Avis clients sur Tithe.ly

Easy to implement online giving

Commentaires : We began looking at the possibility of online giving in 2019 and after reviewing all the major online giving platforms we decided to implement Tithe.ly in February of 2020 and we have been very please in the increase of giving and the greater consistency in giving we have seen as a result of using Tithe.ly

Avantages :

Tithe.ly has been easy to integrate with our existing website. Even our less technologically savvy members have found it easy to use. It has helped increase our giving over the past year.

Inconvénients :

Customizing was a bit difficult to figure out initially especially resizing our logo and getting the colors to match our branding.

One stop shop

Commentaires : Like most software companies, it's easy to reach sales, but a little harder to reach tech support. Thankfully, we don't need tech support much because it's pretty intuitive and they have an extensive knowledge base.

Avantages :

We started with Elvanto around 7 years ago before it merged with Tithly. You'll notice I refer mostly to Elvanto in this review because that is the most important part of the system for us. We had so many people who refused to use technology, but despite personal feelings, the system quickly became indispensible for communications and church management. The last few years brought many changes to our world, and we were able to maintain at least basic communication because of Elvanto. Over the last 2 years we have been transitioning to a forward-thinking environment where many people are empowered to lead, teach, or do whatever it is they do best. To keep it all together, we needed a central hub to share information. Elvanto is that hub for us. The addition of the full Tithely suite last year let us engage our community at a whole new level as well with the website and app. We haven't started using the full functionality of the entire platform, but we are glad to have software that will allow us to grow without artificial limits.We also loved being able to get our non-profit started using Elvanto. Without this powerhouse of a database, we could not have managed the clients who come to the food pantry, the community members who come for classes, and the entire church family. We also use Elvanto in conjunction with our daycare software for certain reporting and communication features that are not available in the daycare software.

Inconvénients :

After the tithely/elvanto merge, I was concerned the functionality in Elvanto would be lost. I am pleased to announce this was not the case. However, the tithely side still needs a little work when it comes to giving anyone outside of a full admin access to the various areas. I am also looking forward to better stats in the communications area so we can see who is engaging (opening, clicking) and who isn't. I would also like to see the newsletter function from the website integrate into the communications area.

Great set of tools for the church, but TONS of core functionality missing

Commentaires : I like the Tithely vision: a whole suite of products under one roof. But given that they've bought different products and merged them rather than developing from scratch, there's little continuity between the products. They don't fix bugs and dont demonstrate a culture that even cares about the bugs. I feel as though those doing the development planning have NEVER worked in a church before, because of the amount of core functionality missing. That said, this company has the potential to be the leader in church tech products if they'd just change their culture, quit launching half-baked products, and fix what's wrong with current products. They love God and want to serve the church. Hopefully they can fix what ails them so they can serve even more churches!

Avantages :

Tithely has built an amazing suite of tools for the church, at an amazing price: $99/ month. Really can't beat the price, when you consider that this provides Church Management, Text Messaging, Website, Giving, Media, and a Mobile App

Inconvénients :

There are TONS of missing features and functionality, and this isn't disclosed or known until after you've made the conversion and are in too deep to switch again. For example, in ChMS, -The framework is outdated - 20 years old or more. -Automated reports really aren't reports, just an email reminder to run a report -Due to bugs, Giving transactions dont auto-populate in ChMS -No conditional rules for forms -No report data in emails -Still get notifications of reports have no data, which is a waste of time, since you have to log in to see the report before you know there's no data -Members can't see their year to data giving total in Member area -no calculations of report fields -Almost NO integrations with other platforms -No form data sent to admins when forms are completed -Almost NO customization of the GUI -social media integration has been broken since we came on board, but no sense of urgency to fix For the mobile app -cant check in on the app -mobile app requires use of Tithely Giving, which isnt disclosed until after you build your app -no geolocations -can't configure home tiles For Giving: -Current integration with ChMS is buggy -No notification when someone gives -Fees cant be a designated fund Also -New products launched barebones, like Messaging (no groups or keywords) -Media can't be edited -No enhancements to Websites in almost a year -Will not allow concerns to be posted to Tithely FB group; blocked everytime -Bugs galore with no sense of urgency to fix

Growing Company With LOTS of Potential

Commentaires : The customer support is good, but not great. They have a chat functionality but it is highly reliant upon thier "bot" to answer your questions. Getting a response can be slow. But overall, the product does what it advertises! Just has a lot of room for improvement!

