. Moreover, the stage offers an easy-to-use interface and a scope of reconciliations with other programming devices, making it an extraordinary across-the-board arrangement.
Ring Central improves correspondences so you can associate with your groups from any place on the planet. It is simple to set up, use, and deal with your communications across-the-board application. It unites calling, informing, and meeting with workers, and clients, and in the middle between. The assistance and organization of the telephones, lines, client profiles, and are perfect to meet licenses. The capacity to transfer calls and redirect them from various divisions or individuals is great. Also, I truly love the delightful way we can have ring central on our PCs and telephones and get notices on any gadget we are associated with.
I don't know whether this considers a con since it very well might be connected with the PC/gadget yet once in a while the program will have a slight leeway, and the expense is more costly contrasted with some other correspondence stages available.
Ringcentral has changed the way our company operates
Commentaires : It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10
It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.
I would like it if I could send batch text messages out to our employees to which they could respond to me only.
Alternatives envisagées :
Has everything you need at a great price
Commentaires : I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.
Alternatives envisagées :
Wonder Phone Cloud Based System
Commentaires : My overall experience has been extremely positive.
This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses
The pricing is a bit on the high end of the market would be my only complaint.
Review of Product Software
Commentaires : RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success
The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.
We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.
Great tool for my setting
Commentaires : I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization.
Ease of use and the integration with Salesforce is the best feature for me.
I have not had the best experience with the web app, compared to the desktop app.
Great VOIP service
A great service to deploy in no time. It’s as convenient as plug and play.
Hardware cost at an expense side. Otherwise no other issues.
Depends on day for Performance
Commentaires : Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app
It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently
Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out
Commentaires : The support team was great. They made sure I got the answers to my question and they walked me through very well.
Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin. Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.
Replaced our original phone system
Commentaires : Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.
Tons of features, not only replaces the phone system but helped the business to operate on a higher level
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Incredible call center alternative (especially when working from home)
Commentaires : Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue.
Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues
Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed
Ring Central Contact Center Review
Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!
I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.
Top of the Line Contact Center Software With a Friendly Interface
Commentaires : Utilized this product from Spring 2015 - Spring 2016
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.
There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.
Our primary use is toll-free number routing
It has a lot of options for setting up the routing for voice/fax, good tracking in the reporting, and has been highly reliable with only one small instance of downtime in 6 years.
It can be a bit awkward to get things configured the way you'd like. The UI isn't always clear about what each option does.
Work phone without the hassle
RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone.
A few things about this app can be confusing. For instance, I have two RingCentral phone numbers that both work for my phone/account, so sometimes I'm not sure which number to give out. Also, sometimes I need to press '1' to answer a call through RingCentral, but other times I don't, and I don't really understand why.
One of the best software
Commentaires : The best thing I like about ring central is I do not miss a single call from my office even when I am not on my desk. Call forwarding option on ring central gives me power to do other work in my office without any problems
Call forwarding option, customer service and notifications directly on my cell phone are biggest pros of this software
Its works great but once or twice a week it shuts itself down with red lights on, we have to reboot our phones everytime when this happens but overall it is satisfying
Ringcental has helped our contact center better!
Commentaires : It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided.
It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.
Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.
I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.
I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.
Very useful tool.
Commentaires : Very good!
Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.
It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.
Commentaires : It has been great
We use this product for all our faxing and the consistency of service is great.
We've used ringcentral for over 3 years and I have not had any issues.
The RingCentral app is very straight forward, and simple to use! It does exactly what you need it to do. Which is make calls and send texts.
The cons for this app is the integration issues. It doesn't appear to integrate with the apps we primary use. It also had quite a few dropped calls, or just random errors.