Avantages :

It is rather user-friendly and the parts that have been updated to the new version look nice. Online giving is very intuitive and easy for our congregation to use.

Inconvénients :

The mobile experience online is dreadful and almost unusable. An app to access and manage the suite would be nice. Also, because they are growing it seems that some of the features they offer are still being worked out. Also, the "People" functionality is rather basic and lacks features that would be helpful.

Great Online Giving Tool for Churches

Commentaires : Customer Service was great to work with. On the problems that I have had setting this up they have been very responsive. I did do the online zoom sessions that you pay for. Very helpful. Tithe.ly is far better than the last system we used. And the price of $99 per month for the all inclusive package is a great value. It's not a perfect system but for the price it is great for our budget as a small church.

Avantages :

Online giving is easy to set up. I love the app and website features included with the all inclusive package.

Inconvénients :

Elvanto and Tithe.ly don't integrate with one another smoothly. Also, I can't use my messaging package that is in tithe.ly with my names that are in Elvanto.

Tithe.ly is Awesome

Commentaires : I love Tithe.ly and my church is very excited to use it. It has already made it easier to communicate and assign people to groups for organizing. It is a great resource for any church no matter the size. Giving has increased and we are seeing more participation in our events.

Avantages :

Tithe.ly is super easy to use and start from the ground up. Have little to no experience with starting a website and picked up with Tithe.ly with no troubles. On top of that, it has just about everything you need to starting a media presence for a great price.

Inconvénients :

Transferring the information from our old website was a little time consuming and the live stream is not recurring yet.

Online Giving

Commentaires : I really enjoy the software and would recommend it for other churchs!

Avantages :

The fact that it is clean and easy to use. The integration with QuickBooks was a massive plus.

Inconvénients :

Some of the integration issues need to be resolved. It does record exactly how I would. But it works. A kiosk version with tap and swipes would be awesome.

Great for a Small-Medium Church

Commentaires : The on-boarding team was friendly and the website is pretty intuitive. There are parts of the site however which link back into v1/old pages which don't work quite as well. Once the site is fully replaced with the updated experience I expect things will get better.

Avantages :

Overall Onboarding was easy. I was able to create a church account quickly and easily registering for direct deposit into my Church's account. Web/Mobile giving is free.

Inconvénients :

I was under the impression we'd get basic text giving included in the free tier of the software. Turns out you need the Messaging add-on, currently $19/Mo. I couldn't fully use the service until I had a "Church Verification Call" with the Tythe.ly team. This was all fine except it took 2 weeks to get a scheduled call.

This Works!

Avantages :

What I appreciate most about this product is the easy record-keeping and monitoring system. You are notified when someone makes a donation.

Inconvénients :

There really isn't anything, in particular, that does not work well using this product.

Makes giving easy

Commentaires : It's been a good experience. It takes very little time to use.

Avantages :

The product is very easy to use. I pay everything else on line, so why not this too. Check... what check?

Inconvénients :

I can't think of anything I don't like.

Great for getting started with online giving

Commentaires : Great experience overall, this was something we got as a first-time online giving option and it has not disappointed. They continue to release new features all the time and there's a lot of potential for what you can do with it. We only use online giving, but I would like to explore other functions. Customer service is on point.

Avantages :

Easy to set up and learn as admin. Takes a lot of work off my plate and totally worth the small fee for what it does. One of my favorite features is sending giving statements for the year by email with a click of a button. Boom, done.

Inconvénients :

Viewing transactions doesn't always work on mobile. Doesn't load fully, so I have to refresh a couple times.

Tithe.LY for our Church has been a useful and effective tool

Commentaires : We want to use the tool to increase regular giving which it has helped. We are happy with the church management to and want to continue to use it more effectively with more training.

Avantages :

Using Tithe.LY for online giving has been very effective in increased giving and reaching people outside our church who wan to support some of our programs like our Food Panty. It is automated and works great to get us the funds. The church management system has helped us safely store all our member information. We haven't fully used all the program can do for us yet.

Inconvénients :

The reports are customizable but not always easy to get it to come out how you would like it. Also the training needs some improvement.

Considering Mobile Giving? Go With Tithe.ly

Avantages :

Text giving is very easy. You can easily export giving reports on the administrator side.

Inconvénients :

You have to search for the church you're giving to and if you're not careful, you can accidentally give to another church that might have a very similar church name. You can't actually view someone's giving profile. Little strange.

Tithe.ly has made it easier for our church to focus on our people and their spiritual well being

Commentaires : Overall this product is great for the money. It fits within any church budget.

Avantages :

I love the giving features and how they are always improving their products. I am so thankful that the website features are modern and grabs the attention of everyone that gets on our website.

Inconvénients :

It would help if they would have video tutorials with the many questions that arise when it comes to make your job easier. If you have a question you have to wait for a response by email and sometimes they are not very clear on the help you need.

Making life easier

Avantages :

I love the ease of use and the capability to integrate with other software we are using. The Tithe.ly team is also very kind!

Inconvénients :

I do not have any complaints thus far. So good, so far!

Comprehensive Church Management

Commentaires : We are very pleased and plan to continue using this format for the foreseeable future.

Avantages :

The ability to manage donations with ease and contact donors is indispensable.

Inconvénients :

There are some limitations to creating a Church Directory in the format we would like.

This software gives you tons of great features with very competitive fees! Highly recommend!

Commentaires : We are a small non-profit, and the features mentioned above with the competitive pricing makes this product absolutely essential. If you are shopping for a sharp, easy to use, customizable giving platform, with great rates and useful features, look no more. THIS is a quality product for a great price and I have yet to be disappointed!

Avantages :

The fees are competitive. When compared to other companies, their prices are equal or lower. The company only charges a fee on actual donations (they DON'T charge a separate monthly fee regardless of donation amounts). They give donors an option to click a box where they will cover the fees for the donation. They also allow donors to set up recurring giving, which is an important option for us. Tithe.ly also tracks all the electronic giving from donors, and compiles it at the end of the year in order to generate tax-statements for non-profits. It is EASY and quick. An additional feature is that you can customize your tax letter, including your logo, and any write-up you want to add to your tax letters. To generate the forms, you input the dates for the prior year, and the forms are generated. You can email them instantly, and have the option to print and mail any letters you choose. This feature ALONE makes this software worth having! The other AMAZING feature is that you can manually input any non-electronic donations into the software. This is a feature many other companies will charge you extra to use. For no additional cost, you can manually input other donations and keep track of ALL your giving in one software program. These manual entries will populate to the same tax form as the electronic giving. This feature makes this an outstanding product. I have also had questions about the software and features. I receive quick replies to my inquiry emails.

Inconvénients :

At this point I have not discovered a feature I don't like. I came to tithe.ly after using 2 other giving platform softwares, and this is, hands down, the best I have used. Probably the only drawback is just learning your way around when getting started. There is a fairly extensive options list when you log in, and can be a bit confusing at first. Don't be afraid to select options and see where they lead you. If you feel it is confusing or overwhelming, send an inquiry email or ask your question through the help menu. I had a few questions when getting started. I had quick follow up by emails/chat and even had a customer service agent call me to follow up on my questions/concerns. The agent was polite, professional and very knowledgeable and I have been MORE THAN SATISFIED with this software!

Is Tithe.ly for Small Organizations/Churches?

Commentaires : Overall, my experience with Tithe.ly has been progressively better. I had such a difficult time with tithe.ly initially, but as I've learned a lot more about website building, and source code editing, integrations, etc, all the workings to make a good website, I truly enjoy what tithe.ly has to offer. Everything is connected with tithe.ly, that's the only dangerous part. So changing things in the admin console could change something on the site, or in another area of the entire tithe.ly port. It's great that everything kind of runs together, but that can mess things up sometimes. Despite the problems I had, I believe that tithe.ly is useful for small to large organizations. I didn't have any website building knowledge, but if someone who wants to use tithe.ly does, they'll have an easy time. As far as tithe.ly for giving, it's great. Gives you lot of options for fund management, and tax information as well. I would definitely say tithe.ly is made for churches, not so much ministries. But, just the use of it's basic functions like the giving platform and the website is good. If I had to do this all again with all the knowledge I had now, I'm not sure if I would choose tithe.ly, only because of the limitations in designs and the difficulty of certain functions.

Avantages :

I believe there's parts of tithe.ly that beneficial for small organizations. My ministry is small and growing, but I still find tithe.ly as a whole to be very useful. They have a lot of different guides that always accessible. However, my favorite part of tithe.ly is their 'sites'. My website and giving is powered by tithe.ly and I enjoy it very much. I will say it's not the best design, however, the 'sites' function is definitely good for smaller ministries who just want a website, but don't need a store or anything like that. Tithe.ly also has a wide range of pictures you can choose from. So if you're mostly online like I am, and you're a smaller ministry in need of good quality pictures, tithe.ly has an easily accessible and useable media function where you can download pictures for free and use them all over your site and in the email campaigns. My last favorite bit of tithe.ly is their sermon section on the website. Uploads are the easiest ever, and linking pages together is easy once you know how to do it. I think the biggest pro of tithe.ly is that they offer a lot of different functions that really cover the whole workings of a ministry so you don't need to go anywhere else. I ended up needing to for more advanced needs, but if you don't want to get super flashy, then I would stick with tithe.ly. It's an excellent product.

Inconvénients :

My biggest complaint is that unless you recognize a problem with something, tithe.ly does not reach out to you. What I mean is, I had an error with the bank account on file, and for several months, all the donations through tithe.ly were not coming into the account like I thought they were. I received an email in September, stating that a deposit was on its way to my account. After that email, I stopped receiving emails about deposits and I didn't think anything of it, since I thought the first deposit was deposited. Months later, I just happened to check my deposit area (thank God) on tithe.ly and there'd been NO deposits since September. However, tithe.ly was paid every month with the EXACT SAME bank account. When contacted, they got to the bottom of the problem (some kind of way my bank numbers were off one). I had over a thousand dollars sitting in a tithe.ly account somewhere. By the grace of God, we got the problem fixed and I haven't had any issues since. Another con is their 'sites' tool. I love this tool! However, I hated it initially. In fact, I hated it so much I considered switching to a different website builder just because this one was so hard to understand. The tutorials don't help much with the website, there is a certain amount of prior knowledge you need to build a good site, let alone integrate anything. The final con is the difficulty in creating new pages on the 'sites' tool and the limited site layout options.

Giving Patform & More

Commentaires : It has been a good relationship with Tithely. I think as they grow there needs to more communication with our contact at Tithely dedicated to our area. We do like the quarterly Tithely Next live streaming to inform clients of updates, new features, improvements.

Avantages :

The ease of giving attracted us the most with all the different ways to give, online, text to give through Tithely or driving traffic to our website. Using Tithley for our website has been a great combination to the giving platform as mentioned and all the information we can offer our members and others who are searching for a church. We have yet to really tap into some of the other features Tithely offer like messaging, events etc.

Inconvénients :

The app has not been the best experience so far. There as a plug and play goes, there still needs to be a request to Tithely support to change certain items ie logos, header changes etc. We do like the push message section of the app that we use on a daily/weekly basis to members who have downloaded the app. We also like the sermon notes section that we use weekly to give members a place to make notes during the service. It does need to be manually imputed but other than tha it's a great feature.

A Fantastic Platform for Non-Profits

Avantages :

Tithe.ly is straightforward and easy to use for even the most technologically challenged users. The point of donation system is streamlined, the backend is intuitive, the processing fees and times are extremely reasonable, and the overall experience with this platform is pleasant. We're very pleased with how Tithe.ly serves our organization and encourage others to try it out too!

Inconvénients :

Tithe.ly had done a good job of streamlining and integrating with other platforms and systems, though they continue to improve here as well.

Secretary

Commentaires : First time it was good. Now I can’t access it.

Avantages :

From the initial set up I liked several features, giving, financial reports and text/email communication are among the top. I stepped down from being treasurer a few years ago. July 1, 2022 I became secretary and we cannot get me set up with admin access. Minister tried contacting you. Left messages (no one answers the phone). No response. Asked for another On-Boarding and we would be willing to pay for it. Still NO RESPONSE.

Inconvénients :

I stepped down from being treasurer a few years ago. July 1, 2022 I became secretary and we can’t get me set up with admin access. The minister tried contacting you. Left messages ( no one answers the phone). Asked for another On-Boarding that we would be willing to pay for. NO RESPONSE!

Tithe.ly review

Commentaires : It has really smooth for the most part for the the time we have been using the software

Avantages :

It is user friendly and easy to learn. The team that we worked with to get us up and running were nice to work. With and made sure we were ready to go

Inconvénients :

They are continuing to listen to their customers and are having quarterly updates

Subpar app lacking basic features

Commentaires : No benefits except a lower charge than the app we were using. However, definitely not worth it since we can't access our donations for two weeks and have to track balances and etc ourselves anyway.

Avantages :

Cost was competitive. This review says I need to come up with more positive things to say, but this has not been a positive experience.

Inconvénients :

Two major issues, one minor1. Bank transactions are delayed and it takes "up to" 10 BUSINESS days for tithely to deposit the money that was donated into our bank account. 5 business days at a minimum, and that is unlikely. Other apps transfer the same day (for the same donors from the same bank accounts)2. Does not have a dash board or track the amount given that has not yet been deposited. Especially an issue when the deposits are not made consecutively by when the donations were made, and with long delays.3. Not user friendly. Donors had multiple issues getting set up.

Great Product for all around church use

Avantages :

How easy it is to use ALL the features available. The donor database is easy to learn.

Inconvénients :

website and app development was a little difficult to understand at first.

Tithe.ly Review

Commentaires : Tithe.ly has been great overall.

Avantages :

We like how it facilitates giving for our members. Not everyone carries cash or a checkbook nowadays, so a digital option gives our church the ability to give even if they cannot give via traditional avenues. We also appreciate that Tithe.ly provides the option to cover the fee for each online gift. The vast majority of our digital givers giving through Tithe.ly opt to cover the donation fee, and that helps our church a lot.

Inconvénients :

Currently, the internal website's donation reports generate general things like the giver's name, quantity of gift, etc. But if you want to quickly see if the gift went to your church's general fund or if the gift was marked as a designated gift for a designated fund or special project, you have to download, save, and open the Excel spreadsheet file to find out. It would be nice if you could see that listed on the bank deposits page or the individual gift details page. Or, what would actually be best is if you could customize your bank deposits page to see the information you really wanted to see quickly (At a glance) prior to downloading the full reports. But honestly, this is just getting picky, because Tithe.ly as a tool has been very easy to use and has been great for our church.